What people are saying... What people are saying... Back to profile
I really like the attention to detail and the level of communications I received.
Meredith N. - Phoenix, AZ | Mar 2022
Everything was great, communication, process, everything went very smoothly with no issues.
Taylor W. - Phoenix, AZ | Feb 2022
Great service from Joe Pang! He’s extremely helpful and responsive
Peter S. - Chandler, AZ | Feb 2022
Excellent service and timely. Very professional.
John V. - Mesa, AZ | Jan 2022
Joe Pang and his team are awesome!
Phil M. - Phoenix, AZ | Oct 2021
I hate going through the re-fi process. Having said that, Guaranteed Rate makes it as painless as possible.
David H. - Glendale, AZ | Jul 2021
Very friendly and extremely helpful
Jeremy Q. - Avondale, AZ | Jul 2021
Super helpful, always timely in responding, made the whole process less stressful.
Anthony F. - Phoenix, AZ | Jul 2021
Friendly service, very thorough, and made the process easy.
Ricardo Z. - Mesa, AZ | Jun 2021
Through our refinance we had nothing to complain about from all of their employees.
George B. | Mar 2021
Customer service was amazing from the loan officer and staff.
Armida S. | Mar 2021
Excellent communication and service.
DOUGLAS G. | Mar 2021
The team is great to work with and always available! Thanks Joe & Team!
Wendi S. | Aug 2020
Exceeded expectations and made everything very easy for me
William K. | Feb 2021
Because Joe Pang and Sabrina Young bent over backwards to help answer ANY questions I ever had. They went above and beyond my requests. Anytime I had a concern-they took care of me!!
Stephanie J. | Aug 2020
Process was very easy and effective
Pamela S. | Aug 2020
Very easy to work with Joe and Sabrina were amazing
PATRICK M. | Aug 2020
My team made the process really easy. They answered all my questions thoroughly and even anticipated questions that I may have had. They thoroughly educated me throughout the process so I always knew what was happening, as well as the why and when, and what to anticipate next.
Rebecca C. | Aug 2020
Always communicate where we were is the process. Answered all my questions.
Bryan R. | Oct 2020
They did an excellent job in a timely manner.
BRADLEY B. | Aug 2020
Joe and Sabrina did an excellent job. They explained in detail the process.
Salvador P. | Nov 2020
Excellent customer service.
Donald C. | Aug 2020
Joe Pang, and Sabrina Young were patient and prompt with answering any and all questions, and replies to emails and phone calls.
MICHAEL R. | Sep 2020
They were great to work with
Robert L. | Oct 2020
they were great to work with. Joe, Sabrina and the rest of the crew were very responsive and timely in everything they did
Alvin N. | Nov 2020
I have refinanced twice now and always treated with respect and felt like they were in my corner.
DAVID H. | Aug 2020
Everyone worked very hard to get through a tough situation
BRADLEY B. | Sep 2020
Joe and his team did an amazing job!
Benjamin O. | Oct 2020
Professionalism, timeliness, courtesy and expertise of Joe, Sabrina, and the rest of the team.
MARCEL P. | Nov 2020
We did our initial home loan and two refinances through them - nothing but the best customer service.
IAN H. | Aug 2020
Working with Guaranteed Rate was quick and easy. Joe Pang and his team were extremely helpful and kept me informed of the process every step of the way.
Jennifer L. | Sep 2020
Because Joe Pang helps us out and gives great feedback.
GEORGE T. | Oct 2020
Great service...superior product knowledge
WILLIAM T. | Dec 2020
Secured very competitive rate and process was fairly efficient.
MARK S. | Jan 2021
Amazing customer service and ease of process.
Cecil B. | Jul 2020
Very professional, easy to work with and they truly care about their customers.
Charles R. | Jul 2020
great customer service and expertise
VICTORIA S. | Jun 2020
Excellent customer service & someone was always available to answer my many questions! The loan process was easy & closing was seamless!
Shane L. | Jun 2020
Very friendly, informative, and superior customer service
Mirna M. | Jun 2020
Sabrina Young is Amazing!!!
KRISTY W. | Jun 2020
They did an excellent job.
KEITH S. | Jun 2020
They were very helpful in the whole process
Cody M. | Jun 2020
The team was friendly and efficient. They communicated clearly through every step of the process and were quick to answer any questions that I had.
CHELSEA W. | May 2020
Sabrina Young is my loan officer. This was the fourth loan she has closed for me.
LAURIE V. | May 2020
Very professional, knowledgeable and efficient
MARK H. | Apr 2020
Have used Sabrina Young twice & am very pleased with her efficiency and patience.
LOIS R. | Mar 2020
Prompt, easy to work with. Very professional.
DAVID R. | Mar 2020
Great experience in working with Guaranteed Rate.
Gerald B. | Mar 2020
Because if their excellent team work.
PAMELA S. | Dec 2019
The service was outstanding and they made it so easy! It’s intimidating buying your first home, but they made it a breeze!
Danielle K. | Dec 2019
Joe and Sabrina were incredibly helpful and knowledgeable throughout this process. I appreciate everything they have done for me. Thank you.
Hoang V. | Sept 2019
This is my second time dealing with Guaranteed Rates( Joe Pang). Very trustworthy and honest about my loan. I honestly trust and strongly recommend Joe Pang all the time.
Carlos S. | Aug 2019
Couldn't have been more pleased with Joe and Sabrina! They explained things so clearly and were always there for me.
Kathryn Z. | June 2019
Joe and his team did a wonderful job for me!
Gerald B. | April 2019
Joe Pang was EXCELLENT and highly recommend him to my family and friends.
Sean B. | February 2019
My wife and I worked with Joe and Sabrina on the financing component of the whole process, and it couldn't have been more smooth. Sabrina was friendly and helpful and engaging, and Joe demonstrated a keen knowledge of the industry, providing us with insightful information and arming us to make intelligent decisions. The entire team was patient and easy to work with, and we were never in the dark about where things stood as everything progressed. We'd choose Guaranteed Rate ten times out of ten. Many thanks!
Marcel P. | October 2018
Joe Pang was fantastic! Made the deal painless and quick. Very, very happy!
Kenneth B. - October | 2018
Julee and her team were very professional, responsive, efficient, effective, and courteous. Dealing with Guaranteed Rate was a very pleasant experience. I would do it all again.
Daniel N. - July | 2018
Joe and his team are rock stars!!! Thanks for all your hard work!!!
Phil M. - July | 2018
Outstanding customer service!!
Carlos C. | July 2018
The whole team I worked with did a fantastic job, were completely on top of everything, keeping in constant contact with me. Everyone was a pleasure to work with and made this process so easy for me!
Christina M. | June 2018
Sabrina was professional, knowledgeable, and thorough!
Jonethia S. | May 2018
Joe made my first time as a home-buyer as painless as possible. He was very knowledgeable, listened to all my concerns and made himself easily available to meet my needs. He would always respond to my questions and concerns quickly and explained the process every step of the way. All the way until and even after we closed escrow. You have an amazing team. I will wholeheartedly refer anyone to you. Thanks for everything Guaranteed Rate! I'm finally a home-owners thanks to you.
Lori J. | September 2017
Joe Pang and Sabrina Young were a godsend... as first time homebuyers, we were incredibly nervous every step of the way. Any time we had a question, we received not just an emailed answer, but a phone call explaining what we needed to know, including the next steps in the loan process. Even my realtor was impressed, she will definitely be using Guaranteed Rate for her future clients! Our loan process was simple, easy, and quick. Communication was clear and concise, and happened often! We were never unsure of where we stood, I am so thankful for Sabrina Young and her wonderful personality! She took care of us as if we were old friends. Thank you Joe and Sabrina, we are settled in our new home thanks to you!
Marianne K. | 04/21/2017
Absolutely amazing service from Joe and Sabrina. They made the process incredibly easy, always keeping me informed of the current status of the loan and going above and beyond to meet my closing date request. Sabrina was always quick to reply to my many questions, my phone would ring literally minutes after emailing her, and Joe went way out of his way to bring all the paperwork to me for singing. I would highly recommend them to anyone needing a mortgage broker, you definitely will not be disappointed. Thank you Joe and Sabrina, it was a true pleasure working with both of you. Sincerely,
Joe Pang and staff were outstanding at their job. Professional and great customer service throughout the mortgage loan process. We have own five houses and the home buying process from beginning to end with Guaranteed Rate was the best we ever experienced. Thank you for helping us buy our lovely home.
Susie & Kenneth M.
Can't say enough how great Joe Pang was from start to finish. Straight forward seamless process with no games
Carlos S. – Phoenix, AZ | SEP 2015
Joe Pang is great to work with, his staff does an excellent job.
Jack P. -- Litchfield Park, IL. 10/15/2014
I received the absolute best agent! Joe went the extra mile to make sure that I understood everything and was happy! I am very impressed with the type of care I received!
Lisa S. -- Glendale, AZ 6/29/2014
Joe Pang was great! He responded to my questions right away and kept us up to speed throughout the process. It's obvious, after working with Guaranteed Rate, that the customer is always top priority.
Quinn C. -- Goodyear, AZ 4/24/2014
Joe Pang was extremely thorough with all of the various details, and was friendly and engaging throughout the process. I was very much impressed with his professionalism.
Christopher D. -- Gilbert, AZ 4/7/2014
Hey, check out this amazing review from Anthony about Joe! “I just closed on my new home and the process was surprisingly painless! I have to credit that to the excellent service I received from Guaranteed Rate and Joe Pang. Joe and his team were very professional and great at what they do, all the while making me feel comfortable and taken care of throughout the process! In a time where service levels have plummeted elsewhere, I can't tell you how nice it was to be treated more as a human being than a number. Thanks again Joe!”
Anthony C. --- Phoenix, AZ --- 4/2013
Hey check out this incredible review from Henry about Joe! “Joe Pang was professional, efficient and caring throughout the loan process. He was always available and answered all the questions about my loan. Joe made my process extremely streamline!"
Henry D. -- Buckeye, AZ -- 01/2013
We are very pleased with the wonderful service we received from Guaranteed Rate. We want to thank Mr. Joe Pang of the Scottsdale office. He was wonderful to work with, very professional, timely and was a great deal of assistance to us. We appreciate him very very much.
James and Nancy Z. - Phoenix, AZ 10/2011
this is my 3rd time using Guaranteed Rate, and I have had nothing but seamless transactions every time
Meredith N. - Phoenix, AZ | May 2022