What people are saying... What people are saying... Back to profile
Great communication from the staff.
Angelo S. - Raleigh, NC | Mar 2022
Exceptional customer service.
Bryan J. - Apex, NC | Mar 2022
Great service. Ease of application
Mark J. - Concord, NC | Jan 2022
I have worked with Jim and His team several times with past clients and they are phenomenal! Excellent customer service!
Zachary O. - Clayton, NC | Jan 2022
Perfect service and loan knowledge!
David G. - Raleigh, NC | Dec 2021
Flexible and ver knowledgeable. Answered questions quickly and cared about my situation.
Shannon G. - Apex, NC | Nov 2021
The team working with us was responsive and knew what they were doing
Kathryn N. - Clayton, NC | Oct 2021
I felt like they rolled the red carpet out for my husband and I. The team was very professional at all times and the experience was excellent.
Gena R. - Holly Springs, NC | Oct 2021
Jim Moore is the best lender I know.
David A. - Apex, NC | Oct 2021
Jim was incredibly responsive and always gave me a quick call regarding any question I had or providing updates.
Guy B. - Morrisville, NC | Sep 2021
Our agent Jim was great working with us. Promptly answering all our questions, laying out all our options on the table, moving us along when in need.
Mustafa A. - Morrisville, NC | Aug 2021
Staff was friendly and available when needed for any questions. They helped make sure the process went smoothly and everything was completed so we could close on time.
Kyle W. - Fuquay-Varina, NC | Sep 2021
Very responsive and forthcoming loan officer.
Thomas J. - Raleigh, NC | Aug 2021
Jim Moore was amazing - easy and communicative!
Traci R. - Apex, NC | Aug 2021
Jim Moore was an excellent representative of your company. He was professional, thorough and helpful. It was a pleasure doing business with him.
Aretha R. - Nashville, NC | Aug 2021
Every member of the team was extremely responsive and easy to work with. The end-to-end process was seamless with exactly the result we were looking for.
Andrew B. - Apex, NC | Jul 2021
I have used Guaranteed Rate two times now and the process is simple and guided.
Craig C. - Holly Springs, NC | Jun 2021
The person I worked with, Jim Moore, was always available to answer questions and was very informative
Andrew L. - Wake Forest, NC | Jun 2021
Jim Moore went beyond what we could have asked for. He was very professional and caring in his response to our questions and concerns. His team was always ready to help us too!
Jimmie C. - Rocky Mount, NC | Jun 2021
The experience is excellent and customer service is beyond stellar.
Brian B. - Holly Springs, NC | Jun 2021
They did a great job, with a giving good interest rate.
Michael C. - Apex, NC | May 2021
overall satisfied in getting through the mortgage process
Paul L. - Raleigh, NC | May 2021
They are on top of everything.
Gary H. - Angier, NC | Apr 2021
Love the consultative approach.
Jonathan M. - Apex, NC | Apr 2021
a no pressure easy process to get my loan refi done
Bradley B. | Mar 2021
Kind people who go out of their way to help.
Stefany T. - Grand Rapids, MI | Apr 2021
Online paperwork made it easy. The team was very responsive. Rates were very competitive.
Alan B. | Mar 2021
Jim was great and very fast and responsive. His team was great at meeting our closing date.
Candy S. | Mar 2021
Process was so easy to use
Scott M. | Feb 2021
Great service and personal attention from a professional team
Michael M. | Feb 2021
Great people and great service.
Edward E. | Feb 2021
Very responsive and made everything easy
Catherine B. | Oct 2020
Easy to work with and an excellent rate
Adam C. | Feb 2021
Jim and team were very helpful and knowledgeable throughout the entire process
Robert N. | Sep 2020
Clear, concise communication. Always gave clear timelines. Easy to work with. Very happy with the interest rate.
Madhu Sumanth Reddy M. | Oct 2020
Jim Was great and so was his Team. They made the process of buying my first home stress free and worked hard to ensure everything throughout the process was easy. They were always available for my questions! I would 100% recommend.
Jeffrey F. | Sep 2020
Easy to work with, start to finish.
Charles W. | Oct 2020
fantastic customer service. Explained everything clearly, available whenever needed, easy step-by-step process to work through.
Jennifer R. | Sep 2020
Jim and team were the best at getting things done quickly and efficient during this entire closing process.
William K. | Sep 2020
Excellent communication, quick response time and knowledgable staff
Melissa N. | Oct 2020
Excellent service. Every representative that we worked with was friendly and willing to help!
Anthony F. | Aug 2020
They were very quick and professional. They were able to meet my closing date
Dylan D. | Sep 2020
They were always willing to help me and answer any questions or concerns I had.
Daniel G. | Sep 2020
Prompt, professional, and friendly service
Sean W. | Oct 2020
Jim Moore was absolutely incredible to work with and made the entire process as simple as possible. I would not hesitate to recommend him to anyone I know or to use him and his team again for a future purchase. Jim was an absolute pleasure to work with and I wouldn’t have been able to do it without him.
Garrett H. | Nov 2020
The best lender experience I''ve ever had! I have done a lot of home purchases/refinances and have dealt with various different lending companies. I have to say this has been by far the best experience when comparing against all the others. The efficiency of moving things along, the instructions are simple and well laid out to follow, there are no surprises, if anything Jim and his team at every step of the way worked to resolve the most minor issues. I appreciated the honesty. In the past I''ve had experiences where once you are locked in with a lending company they become distant and aren''t open to answer questions readily. With Jim and his team, this was not the case. I had ALL my questions answered in minutes! I appreciated the prompt responses.
Naheed A. | Jan 2021
The process is very smooth and Jim and his colleagues are very helpful
Balaji K. | Aug 2020
Professional, pleasant, and efficient process!
Jeffrey T. | Sep 2020
They were great to work with and they always available to answer my questions
Lawrence E. | Oct 2020
Jim Moore and Team are a fantastic group to work with! This is my 3rd time working with this team. Very timely and efficient!
Salvador J. | Nov 2020
We really enjoyed working with Guaranteed Rate. Jim and the team were wonderful to work with, very responsive and helpful in answering all of our questions. I would definitely recommend them to friends/family or future loans.
Ashley M. | Jan 2021
Everything went pretty smooth, even with COVID situation. I got the rate I was wanting and we closed!
Wesley P. | Jul 2020
Very responsive, professional, competent and friendly
Kristen K. | Jul 2020
Excellent customer service, Jim replied promptly to every inquiry I sent him.
Steve D. | Jun 2020
Fast, efficient, friendly and same quality service as my last mortgage
Niki C. | Jun 2020
The customer service and sincerity of everyone I worked with is at the highest caliber.
Justin M. | May 2020
Easy to work with great rates, made for a stress-free process
Emma F. | Apr 2020
all services and responses were top notch
Lewis K. | Apr 2020
Went beyond the edge to help with my limited understanding of documentary requirements.
Charles B. | Apr 2020
Jim and his colleagues are an excellent team that really helped me get my mortgage information put together quickly as I needed. I wish they had more explanation about information needed and why in the input system. Overall, they were very friendly and put together.
Ashleigh L. | Apr 2020
Great rates, great tech, great communication and service
Jared S. | Mar 2020
Guaranteed Rate (GR) is professional, customer service oriented and focused their mission.
Timothy F. | Mar 2020
This is the second time Jim Moore helps us with our mortgage needs and has been awesome!
Brenda O. | Mar 2020
Got the job done even in an uncertain economic environment
Brian R. | Mar 2020
Everyone was so helpful during the process, answered my first-time-buyer questions, and didnt make me feel weird about asking stupid Qs since it was my first time! Jim was so easy to contact at any point and even the follow-ups after the whole process have been great + helpful.
Charlie M. | Jan 2020
Easy to work with, communicated efficiently and effectively.
Kyle H. | Dec 2019
Easy to work with, communicated efficiently and effectively.
Kyle H. | Nov 2019
GR is awesome! They communicate well, make it easy and step you through each step if the process. There is always someone to talk to.
Brian B. | Oct 2019
Overall, the process was easy, Jim and the team were friendly and helpful and I love the option to have the notary come to you!
Deborah C. | Sep 2019
Jim Moore was an excellent loan officer, setting the right expectations upfront, following through, and his assistant Clark Preston was exceptional when evaluating, and requesting additional documentation. Also appreciated the additional support from Amelia Rose, and Amber. Nice to know you have a team in place to navigate the many twists and turns of mortgage financing! Thanks all!
Mark M. | August 2019
It’s pretty easy to get things done. Documents are all online.
Jesse T. | Aug 2019
Jim Moore made the entire experience of purchasing my first home quite enjoyable! His patience and willingness to share his wisdom was greatly appreciated. I will highly recommend Jim to my family, friends, and co-workers.
Joseph P. | July 2019
Jim Moore and his team are top notch. I will 100% use again and have recommended him to my contacts numerous times over the years. Well done!
Steven P. | June 2019
The team made sure everything was done with accuracy and speed. I appreciate all the hard work!
Gary H. | April 2019
The team was very helpful and made the process very easy.
Christopher W. | February 2019
The team was very helpful and made the process very easy.
Christopher W. | February 2019
The process was extremely easy because of Jim and his staff. They quickly responded to any questions I had and initiated followup. They were totally on top of every detail!
Lori L. | January 2019
Working with Jim was a wonderful experience. He did what was best for us and was super responsive to all of our questions and needs. Will definitely do business with him again and recommend him to friends and family.
Roberto S. | December 2018
Jim Moore was excellent to deal with! If I had any problems then he got them solved immediately!
Gralen S. | July 2018
Our overall dealings with Jim Moore and his team of professionals; was in so many words- The desired experience in which anyone seeking to obtain a home or refinance would greatly enjoy dealing with Guaranteed Rate. I can say without hesitation that we are extremely pleased with this company and it's agents, their experience and knowledge of the industry is on point. Their perseverance and drive really exceed my expectations, some of our complications and Murphy's Law stumbling blocks would have made some of the best bank throw in the towel! Jim and his team have proven to me and my wife that Guaranteed Rate will be our starting point before any other mortgage company in the future, as might be the case in the next 3 yrs at this point. Thank you Jim and the team for a wonderful effort and accomplishing one of our dreams. We are proud to be part of the Guaranteed Rate Family and will spread the word among others whom we know seeking to have their dreams come true.
Muhjahid I. - September | 2018
Jim and the team made it easy get in touch with them, clearly laid out our options, and stayed right there with us when Hurricane Florence threw all our timing off. We're completely happy with the home buying experience we had and have already recommended Guaranteed Rate to a friend.
Paul H. | September 2018
The loan process was very thorough and executed in a timely manner. My loan officer kept me informed throughout the process. Jim Moore and his team performed admirably and delivered the loan precisely on schedule. Well done.
Robert W. | September 2018
Jim and his team were great from start to finish. Really appreciate the communication and transparency. Would definitely recommend to friends and family.
Thomas P. - August | 2018
I already recommended Jim and his team to a family member of mine and they helped them finance and close, as well!! Jim Moore and Heather Newton were so beyond helpful and really made this scary thing called "first time home buying" so easy! There was never a lack of communication - we always knew what was going on and whenever there was a question, Heather and Jim were a VERY quick email or phone call away! Jim also did everything he could to get us the best rate possible, and we are so happy with the result! Thank you Guaranteed Rate!
Ashley V. | July 2018
Jim made the entire loan process very simple. He was always prompt in responding to any questions we had with easy to understand explanations. With his help we were able to get a great rate for our mortgage and closed on our house with virtually no problems or challenges along the way.
Lain B. | August 2018
Can't say enough about the good experience working with Jim Moore. It was a learning experience regarding the loan process and Jim was very patient along the way and willing to go the extra distance to provide detailed information when he really didn't have to.
Todd B. - June | 2018
Rick Parrish and Christina Guichard in Chapel Hill and Jim Moore in Raleigh were excellent to work with. They all took the time to answer every one of our questions as first-time home-buyers, worked to help us find the best deal for our financial situation, and made the whole process easy from start to finish.
John D. | June 2018
I just did. This is my 2nd home purchase in a year and I decided to use Guaranteed Rate again even though I had multiple options. That speaks volumes for/to me.
Charles D. | June 2018
It has been an absolute pleasure working with Jim Moore on our recent home purchase. Jim is always on top of things to ensure the process goes smoothly and ahead of schedule. Many have remarked at how I was able to close loans at such a fast pace. I tell them it wasn't me, it was Jim Moore and Guaranteed Rate that made the difference. Our first experience last July was so fantastic that we used Jim and Guaranteed Rate for a second home purchase that closed in record time yesterday.
David D. | June 2018
Jim Moore was very professional in handling the loan process. All questions and concerns were handled to my satisfaction.
Arthur L. | May 2018
Jim Moore and his team were fantastic. They were responsive and explained everything clearly. They made the process easy and stress-free!
Carrie Anne K. - June | 2018
Very thorough, and explained everything to us that we did not understand and have questions about.
Jim Moore was extremely professional, accessible, knowledgeable and patient. He explained every detail about the lending/mortgage process to my wife and me in a very meticulous and succinct manner-- even if it might have appeared simple. We felt like we were his only clients, despite him having many other clients. He shared personal stories and demonstrated that this was not just a job for him, but a personal vocation. My wife and I plan on getting another property a year from now, and we will definitely contact Jim and Guaranteed Rate again. Jim and his team were very great. Kudos to Amelia and Renee as well!
Jim Moore and his staff went above and beyond with our transaction. They provided the best service I've ever had. They will follow up, keep on top of everything, remind you anything you may need to do and they will spend all the time you need with questions, concerns or anything else, plus they are fully online capable which means that there's no paper flying around with your personal information. This was the best experience with a mortgage company ever. Period.
My loan specialist, Jim Moore, was very helpful, very patient, and worked very hard to make this happen for us. He was over the top!
Jim Moore is very reliable and up front with his information. He does an outstanding job, will definitely recommend him to others.
Donald and Jandy S.
The loan process could not have been easier. They guided me through everything and went extremely smoothly. I will definitely use Guaranteed Rate again next time.
Jim Moore and his team are a seamless operation! Very responsive and always willing to help throughout the entire loan process. Would recommend this group to anyone in need of a home loan!
Jim Moore was very knowledgeable about all of the loan programs and worked hard to make sure our loan closed on time.
Jim and his team were very easy to work with. The whole process was very clear and easy to understand. The website/software was very user-friendly. I would definitely recommend Guaranteed Rate to others that are looking for a new mortgage or refinance!
Jim is extremely knowledgeable, detailed and diligent. He was helpful and responsive throughout the entire process. I will send anyone I know to him. Heather was also very helpful and professional.
Jim and the Guaranteed Rate team were awesome to deal with, very responsive, everything was straight forward and easy to understand. Jim went above and beyond the call of duty when my application for a loan did not work out with another lender. After dealing with another lender first and then Jim's team, Guaranteed Rate is leaps and bounds ahead of the others. I would recommend/encourage anyone I know to use Guaranteed Rate when looking for a mortgage. I will definitely be back should I need another mortgage in the future!
Jim Moore went out of his way, very often in fact, to make it easy for us to understand and move through the process. He was always friendly, thorough, and professional.
Warren T.- Cary,NC | MAY 2016
Jim listened to my circumstances and help finding the best mortgage solution. He was creative and offered several valuable options and scenarios. He earned [my] trust though his deep industry knowledge and experience that he shared openly. I will recommend him without reservations.
Ralf A. – Apex, NC | Apr. 2015
Easy to deal with. Answered all questions, and assisted through the whole process.
Timothy M. - North Andover, MA | May 2022
Quick, accurate, well-explained assistance with every aspect of the buying process. My agent went above and beyond to get us closed. He even "camped out" at the title company to get us to close on the seller's "deadline day".
Brandon D. - Columbus, IN | Jun 2022
Jim was very knowledgeable and provided all the insight we needed to make this a smooth and very successful process.
Salvador J. – Raleigh, NC | Apr. 2015
Exceptional customer service.
Bryan J. - Apex, NC | May 2022
The process was easy and the agents were very professional. That means a lot to me.
Darrius W. - Garner, NC | Jun 2022