What people are saying... What people are saying... Back to profile
Our loan team was quick, efficient, and very communicative. We never felt in the dark about what was happening with the loan.
Alexander L. - Lakewood, CO | Oct 2021
Easy to work with and made sure I understood everything
Karin T. - Denver, CO | Oct 2021
Friendly, professional, responsive service. Solid communication. Creativity.
Elisa S. - New Orleans, LA | Oct 2021
They made the entire process super easy!
Lauren M. - Denver, CO | Oct 2021
They were very patient and provided excellent service.
Chelsea N. - Englewood, CO | Oct 2021
Jennifer's staff had very effective communication skills and explained every step along the way.
Joseph C. - Denver, CO | Sep 2021
Friendly, informative staff, great rates
Marisa R. - Golden, CO | Sep 2021
My partner and I had a wonderful experience with Guaranteed Rate. I actually talked with another lender in the early stages, which was a helpful comparison. It was like night and day. Guaranteed Rate was amazing. From the very beginning, they were transparent and had a system in place to store all requested documents which provided huge support through the process – willing to answer all our questions and give us their time – which is a big need for a first time home buyer. I worked with a number of staff through the process and they were all incredibly friendly, responsive and supportive – there is no weak link in the chain! Thank you for a great experience! The closing cost estimate was spot on throughout the process and a couple days before closing we found out the closing cost was a little less than the estimates given throughout the process. That was a great surprise..saved a little money and closed on time! Big Shoutout to Jennifer Fairfield, Brian Gutierrez, Katie Strand, Kristin Atkins, Gabby Wallace, Kelly Weigel, and Melanie Thornton.
Michael F. - Denver, CO | Sep 2021
Jennifer, Katie, and the entire GR Team are awesome.
David W. - Denver, CO | Sep 2021
Every interaction with each and every team member was of the highest level of professionalism - I had high expectations because I was referred myself, and my expectations were HIGHLY exceeded. Each team member has their own delegated duties, but they work seamlessly together as a whole. Their communication is impeccable - they answered every single question I had, almost immediately each time, and with a high level of knowledge, and delivered with friendliness. I can not recommend Jennifer and her team highly enough!!
Tiffany M. - Lakewood, CO | Sep 2021
The entire process felt seamless, despite the intricacies of my case.
Kayla T. - Denver, CO | Sep 2021
Katie was great to work with during the house buying process. First time homeowner so I didn't know exactly what I was doing, but she kept me filled in every step of the way with the rest of the team. Everyone was very pleasant to work with and communicate with on the phone.
Lisa R. - Laguna Hills, CA | Sep 2021
Jennifer, Katie and their team are absolutely amazing to work with. They are professional, responsive and very informative.
Rebecca A. - Broomfield, CO | Sep 2021
I have dealt with Brian Gutierrez and team for multiple loan configurations on multiple properties over the past few years. The service and speed are incredible.
Jeffry R. - New Braunfels, TX | Sep 2021
Very helpful getting me through the Refi.
Dennis L. - Parker, CO | Aug 2021
Jennifer and her team made the whole process easy. They were available for questions, responded to emails and voicemails within a couple hours, and I totally trusted that they would do what needed to be done to close on time.
Anil A. - Denver, CO | Aug 2021
Communicated efficiently and clearly!
Barbara S. - Denver, CO | Aug 2021
Very easy to work with. Everything went very smoothly.
Saraya S. - Larkspur, CO | Aug 2021
Jennifer and Katie were so patient with me and willing to really slow down and talk through all my questions and concerns.
Cristina M. - Englewood, CO | Aug 2021
Because Jennifer and her team are awesome.
Ivan M. - Denver, CO | Aug 2021
Communication was wonderful and the whole process went smoothly
Deborah G. - Littleton, CO | Aug 2021
The timeliness and attention to detail by the entire team never ceases to amaze us. This was our third purchase with this team and working with Jennifer really does give you a competitive advantage in a tight market as this team’s reputation is known by seller’s agents and they know you will successfully get to the finish line. We always feel that every step is clearly explained and that we are getting the best deal. Brian and Katie were very helpful as well making sure the fine details and moving parts were all handled as they should. Will absolutely work with them again!
Travis P. - Fort Collins, CO | Aug 2021
Excellent service, always right on the ball no matter what my question was.
Linda M. - Denver, CO | Aug 2021
Jennifer and her team communicated clearly, concisely and timely. Any questions we had were answered swiftly and accurately. We were also able to close in a shortened time frame which was incredibly helpful during our buying process.
Katherine G. - Denver, CO | Aug 2021
The whole process was easy and went smoothly. I appreciate Jennifer’s team supporting me through the process; they were very helpful.
Behzad K. - Denver, CO | Jul 2021
Jennifer and her team are phenomenal. They are so knowledgeable, accessible, efficient and effective. Our process from start to finish was incredibly smooth.
Korin O. - Denver, CO | Jul 2021
The customer service was excellent. Everyone I spoke to was helpful, informative, and went above and beyond to ensure everything was completed on time and thoroughly.
Erika S. - Alexandria, VA | Jul 2021
Jennifer and her team did a PHENOMENAL job!! Super easy to work with and helped guide me through this process.
Rachel K. - Edgewater, CO | Jul 2021
great communication and planning
Andrew K. - Denver, CO | Jul 2021
GR streamlined the process and everything went smoothly with no last minute surprises.
Charles C. - Aurora, CO | Jul 2021
Friendly, courteous, helpful, and did a great job keeping me updated with the process and moving things along. And of course I feel I got a great interest rate with low closing costs.
Michael K. - Denver, CO | Jul 2021
The process was incredibly smooth and Jennifer Fairfield and her team went above and beyond to make a tight timeline possible.
Annika P. - Tucson, AZ | Jul 2021
I've used Guaranteed Rate twice now and both times have been exceptional.
Aaron G. - Westminster, CO | Jun 2021
They were extremely responsive in answering all questions and making sure the loan was good to go on time. They explained what was happened and what to expect.
Gayle R. - Denver, CO | Jun 2021
You were incredibly helpful, kind, compassionate, and knowledgeable! You explained everything we needed to know and supported us the whole way!
Kimberly G. - Denver, CO | Jun 2021
Jennifer and the rest of the guaranteed rate team made the home buying process for us much easier than expected. Everyone was clear and responsive with what we needed to provide to get the loan processed.
Timothy J. - Boston, MA | Jun 2021
Jennifer, and quite honestly every single person we interacted with at Guaranteed Rate through this branch was absolutely phenomenal. There was never a question that went unanswered and when it came to actually winning a bid, they were on standby to answer any of the sellers questions and give them peace of mind. We really couldn’t say enough wonderful things about this team and would use them time and time again if given the chance. Thank you guys for all you did to help us!
Joshua B. - Thornton, CO | Jul 2021
Bryan and Jennifer were very responsive and mostly kept us up to date on everything.
Ian M. - Denver, CO | Jun 2021
The team that helped me kicked butt in every way. SO FAST, easy & friendly, and honest.
Christopher L. - Englewood, CO | Jun 2021
They closed very fast and made sure that I was informed during every step of the process.
Rocco M. - Golden, CO | Jun 2021
I have used Guarantee rate three times now and have always had a great experience with personalized and responsive customer service.
Elizabeth T. - Denver, CO | Jun 2021
Jennifer and the entire team were super responsive and we didn't run into any issues. It was truly a great experience.
Michael L. - Denver, CO | May 2021
Good customer interface throughout
Jeffry R. - Elizabeth, CO | May 2021
Jennifer Fairfield was great to work with. She was responsive, informative, and very helpful. Really made the entire process enjoyable.
Matthew R. - Denver, CO | May 2021
Jennifer's team was great to work with!
Brandon P. - Golden, CO | May 2021
Jennifer Fairfield communicated clearly, was super helpful and warm from inquiry through execution, and she was professional and we always felt she was knowledgeable. She gave us great recommendations when we asked for them. Her team was great once we had an offer accepted as well. We felt like communication was forthcoming and clear and Katie Strand was very responsive with any questions we sent her.
Kellie G. - Costa Mesa, CA | May 2021
Jennifer, Katie, and team were helpful, friendly, supportive, and knowledgeable throughout our home buying process.
Katherine M. - Boston, MA | May 2021
Incredibly efficient, fast and professional.
Mark W. - Denver, CO | May 2021
I was a first time house buyer and Jennifer and her team made it super easy and were very helpful during every step of the progress.
Kevin B. - Denver, CO | May 2021
Great service, great team. Kept me up to date on every step of the process and helped in situations of need.
Alexander M. - Denver, CO | Apr 2021
Jennifer, Brian, Melanie, Katie, and Kelly made the process so smooth and helped in every way possible. Jennifer and Brian took so much time (especially Jennifer from the very start) to go over our concerns and truly helped us prepare to buy our first single-family home.
Peter K. - Denver, CO | Apr 2021
Our experience was awesome, Jennifer was great and the whole team was responsive and kind.
Conner J. - Denver, CO | Apr 2021
Very clear communication, answered all of our questions, and the process was very fast and efficient.
William R. - Denver, CO | Apr 2021
Jennifer, Katie and the whole team were kind, professional and infinitely patient.
Nicole P. - Louisville, CO | Apr 2021
Responsive, easy to work with, professional
Kerry L. - Denver, CO | Apr 2021
Process was so easy and a great overall experience
Gregory L. - New Braunfels, TX | Apr 2021
Katie Strand is a rockstar; she keeps things on track, responds immediately, and always has a proactive view throughout the loan process. We continue to use Guaranteed Rate because of Katie Strand.
Lisa P. - Denver, CO | Apr 2021
Because I was able to communicate with them effectively, which meant a lot more in the time of COVID
Rossanna P. | Mar 2021
The team was responsive, professional, and met all commitments and timelines.
Claire K. - Chicago, IL | Apr 2021
The team is awesome. Best loan closure I have ever had. Great communication.
Robert T. | Mar 2021
The whole process was smooth and painless. As a first time home buyer I was told to expect this to be stressful and very difficult and the team at Guaranteed Rate proved this advice to be wrong.
Cody R. | Mar 2021
All of my experiences with refinancing have been professional, clear and straightforward with little to no stress. They DELIVER !
Ann B. | Mar 2021
The team was the absolute best throughout the process and mine was a quick turnaround!
Lydia Z. | Mar 2021
Excellent communication, quick responses!
Danielle D. | Nov 2020
Love the people and the response time
Dennis O. | Feb 2021
Jennifer and her team were fantastic to work with, they make the whole process easy and clear to the customer.
Brian E. | Nov 2020
Great team and response time.
Richard L. | Aug 2020
Excellent communication and execution
Todd W. | Sep 2020
Everything went smoothly. Also, the staff was very respectful, helpful and awesome through the process.
Bryan D. | Dec 2020
Jennifer and Katie were phenomenal to work with. They always kept us informed and worked diligently with everyone to get the necessary documents collected. They made the process so smooth and easy, which is much appreciated for our first home purchase!
Amy H. | Jan 2021
I had a very good experience
Kathy V. | Aug 2020
Good communication, good rates.
Kevin S. | Nov 2020
Because they rock! The team is quick, answers questions as they arise, and assist in finding the easiest way to process information needed.
Lori K. | Dec 2020
Jennifer and her team were fantastic through every step of the process. Even our realtor commented how easy they made the process for her.
Blake J. | Jan 2021
Jennifer and her team were very helpful and responsive throughout the process. Jennifer was willing to make time for calls that worked well for us; despite having very demanding occupations. While many things were changing due to COVID and the recession, we felt informed throughout the process.
Mason W. | Aug 2020
I had an experience that exceeded my expectations and I cannot imagine using any other lender after this process.
Brendan S. | Sep 2020
Jennifer and her staff are knowledgeable and professional and strong communicators.
Ashley S. | Oct 2020
Jennifer Fairfield and her team were extremely easy to work with. Communications were clear and timely, and the whole process went very smoothly thanks to their hard work and preparation.
Antoinette P. | Nov 2020
Quick responses from the team, easy to work with.
Mychal H. | Dec 2020
Very good service , answered all my questions , smooth process
Giorgio L. | Jan 2021
Easy process. Great people to do business with.
Carmen C. | Aug 2020
Jennifer and her team were very responsive to my requests. I feel the loan was competitive and the process was made reasonably convenient.
Mark T. | Sep 2020
Good people! They just made it so easy and I'm now saving more money.
Alexander D. | Oct 2020
They were very nice, efficient, and responding to every question. Jennifer and Megan were great.
James M. | Nov 2020
My refinance went very smoothly and helped me achieve my financial goals!
Julianne S. | Dec 2020
We have used them a few times and always very helpful and kind.
Pamela S. | Jan 2021
Jennifer Fairfield has a great team of customer oriented professionals.
Kevin M. | Aug 2020
The professionalism as well as quick communication
Andrea P. | Sep 2020
The associates were very responsive and helped us close on time
Jeffrey M. | Oct 2020
Jennifer Fairfield and her team are amazing.
Erin S. | Nov 2020
Jennifer was fantastic she answered every question very quickly and was on top of her game.
Jacob C. | Jan 2021
Jennifer Fairfield and her team are responsive professional kind and experts at what they do.
Desiree C. | Aug 2020
Good rates and friendly/ easy process
Christopher E. | Sep 2020
Jennifer and her team were extremely helpful and responsive every step of the way. They made the process so smooth and easy! Thanks!!
Jami S. | Oct 2020
Everyone was professional and easy to work with
Robert S. | Nov 2020
Communication was very good, professionalism in what they do, and felt very comfortable throughout the process.
Jeffrey C. | Dec 2020
Interest rate quoted was outstanding, the electronic documentation process was simple and efficient and the team did a great job communicating (often).
Michael L. | Jan 2021
Efficient, friendly and helpful!
Mathew K. | Aug 2020
Customer service, ease of presenting documentation and the people were great
Lorin B. | Sep 2020
Professional group, very responsive, quick to reply to all questions.
Michael D. | Oct 2020
They were helpful, informative, and completed our transaction.
Amy D. | Dec 2020
Communicative, friendly, easy to work with, took time to answer all my questions and match another offer
Katherine M. | Jan 2021
Excellent support and advice quick response to questions very polite, courteous, businesslike and very helpful
Sotiri J. | Aug 2020
Everyone is so nice and helpful!
Kelly H. | Sep 2020
Prompt and efficient service
Lawrence B. | Oct 2020
We are repeat customers for a reason. You guys make it easy to get this process done without any drama!
Craig C. | Nov 2020
I felt this was a very good process from start to finish and was very happy with my new mortgage.
James M. | Jan 2021
Our lender Jennifer Fairfield was great to work with! She was transparent, honest, friendly, & extremely knowledgeable. Very competitive rates.
Matthew R. | Aug 2020
Friendly staff, efficient process!
Christopher F. | Sep 2020
It was easy, without any complications, with a smooth closing.
Carey R. | Oct 2020
They explained everything really well, are very well organized, do as much as they can electronically, and are extremely professional.
Jacob K. | Nov 2020
Outstanding service and communication.
Ross T. | Dec 2020
Superb communicators, truly work as a team, and very efficient.
Linnea C. | Jan 2021
This is the second time I have worked with Jennifer Fairfield's office and have always had such a positive and smooth experience.
David H. | Aug 2020
I have worked with Guaranteed Rate 4 times now for 2 mortgage loans 2 refinances. I have never had any issue with contacting the employees of Guaranteed Rate, they always answer any question I have, and my loans have always gone through without any trouble!
Skye G. | Sep 2020
Very responsive and efficient.
Brianna C. | Oct 2020
Quick friendly effective service!
Kaylea W. | Nov 2020
Closing process was smooth, lender communicated frequently and was always available to answer questions
Kelly M. | Dec 2020
Jennifer and her team made the process easy for me. They talked me through everything and were really helpful. The team had prompt responses to everything I asked.
Todd T. | Jan 2021
Great interest rate, friendly, knowledgeable staff and easy to work with.
David N. | Aug 2020
Responsive, helpful and delivery
Kristin L. | Sep 2020
From day one they were there to help, Listen and act, and always with a kind word , Responsible and most of all professionals and guaranteed on all!!
Kathy H. | Oct 2020
Jennifer and her team were fantastic. Helpful every step of the way. Transparent in underwriting and available whenever we needed them.
Matthew R. | Dec 2020
Knowledgeable and professional
Stephen C. | Jan 2021
Jennifer and her team were fast, responsive, thorough and helpful. They helped us every step of the way and there were no hiccups in the process!
Sarah W. | Aug 2020
We have used them several times and always with exceptional service!
Annette K. | Sep 2020
I would recommend Guaranteed Rate because of how helpful they were in navigating the home buying process.
Rebecca A. | Oct 2020
Entire process was professional and timely. Jennifer Fairfield and her team were on top of every step of the process, and I had no stress throughout the transaction.
Renee C. | Nov 2020
Great communication and support.
Hannah P. | Dec 2020
Katie, Jennifer and the team are incredibly responsive and very thoughtful.
Kathleen N. | Jan 2021
Guaranteed Rate has great rates and great customer service. I appreciate the personal touch.
Julie A. | Aug 2020
Jennifer and her team were great to work with, we really felt like we had a trusted advisor during the purchase of our first home!
Nicole B. | Sep 2020
Jennifer Fairfield and her team kept us up to date on the process and lead us through a very complex process with minimal bumps in the road.
Holly V. | Oct 2020
It was a much smoother process than when we have refinanced before
Kelly S. | Nov 2020
Multiple transactions went smoothly and without any hitches!
Dart W. | Dec 2020
I had an incredibly seamless experience refinancing my loan. Everyone I spoke with throughout the process was very friendly and worked to make my process as effortless as possible on my end. Very excited to be working with this team at Guaranteed Rate.
Tanner S. | Jan 2021
Great service, flawless process
Lucas L. | Jul 2020
Very responsive and knowledgeable team that was capable of answering all of my questions and securing a competitive rate. Closing process was simple and fast.
Andrew M. | Jul 2020
We’ve experienced great service with guaranteed rate with our questions being answered very quickly and no issues during the process
Celene L. | Jul 2020
Jennifer is amazing to work with
Dean J. | Jul 2020
Excellent experience with Jennifer and her team. From the first contact, they were responsive, helpful, and the online portal was extremely easy to use. In the end, I completed my refinance faster than I expected with a lower rate, lower monthly payment, and with money back in my pocket! That was an incredibly nice surprise since I expected to have to bring money to the table for closing. The closing process was super easy with a combination of digital signatures and someone meeting me at my house wearing mask and using plenty of wipes on surfaces and pens to gather the required physical signatures. I would highly recommend using Jennifer for all of your mortgage needs!
Julie T. | Jul 2020
Very helpful and responsive team
Catherine R. | Jul 2020
Quick and helpful the whole time.
Joseph B. | Jul 2020
Jennifer and her team have been great each time we have worked with her.
Michael C. | Jul 2020
We loved our two experiences with Jennifer and Katie
Jonathan B. | Jun 2020
Jennifer Fairfield and her team were professional, responsive, helpful, and supportive throughout the entire process.
Franklin P. | Jun 2020
Everything about the experience was stellar
Adrien F. | Jun 2020
Prompt responses to questions and easy process all the way through.
Theodore S. | Jun 2020
Best mortgage experience I have had
Jansen T. | Jun 2020
Ive worked with Jennifer Fairfield for years and always recommend her to friends and clients. she is great at what she does
Emily L. | Jun 2020
Jennifer Fairchild and Katie were superb. Available, accessible and helped us with each step along the way.
Jennifer D. | Jun 2020
great experience especially compared to other lenders I was evaluating
Nathanael T. | Jun 2020
Great to work with, Jennifer and her team are great and were able to work through some issues. Rate was great and process is super simple.
Dean K. | May 2020
Everyone is super professional, and very responsive
Daniel K. | May 2020
Jennifer Fairfield is excellent!
David S. | May 2020
Because Jennifer and her team were fantastic
Michael W. | May 2020
good communication throughout the process, easy and efficient online component
Jason I. | May 2020
The staff was knowledgeable, easy to work with and very responsive.
Jessica L. | May 2020
Jennifer Fairfield is awesome!
Clinton M. | May 2020
Very professional and helpful, process went smoothly and quickly, final loan and rate was good.
Daniel M. | May 2020
They were very helpful and gave us an excellent rate. I have two other friends who are in the process of refinancing because we recommended your services
Timothy H. | Apr 2020
I received personalized guidance at every step. The team stayed on top of every deadline to ensure everything happened on time.
Phillip B. | May 2020
Jennifer, Katie and Team very easy to work with
Jack R. | Apr 2020
Jennifer Fairfield was great to work with in every way.
Jeffrey J. | Apr 2020
Jennifer was awesome to work with
Clinton M. | Mar 2020
Unbelievable customer service.
Susan P. | Mar 2020
Very easy process, all helpful and fast responses
Melanie M. | Mar 2020
The great communication and overall ease of the house buying process.
Bryan M. | Feb 2020
The entire Guaranteed Rate team was very helpful, communicated well, and provided good direction for every step of the process.
Brett P. | Feb 2020
Katie, Jennifer and team were incredibly responsive, very consultative and extremely knowledgeable. Everything was on point!
Kathleen N. | Feb 2020
professional and good rates
Haopeng Y. | Feb 2020
excellent service and rate
Gary N. | Feb 2020
They made the process as simple as possible. I felt very supported.
Russell M. | Feb 2020
They were really easy to work with!
Nicole M. | Feb 2020
made it easy; fast; matched best rates
Theodore M. | Feb 2020
They met all of our needs and communicated effectively throughout the process.
Theresa S. | Feb 2020
Everything that I look for in a service provider (especially one as important as mortgage financing) was checked. They were extremely knowledgeable, professional, and helpful every step of the way.
Alex H. | Feb 2020
So easy to use and upload files.
Mario G. | Jan 2020
Jennifer and team were amazing to work with. They made the whole process smooth and extremely easy.
Tenzin G. | Jan 2020
Jennifer Fairfield and Katie Strand have to be the ABSOLUTE BEST there is in the business. Their knowledge, thoroughness, timelines, and winning operation are one of a kind!! I would recommend them for ANYONE buying a home!
Craig C. | Dec 2019
The customer service I received was flawless. They went above and beyond to process our loan and answer all our questions.
Ginger B. | Dec 2019
Excellent service, great results.
Thomas P. | Dec 2019
Quick, easy and great service!
Christopher E. | Dec 2019
it was a good experience working with jennifer and her team
John T. | Dec 2019
They are so easy to work with!
Annette K. | Dec 2019
Jennifer Fairfield and Katie Strand are amazing.
Ana R. | Dec 2019
Jennifer and her team are absolutely amazing.
William B. | Dec 2019
Because Jennifer Fairfield and her team are the BEST!!!
Vale B. | Dec 2019
Excellent service, great results.
Thomas P. | Dec 2019
Jennifer and team did a great job!!
Michael D. | Nov 2019
Great customer service! Katie and Jennifer supported us and were at our beck and call, which we loved, as first time home buyers!
Hannah C. | Oct 2019
Ease of document sharing through uploading, electronic signatures, and overall pleasure to work with.
Hector C. | Oct 2019
Courteous, competent, and efficient, you can't ask for more than that.
James M. | Sep 2019
Jennifer Fairfield and her team were a pleasure to work with and I will recommend to others and plan to do additional business with her team!
Mark U. | August 2019
Jennifer and her team (especially Katie) were amazing. We would absolutely use them again.
David A. | Aug 2019
Jennifer and Katie were personable and easy to work with! They were very accessible to answer questions and helped us meet a tight closing deadline without any issues.
Jamie L. | July 2019
Jennifer Fairfield and Katie Strand were so wonderful to work with! I am certain I would not have had the great experience that I had without their help and assistance! I am super thankful to them both!
Bernadette M. | May 2019
Jennifer and Katie were AMAZING. They showed no interest in getting things done quickly, but rather took the time for us to better understand what the details were and what they meant. It was the first of my three home purchases where I did not feel the wool was being pulled over my eyes. It meant so much and I will not work with anyone else!
Lindsey S. | May 2019
Jennifer and Katie were amazing loan officers. Everything went very smoothly, and they got us the best rate and closing costs by far compared to 3 other companies. I would definitely recommend them again, and would be happy to use them again for our next loan.
Daniel F. | May 2019
Jennifer and team were so thorough with the whole process. If I had a question or concern she/they responded within 10 minutes (really at any time of the day or evening). Great experience for sure. They made it simple and helped out every step of the way. Very grateful. -Blaine
Blaine C. | May 2019
Jennifer and Katie were amazing! Every time I called with concerns or questions they answered immediately. For a first time home buyer I wouldn't want to go through this process with anyone else! It was a smooth transaction and surprisingly easy!!
Sara L. | May 2019
Jennifer Fairfield and Katie Strand are the epitome of what customer service should be. They met every deadline, kept every promise, and answered every question I had, and they did it with a smile. I can't begin to express our satisfaction with their performance on our loan file.
Karen D. | May 2019
The people were always kind and patient and explained everything to me.
Susan B. | April 2019
Katie provided excellent customer service from day one. Katie and Jennifer both were very good about follow up with out being overly intrusive.
Wendy C. | March 2019
My wife and I recently had the pleasure of working with the Jennifer Fairfield Team to obtain our new home loan and we can’t say enough good things! As is probably the case many times with mortgages, our situation was not cut and dry. I’ll spare the details but it’s important to note that over the course of six weeks, our original plan changed, we had two properties go south after inspection, and then we finally found our perfect home. Throughout the entire process, with all the moving pieces and constant changes, the entire team was there to help and assist. Besides being extremely knowledgeable and very reliable, they are always cheerful and enthusiastic. The is the second time we’ve worked with Jennifer and her team and amazing customer service is their norm. I’d strongly recommend giving them a call to help assist with your home financing needs!
Jacob D. | February 2019
Jennifer Fairfield and Katie Strand we're very attentive and helpful every step of the way.
Roman P. | February 2019
Guaranteed Rate (and specifically Jennifer and her team) were excellent to work with! From the moment I expressed interest in receiving a quote, I was walked through the process for obtaining a loan as it goes with buying a home. Jennifer and her team were very transparent with me why they would ask for certain things, were polite and quick in their responses, and upfront about their expectations of me through the process. I would definitely use them again and recommend them to friends!
Alexander H. | January 2019
Jennifer and her team were absolutely wonderful to work with! I spoke to a few different lenders before I decided on them, and I am so glad I made the choice to go with her team!
Amanda R. | January 2019
Jennifer and her team were thorough, highly responsive, and totally pleasant to work with. They always had answers to our questions, and were great about making everything feel easy and well in hand.
Andrew O. | January 2019
Jennifer Fairfield and her team were excellent! She was always available to walk me through the complex paperwork, and she was extremely proactive to make sure everything went smoothly. From my first conversation to my last, Jennifer and her team were extremely professional and helpful.
Michael D. | December 2018
Jennifer and her team were a pleasure to work with. Then made an overwhelming process as easy as possible. We trusted Jennifer and appreciated her timely responses and felt we were in good hands.
Sharon P. | December 2018
Jennifer and her team were outstanding during the entire home-buying process. They explained everything along the way and made the loan process quick and easy. With electronic document delivery and submittals and the ability to electronically sign most of the loan documents before getting to the closing table, I can't think of a more pleasant experience in obtaining a loan.
Jacob K. | October 2018
Jennifer was fantastic! She explained our options so that we could understand them. I've always dreaded loan application being self-employed, but Jennifer and her team made the process pretty seamless and as easy as it's ever been.
Allison S. | September 2018
Excellent communication, great options for all types of loans, great rate, website is totally kickass, etc.
Christopher S. | August 2018
Entering the housing search as a first-time homeowner was nerve-racking. Katie Strand put my mind at ease from our first phone call to closing day. She answered every single question I asked clearly and thoroughly, and made me feel like an informed buyer. As a side note, Guaranteed Rate's reputation helped us secure our home. The seller's agent said when he saw we were working with Guaranteed Rate, he knew our loan process would be seamless. I'm grateful for the service we received.
Angela F. - July | 2018
Jennifer and Katie were great
Erik F. | August 2018
Jennifer and Katie and everyone else we worked with were great. Couldn’t ask for better service or collaboration and help was always there when we needed it.
Christopher K. | July 2018
The team that we worked with were great! Jennifer, Katie and Melanie made the process easy and they were quick to explain items that we weren't quit sure of. We started this process back in February and from that point we stayed in constant contact all the way until we closed the loan. During that time we either changed how we were going to pull the loan or moved up the closing dates but this team handled it well. Jennifer and her team took a large company like Guaranteed Rate and made it feel like a local small business where how the process went was more important than obtaining the business, we weren't just a number. From my family, thanks for everything that you did!
Jason D. | July 2018
The entire process was so smooth and we had all our questions answered so quickly. We loved working with Jennifer and team and would highly recommend them.
Shraddha Narayan S.
Thank you Jennifer!
Sheila S. | July 2018
Consistently great. Thank you.
Scott G. - June | 2018
They helped me more than I could of imagined. Katie Strand, you are fantastic! Thanks to both you and Jennifer Fairfield for answering 100s of my lengthy questions. I may have talked to you both at some point every week for three months! I appreciate all your hard work and support.
Jessica A. - May | 2018
Jennifer and Katie were awesome! Answered all my questions, made the process smooth and easy.
Kaylyn K. | May 2018
Katie and Jennifer are so easy to work with. This is our second mortgage with them and we have been very pleased.
Edward K. - May | 2018
Jennifer and her team were great.
Howard O. | May 2018
Jennifer Fairfield and her team were patient, knowledgeable, and efficient. They were a pleasure to work with and made first time home buying a breeze. They answered all of our questions and put us at ease. I would absolutely recommend them
Shelley B. | May 2018
Everyone that worked on my loan were professional, friendly, and really know their jobs. I could not believe how great this experience was. Kudos to a great team!
Mary O. | April 2018
Our loan officer Jennifer and her team did an amazing job helping us secure our loan and get into our dream home. She called the selling agent a couple times to update her on the progress and reassure her that Jennifer's team was taking care of everything. Additionally, her team were very responsive and clear on what they needed from us. I would not hesitate to recommend Jennifer and her team again.
Mark W. | April 2018
Just closed on my first home in Denver last week - much in part to Jennifer and her team! Guaranteed Rate's process was simple and transparent. They really took the time to explain everything along the way. Communication was prompt and concise and they were even able to accommodate bumping up my closing date by a week! Would recommend them to friends and family in the area in the future.
Matthew B. - April | 2018
Jennifer Fairfield and her team were absolutely wonderful! They made buying our first home so easy and smooth. I’d recommend them to anyone!
Celene L. | March 2018
Jennifer Fairfield, Katie Strand and team were great to work with the whole way. No surprises, very responsive and led us through the process from beginning to end.
Jonathan M. | January 2018
I highly recommend Jennifer Fairfield (and her teammate Katie Strand) at Guaranteed Rate. They were both incredibly professional, responsive and friendly throughout the entire process. Their hard work and hustle were crucial in helping us close on our home ahead of schedule. Also, their rates were some of the best we found! As first time home buyers it was really refreshing to have a lender who was as patient and knowledgeable as Jennifer to help us understand the nuances of the loan approval and underwriting process. Thanks again for all your help!
Eric W. - December | 2017
I was a bit nervous using GR as this was our 12th purchase, all of which were done with major money center banks, but the process was great and the communication even better. Thanks to Jennifer and her entire team.
Michael B. | November 2017
Jennifer and Katie were great to work with. They stayed on top of everything we needed. I will definitely recommend them to anyone I know looking for a home loan.
Edward K. | November 2017
All of the people were so helpful and nice to deal with especially kudos to Rachel and Katie (for her patience for being the go between). You made it so easy for me and I actually hardly had to do anything. It was a pleasure to deal with you and I am glad that I made the right choice in choosing Guaranteed Rate because I was procrastinating for months in whom I should have do my mortgage refi. Again, Mahalo!
Charilyn S. - Funded 10/2/17
Jennifer and her team were great to work with. Very clear and detailed, everything went smoothly, beginning to end.
Alexander D. - Funded 9/28/17
Jennifer, Katie and Scott (and the rest of the team) were so helpful throughout the loan process. We knew very little going into it since this was our first home and we got insightful answers to all of our questions, we got prompt responses and action requests and we felt secure in the process with Guaranteed Rate which was something I didn't think I'd be able to say (since the loan process seemed intimidating). The online tools also really helped make things easy on us since it was pretty straightforward to get Guaranteed Rate the information they needed quickly and hassle free. I'd highly recommend them and will use them for our next purchase. Thanks everyone!
William S. - Funded 9/15/17
May I just say you and your staff represented the very strongest part of this whole deal,we made it because of your good work. Thank you very much for everything you did and all the people with your team. Jennifer, you are a good group. From the first contact you made to the last transaction today you guys were all super. And may I salute you again for your ability to communicate effectively, you are a Master.
Dave and Dani H. | 11/16/2016
Such a wonderful experience! Much better than previous experiences. Happy they are able to work digitally as that assists with moving from out of state and being busy in general. The constant communication was welcomed and I truly felt that I was a client who was cared for and thought of every day. Looking forward to working with Jennifer and her crew again.
David H. | 10/27/2016
This was our third time using Guaranteed Rate, and Jennifer Fairfield, and we were NOT disappointed! The whole process was smooth and timely, and we will continue to use her in the future as needs arise.
Dart W. | 10/11/2016
Jennifer and her team at Guaranteed Rate were amazing from beginning to end! This is my first time buying a home and could not have asked for a better lender!
Tamera K. - 8/29/2016
We really wanted to close a week earlier than scheduled to get into our home before our kid's first day at a new school in a new town. Jennifer and her team worked very hard and got us in with plenty of time to settle in before school starts. The communication, online application, and docs process were all the best I've ever dealt with. The awesome rate and low fees is the cherry on top!
- Christopher S. 8/24/16
Jennifer Fairfield, Katie Strand and Scott at Guaranteed Rate were exceptional. Their expertise was incredible and their answers were quick. They created and walked us through multiple scenarios until we found the perfect solution to a complex loan situation. Not only were they technically exceptional,they also rode a perfect balance between being professional and personal. They understand the personal nature of getting a mortgage and made us feel comfortable throughout the process. The only thing I will miss regarding the purchasing of our house is that I don't get to talk to Jennifer and Katie every day. I can't recommend them more highly.
We really enjoyed working with Jennifer Fairfield. She was very friendly and thorough with us. We had a lot of questions and she was very willing to answer all of them. She also made her staff available to us. All of the email communication was clear and quick and they were available to us on the phone as well.
Robert F - Aurora, CO | Feb. 2016
I cannot begin to express in words how fabulous an experience I had with Jennifer Fairfield and her team. My husband and I were refinancing our mortgage and elected not to work with our current mortgage lender. I contacted Jennifer's office via e-mail and from the beginning she has been very responsive and has taken the time to explain every option available to us. She and her team went above and beyond in working with us from start to finish. I would highly recommend Jennifer Fairfield and her team.
Joanne H. - 1/5/2016
Jennifer and her team made the process very easy and efficient. We couldn't be happier with how things went and will definitely recommend them. The process has been seamless both times we have worked with GR. Jennifer and her team were amazing to work with!
Rebecca A. – Westminster, CO | SEP 2015
Jennifer Fairfield was amazing to work with. Very responsive, very informative and just an all around good person.
Corey L. – Boulder, CO | SEP 2015
Jennifer Fairfield and her team were really great in helping to arrange our loan. We were able to close a week earlier than originally planned.
Elise B. – Lakewood, CO | AUG 2015
Jennifer Fairfield and everyone I spoke with was always very helpful, available, and on top of things. For a first-time home buyer, it was critical that I had someone who could walk me through the process. They made everything easy for me.
Laura M. – Denver, CO | JULY 2015
Jennifer Fairfield made the process simple. Traci Everman was a great local resource for our initial questions and helped us find insurers in the area.
James R.– Saint Louis ,MO | JULY 2015
Jennifer and her team were absolutely fabulous throughout the entire process. As first-time home buyers, Jennifer made us feel at ease with the entire process. They were efficient with getting and reviewing our documentation. We had a tight closing timeline, and the team achieved it without a problem.
Alison H. – Denver, CO | June 2015
Jennifer Fairfield and her assistant Katie Strand were great. They are the reason I keep coming back to Guaranteed Rate!
Michael E. – Denver, CO | Feb. 2015
Jennifer Fairfield was exceptional!
David S. – Denver, CO | Feb. 2015
Jennifer was so wonderful to work with. This was my first home loan and I felt comfortable every step of the way. She was on top of everything and professional. I wouldn't want to go anywhere else.
Jillian S. – Thornton, CO | Jan. 2015
Jennifer Fairfield was incredibly helpful. Her ability to communicate clearly and punctually made the transaction easy and painless.
Daniel P. - Denver, CO | Dec. 2014
We used Jennifer Fairfield to help us with the purchase of our new home. She was wonderful. She spent a lot of time with me on the phone getting the pre-approval set up before we were even in Colorado. She did a great job of explaining the process, was super patient and was able to get our approval done much earlier than the normal 30 day time. She also gave us a great low rate. When we are ready to refinance, we will definitely be seeking Jennifer out to complete the loan.
Kelli C. - Broomfield, CO 9/29/2014
Jennifer Fairfield was lovely and ever so helpful!
Dana M. -- Denver, CO 8/28/2014
Jennifer was recommended to me by my Real Estate Agent. She promised me that Jennifer is the best! Jennifer was very professional and the application and closing process was extremely easy and efficient. During the process, we had a major glitch that almost caused us to not get approved. Jennifer worked a miracle and made Plan B work! Without her on our side, I am not sure we would have been able to buy our new home. Thank you to Jennifer and her entire team for helping make our dreams come true. Thank you again!!!!
Jennifer Fairfield was fantastic and got everything completed in order to have the closing on our desired day! This entire process was very smooth!
Melissa B. -- Denver, CO 3/13/2014
"Jennifer Fairfield and her team were outstanding to work with. They were clear about what they needed from me and worked quickly once they had the necessary documents. They were responsive to my questions and made sure that the loan process was not overwhelming for me. This was the most efficient loan process I have ever been through. Great experience!"
Timothy G. -- Denver, CO. -- 8/ 2013
Jennifer Fairfield was always extremely helpful and friendly. She made us feel very comfortable. She let us know we had options and trusted us. Once everything was approved, it was easy sailing.
Lindsay M. -- Wheat Ridge, CO 1/16/2014
Jennifer was excellent, thoroughly answered any question that came up.
Awesome, really great we loved working with the team and just had a really great experience with you guys. We loved working with Jennifer. She was very professional and informative. She would respond right away and always answered our questions, it was a great experience.
Karie Sue G.
Jennifer was great! Things went so smooth and I felt like I didn't have to do anything.
Our experience of working with Jennifer and her team was nothing less than exceptional and we couldn't be happier we chose Guaranteed Rate. Jennifer was extremely helpful and we would definitely recommend working with her. She was able to provide timely information in a very professional, yet friendly manner. She was amazing to work with and provided so much assistance.
Jennifer Fairfield was simply amazing, my loan was not standard at all and she was able to put it all together, very patient, detailed, great problem solver. I believe that if it was not for her, I would have not closed on my house. Jennier Fairfield, business is about people and she certainly proved it.
Jennifer Fairfield and her group were awesome during the whole process. I feel Jennifer was very efficient and understanding. She thoroughly went through all the documents I sent her in order to get me a loan that I can afford, not just any loan. She is a very competent Loan Officer. Just having the opportunity to meet with my Loan Officer, Jennifer fairfield, was a very satisfying experience for me. I've been on the phone with her several times during the application process but I have never had the opportunity to meet her in person. Thank you for being there Jennifer. You made my day!
Hey check out the fantastic review from Jessica about Jennifer! “Jennifer was excellent and went above and beyond to make sure we had all our questions answered and that we were comfortable with our loan amount. I will absolutely use Guaranteed Rate and refer others because of Jennifer great customer service, easy demeanor, amazing organization and ability to get things done quickly! Thanks again Jennifer!”
Jessica L. -- Denver, CO -- 04/2013
Hey check out the glowing review from Jill about Jennifer! “Jennifer and her entire team was awesome! I appreciate your professionalism and the seamless manner in which my loan application and closing was handled. Should I have the opportunity, I would definitely recommend you and your service team!”
Jill L. -- Denver, CO -- 03/2013
Hey check out the great review from Helen about Jennifer! “Jennifer Fairfield was superb! I would absolutely consider using Guaranteed Rate in the future!”
Helen T. -- Denver CO, -- 03/2013
Hey check out the incredible review from Barbara about Jennifer! “I very much appreciated the professionalism of this company, particularly Jennifer Fairfield, who always responded to my concerns. She returned calls, and was very steady in her responses!"
Barbara S. -- Aurora, CO -- 01/2013
Hey check out the glowing review from Carol about Jennifer! “I just have to say this has been so incredibly smooth from my end!I can't thank you enough...You do an amazing job!!!”
Carol M. -- Stapleton, CO -- 01/2013
Hey check out how thrilled Sandi was with Jennifer's services! “Jennifer was always there for me to answer all of my questions. Her calmness was just what I needed going through the roller coaster process. I would highly recommend Jennifer to friends and family for their home buying experience. Further, she had a very positive relationship with my Realtor and I feel that their solid working relationship made for a very positive outcome.”
Sandy S. -- Denver, CO -- 01/2013
Hey check out the amazing review from Lynn about Jennifer! “Jennifer’s attention to details, her constant updating of us, her commitment to and support of us, and her creativity all made for a very successful conclusion and for a far more pleasant experience than what could have occurred because of the complexities involved. She is the consummate professional.”
Lynn T. -- Centennial, CO -- 01/2013
Hey check out the amazing review from Marti about Jennifer! “Jennifer Fairfield and her team were amazing! They were so professional, prompt and proactive. Jennifer provided incredible services!”
Marti B. -- Denver, CO -- 01/2013
Everything was great. Jennifer Fairfield and her team were incredibly knowledgeable. They worked hard to process my information quickly and timely for a 30 day close. Jennifer took the time to walk through every document to make sure I understood and was comfortable.
Heidi W. - Denver, CO 6/2012
Everything went very well. I was very impressed with how quickly Jennifer Fairfield and Lisa Anderson followed up and were able to answer all my questions. From my first phone call to my closing was less than 2 months, and would likely have been faster if I hadn't misplaced some of my paperwork. I would use Guaranteed Rate again and have already given the phone number out to another friend considering a refinance.
Stephanie H. - Golden, CO 1/2012