Efficient responsive and professional team
Karla D. | Nov 2019
professional; knowledgeable group of people putting my mortgage together on Jennifer Martinez' team
Suzanne W. | Oct 2019
very responsive, smooth process
David O. | Oct 2019
The service provided
John S. | Oct 2019
Everyone at Guaranteed Rate was exceptional and extremely communicative.
Renee W. | Sep 2019
They did the unthinkable.when it seemed impossible they gave it everything they had to get the job done. I will always remember I call Warriors. Im going to recommend them to everyone I know.Great Job
Johnie M. | Aug 2019
Great communication during the entire process. Everything went very smoothly.
Karen Y. | Aug 2019
I am a repeat customer. Jennifer was fantastic, I can’t say enough good things about how helpful she was and how easy she made the experience.
Jonathan C. | July 2019
Such an amazing experience with Jennifer Martinez at Guaranteed Rate! We were able to close super fast even after my old bank turned things sour on us the day before the closing! Jennifer Martinez was able to get the ship steering in the right direction with Guaranteed Rate and simplified the process to GET THE DEAL DONE! Thank you so much! Customer for life here!
Lawson H. | July 2019
Tom is very good at explaining details . I feel safe dealing with Tom.
Ma Karen M. | August 2019
Jennifer was great and was very prompt in her responses to my questions throughout the process. Such an easy process obtaining the loan and working with your company.
Adrian D. | July 2019
Jennifer was amazing! She walked me through every question, gave me advice, and honestly just all around great person.
Jamie K | July 2019
Jennifer Martinez & her team were great! I literally feel like I sat back & relaxed for 2 days while they got me quickly approved. Then the sent me online paperwork to review & complete which was also very simple. The whole loan process was awesome & fast & I am incredibly thankful I chose Guaranteed Rate & Jennifer in particular- she was like the queen of home loans even though my credit wasn’t perfect, my down payment wasn’t huge & I don’t make loads of money! She is amazing. Thank you!
Allison B. | July 2019
Guaranteed made the whole process very easy and quick. I appreciate everything that your team did to help. Thank you.
Thomas D. | July 2019
Very professional, helpful and courteous I would recommend them to anyone. Great people if you need a home loan they will do everything they can to make it happen. Very Happy.
Jack M. | July 2019
Jennifer and her team are dedicated to their customers and treat them with the utmost respect. They were timely with getting everything set up and executed which made for a pleasurable experience. I would definitely recommend them to anyone refinancing or purchasing a home.
Steven F. | June 2019
Jen and her team were exceptional at handling my complex financial situation to find a solution that worked for me. They were very responsive to any questions or concerns I had, and I was fully informed throughout the entire process. I have already recommended her and her team to friends and family.
Joshua Y. | June 2019
Jennifer Martinez and her team were tremendous. Extremely professional and on their game. Communication was almost instantaneous so I felt well informed taking the stress out of the equation. If I ever get a chance I will highly recommend her.
Jeffrey C. | April 2019
I have my loan going to another mortgage company who had taken over a month and still not got me the closing. When I went to guaranteed rate within 14 days is I was at closing.
Terry K. | April 2019
Jennifer Maetinez, Was very very good. It was all due to her I went with Guaranteed Rate.
Joseph C. | April 2019
Quick responses to questions asked via email or text. Friendly and knowledgeable staff!! A+
Jon B. | March 2019
Thank you for your help with figuring out how to use my VA loan for this purchase! It was a big help. You all were awesome!
Brice G. | March 2019
Great service. Very seamless. The team works together for a positive end result. I would recommend them to my friends.
Elizabeth H. | March 2019
Jennifer and her staff were easy to work with from beginning to closing day. Always there to answer any questions. A pleasure to do loan. Would recommend to others or use again.
Jason B. | March 2019
Jennifer Martinez and her crew were outstanding. I can't say enough about them and how they made the hole process painless as much as humanly possible. THANK YOU THANK YOU THANK YOU!!!!!
Constance L. | February 2019
The whole team at Guaranteed Rate were very professional, helpful, responsive and friendly. It was a joy working with Guaranteed Rate and I will definitely recommend your services!
Magaly B. | January 2019
Jennifer Martinez and her team were amazing! Every time we hit a bump in the road during the loan process, Jennifer and her team always found a way around it! We only had 3 weeks to close on our new house and thanks to sense of urgency from Jennifer and her team made it all possible!!!
Juan S. | January 2019
Simple process Jennifer Martinez is a true professional I highly recommend her and her team
Mark K. | February 2019
I received a hassle free loan. My closure went smooth.
William M. | December 2018
Everybody at Guaranteed rate was amazing, and really responsive. I always felt confident I could ask any question and get quick and helpful responses. I was guided through a very complicated and lengthy process with ease.
Julie L. | December 2018
All of your staff were very helpful and courteous. I would recommend Guaranteed rate in a New York minute.
Richard C. | January 2019
Jen Martinez has tremendous knowledge and was a pleasure to work with.
Bruce D. | December 2018
always a person to talk to on the phone. If the agent was not available instant text message that said they would call you asap. Love the customer service!
Jason H. | December 2018
Jennifer Martinez did a tremendous job taking care of us. We will definitely send folks her way in the future!
William C. | October 2018
Considering I was an out-of-state buyer the process using electronic signatures went smoothly. I found all Guaranteed Rate employees to be knowledgeable and personable. They answered all of my questions thoroughly and in a timely manner.
Anne D. | October 2018
Jennifer and her team made our first time home purchase a breeze. They were with us every step of the way. We were able to close a week early because of them.
Kristofer Z. | September 2018
This team worked very hard and never gave up on this loan. I am so thankful to all of them for their hard work and efforts. I always felt as though I was the most important customer. I will always recommend Jennifer, David, Taylor, and Bailee.
Chad T. | September 2018
Jennifer Martinez is simply the best. She is kind and professional and best of all for us, she gets things done. When there was a snag, she and her teamed handled it and all worked out well.
Douglas L. | September 2018
Jennifer Martinez was extremely helpful and very responsive to all my questions. She really worked to get me a loan I was happy with and made my first home loan easy and a great experience. I was also happy to hear from my attorney's office that Guaranteed Rate was very easy for them to work with too. Thanks so much!
Brittany C. | August, 2018
Timely and professional staff.
Mitchell E. | September 2018
Jennifer and her team were outstanding and I could not be more pleased that we chose to work with Guaranteed Rate.
Robert S. | August 2018
Fabulous service from application to funding. Great communication and responsiveness from everyone involved!
Belinda R. | August 2018
Jennifer and her team were professional and prompt in getting us to close at our contracted date. The process was seamless and she made sure that the mortgage was funded even though there was a slight problem with the title company. Thanks to Jennifer and her team for making our dream come true.
Anthony M. | August 2018
Jennifer and her team were professional and prompt in getting us to close at our contracted date. The process was seamless and she made sure that the mortgage was funded even though there was a slight problem with the title company. Thanks to Jennifer and her team for making our dream come true.
Anthony M. | August 2018
Jenifer Martinez, Marcy Blackwell, Taylor Ard, David Bolton and everyone else was so amazing. They went above and beyond to get things done for me. I will recommend them to everyone!!! Thank you all so much!
Josie G. | July 2018
Jenn Martinez was simply Awesome. Easy to reach via phone or email. Jenn was so knowledgeable about the process and her estimates where very accurate. I just happened to mention on one call that I was surprised how much more homeowners insurance was here in Florida vs Upstate NY and within a few hours she had three competitive estimates for me to review. I was very happy with the overall performance of Guaranteed Rate. I also enjoyed the ease of the uploading of documents.
Craig C. | June 2018
The loan process was very quick and easy from start to finish. All the personnel were very prompt, courteous, polite, and knowledgeable. The officers responded and or contacted me very quickly when anything was required from me, and in providing me with any account updates as well. They moved the loan through each department extremely quick, and stayed in constant communication within each department in the approval process as well as me. I would both use and highly recommend their services in...
Luis R. | July 2018
Jennifer Martinez and team made my home purchase extremely easy. I would certainly refer anyone to them in the future.
Josh S. | July 2018
Jennifer and her team were great to work with! They made the entire process very easy and were there for us the entire time when we had any questions or issues. I will be using Guaranteed Rate again and will gladly recommend them to friends and family looking for a home loan! Great company, great people, very happy with my entire experience!
Alex B. | May 2018
The process was simple and fast. Every single person I encountered was pleasant and knowledgeable. I am recommending this company to everyone. Thank you for such wonderful service. You are awesome!
Jennifer L. | July 2018
I had an absolutely great experience getting a mortgage with Guaranteed Rate! Everyone I worked with was friendly, helpful and prompt. They made the whole process easy!
Patricia T. | June 2018
Very professional and organized
Joshua O. | June 2018
Easy and quick process. Was approved and closed in less than 3 weeks.
Karen C. | June 2018
The team did an awesome job. I was able to close in 14 days. Would highly recommend Jennifer and her team.
Eric C. | June 2018
More than just a loan service, Jennifer and her team helped me with all sorts of questions and provided beyond what I ever expected from a loan company!
Stephanie R. | June 2018
Jennifer and her team were exceptional!!! A home purchase can be a very stressful time with all of the required documents, her team made it super easy.
Justin L. - June | 2018
In April of 2018, I unexpectedly stumbled upon my "forever home" and after a night of fervent prayer, I decided to make an offer. The ONLY person I thought of to help me with my loan process was Jennifer Martinez with Guaranteed Rate. Jennifer is a master of her craft. Her loan process is hassle and worry free. She communicates each step of the process with her clients to circumvent any surprises or setbacks. She treats her clients like family and responds to all texts, calls and/or emails...
Tiffany A. | MAY 2018
Jennifer Martinez and her team. That says it all. Most efficient people I have ever worked with!
Thomas M. | October 2017
Everyone was very helpful and readily available. They answered our many questions - big and small. The entire team was always one step ahead of the process, which made it easier for us since we were relocating from out of state. We highly recommend Jennifer, Scott and Taylor at Guaranteed Rate!
Edward P. | September 2017
Jennifer and her team were great! Very communicative and quick to get the ball rolling!
Kyle M. | September 2017
I am so happy that I used Guaranteed Rate. The process was easier than I expected it to be as a first time home buyer! Thank you to Jennifer Martinez and her team! I appreciate everything!
Candace R. | September 2017
Jennifer Martinez was very friendly and knowledgeable and got everything done quickly and on-time. She answered any questions or concerns I had. She made it easier to get a home loan than I thought it would be.
Kevin B. | July 2017
The level of professionalism and customer service experience exceeded my expectations! Jennifer Martinez and team made the process smooth and seamless. Closing in 28 days was most impressive!
Julie H. | July 2017
I have owned several properties over the years and have had to go through the loan approval process multiple times. This was the smoothest, most trouble-free experience I have had. Not one hiccup! Outstanding team!
Maria C. | July 2017
Thanks so much! Made this experience sooth and easier than I expected!! The whole team was really great!
Tamatha C. | July 2017
Guaranteed Rate was highly recommended by our realtor, and we are very much satisfied with the results. Jennifer Martinez and the entire crew were a delight to work with during the entire process. Thank you, Guaranteed Rate.
Hugh S. | July 2017
Jen Martinez was great. She was available anytime I had questions, and she is the sole reason I would recommend or use Guaranteed Rate again!
Thomas R. | October 2016
Jennifer and her crew did an awesome job on my loan. Extremely smooth, professional, and complete. Would refer to anybody I know looking for a loan.
Ted H. | November 2016
Jennifer Martinez and her team were amazing through every step of the process, providing fast turn around times and quick responses to our questions.
Arman T. | February 2017
Jennifer Martinez and her team were AMAZING!!! They made me feel like I was their only customer and their top priority during the whole process. I would recommend them to anyone looking to purchase a home!
LaTranette M. | March 2017
The loan officer and her entire team were very helpful and efficient. The process was very smooth and went quickly. I was thrilled with the time frame, and that I was able to close sooner than expected. Overall great experience.
Dawn S. | March 2017
Jennifer and her team always stayed in touch with me and answered all of my questions quickly and professionally.
Stephanie O. | March 2017
The loan process was very smooth throughout. I had no problems and am very happy with my overall experience, especially being a first-time home buyer.
Sylvia D. | April 2017
Jennifer and her team and Guaranteed Rate made the whole mortgage loan process so easy for us! We had a great experience and would highly recommend them!
Cindy K. | May 2017
Jennifer Martinez, my loan agent, was a bulldog! She attacked my loan processing with a vengeance! I highly recommend the staff at Guaranteed Rate!
Thomas R. | May 2017
Quick to answer questions, rapid response in setting up the loan, and easy online management. Great overall experience!
John R. | June 2017
The staff at Guaranteed Rate worked diligently to successfully complete my home loan from beginning to end. The team assigned to my loan answered my questions promptly and accurately and worked together to make this home buying experience both pleasant and easy for my family. Thank you!
Kelly M. | June 2017
Jennifer Martinez and her entire team were absolutely AMAZING!! They were all very knowledgeable, professional, and patient through the whole process. I would definitely recommend Guaranteed Rate to any friend or family member. You don't come across a lot of good experiences with companies in life, but this experience is one I will remember forever!!!! Thank You Jennifer Martinez and your team for making our dream come true, and for just being who you are. You are all very much appreciated. I...
Tracie U. | June 2017
The whole process was effortless from start-to-finish. They made it easy to understand. If I ever need to refinance or buy again, I will totally come back.
Roxanne G. | June 2017
