What people are saying... What people are saying... Back to profile
I needed to get in my house on a special date and they made it happen even though it took a lot of work in a short time.
Neta W. - Mineral Ridge, OH | Sep 2021
Excellent service and follow thru
William D. - Lapeer, MI | Sep 2021
Roger Maxwell and his team were very helpful
Christian R. - Goshen, IN | Jul 2021
They are very professional and they help you a lot.
Daniela M. - Warsaw, IN | Jul 2021
Lots of help along the way! This was a new experience for me and everyone was so helpful and answered all my questions.
Lisa G. - Lexington, KY | Jul 2021
Very smooth and knowledgeable experience especially being a first time home buyer
Brenon S. - Grove City, OH | Jun 2021
Everyone was really great and helpful
Elizabeth S. - Commercial Point, OH | May 2021
They were easy to work with, pleasant and responded to any questions I had right away.
Linda H. - Columbus, OH | Apr 2021
Jennifer was very friendly, very helpful and professional she really did a wonderful job.
Kelvin G. | Mar 2021
Because they work the hardest and they're the best
Shalmarie G. - Columbus, OH | Apr 2021
The flash close was very nice and saved us a lot of time but the best part of the process was our loan officer Gary Trimmer. We have worked with him in the past at his previous firms and will never do a loan without him. He is informative, personable, and always on top of everything going on with our loan process.
Jordan P. | Feb 2021
Easy to work with / Good rate on mortgage.
Matthew O. | Aug 2020
Great support. Super helpful. Fast process.
Lian L. | Feb 2021
Everything went smoothly and staff was knowledgeable and followed up with any questions we had.
Nancy N. | Aug 2020
Very sensitive to my needs. Very punctual with their response.
Leroy S. | Aug 2020
Because Greg Jackson and the entire team was awesome and everything was handled in such a professional manor! You guys are great
LaJanece H. | Dec 2020
Easy to work with. Great customer set
Debra S. | Aug 2020
Excellent service and quick response.
Jason B. | Dec 2020
Larry and his team answered all our questions and do a great job keeping us informed about where we are in the process.
Tonya H. | Aug 2020
Great service and communication
Abdul M. | Dec 2020
This is my second experience with Guaranteed Rate and both were exceptional.
Gregory T. | Jan 2021
Easy to work with did what they said they would do.
Thomas S. | Aug 2020
Dan Herron did a great job
Manus B. | Sep 2020
Everyone was very helpful and made the process easy and simple. All my questions were answered
Cheryl W. | Dec 2020
they went over and above to help this process go smooth
KENNETH B. | Jan 2021
As always they made the process as painless as possible. And I have recommended GR to friends and family many times.
JAY M. | Aug 2020
Relatively smooth process and good communication throughout
Jesse S. | Sep 2020
We had a great experience.
Edward P. | Nov 2020
Gregory Jackson gave me outstanding customer service as he always does. That's why I will always follow him wherever he goes.
Jill B. | Dec 2020
Very professional, felt comfortable working with John.
Frances M. | Jan 2021
John Garrett and his team were incredibly helpful and made the entire process easier than I ever imagined it could be! The level of service they delivered was top notch.
Andrew O. | Jun 2020
Very good communication during the process.
Rodica G. | May 2020
John mare our process smooth and was there for every question and concern
Cheryl W. | Apr 2020
Past service with Dione Oliver
Brian A. | May 2020
John Garrett, and the team works with, made the process of buying a home stress free and easy to understand. I would definitely recommend them.
Shannon S. | Mar 2020
promptness, good customer relations
Mary-Lloyd R. | Dec 2019
Friendly and efficient service
George K. | Nov 2019
Friendly and efficient service.
George K. | Nov 2019
John was great throughout.
Dustin S. | Oct 2019
My loan officer was available to me after hours and on the weekends. He was able to get an approval letter to my realtor right away. He explained everything every step of the way. The last time I bought a house was over 15 years ago. Everything is now electronic. I'm not real computer savvy, but he was very patient with me. Overall it was an nice experience.
Deva W. | Aug 2019
We had a great experience with guaranteed rate and Johns team made it so easy on us through the whole loan process. Each member we dealt with walked us through exactly what they needed from us and exactly how to get them the information. I was worried it would be a long stressful process but we closed on our house after just a few weeks. We would definitely love to work with guaranteed rate and Johns team in the future!
Scott G. | July 2019
As a first time home buyer I could not have asked for this experience to be any better than it has been. John Garrett, Adina Schultz, Tan Osothsongkroh, and Larae McCubbins were the main contacts I worked with but thank you to anyone else who may have helped in the background. This team was above and beyond patient, responsive, and extremely helpful every step of the way. For someone who had no idea what they were doing going into this, I felt very confident because of this team. In addition to the incredible service, after checking around 4-5 other lenders, they were also able to provide the best offer on the table. I truly feel 200% satisfied with with my experience and they exceed my expectations every step of the way.
Justin R | July 2019
Every detail that we needed to know was given at the blink of an eye,we thought the process was going to be very stressful but guaranteed Rate made it look simple and we are very happy with the way me and my husband were handled through out the whole process and we will be very willing to recommend them to our friends in the community and work mates.
Lydia K. | April 2019
My loan officer John Garret was incredibly helpful not only with obtaining my first mortgage but with all aspects of my home buying experience. He was friendly and quick to respond to any questions or concerns big or small. The members of his team, Melissa and Crystal, who we also worked with did an excellent job of explaining every step that we took us them. I appreciated their efforts and time in making personal phone calls to go over everything. Our experience with Guaranteed Rate was excellent due to their hard work and professionalism. I would definitely recommend this team!
Gregory T. | October 2018
They are great people to work with, and I really would recommend them. It’s been a great experience with Guaranteed Rate.
Ammar A. | December 2018
John Garrett was our loan consultant and he did an amazing job. He is upfront, honest, open and very thorough with details regarding the entire loan process. Our house close went very smoothly, his calculations of our proceeds was very close. His knowledge with home mortgage loans is top notch. When I had questions or concerns John was always there to answer and very positive about the entire experience. Selling and buying a home at the same time can be very stressful. John always sees the glass as half full and put me at ease several times. I would strongly recommend John to work with home buyers. You can be assured that John knows the business and delivers legendary customer service. I would recommend John to my friends with absolutely no reservations whatsoever. He genuinely cares about the customer experience and his authenticity is something that you don't see everyday. Honesty and integrity are core values that John delivers.
Margaret N. | July 2018
John Garrett and the team did a wonderful job! The process was very simple. The customer service was fabulous! Very friendly and responsive people. Thank you!
Mandy R. - July | 2018
GR are the best professionals and best people too.
Josiane D. | June 2018
John Garrett was the nicest person that I have ever worked with over the phone, me not knowing about stuff that is all done online. He answered every call that I made or called me back in a very timely manner He also worked on contacting my wife when I was at work(second shift). She was also very pleased with John! I would recommend him to anyone who would be a first time buyer.
Christopher R. | June 2018
Closing costs were a little high, but the experience I had was great.
Thomas J. | May 2018
Due to less than perfect credit, I had believed for years that homeownership was out of reach for me. But after working hard to improve my financial position, my realtor paired me up with John Garrett from Guaranteed Rate. John walked me through the home buying process from Pre-Qualification to Closing, always helping me to understand what my options, and best courses of action were. He helped me strategize on how to obtain the best interest rate possible for my mortgage, and was never too busy to answer any questions I had. From the time my offer was accepted on my new home, until the day I closed on the house, I was always worried that the horror stories that you hear about home buying would happen to me, but John was always there to reassure me every time that anxiety crept in. With all the assistance and sage advice John gave me, by the day of closing, although I had not met John in person, I felt like I had known him for years. When the time comes to sell this home and buy another, there is no other lender I would trust with such an important process. Thank You, John and Guaranteed Rate!
Joshua M. - May 2018