What people are saying... What people are saying... Back to profile
ZiZi and Heather were easy to work with
Janet N. - Palatine, IL | Apr 2022
The entire staff from beginning to end were amazing, professional, very responsive.
Tamika S. - Joliet, IL | Apr 2022
Straight forward process with very few questions.
Elizabeth H. - Brookfield, WI | Apr 2022
Jim Jefferson was willing to work with me through a difficult situation. He was helpful, calm, patient and remained positive/supportive.
Erin G. - Naperville, IL | Apr 2022
Very responsive team, smooth procss
Stephen A. - Clarendon Hills, IL | Mar 2022
Jim was an excellent contact who was always available to answer my questions. This was my first home purchase and Jim helped ensure I was making the right decisions for myself and my family before putting out offers on properties.
Jeremy S. - Aurora, IL | Apr 2022
Great experience working with the team they were nice, polite and thorough
Cathy L. - Chicago, IL | Mar 2022
It's was such a pleasure working with Jim Jefferson he exceeded all my expectations. If your looking to buy a home please go through guaranteed rate an allow Jim Jefferson amd his team to assist you.
Brittney M. - Joliet, IL | Mar 2022
Excellent always there when I had questions Jim and his Assistant are amazing!
Laquita H. - Plainfield, IL | Feb 2022
They are awesome. The service the caring and how they are straight to the point.
Carlos S. - Joliet, IL | Feb 2022
They made the process really easy and helped us a lot.
Cesar C. - Hoffman Estates, IL | Feb 2022
We are very happy with work Guaranteed Rate
Karamjeet K. - Queens, NY | Feb 2022
You made the process easy and your staff at every level were patience with us as we are slow computer users
Gregory F. - Arlington, WA | Feb 2022
Team is easy to work with and will go the extra mile to make sure your close on your loan!
Jose C. - Westchester, IL | Jan 2022
This is a great team who were in constant communication through the entire process to ensure everything was done correctly. I am looking forward to reach out to them again in the near future.
Edwin F. - Pomona, CA | Dec 2021
Very flexible, available, and knowledgable! My first buy and first refinance was a breeze. I can trust they have my best interest in mind!
Amanda L. - Oswego, IL | Dec 2021
They are communicative and I've done multiple deals and the process has Normally Been very smooth.
Matthew M. - Lockport, IL | Dec 2021
Very fast and reliable response times. Thorough answers and help whenever you need it!
Tawni C. - Aurora, IL | Dec 2021
I used to work with Jim Jefferson and I knew he would do a great job for us!
Joyce B. - Freeport, FL | Dec 2021
Super easy; employees guided me with grace and understanding!
Michelle E. - Round Lake Beach, IL | Nov 2021
Team oriented, constant communication, problem-solving attitude and approach.
Matthew R. - Lagrange, IL | Nov 2021
Jim Jefferson is very knowledgable and professional. His team is excellent as well.
Jay B. - Chicago, IL | Nov 2021
Prompt, informative, and just a joy to work with.
Ryan J. - Plainfield, IL | Nov 2021
professional, timely, and great servicing
Sera A. - Plainfield, IL | Dec 2021
Jim Jefferson and his team were outstanding.
Lolita T. - Elmhurst, IL | Nov 2021
The process was efficient and friendly. I was able to close on my property purchase in 3 weeks.
Charles B. - La Grange, IL | Nov 2021
Great customer service and communication. Very fast closing documents.
Neal M. - Lisle, IL | Nov 2021
Competent personnel, willing to put up with Someone that is not a computer expert
John H. - Fontana, WI | Oct 2021
Jim Jefferson and his team are phenomenal. I could not have asked for better service. Fast, efficient, and knowledgeable.
Sabrina R. - Plainfield, IL | Oct 2021
I like [email protected] he is such a nice guy and Is easy to work with
Robert E. - Aurora, IL | Oct 2021
Jim Jefferson is awsome; the best.
Dale P. - Downers Grove, IL | Sep 2021
Process was easy and got a good rate.
Carlos C. - Aurora, IL | Sep 2021
Quick response to emails, clear details, easy to work with, fast closing.
Brittany B. - Elgin, IL | Sep 2021
The staff are friendly and efficient. Also, they were very patient.
Tiffany H. - Matteson, IL | Sep 2021
Jim Jefferson is someone I trust who brings not only his professional skills to the table but also his heart. Jim goes beyond the call of duty to assist his clients. I appreciate working with this gem of a person
Valeyo G. - Matteson, IL | Sep 2021
Friendly and efficient communication
William R. - Shorewood, WI | Sep 2021
Easy, fast, and professional, refi.
Steven A. - Hoffman Estates, IL | Sep 2021
Jim did a good job across the boards
Christopher T. - South Elgin, IL | Sep 2021
Everything went fast and smoothly. It was easy and not as stressful as I have dealt with before.
Laura C. - Des Plaines, IL | Aug 2021
Everything went very smooth. The team was very responsive on answering my questions. Jim was great to work with and made sure I was taken care of with the best option for me.
Jade B. - Harvard, IL | Sep 2021
They made it easy with online application and online sending of documents.
Debra B. - Lakeland, FL | Aug 2021
Smooth process, quick and efficient
Kristen H. - Montgomery, IL | Aug 2021
Being a first time home buyer and not knowing to expect, your team was very helpful and informative.
Marc P. - Alsip, IL | Aug 2021
The process was relatively simple and Jim Jefferson and his team did a good job communicating throughout the process.
Kevin G. - Naperville, IL | Aug 2021
Continued support and unlimited efforts by Jim Jefferson and his team.
Michelle H. - Channahon, IL | Aug 2021
Prompt and efficient service.
Barbara P. - Clarksville, TN | Aug 2021
The information I received from Jim was easy to understand and he truly addressed my needs. He and his team provided great service!
Bernadette S. - Bloomingdale, IL | Aug 2021
I've used Jim Jefferson, Heather, and Spring before, and they are effecient, friendly, helpful and get the job done in time for closing. They work great together and are a good team. I will continue to use Jim Jefferson and Guaranteed Rate in the future and will give referrals if anyone needs one.
February T. - Westmont, IL | Aug 2021
Staff was very attentive, answer all questions I had and responded in a timely manner
Lashaundra J. - Chicago, IL | Aug 2021
After spending several months with another loan company, Guaranteed Rate expedited the loan and completed the process in two weeks.
Karen K. - Elgin, IL | Aug 2021
Great team! Made my refinance a breeze. Will recommend Jim and his team to all my friends.
Mary Beth S. - Glenview, IL | Aug 2021
My entire experience was exceptional. The available mortgage options, terms, and programs were unbeatable.
Brittany W. - Chatham, IL | Aug 2021
Great service - excellent staff - timely responses. Jim and Spring were great!
Tosha L. - Davenport, IA | Aug 2021
Easy process, responsive team, reliable.
Madisen F. - Elmhurst, IL | Aug 2021
Quick processing of the loan and the professionalism of Jim and his team.
Jagannathan B. - Schaumburg, IL | Jul 2021
Buying a home is typically a stressful process yet everything went smoothly and was pretty stress-free. Everyone was very easy and nice to work with.
Tiffany W. - Elburn, IL | Jul 2021
Jim and his team were very helpful during the process.
Alexandra B. - Tampa, FL | Jul 2021
Because everyone thought out the hole process was extremely helpful. Whenever I had a question everyone was very prompt on getting back to me or answering my questions right away.
Joseph V. - Oswego, IL | Jul 2021
Jim, Spring, and Heather were very knowledgeable and helpful, and my loan was able to be closed quickly
Kyle B. - Warrenville, IL | Jul 2021
Because they helped me through every single step and answered all of my questions thoroughly.
Emily D. - Warrenville, IL | Jun 2021
They swooped in and saved the day when we needed a fast close and second appraisal.
Vanessa E. - Lisle, IL | Jun 2021
Great Customer Service Jim Jefferson and Spring are best.
Amit S. - Palatine, IL | Jun 2021
Customer service and attention to detail
Judy D. - Franksville, WI | Jun 2021
The whole team at Guaranteed Rate is awesome. They made the process very easy.
Kimberly P. - St. Charles, IL | Jun 2021
Sometimes communication was not what we expected
Timothy G. - Southport, NC | Jun 2021
The process was smooth and not a stress at all.
Jeffrey H. - Chicago, IL | Jun 2021
everything happened exactly the way it was explained
Alan L. - Antioch, IL | May 2021
Jim was very knowledgeable on options available to us and was always friendly and responsive. A pleasure working with him.
Allan P. - North Barrington, IL | May 2021
Jim Jefferson is great and works at GR. I handle all my mortgage loans with Jim.
John P. - Homer Glen, IL | Apr 2021
Easy to work with. Made my close date!
Stephen C. - East Peoria, IL | Apr 2021
My questions and concerns were always addressed in a timely manner.
Kelsey G. - Roselle, IL | Apr 2021
Very professional and quick response
Ramakrishna V. - Aurora, IL | Apr 2021
My entire closing process was wonderful
Victoria S. - Yorkville, IL | Apr 2021
Prompt, organized and easy process.
Kathryn S. | Mar 2021
Excellent customer service and communication.
Carla H. | Mar 2021
I had excellent and professional service through out the entire process.
Ruth K. | Mar 2021
Staff was customer focused and friendly.
Taylor P. | Mar 2021
Fast & always answer all my questions!
jamie j. | Mar 2021
They were on top of everything
Robert R. | Feb 2021
The process of refinancing was easy, fast, and I saved money in the long run!
Catherine A. | Feb 2021
Outstanding service, locked in to lowest ever interest rate, successful outcome.
Richard L. | Feb 2021
Jim Jefferson and team delivered on time on their promises.
Martin P. | Feb 2021
Excellent rates, great service, easy sign/document upload processes
Michael F. | Dec 2020
Great service, extremely responsive and helpful and the rate was great. Ease of transacting and closing.
Meredith J. | Feb 2021
It was easy to work with them and Jim takes his time explaining things
Luis U. | Dec 2020
Happy with service, but not the usual topic of conversation
Christopher S. | Dec 2020
Jim Jefferson and his team were all extremely responsive and made the refinance happen quickly and smoothly.
Kenneth K. | Dec 2020
Customer service, results, and attention to detail such as the surprise gifts.
Eric K. | Dec 2020
Everyone that we worked with helpful through the entire process.
Brian P. | Dec 2020
Jim Jefferson & his team were outstanding!
Jason N. | Nov 2020
The team was knowledgeable and they processed my refi fast and easy.
Agim B. | Dec 2020
Jim Jefferson and his staff was amazing and made the process effortless especially for a first time buyer
Steven S. | Jan 2021
I loved Jim and his team and they helped me to close before the holiday weekend.
Camille D. | Sep 2020
Get service and always kept me informed on the process. Signing the documents electronically was a great time saver.
Michael V. | Nov 2020
Honest & good customer service
Edward B. | Dec 2020
Jim was attentive and followed up from start to finish. Down to earth, sincere and process was easy!
Monica S. | Jan 2021
Jim Jefferson and his team provided excellent service!
John J. | Sep 2020
Everything went very smoothly. I closed on time. Jim and Andrea were very helpful.
Janice Z. | Nov 2020
There service was great. Jim Jefferson and his team really did the homework which allowed me to receive an amazing rate!
Scott H. | Dec 2020
Jim Jefferson is a great loan officer. He is patient, knowledgeable, and is available to answer your call and text anytime.
Joyce B. | Jan 2021
Super easy site, great customer service and quick responses to questions.
Kathryn B. | Aug 2020
Great customer service and Quickly answered every question I had.
Mary Margaret M. | Sep 2020
Jim Jefferson was SO much help during the process of buying our first home! During the lending process, Jim helped us endlessly through the many questions we had. Jim is there for you any day/time of the week and very responsive to phone calls/texts.
Natalie S. | Oct 2020
Because they were able to help me the best way posible and got me a very good interest rate
Maikel A. | Nov 2020
Mainly because of my lender jim Jefferson he truly went above and beyond, he was very prompt with getting us pre approval letters and our closing was smooth!
Jose I. | Dec 2020
Trust. Good service. Good rates.
Delane O. | Jan 2021
Because Jim Jefferson and his team were amazing!!
Anthony B. | Aug 2020
Considering that we have a pandemic the process went pretty smooth.
Encarnacion R. | Sep 2020
The process was smooth and explained well with frequent communication on expectations and requirements, and someone was always available to answer any questions or add clarifications.
Matthew D. | Nov 2020
Outstanding service and knowledgable team.
Lynne L. | Dec 2020
I have used Jim before and he makes the process very smooth.
Barry L. | Jan 2021
Jim Jefferson and his staff were so helpful and made our experience very easy
Lana S. | Aug 2020
Jim went out of his way to be available and help all along the process!
Douglas C. | Sep 2020
They were excellent in all areas. Being able to DocuSign 80% of the documents was huge and willingness to meet me anywhere to sign the rest at closing was great.
David D. | Oct 2020
Terrific job from start to finish
Mark P. | Nov 2020
I'm completely satisfied with my service, no reason not to give them the best rating. Jim and his team made the process as smooth as possible.
Geoffrey R. | Dec 2020
Great working with Jim and his team.
Leigh Q. | Aug 2020
Everyone was a delight to work with and the process went very smoothly.,
Claire B. | Sep 2020
Guaranteed rate has helped us twice to get best possible interest rates for our mortgage. While other lenders were unable to do so, guaranteed rate was able to pull through and that too very swiftly.
Chhayesh P. | Oct 2020
We've recommended in the past. Great team and service to work with.
Damon L. | Nov 2020
They are very timely and efficient!
Cristina M. | Dec 2020
Jim and his team are awesome. They are flexible and available anytime. Truly a gift to work with. I will use Guaranteed Rate for all of my future home purchases.
Iniki J. | Jan 2021
Mostly Jim and team have always done an incredible job for me. Also, Guaranteed Rate's online system is easy to use and get through everything
Rodrigo L. | Jul 2020
Got what I needed without putting out thousands of dollars
Shonda H. | Jul 2020
The follow up by everyone was great. Jim Jefferson is very knowledgeable & personable.
Cynthia R. | Jul 2020
They quickly and efficiently handled my loan. They coached and educated me through the process. Jim Jefferson was a saving grace!!
Tabatha R. | Jul 2020
Able to get information which helped me know what to do. Good customer service.
Matthew M. | Jul 2020
Jim Jefferson and his entire team from start to closing made sure the loan got done during a difficult time. The processing group was great as well and answered questions in a timely manner which is of utmost importance on all things. The closing process was smooth even in the current environment.
Ghazy G. | Jun 2020
The end to end process is very smooth. Centralize the tasks online and being able to uploading all the requirements makes this process very fast. The communication with the staff is very clear.
Amilcar B. | Jun 2020
They do what it takes to get the job done. I like the team approach and they have invested in technology to update at every set.
Kristin M. | Jun 2020
I've been with them for many years now. I have had excellent service over each of those years and would come back time and time again because of the service.
Matthew M. | Jun 2020
Jim Jefferson was amazing throughout the entire refinance process
Dominik G. | May 2020
Excellent employees and they answered all questions and made the process easy.
Chris H. | May 2020
Very thorough and informative.
Zakiya S. | May 2020
Good rate. Easy to work with.
Jesse B. | May 2020
Jim and his team did a great job. Stayed on top of everything to make sure I was ready for closing. I definitely recommend Jim for any home loan needs.
Scott M. | May 2020
Jim and His team are fantastic. Easiest process I've seen.
Jesus L. | May 2020
professional, knowledgeable, and efficient lending company despite working under not so ideal circumstances (Covid-19 Pandemic). Always just a phone call, text or email away... Quick answers and returns on documents. SOLID Company
James R. | Apr 2020
Super responsive and explained things in a way even I (someone whose fiancé handles all finances in my life) could understand.
Madisen F. | Apr 2020
Awesome customer service and really helpful
Victor C. | Apr 2020
The personal interaction and attention (even if by phone) I received. All questions were answered quickly and honestly. Jim Jefferson and team really work hard to earn your trust.
Brian E. | Apr 2020
Prompt service, reputable brand and good experience with broker.
David S. | Apr 2020
Even with the current change to our work conditions as most of us work from home, GR staff were very attentive and organized. This was a quick close and they delivered on time.
Christie K. | Apr 2020
Jim was very personable and understanding especially given the events going on with covid
Rebecca S. | Apr 2020
Very professional, nice and efficient.
Lauren O. | Mar 2020
Because of the knowledge and experience of my representative and his team.
Derrick R. | Mar 2020
Ease of doing business. Noelle was fantastic to work with. Her whole team was great.
Bethany M. | Mar 2020
For a first time home buyer they all made it as simple as possible. Great group of people
Adam P. | Mar 2020
I was able to close on my refinance within a month
Xochitl C. | Mar 2020
Overall excellent and professional service.
Joseph C. | Mar 2020
The entire process was as advertised
James D. | Mar 2020
The team was easy to work with. Kept me informed. Closed on the mortgage quickly
Sharon K. | Mar 2020
Jim and his team were amazing and they really worked hard to get our loan approved as soon as possible.
Jerome U. | Feb 2020
The people I worked were very helpful.
Jill B. | Mar 2020
Jim Jefferson and his team made the process easy
Patricia P. | Feb 2020
Process was very quick, smooth and went without a hitch
Gina G. | Feb 2020
Excellent service, Jim always has a great personal touch.
Theodore P. | Jan 2020
Cheapest around. Jim Jefferson was the man.
Richard D. | Jan 2020
Everything went very smoothly
Tamara S. | Jan 2020
Jim Jefferson highly recommended him to others.
Onkar K. | Jan 2020
Our lender Jim Jefferson was great.
William B. | Dec 2019
It was an extremely smooth process to work with Jim & his team. Right from the get go they were very professional in explaining the process & the details of the options that we had. His whole team - Bridgette/Linann were very prompt & available throughout the process (even on the weekends). I was in touch with multiple lenders for our mortgage, however, Jim beat them all & gave us the best possible rate. I would highly recommend Jim & his team to anyone who is looking for mortgage related services.
Chhayesh P. | Dec 2019
Jim was really good to work with
Robert S. | Dec 2019
It was an extremely smooth process to work with Jim & his team. Right from the get go they were very professional in explaining the process & the details of the options that we had. His whole team - Bridgette/Linann were very prompt & available throughout the process (even on the weekends). I was in touch with multiple lenders for our mortgage, however, Jim beat them all & gave us the best possible rate. I would highly recommend Jim & his team to anyone who is looking for mortgage related services.
Chhayesh P. | Dec 2019
GR was thorough, responsive, expedient, friendly in ADDITION to getting me a great rate!
Ellen K. | Nov 2019
Everyone was great with only a few minor issues that were addressed professionally.
Sarah G. | Nov 2019
Very knowledgeable and answered all my questions promptly, very good support the entire process.
Nestor O. | Nov 2019
Efficient, closed on time, good rates
Steven B. | Nov 2019
It was easier then buying a car
James S. | Oct 2019
From start to finish, Jim and his team made the purchase of our new home easy to process and we ended up with a great rate!
Lucie L. | Oct 2019
Excellent service, attentiveness, friendliness, and response time. Jim Jefferson and his team at Guaranteed Rate made our first home buying experience an absolute pleasure.
Jennifer M. | Oct 2019
Had a very good experience
Sean L. | Oct 2019
I've worked with Jim Jefferson for 5 years and have never considered any other agents since my start. He has great staff. Usually, they respond quickly to my emails. GR uses a wonderful system that allows me to upload my documents with minimal work.
Matthew M. | Aug 2019
The entire team performed above and beyond to make the loan process easy. I am now going to consider refinancing my rental property.
Eloisa H. | Aug 2019
Jim’s whole team was excellent and kept me updated every step of the way. Great communication and overall top notch customer service! Would use again and recommend to anyone getting a mortgage!
Brian T. | July 2019
I am so appreciative of my team at Guaranteed Rate. Jim Jefferson, Loan Officer, Bridgette Piejko, Sales Assistant, Kristin Kozuh, Elite Mortgage Consultant, and Dave Miceli, Loan Coordinator all worked diligently to process my home loan and made it go by smoothly. I was kept abreast every step of the way which helped me feel at ease. What a blessing and success it was for me. Thank you all!!!
Lydilla C. R. | July 2019
Mr. Jim, Jefferson he is great and I recommend to all my army buddies that want to buy a house with a military loan. Jim Jefferson is the best. Thank you Jim.
Lamont W. | June 2019
I just think as a first time home owner they made my experience smooth. They were very helpful and answer all the questions I had.
Marlen T. | June 2019
Jim Jefferson was Great! Kristin and Bridget were awesome and very helpful.
Dominic C. | June 2019
Jim was amazingly helpful from before I even began the application and throughout the entire process. His team was helpful and awesome as well! I will definitely recommend Guaranteed Rate to others.
Tiera S. | June 2019
Jim Jefferson and his team at Guaranteed Rate were phenomenal. Specifically, Jim heard my "wish list" and advocated on my behalf within prudent financial parameters, which was a highly positive and fiscally minded experience that I would like others to be accustomed to receiving. It was a painless process with the updated digital Docu-sign/upload system. Additionally, Jim provided consistent feedback, updates, and positive well wishes, and what moved me on a personal level, was the recognition that I was not customer number 24 but an actual person in which he was servicing: he put "service" in the phrase customer service! Recommending Guaranteed Rate, in particular, Jim and his staff is a no brainer.
La Wanna W. | May 2019
Jim Jefferson and his team went above and beyond to get me to the finish line. I will highly recommend to others in the marketplace Thank you
Thomas C. | June 2019
I cannot say enough good things about Jim Jefferson. First, he is so knowledgeable about all facets of the loan process. There was never a question that he was unable to answer immediately and explain in a way that I could understand. He answered my emails and phone calls in a crazy timely manner. Several times I thought of something in the evening and would email, expecting a response within a day or two, but would get a response late that evening (sometimes at 10-11pm). Many times, he would call me to explain something that he thought might be too complicated to address in an email. He even called me within a half hour of my closing to congratulate me and apologize that a small glitch made the closing longer than usual. In short, Jim Jefferson is professional, beyond knowledgeable, patient, responsive, and just a really nice person. I will be referring him to everyone I know who is seeking a mortgage.
Carla H. | May 2019
Jim Jefferson helped so much. Thanks Jim!
Nancy C. | May 2019
They were very efficient and very pleasing to work with very very nice people.
Marion C. | April 2019
Very happy with my new house and the whole team did a great job. Noellel Gollinger did a fantastic job!
Christopher A.| April 2019
My husband and I are self employed so obtaining a mortgage is no easy task but the team at Guaranteed Rate (Jim, Bridgette, Souzy, Kristen) we’re all very easy to work with and made sure we closed on a new construction home in St. Charles. It is our dream home and we can’t thank this team enough for all their hard work in making our dreams come true. Please do not hesitate to contact this team for a mortgage.
Kara A. | April 2019
Jim Jefferson and his team did a great job. Jim is extremely helpful, responsive and knowledgeable... and he has an excellent team in place.
Kenneth K. | April 2019
You guys worked in such a timely matter to ensure everything was ready to go. As a first time homebuyer, everyone I worked with was patient and helpful with all my questions! I had to have a loan type change last minute. During this time, I know you all worked so hard to get everything ready for me to close. You also went out of the way to send little gifts and make the cutest wine bottle with my new place on it! I really appreciate everything the team has done. You helped make buying a home less stressful. Thank you!!
Amanda L. | April 2019
Excellent service! My wife and I cannot be happier with guaranteed rate. They gave us a wonderful rate, and I would use them without hesitation in the future.
Mark H. | April 2019
Noelle Gollinger was so amazing to work with! She was so supportive and communicative and really helped put us at ease as first time home buyers!
Colleen N. | March 2019
As a first time buyer, I found the entire experience very smooth!
Peter J. | March 2019
Noelle did everything in her power to make our loan possible especially when it wasn’t looking so good.
Kimberly R. | February 2019
Jim and his entire team were amazing! They exceeded all of our expectations. We will recommend them to our friends and family. Thank you for everything.
Nathaniel M. | January 2019
Very straight forward and very professional staff. I enjoyed the customer service very much.
Simon S. | January 2019
It was a pleasure working with Jim Jefferson and his team.
Jacek M. | January 2019
Thank you so much for the entire Team! Very professional, organized, and coordinated!
Olesya L. | December 2018
The mortgage team was very helpful and amazing! I was able to close with lightning speed on very short notice!
Guillermo G. | December 2018
Noelle made the entire process smooth and helped me understand all my options, we closed with a lower up-front cost than I even anticipated and the process was effortless. She even went the extra mile to be there at my close, which was invaluable when we ran into technical issues submitting the final paperwork, and she could coordinate everything right there in person.
Paul B. | January 2019
Jim Jefferson and his team were amazing; they made my first property purchase a breeze! They will be highly recommended to all of my family and friends.
Kevin L. | December 2018
My experience with Jim and the G-Rate team has been nothing short of AMAZING. Jim is exceptionally professional, knowledgeable, and responsive as we navigated our new home construction. I will not hesitate to refer him and Guaranteed Rate to my friends and clients. THANK YOU!!!!
Reginald S. | November 2018
Great customer service, smooth process. Jim was excellent explaining the options and responding to text and massages. Will definitely work with Him again
Ewa L. | October 2018
I felt like if I had a question or a concern I could talk to Noelle or the other members that were part of my lending team. I primarily was in contact with Noelle, and she did a great job, easing my anxiety over anything that I was unsure about.
Lisa S. | November 2018
Jim Jefferson made it possible for me to close my loan on time. With his extraordinary effort, I would not be spending tonight in my new home.
Robert W. | October 2018
I appreciate the great customer service and professionalism of Jim Jefferson and his team.
Robert M. | October 2018
Very professional team. Answered my questions as the process was completed. Followed up to make sure everything went smoothly. Closed in a very timely manner.
Julie M. | October 2018
Very helpful...customer service was phenomenal.
Kendric H. - September | 2018
Guaranteed Rate provided excellent customer service and truly made a dream a reality. I appreciate all their help and support!
Ulysses D. | September 2018
We were pre-approved on new construction with G-Rate. The lender with whom I had had my previous mortgage shopped us pretty hard and was able to offer an extremely competitive rate, so we "switched horses mid race." BIG MISTAKE! SIX days before we were scheduled to close, the lender denied the mortgage because part of our down payment was made with capital gains from cryptocurrency. They offered no logical or reasonable solution. I called Jim Jefferson, prepared to beg to be taken back as a client. He was professional and enthusiastic and immediately activated his team to get everything together. We didn't make it to our official closing, but were only four days late. It was an incredible effort and an enormous accomplishment. I can't say enough good things about him and his team.
Carly R. | September 2018
Jim and his team were extremely professional and knowledgeable. Jim spent plenty of time with me on the front end of the process walking through different loan options to find the best option for us. The software platform that Guaranteed Rate uses make the loan application process extremely easy. Uploading documents is very clear and intuitive. Jim and his team are always in touch if needed and very were responsive to questions when I had them. I was very impressed by the competence that every person on his team possessed. At each step of the process I felt assured that his team had my needs anticipated and taken care of. I would no doubt recommend Jim and his team to anyone that needed a home mortgage.
Mason B. | September 2018
Awesome team work. Awesome to work with. Great communication! It took them less then 25 days to acquire and process the loan. And get the approval! Amazing! Extremely grateful!
Scott H. | September 2018
Made my first time home buying experience quick and easy!
Nick A. - August | 2018
The team is extremely professional and knowledgeable! It was a joy to work with them.
Gary W. | July 2018
Jim and his team were excellent! Jim was able to make our first home purchase easy and was happy explain each step to us. I would highly recommend Jim and his team to anyone looking for a mortgage.
George S. - July | 2018
Jim, Bridgette, and Patti were amazing! They were always there to answer all of my questions and concerns. Also everything was done in a timely manner.
Alyse W. | June 2018
The whole staff was top-notch! They made it so easy that I didn't need to make any phone calls or emails. I was impressed with how they kept me updated on the progress.
Amanda L. | June 2018
Jim Jefferson and Bridgette Piejko pulled off the impossible. With less than 2 weeks to close USAA decided not to honor my 5 percent down-payment because my townhouse appraised as a condo. They tried to get me to put 10 percent down or else and were horrible in communicating with me in a timely manner. My real estate agent connected me to Jim who said if anyone could get me to still close on time it was him. He clearly told me the steps and he and Bridgette communicated every step of the way. They got me to close, with a good locked in rate and instead of 23k closing costs for a 5 percent loan like USAA I paid 16.5k. I cannot express in words how professional, straightforward, informative and superhuman this team is. To close in under 2 weeks is unheard of and they made it happen. I cannot express how grateful I am to them and how readily I will evangelize their services to other friends who are interested in buying or refinancing. There’s only one place to go in my opinion- Guaranteed rate!
Kimberly M. | June 2018
Jim Jefferson and his team were excellent. They just about moved mountains to get to the early closing the seller requested.
Merilou B. - June | 2018
Dealing with Jim Jefferson and his team. Very helpful and honest.
Fatlume B. | June 2018
Very knowledgeable and helpful
Tiffany M. - Algonquin, IL | Jun 2022
Working with Jim made my loan process easier and the attention and explanation that Jim provides is really helpful in the process
Venu V. - June | 2018
because of the professionalism and knowledge
Charles B. - Chicago, IL | Jun 2022
My experience with Guaranteed Rate has been great. I had a bad situation with a lender 3 weeks before closing and Guaranteed Rate was able to step in, secure my loan, and still keep my original closing date. The entire team rocked my first home loan. I highly recommend them for your home loan needs.
Christine W. | May 2018
Very easy to work with and finding us the best options
Douglas W. - Lebanon, TN | Jun 2022
Jim made the whole loan process a breeze. He and his team were very professional at every step of the way and showed patience and respect at every interaction. Being able to utilize technology in verification and digital signature capture very convenient and true testament of a company that it adapting with the time. I know Jim will always be available to answer any questions my wife and I will have in the future. He will be highly recommended to friends and family.
Paul O. | June 2018
The service was smooth, detailed, and outstanding.
Shabeena A. - Glenview, IL | Jun 2022
Jim Jefferson’s team was awesome
Carla M. - Geneva, IL | Nov 2022
Jim Jefferson's team was outstanding, explained everything to me, gave me warnings when something important was coming over that needed my attention. This whole process was very stress less. Thank you...thank you...Thank you!!!!!!!!!!!!
Ann S. | May 2018
They worked very hard on my file with in a short time frame and they got it done with no problem
Katrice W. - Naperville, IL | Jun 2022
They are efficient all the parties
Oluwagbenga A. - Indianapolis, IN | Nov 2022
Super helpful throughout the entire home buying process, from Jim''s initial phone call walking us through the whole process, to step by step along the way from Jim and his team.
Karissa E. - Downers Grove, IL | Mar 2023
The excellent communication and their absolute determination to secure a loan.
Michael M. - Gilbert, AZ | Apr 2023
I am truly grateful and appreciative of all of Guaranteed Rate's teamwork, dedication, commitment, and time in helping me obtain a loan for my home. The team in whom I worked with was very helpful and they always kept in constant communication with me to ensure that they had the necessary documents for my loan. I would definitely recommend others to Guaranteed Rate.
Jessica G . | May 2018
The entire team pulled off a miracle to get my loan approved and did it in record time.
Kimberly M. - Salem, WI | Aug 2022
It was an easy process for even a first time buyer.
Shaival P. - Carol Stream, IL | Nov 2022
Because they are very professional
Carine I. - Indianapolis, IN | Mar 2023
Excellent communication through the process
Francine R. - Bolingbrook, IL | Apr 2023
They are great in what they do. They go all out to help home buyers achieve their home buying goals
Bright N. - Crest Hill, IL | Jul 2023
I appreciate the help and guidance I received from Jim Jefferson and his team. The team made me feel confident in my home buying process. I was so glad I choose Guaranteed Rate. Thanks for all your help!
Tiffany H. | May 2018
Jim Jefferson & his entire team were great throughout the entire process!
Luis S. - Park Forest , IL | Jun 2022
Because they helped us tremendously during our home buying process and walked us through every step. We never had to worry about if they were working towards helping us.
Justin T. - Streamwood, IL | Aug 2022
They were great to work with. Very knowledgeable, kept us informed on everything.
Mary B. - Aurora, IL | Sep 2022
Great customer service, easy online portal, and a great rate overall!
Krzysztof S. - Oak Lawn, IL | Nov 2022
I was well-supported throughout the process, and all my questions and concerns were addressed professionally.
Stephany A. - Chicago, IL | Dec 2022
I had perfect guidance through every step of the way
Kristian S. - Oak Park, IL | Mar 2023
Jim Jefferson was very professional and informative
April W. - Chicago, IL | Apr 2023
The whole team was fantastic from start to finish!!
Kimberlee A. - Charlotte, NC | Jul 2023
Jim Jefferson and his team were very efficient in getting our approval and underwriting complete. It made for a very stress-free process during this purchase!
Kristen L. - Montgomery, IL | Aug 2023
Everyone was very professional and knowledgeable about my loan. This was a great team to work with and I would definitely do business with them in the future.
Sheri R. - April | 2018
They made everything easy to understand for me. And I could always get in touch with them.
Erik W. - Oswego, IL | Jun 2022
Profession, responsive and kept me updated on loan status.
Graciela A. - Bloomingdale, IL | Jul 2022
Smooth process and friendly service
Amanda S. - Bartlett, IL | Aug 2022
Because, they make get what you want great customer service
Abdoulaye S. - Indianapolis, IN | Sep 2022
the personal touch, detailed and stress free process
Foluke A. - Aurora, IL | Nov 2022
Great service and communication
Chad W. - Kenosha, WI | Dec 2022
They communicated very often to make sure we were completing all necessary tasks on-time.
Reginald L. - Crestwood, IL | Mar 2023
Jim and team were wonderful to work with
Dominic L. - Naperville, IL | Apr 2023
The process was quick and easy and personable
Michael B. - El Dorado, KS | Jun 2023
The team was eager to help and responsive, even with demanding timelines. We struggled for months losing out on various offers and the team was always able to amend a pre-approval letter or process documents in a quick fashion.
Nicholas S. - Chicago, IL | Jul 2023
The smooth communication process.
Mofoluwaso B. - Antioch, TN | Aug 2023
Because you were understanding and above all very flexible.
Jeff C. - Indianapolis, IN | Sep 2023
Really good digital experience
Raj S. - Chicago, IL | Oct 2023
Guaranteed Rate made the process of buying a house stress free and I am very happy that I chose Guaranteed Rate. Jim Jefferson was very helpful and made the process easy.
Adrian R. - Montgomery, IL | JAN 2017
Excellent Service by Jim and the Team
William H. - Cookeville , TN | May 2022
Jim was very friendly He responded to all of our questions and guided us ever step of the way. Everyone made the process easy and stress free.
Amanpreet S. - Indianapolis, IN | Jun 2022
They were able to move quickly to reach our approval goal.
Dennis B. - Indianapolis, IN | Jul 2022
Easier to work with. Jim Jefferson and team are always available to help.
Peter D. - Naperville, IL | Aug 2022
Great service, told me exactly what was happening
Christopher G. - Hoffman Estates, IL | Sep 2022
Excellent customer service
Rocco O. - Hanover Park, IL | Nov 2022
Responsiveness, transparency, and awesome customer service.
Thomas M. - Kingston, IL | Dec 2022
They are so quick and professional
Mayowa Olayiwola B. - Downers Grove, IL | Mar 2023
Amazing partnership and follow through from start to finish! Highly recommend Jamie Crawford and Jim Jefferson (and absolutely will share/recommend to others)!
Gary J. - New Palestine, IN | Apr 2023
I was able to call and talk to a real person and voice mails were responded to in record time
Sharon F. - Chicago, IL | May 2023
Professional services, great customer services. Great assistance, great team, supportive and diligent team.
Tyretha G. - Berwyn, IL | Jun 2023
My professional was very helpful and easy to work with.
Heather H. - Palatine, IL | Jul 2023
Referred to them by a friend
Daniel D. - Jacksonville, FL | Aug 2023
Everyone was very helpful through the process
Michael R. - Roselle, IL | Sep 2023
Excellent customer service. Everyone I dealt with was great.
Teresa B. - Oswego, IL | Oct 2023
The entire staff was prompt, professional, attentive, knowledgeable, courteous and very hard working. They set the closing date and had every required item in place for the closing. AWESOME Staff!
Lance L. - Aurora, IL | DEC 2016
Exceptional knowledge from Jim Jefferson and his entire team
Vincent K. - Montgomery, IL | May 2022
Because I enjoyed working with Jim and his team
Sardor A. - Naperville, IL | Jun 2022
The process was explained well upfront and was easy to follow
Kevin D. - Arlington Heights, IL | Jul 2022
Servive and communication were outstanding
Meredith J. - St Charles, IL | Aug 2022
Because my home buying was so fast that I wanted it slowed down at a certain stage
Temitope F. - Chicago, IL | Sep 2022
It was very easy to accept everything through my email and e-sign.
Aranza S. - Chicago, IL | Oct 2022
I truly believe they really care about their customer and help them with all the necessary stuffs they need to get a secured home loan.
Vikramvelupandian P. - Madison, WI | Nov 2022
ease of use and transparency
Malcohm T. - Chicago, IL | Dec 2022
Everything went very smooth, instructions were very clear on what was needed to be done prior to closing. Very user friendly interface as well
Daniel B. - Oswego, IL | Jan 2023
Guaranteed rate helped us in every step of the process and was knowledgeable. They explained each and every step of the whole home buying process
Afeef M. - Naperville, IL | Feb 2023
The team at GR is amazing!
Lauren C. - Oak Brook, IL | Mar 2023
Great team and were very service oriented throughout the entire process.
James F. - Crystal Lake, IL | May 2023
The whole team are excellent
Raheem N. - Indianapolis, IN | Jun 2023
Your team was fantastic,they knew what are doing,, experienced, at the end help. Was on the way, My wife and I are happy, for getting our first dream home.
Bockarie M. - Lawrence, IN | Jul 2023
Jim and his team made the process so easy
Edward Q. - Genoa, IL | Aug 2023
Very attentive to my questions no matter the time go day.
John J. - Downers Grove, IL | Sep 2023
Because the full process was very smooth and Guaranteed Rate team was on top of things.
Jasvinder S. - Schaumburg, IL | Oct 2023