What people are saying... What people are saying... Read more
Ease of business and timely communication.
Lu Anne H. | Apr 2020
Quick responses, friendly, and helpful!
Neil K. | Mar 2020
John Tupas our rep was outstanding.
Victor F. | Mar 2020
John Tupas was amazing. This is the second time we’ve used him for a mortgage.
Anthony M. | Mar 2020
John Tupas was extremely helpful and extended his expertise and knowledge in all aspects of this transaction. He was always readily available to take my calls and answer my questions.
Faten E. | Mar 2020
Guaranteed Rate walked us through all the steps. Even with a trust, they made it easy.
Allen G. | Mar 2020
They were with me every step of the way!
Joseph F. | Mar 2020
We received good customer service
Israel R. | Mar 2020
Working with John Tupas was the main reason I gave the satisfaction rating of 10. John was extremely knowledgeable and helpful in our transaction, and made the entire process very easy. We have worked with other mortgage firms and decided to pass on them because because of how my wife and I felt working with John.
Marcin W. | Dec 2019
The process was about as painless as getting a mortgage gets, I imagine. John did a great job walking me through each step of the process, answering my questions, and offering advice.
Richard S. | Dec 2019
The customer service can't be beat! Plus, my loan officer was really friendly and good looking and definitely doesn't hog the bathroom.
Ian T. | Dec 2019
Great service. Quick and easy process.
Timothy P. | Oct 2019
Jon, Izabela and Patrick were absolutely fantastic. They we easy to get a hold of and always had answers to my questions. They made this process very easy.
Brian H. | Oct 2019
My loan officer John Tupas
Timothy M. | Oct 2019
Mostly cuz of John Tupas. He's been great for years and years!
Ian D. | Oct 2019
John Tupas was great to work with! Very informative and responsive. His team was great to work with as well.
Guillermo G. | August 2019
John Tupas and the team were very communicative and responded to my questions right away — this wasn't my first time obtaining a home loan, but my first obtaining one through an online source only, and I appreciated that my questions were answered quickly and clearly. The entire process was seamless, and we even closed a day early. Thanks so much to the whole team for helping us buy our new home.
Alex S. | August 2019
John Tupas was a great help. I would definitely refer him to others.
James H. | August 2019
John Tupas was very responsive and available. He kept me calm through a stressful time.
Joel K. | July 2019
John and his staff did a wonderful job and we could not be happier with how this whole process went. We felt like he went the extra mile to get everything done and we truly appreciated. We are so excited for our new home. Thanks again!
Brenton E. | July 2019
John Tupas and his team were very helpful and made the process easy.
Johanna J. | June 2019
John Tupas made the entire refinance process a breeze! His incredibly fast response time coupled with his ability to explain the process and answer questions we had made this one of the best customer service experiences we’ve ever had. His team is also wonderful! We will definitely use John and his Guaranteed Rate team for any future mortgage needs!
David G | June 2019
John Tupas was fantastic. He thoroughly explained Guaranteed Rate's mortgage process as we went through it, was patient as we encountered some hiccups along the way then and adapted quickly as the situation changed. I never had to worry about the financing side of the home-buying process, John had it handled from start to finish. Thank you for everything John!
David S. | May 2019
John Tupas went above and beyond in assisting me with my loan. He was detail orientated, informative and always checked in with me to make sure everything was on track. He also helped me understand the entire process and made everything seamless. I can't thank John enough for his assistance on my journey as a first time home buyer.
Natalia G. | April 2019
The team was on top of every detail, had a few hurdles to cross but they had our back 100% of the time. Always called when a problem had come up and helped us take care of it in a fun yet timely manner. The entire team was so nice and VERY processional. If we ever decide to buy another home this is our forever company!
Joshua T. | April 2019
John Tupas and his team did a fantastic job helping my future wife and me into our new home! They were kind, quick, and very professional. With their help, we've found a great home to start our lives together and we couldn't be happier. Is this going on his Facebook page? I hope it does. That way, Mom can share it to her friends. Hi Mom and Friends! Use Guaranteed Rate!
Ian T. | January 2019
John Tupas was amazing! He is extremely professional but also friendly. You can tell that he really cares about getting you the best deal. He worked with my credit and my budget to get me the best rate. I will surely return when I plan on buying my next property! Thank you, John and everyone else on this team!! You guys made my dream come true! You guys the best!!
Rhonda P. | January 2019
My original loan officer, Shawn Foss, made it extremely easy to work through the process. He was my point of contact until a couple days before the closing, and made everything very little effort for me. I'd highly recommend the process if GR has more people like Shawn.
Brandon A. | December 2018
Our loan officer John T. And his team were amazing!! They went up and beyond for out loan to be perfect and when there were bumps in the road they took care of it right away! Can’t wait to work with them again!
Chanel L. | September 2018
The process was easy and smooth! John and the team were absolutely amazing and were 100% on my side during the whole process. I didn't expect such a nice experience and was absolutely satisfied with the outcome. Will highly recommend John to all of my friends who are planning on buying a house!
Ian D.| August 2018
John Tupas was the cornerstone of our experience. When we connected on day one he took over an hour to talk to me and my wife about what it means to buy a home and what we can expect. Often times he would backtrack and elaborate on an area that I didn't understand and this continued for the duration of our experience. I fully appreciate what he has done for us and hope GR values his commitment to their company.
Jonathan Y. | August 2018
Jan Tupas was a true professional. Very knowledgeable and good communication.
Daniel O. | July 2018
I can't thank our officer, John Tupas, enough for making our loan happen and ensuring it closed on time. We have already and will continue to recommended Guaranteed Rate and John Tupas! Thanks again!!
Scott F. | July 2018
Thank you so much for all of your help. This is life changing for us and we appreciate it!
Miryam M. | June 2018
It was a great experience. I was informed along the way of each detail. My loan officer was available for questions, and answered each one I had. I never felt in the dark about the process.
Thomas H. | June 2018
Let me start off by saying John is an absolute asset to your company! The amount of care and attention John gives his customers is incomparable to any customer service i have ever received before! John seamlessly led me through the entire loan application process with ease. With this being my first home loan, I was uneasy and worried with the process, but as soon as I began working with John, I knew I was in good hands. John has a bright future ahead of him and It was a pleasure working with him. I will spread the good word of my experience with Guaranteed Rate!
Justin M. | June 2018
John was incredibly responsive to all my questions and willing to take my calls and walk me through everything until I was clear on the understanding. He also made me feel like he had my best interest at heart and was trying to get me the best deal possible.
Laurel D. - May | 2018
My wife and I had an excellent experience with obtaining our first mortgage through Guaranteed Rate. John provided exceptional customer service and we were thankful to have been able to work with him. He did a great job making sure we were clear on the steps of the process and how to make it go quickly as possible. He always took responsibility if something did not go as planned, even if it was not his fault. Simply put, we felt like we were in good hands. Tyler and Amanda were very help and always clear on what they needed from us. We are happy with our decision to go with Guaranteed Rate and I will happily refer my family and friends to John for them to receive the same excellent service when purchasing a home.
Kellen L. - April | 2017
John Tupas was a pleasure to work with throughout our loan process! He was extremely responsive and always made sure to keep us informed on our loan status. We truly appreciate him doing research and finding us the perfect loan for our somewhat complicated situation. We also really appreciated his honesty and transparency! We will definitely be recommending John to our friends and family as well as for our future mortgage needs! Thanks again for a great experience!
David & Tiffany G. - May | 2017