What people are saying... What people are saying... Back to profile
Ease of service, quality and quick response time, great explanation of details
Kimberly D. | Mar 2020
Excellent customer service. Professionals are friendly and take the time to explain everything thoroughly. I never felt rushed in my decision making.
Elizabeth C. | Mar 2020
Good service, took time to explain steps etc.
Michelle O. | Mar 2020
Very efficient and accommodating.
Jeryl R. | Feb 2020
Very convenient, straightforward, informative, and friendly process.
Jonathan M. | Jan 2020
Made the process easy and pretty painless. Joe Burke and team was great to work with.
Zackery B. | Jan 2020
Great people, efficient service, great rates and deal structures.
Gregory D. | Jan 2020
Service and clear directions
Jerry I. | Oct 2019
Personal service on schedule and on estimate.
Stephen D. | Oct 2019
Joe's team did a great job making sure every step of the process was well explained. And everything was so fast!
Joseph L. | Oct 2019
Good rates, prompt and easy communication. Joe Burke was good to work with, as was the rest of his team.
Margaret C. | Oct 2019
Excellent client service throughout. Joe Burke and his team are outstanding.
Steven W. | Oct 2019
Very Responsive throughout process
Tyler H. | Oct 2019
Great service and communication
Christopher G. | Sep 2019
It was a pleasure working with Joe Burke and his competent team, pain free transaction.
Lawerence G. | June 2019
Joe, Matt, Nico & the rest of the Guaranteed Rate team were great to work with. Buying a home was intimidating, but these guys were able to provide us with peace of mind when it came to everything related to the mortgage process. Joe went above and beyond to make sure that all of our questions were answered. There were a lot of times that we'd send him questions at off-hours, not expecting to hear back for a full business day, but Joe was incredible at getting back to us in record time. I would absolutely recommend Joe and his team if you're considering a mortgage. They were patient, upfront and very thorough.
Kara O. | June 2019
Joe and his team were helpful from start to finish! My questions and requests were answered quickly and thoroughly. They made home buying, which can seem extremely daunting, a seamless process. Thanks for your help!
Sarah D. | April 2019
Joe Burke and his team made everything about the process of refinancing our loan (which I've never done before) easy and smooth. I've now worked with him both on our first loan and refinance, and find him very reliable and great to work with.
Kevin B. | April 2019
Amazing service! Joe Burke and his team were on top of everything. From returning phone calls to answering questions and emails. I would definitely use guaranteed rate again and will refer family and friends.
Priscilla M. | March 2019
Joe Burke and his team did everything they could to make our loan a reality. They were a pleasure to work with. Honest, straight forward and "our goal" oriented.
Marshall G. | January 2019
Joe and his team were phenomenal. They were there for me every step of the way, answered all of my questions, and laid out clear expectations of what was happening and what I needed to do — special shout-out to Nick Urban who took my emails and calls each time and was super helpful.
Nick I. | November 2018
Joe Burke and his entire team were great to work with. This was my first experience purchasing a home, and I had a lot of questions, which they patiently answered and made sure I understood everything. It was a very smooth transaction, which must be attributed to Joe and his team. It was a pleasure to work with them, and I will recommend them the future to friends and family.
Lisa S. | November 2018
Joe Burke and his team were great to work with for my recent purchase. As a first time homebuyer, I was admittedly a bit stressed about the process, but Joe was there to answer all of my questions. There were a few occasions where his teammates didn't respond to my questions, or I needed to follow-up with them, but as soon as Joe was pulled in, he got me what I needed. We also had to postpone the closing due to the seller with a last-minute change in the title company, and Joe and his team pulled everything together in 1.5 days to make it happen
Meghan O. | October 2018
Joe Burke responded to my initial inquiry very quickly on a Sunday, as we were looking to place an offer on a home that day. Joe and his team have been extremely helpful and communicative throughout the whole process. I'd definitely recommend them to a friend.
Kevin B. | September 2018
Joe and his team were there every step of the way with clear communication on what was needed on my end, next steps, watch-outs, etc. They were thoroughly prepared for the closing and made it a breeze with detailed and organized documentation. Both my realtor and attorney commented on how efficient Guaranteed Rate is!
Jennifer H. | July 2018
We moved here s little over a year ago and were very pleased and did not hesitate to use them again. Again we were very satisfied.
Jeryl R. | July 2018
Joe Burke and his team were phenomenal all throughout the process. Nico, DJ, Danielle, Harris, Mike Dye, and Joe Burke were super helpful and friendly. Thank you all.
Kevin M. | July 2018
Joe Burke is an all-star. Additionally, the team who supports him is outstanding. Great set up and overall experience.
Benjamin L. | June 2018
Great experience with GR. My loan officer was knowledgeable and the Loan process was smooth!
Zoya F. | June 2018
Joe Burke and his team were all rock stars, helping us navigate our first home purchase with transparency, clarity, and even humor. We would highly recommend them to any friends or family looking to purchase a home in Chicago.
Erin D. | June 2018
Joe was great at communicating with us and answering questions or talking us through the process. His team was also great. It was a very efficient process and easily accomplished online and through some phone conversations.
Joann P. | June 2018
Joe and Team are very responsive, patient, and helpful. They were great throughout the entire process.
Eric K. | June 2018
Our broker Joe Burke was exceptional. Amazing services for first time home buyers.
Brandon B. - June | 2018
Joe Burke, Harris Covington, and Nico Nepomuceno were all very friendly and professional. Thank you very much for everything it was a great experience.
Timothy M. - May | 2018
Joe and team were great. Very easy process overall. We're very appreciative
Vipul P. | May 2018
Everyone of my emails no matter the urgency was responded quickly and always the best advice. Can’t be more happy with our team!
Melissa B. | May 2018
Joe was simply fantastic!
Mark N. - CHICAGO, IL | JAN 2017
We couldn't have been happier with Joe and his team. They made a complex process as easy as it could be, and deserve all the credit for our smooth, timely closing.
Allison Q. - CHICAGO, IL | Dec. 2015
Joe Burke is an excellent asset for anyone financing a home. Whether it's a new purchase or a refinance, Joe guides his clients through every step of the process with the quiet confidence of a seasoned professional.
Ryan O. 12/21/2015
Loved Joe and his team!
Patricia G. – Michigan City, IN | SEP 2015
Joe Burke and his team were great!
Kimberkey S. – CHICAGO, IL | AUG 2015
Joe Burke was great to work with. Always answered the phone or got back to me right away.
Adam S.– Elk Grove Village, IL | July 2015
Joe Burke was a great communicator, very adept in providing expectations of what to provide when and why. Broke down relatively complex financial transaction in terms easy to understand.
Patrick S. – Chicago, IL | June 2015
Very knowledgeable and personable. Joe was very responsive providing quick feedback to any of my questions (weekday or weekend)
Matthew C. – Jackson, MI | May. 2015
Joe and his team went above and beyond, were extremely responsive and made me feel very confident throughout the entire process.
Lauren C. – Oak Park, IL | Apr. 2015
Joe was very proactive and knowledgeable. He got our loan pushed through quickly.
Shauna M. – Chicago, IL | Apr. 2015
Joe Burke and his team were fabulous. I will be referring friends and clients to use him as a lender.
George T. – Chicago, IL | Mar. 2015
This is the second time I've worked with Joe Burke, and he will be my first choice for all of my future lending needs. Joe Burke was very helpful walking me through the process and providing great guidance along the way. His team was also very helpful and responsive!
Anthony S. – Chicago, IL | Dec. 2014
The process was quick, efficient and very straightforward. Joe took the time to answer all of our questions and address all of our concerns. His explanations were great and helped us feel comfortable through the process. Docusigning of the application and Transfersafe for submission of information was very easy to use and saved a lot of time!
Nicolas B. - Chicago, IL | Dec. 2014
Joe and team do an excellent job and is very responsive and informative with the whole process. The process was quick and painless and Joe and team kept me up to date on the status of my loan and was always available to answer questions - much appreciated and a good experience overall.
Kristal K. -- 11/14/2014
Joe Burke and his team were phenomenal and communicated with us every step of the way!
Vyacheslav K. -- Chicago, IL 7/31/2014
Joe was very easy to work with! He made the process super easy!
James L. -- Island Lake, IL 7/25/2014
Joe Burke and his team are amazing! Their problem solving skills are top-notch! I will definitely use Joe Burke and his team again for all mortgage related needs!
Neill M. -- Chicago, IL 7/21/2014
Joe and his team were prompt in their responses to my questions! They made the application process as easy as possible!
Christine H. -- Chicago, IL 7/11/2014
Joe Burke was great! He was very thorough and took time to explain everything to me and answer all of my questions. I felt very comfortable throughout the process thanks to him!
Michael N. -- Elmhurst, IL 6/5/2014
Joe Burke was very helpful and easy to work with. I felt like he was looking out for our best interests. He provided us with a lot of useful financial information and helped us determine a budget we were comfortable with.Overall everything went smoothly.
Jonathan T. -- Chicago, IL 5/21/2014
Joe was unbelievable. He cut down a lot of the stress that comes along with buying a home. He was also extremely knowledgeable. The entire process was fantastic!
Eileen S. -- Chicago, IL 4/22/2014
"I love working with Joe and his staff because they are knowledgeable and always extremely helpful! The application packet was a little confusing and the list of materials needed was hard to tell if I received everything and provided everything asked for so it was wonderful to have Joe and the team to walk me through. Great service, great rates, and Joe does a great job of explaining the process to inexperienced buyers. I have and will continue to refer others to him."
Kristen F. -- Chicago, IL. -- 9/ 2013
"Joe was always personable and professional, and willing to answer our questions thoroughly and promptly. We were very impressed with the amount of information and numbers that Joe provided early in the process. This level of transparency made us feel more confident about Guaranteed Rate, and it made the rest of the process smoother because we knew what to expect and what the numbers should be. I was impressed with the level of customer service and professionalism that we received, and I would be happy to recommend them to anyone looking for a mortgage."
Allison W. -- Ann Arbor,MI-- 6/ 2013
“ Joe did a great job, the process was smooth with no hiccups along the way and I was given a great rate with low costs. Amazing job!”
Samir N. -- Elgin, IL -- 5/2013
“I worked with Joe Burke and his team and I was completely satisfied. From the beginning, Joe made me feel like I was his top priority, answered all of my questions and calmed my nerves about the whole process. He was an absolute pleasure to work with and I was highly impressed. He even called me the day of my closing to congratulate me and ask if I was going to celebrate! It made me feel like this wasn't just a job to him and that he actually cares. I now know why my agent highly recommended him. A+ and 5 stars all across the board. Thanks Joe!”
Jaime Z. – Chicago, IL – 7/2013
Hey, check out this amazing review from Jessica about Joe! “I couldn't have asked for a better experience as a first time home buyer. Joe Burke and his team were professional, responsive and realistic about the challenges that were presented during our process. I closed in a timely manner with no problems. Thanks for everything, Joe!”
Jessi L. – Chicago, IL – 6/2013
Hey check out the amazing review from Daniel about Joe! “Joe and his team were amazing to work with, answering all questions efficiently from start to closing. We even received a congratulatory call from Joe as we were driving to our new home. We cannot say enough great things about Guaranteed Rate. We only wished Guaranteed Rate was used for all our real estate needs in the past. Purchasing a home is a huge decision creating many questions. Joe was super knowledgeable on the market, financing options and even the park district where we moved! We have recommended Joe to everyone!"
Daniel O. -- Chicago, IL -- 02/2013
Hey check out how impressed Charles was with Joe Services! “Joe Burke and his team are excellent and I have already recommended his services to others! Joe always provides excellent follow ups along with extreme clarity!!! Coming from a repeated client Joe always delivers great services!!”
Kristen F. -- Chicago, IL -- 12/2012
Everything wentvery smoothly. I met with my lender well in advance of needing a loan to understand my options, so by the time I put an offer in on a condo, my lender had most of the information needed to help fill out my loan application. Within a couple days, the application was complete and I was well underway.
Therse S. - Chicago, IL 8/2011
Joe is a great guy and has always done a fantastic job for us.
Susan H. - Chicago, IL 12/2011
Hey checkout what Shannon said about Joe great services! “This was the best experience from start to finish! Joe Burke and his team (Chanel Sledge and Nelly Rivera) were excellent and so efficient which made the process so smooth. Joe answered questions via email and cell !Joe is extremely knowledgeable with all financing options and explained everything and gave us options. Because they were so efficient, we were able to close 2 weeks earlier which was great. Thank you so much Joe and your great team!” http://www.yelp.com/biz/guaranteed-rate-chicago-2#query:Guaranted%20Rate
Shannon O. -- Chicago, IL -- 12/2012
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