What specific steps do you use to help your customers find the best home loan for them?
I take a consultative approach to guide you through your options. I first listen carefully to your wants and needs to so I understand your goals. I'll ask about income, employment, assets, and credit history so I can determine which programs are eligible. Then we can look at the different loan options available so you can decide which best fits your needs. For example, many people want to know if it's smart to make a larger down payment, or if they should pay off debt. I also utilize advanced tools to evaluate the financial benefits of multiple options over the time you plan to be in the home. My goal is to find the lowest cost loan structure that fits your needs.
How has the mortgage industry changed since you started, and what would you expect in the future?
There are more regulations and documentation required compared to a decade ago, but improvements in technology have helped save time for everyone. With Guaranteed Rate's Digital Mortgage, borrowers can now submit all of this documentation online as well as choose their own loan type and rate, get their free credit scores from all 3 credit bureaus, and get a real online pre-approval. The whole process takes about 30 minutes. Overall, the new regulations are a good thing because they align with our goal of a transparent loan process and originating quality loans that are in the customer's best interest. As for the future, one thing for sure is the industry will continue to change, and our ability to quickly adapt with a focus on the customer is what sets us apart. Guaranteed Rate continues to invest heavily in technology to deliver low rates and a fast, simple mortgage process.
What can borrowers do to ensure a smooth mortgage underwriting process?
Be upfront and forthcoming when providing your application information. The more I know the better I can help you. The time to address potential issues is upfront before you spend time and money on contracts, inspections, and appraisals. Provide all documentation requested as quickly as possible, and ask questions if you donýt understand something.
What provides you with the most satisfaction in your job as a Loan Officer?
I love being part of helping people create a better life for their family, whether it be buying their first home, investing in real estate, or saving thousands through a refinance. Each mortgage is like a puzzle, and I enjoy applying my knowledge, experience, and creativity to find the right loan structure that will get approved and is in my clients' best interest. A successful closing and happy customers that refer their friends let me know Iým doing a good job.
Tell us something that makes you unique or something wacky, yet interesting about you?
I went back to school full time when I was 32 and earned a degree in Learning and Organization Change from Northwestern University. I graduated number one in my class, and my two children watched me graduate.