What people are saying... What people are saying... Back to profile
Great service, everyone i worked with was super polite and focused on their job. On time and patient! They were always on top of whatever i needed or they needed from me.
Jose G. - Chicago, IL | Sep 2021
My experience with Guaranteed Rate was great. I have already sent recommendations to my friends.
Joanna M. - Naperville, IL | Aug 2021
Our lender was exceptional, took the time to explain the process very thoroughly, always addressed our questions in a timely manner and was always professional!
Gabriela L. - Brookfield, IL | Jul 2021
They helped make my home purchase experience very pleasant & smooth.
Maria C. - Chicago, IL | Jul 2021
Refinance process when smoothly. John was honest with explaining expectations from all parties. He has a wonderful team that follows up promptly.
Martha Z. - Berwyn, IL | Jun 2021
Answer all my questions and very friendly
Yuritzi M. - Mount Prospect, IL | Apr 2021
Staff responded quickly and answered all my questions.
Christina M. - Chicago, IL | Apr 2021
Very professional staff, also quick and on time closing
Hugo R. - Orland Park, IL | Apr 2021
They did an amazing job. John and Martha were always helpful in answering any of my questions
Diana J. | Feb 2021
John and his team were great during the whole process which makes Guaranteed Rate a great company that I will definitely refer to friends and family
Miguel M. | Oct 2020
because i would recommend them
Shari M. | Feb 2021
John Kuri and Martha Vega were always available when i had any question. They are absolutely amazing at the work they do.
Gloria N. | Nov 2020
Very responsive and helpful.
Christian R. | Sep 2020
John and Martha were super helpfull and were always their .
Rosalinda R. | Oct 2020
Excellent service and communication.
Gabriel C. | Nov 2020
Great people easy to talk to
Alfinio C. | Jan 2021
They make everything so easy for you that you don't have to worry about anyting. Guaranteed Rate answered any thoughts about your mortgage they basically walk to your dream house. They really help you.
Juan O. | Aug 2020
They were very professional and give everything to help the clients
Carlos G. | Sep 2020
John and the team were great! Appreciate everything
Carmen S. | Oct 2020
Good customer service, helped with every step of the way
Angel A. | Nov 2020
They were helping me throughout the whole way
Araseli O. | Dec 2020
Because everything went easy
Ivan A. | Jan 2021
Great Customer Service! John and Martha always took the time to answer my questions and even though my loan was a Short Sale with a quick closing date the process was fast and easy.
Rigoberto G. | Jul 2020
I was a first time home buyer. And they made the process very easy and smooth.
Monica D. | Jul 2020
Great experience. John and team were responsive and transparent
Gareth H. | Jun 2020
John Kuri answered all my question quickly and accurately. Also downloading documents was very easy compare to the conventional way.
NICOLA A. | Jun 2020
They were very professional and timely with their work.
Wanda T. | May 2020
We received top notch attention. Guaranteed Rate made sure we were covered every step of the way.
Tommy R. | Apr 2020
Really nice and helpful staff
Jessica C. | Apr 2020
They were supportive and answered all my questions since day one.
Thania A. | Apr 2020
Excelente servicio al cliente.
Ciro R. | Apr 2020
Very friendly,and willing to help us .
Jessica C. | Apr 2020
I’am happy with the customer service from John Kuri he was always answering our calls and questions.
Leobardo R. | Apr 2020
John Kuri and his team were outstanding and in constant communication with us during this process.
Faisal A. | Mar 2020
John was very helpful and worked in a timely fashion.
Julian F. | Nov 2019
John was very helpful and worked in a timely fashion.
Julian F. | Nov 2019
They help with anything you need an explaing to you all about the long you need if you don't no the are there to help you
Pedro R. | Oct 2019
Met all my expectations.
Manuel G. | Oct 2019
Working with John Kuri and his team was a pleasure.
Everardo R. | Sep 2019
John and Martha are a great team! They kept us in touch the whole time.
Martin B. | July 2019
John Kuri and his team are amazing, they made the process so smooth for me by answering every question and explaining everything in detail. I will definitely tell all my family and friends about John Kuri and Guaranteed Rate.
Martha R. A. | April 2019
My loan officer, John Kuri, made everything simple and easy for me to understand. Whenever I had a question, he would answer it right away. The process went smoothly thanks to him.
Rut G. | December 2018
John Kuri and his team were very helpful throughout the whole process.
Jose S. | December 2018
John Kuri and Martha did a great job of explaining the entire process, we were first time home buyers, we had a lot of questions.
Brandon B. | September 2018
John Kuri my loan officer was the best he made sure the deal was gonna get done he did his best to respond. Thank you so much
Freddie E. | October 2018
John Kuri and Martha Vega were amazing!!! Very helpful and fast!!
Elva G. - August | 2018
All around great experience. Very easy to understand, especially for a first time home buyer.
Julian F. - June | 2018
I just wanted to note that both John Kuri and Martha Vega were great to work with. They generally answered all of my questions, phone calls and emails unless there was technical difficulties.
Sophia I. | June 2018
Working with Guaranteed Rate, more specifically with John Kuri, was a wonderful experience! The process of obtaining a mortgage can be overwhelming but it was made immensely easier with John and his team. From the first call, they were there to answer every question and to patiently explain everything along the way. As a first time home buyer, this experience set the bar for future expectations and I will certainly be referring John to anyone I know who is considering buying a home now or in the future!
Gabriela K. | May 2018