What people are saying... What people are saying... Back to profile
It was a faster process, Clear communication, easy to understand the whole process, on time closing, great rate.
Sadi M. - Landing, NJ | Apr 2022
Good communication, good response speed, best rates
Jesus S. - Norridge, IL | Mar 2022
Overall cost, smooth process for
Sean M. - Saint Paul, MN | Mar 2022
Excellent service by Joe Baker and the rest of the team.
Lance E. - Maplewood, NJ | Mar 2022
Excellent management and supporting team, efficient process, issues resolved quickly (almost as soon as loan applicant provides requested information)
Joy T. - Montclair, NJ | Mar 2022
Joe Baker and team were outstanding. They were responsive and I loved how everything was done online from initial outreach to final approval. Guaranteed Rate really made what was a stressful process as seamless and easy as possible.
Judy L. - San Francisco, CA | Feb 2022
Joe baker was phenomenal and communicated great throughout the process.
Robert M. - Blackwood , NJ | Feb 2022
My team was amazing. Joe Baker made me a true believer in Guaranteed Rate. Amazing! Not just him, the coordination between the entire team was great.
Christopher S. - West Palm Beach, FL | Feb 2022
Processor and loan rep were fabulous. Quick to respond and knowledgeable.
Chris B. - Somers Point, NJ | Feb 2022
Our loan officer was fantastic!
Katalin S. - Sherman Oaks, CA | Jan 2022
The availability of the entire team to answer questions and verify all documents needed to close in a very short time.
Brian P. - Parker, CO | Jan 2022
The high level of service provided by the entire team.
Brian P. - Parker, CO | Jan 2022
The process was fairly simple and the ease of doing it online, also because Joe Baker was responsive and answered all our many questions.
James D. - Jacksonville, FL | Jan 2022
Mr Joe Baker was amazing explaining the entire process and it was a ver smooth experience so much so we will refinance my fiancé primary house as well
Yudelka V. - Hamilton, NJ | Dec 2021
Great communication and quick closing.
Raymond B. - Parachute, CO | Dec 2021
The experience was great. Joe and his team were extremely helpful and patient.
Jameelah V. - East Orange, NJ | Nov 2021
Joe Baker and his team went above and beyond with my loan, which was very complicated and involved. Everyone on his team was kind, considerate, helpful, and answered me no matter what time it was or how dumb my question was.
Heather P. - Schwenksville, PA | Nov 2021
Great customer service, attention to details.
Michelle G. - Fort Myers, FL | Nov 2021
Ease of refinancing and politeness of all involved.
Amy B. - Albert Lea, MN | Nov 2021
We had a unique situation with buying our new home, and the team at Guarunteed Rate was very understanding and patient due to our circumstances.
Rebecca A. - Staten Island, NY | Oct 2021
It was an overall easy process from approval to closing.
Vanessa C. - Philadelphia, PA | Oct 2021
Joe was excellent helpful and he guided me through the entire process. He answered all my questions with clear accuracy answers.
Denley J. - Jersey City, NJ | Oct 2021
My lender Joe was phenomenal
Jason L. - Franklin, TN | Sep 2021
Good experience; no major issues.
Olivia B. - Berlin, NJ | Sep 2021
I got really good guidance from Joe along the process. I was always clear to me the status of the loan and what else needed to happen (and what I could do) to get it to the finish line.
Jose P. - Burlingame, CA | Sep 2021
How Baker and his team were phenomenal throughout the process.
Francis T. - Williamstown, NJ | Aug 2021
I have to say Joe Baker made the process go smoothly and promptly answered all my Questions and concerns!! Im a very satisfied customer and highly recommend their service!
Cristina M. - Sacramento, CA | Aug 2021
Joe Baker was as professional, attentive to the detail and outstanding with keep the process moving forward.
Matthew M. - Haddon Heights, NJ | Aug 2021
Joe Baker worked endlessly to help us through our entire loan process. He was amazing to work with!
Kara R. - Dover, PA | Aug 2021
They have expert staff that are client focused and will assist you with the complex process in finalizing a home loan.
James R. - San Rafael, CA | Aug 2021
Joe was very accommodating, as the escrow date for this loan changed not just once, but 3 times! He provided clear next steps and was always there to keep the transaction moving clearly. Additionally, day of closing, he provided a call while I was stressed about the funding of the loan that calmed my nerves and that really meant a lot. 10/10, would use Joe for all my future loans.
David G. - Anaheim, CA | Aug 2021
Joe Baker and his team were so helpful and informative to me during this process as this was my first time. They answered all my questions and always got back to me within 24 hours. They walked me through the entire process and guided me where I needed to go to obtain documents.
Ger L. - Brooklyn Park, MN | Jul 2021
Joe Baker by far is the number one reason for this rating! Teaneshia Barnes is reason number 2 and I am sure Dunia has to be reason #3. The teamwork that they all exhibited helped this be a seamless process.
Tanya B. - Sicklerville, NJ | Jun 2021
Joe Baker was wonderful to work with. The entire process was very easy from the online portal to the communications. I always felt like I knew what was going on and what I needed to do. I really appreciate that!
Jaime S. - Bolingbrook, IL | Jun 2021
Was very helpful throughout the process but there was a slight mixup near the end that was ultimately resolved. Also, it would take a few business days for someone to respond to one of my emails.
John T. - Iowa City, IA | Apr 2021
The ease at which the process was
John S. - Mullica Hill, NJ | Apr 2021
Loan process went very smoothly and quickly
Elizabeth R. - Berlin, NJ | Apr 2021
It was a pretty simple and straightforward process
Brendan F. - Rego Park, NY | Apr 2021
I think I got the best interest rate with you.
Kristie S. - Short Hills, NJ | Apr 2021
Joe was extremely Knowledgeable, professional and very helpful with the refinance process. I called different banks for the period of a year and not banks was able to help us the way Joe did. He explained the process and was very patient with us. I highly recommend Joe Banker for any refinance mortgage. Thank you so much!
Sandy T. - Newark, NJ | Apr 2021
good response and very organized
Jue L. | Mar 2021
Joe Baker and the rest of the team is so knowledgeable and gave me the best rates! I was still shopping around and another bank even told me that I should just go with Guaranteed because their rates is very competitive.
Tina H. - San Francisco, CA | Apr 2021
Joe Baker was incredibly helpful. He gave great advice and followed up with me.
Denise D. | Mar 2021
They got me a fabulous rate. A virtual closing made it easy.
Laura C. | Mar 2021
very efficient and easy process, everyone was friendly that I worked with
Jennifer S. | Mar 2021
Everything was smooth and went quickly.
David M. | Mar 2021
We got excellent service and a very smooth process.
Mona Y. | Mar 2021
Very easy and stress free process! Joe and his team were exceptional.
RAFAEL R. | Feb 2021
Timely approval. Great service
Kevin L. | Feb 2021
My team did a great job and got everything done efficiently.
Elizabeth B. | Feb 2021
Joe did great and it was easy.
Steven D. | Feb 2021
Joe Baker was very helpful.
Autumn A. | Feb 2021
Joe Baker was excellent with his customer service
Yolanda W. | Feb 2021
Helpful and timely, Questions answered quickly.
Kevin A. | Feb 2021
Good response time, good online platform to upload documents. Used an online tool to review closing documents helped a lot.
Jesus S. | Feb 2021
Excellent experience throughout the process. In particular, Joe Baker was great to work with.
Kenneth T. - Boulder, CO | Jul 2023
Good rates, professionalism, proactive and responsive processors
Troy C. | Feb 2021
Had a great experience and no issues during the entire process.
Justin S. - Alsip, IL | Jul 2023
Very helpful and prompt agents and staff. Very quick closing time and everything was handled professionally. Also got the best rate out of the lenders I talked to.
Amrit M. - Philadelphia, PA | Aug 2023
Team was very helpful through the process and I was offered what I consider to be a very good rate.
Jose R. | Nov 2020
Quick responses to emails. Clear instructions. Low rates.
Ashley H. | Dec 2020
Timely service and customer friendly
Christopher W. | Jan 2021
Excellent service was provided
Carol L. | Feb 2021
I worked with Joe baker who is very professional and easy to work with!
Yun W. - Tysons, VA | Mar 2023
Competitive rates, very responsive and flexible. High quality work
John H. - Round Rock, TX | Jun 2023
The process was easy from start to finish. I had one conversation with Joe, we exchanged information, and I had a pre-approval by the afternoon. My offer was accepted and the team went to work from there. James and the loan team worked closely with my attorney to make sure I had what I needed, which allowed us to close really quickly. This would not have happened without the help of the loan team. Joe was great from start to finish. I''m so grateful to have scored a team with such great experience.
Shakia T. - Glenwood, IL | Jul 2023
The team was extremely knowledgable, responsive, and helped guide us every step of the way. They took action to make sure we were always well informed and continued to check in by calling or emailing to make sure we were taken care of.
Morgan L. - Malden, MA | Aug 2023
the assistance that Joseph Baker provided me every step of the process is in the scale from 1 to 10; a 100!!!
ALFREDO P. | Oct 2020
Joe Baker was very helpful and attentive to all of our questions. He was always available to talk on phone or email when we needed him the most while making offers on houses and also closing our loan on time.
Kaitlyn M. | Nov 2020
The team was great to work with, kept us informed throughout the process
Patrice Z. | Dec 2020
everything was easy and quick
Jason T. | Jan 2021
Joe did a great job from day 1. He answered all my calls, emails and texts. I Called every morning for 35 days at 8am and he picked up every time. He was helpful and explained the process in a way that made sense. I cannot thank him enough for putting up with me bugging him everyday. I am glad he did, as it made me less tense about the process. Thanks again Joe B.
Anthony W. - Shasta Lake, CA | Mar 2023
Joe was prompt and very professional.
Samuel A. - Yardley, PA | Apr 2023
They were very helpful and processed my loan quickly.
Austin B. - Noblesville, IN | Jun 2023
They were incredibly easy to work with! They were quick to respond with an inquiry or request and explained things in a way that was easy to understand.
Danielle C. - Oakland, NJ | Jul 2023
Joe baker made this process seem so simple. He was always responsive and tentative to my needs and questions.
Kodey M. - Goshen, IN | Aug 2023
Everyone was very friendly, especially Joe Baker, he was so polite and very smart. He got me though this to the end. It was hard for me because I am old school, but the people there were passionate to my needs. Thank you Gloria Haughey
Gloria H. | Aug 2020
Our loan team was great and easy to work with.
Jessica R. | Oct 2020
Excellent customer service from start to finish. Very responsive, informative, patient and respectful.
Colleen M. | Dec 2020
It was such a smooth and easy experience.
Garvin W. - Glen Rock, NJ | Jun 2022
Convenient, simple, and great team to work with.
Murad S. - Brooklyn, NY | Jul 2022
The whole process was simple and the loan team was great.
Alec G. - Lumberton, NJ | Mar 2023
My loan officer and loan coordinator were amazing and efficient with every piece of the process this was my first home and they made it easy I also love the online portal,
Xavier P. - Debary, FL | Apr 2023
extremely communicative, helpful, knowledgeable, all around great experience!
Lydia M. - Memphis, TN | Jun 2023
The whole experience was clean and clear. The process was very professional.
Michael P. - Elmhurst, IL | Jul 2023
Effective communication and responses time
Leslie E. - Oak Lawn, IL | Aug 2023
Helpful. Responsive. Informational.Personable
Bryan W. | Aug 2020
All because of Joe Baker, our loan specialist. He made the experience as efficient as he could. Even with hiccups, he made the experience as smooth as it can be.
Kesean W. | Sep 2020
Our specialist, Joe Baker, was extremely knowledgable, patient and quick to respond. It is because of that experience alone, we'd recommend Guaranteed Rate!
Esther G. | Oct 2020
Great response time and super easy
Jon L. | Nov 2020
Everyone was very helpful and made the process as simple as it can be.
Benjamin H. | Jan 2021
Great communication, easy to deal with and made things happen for our quick closing.
Amanda H. - Ocoee, FL | May 2022
They helped out a veteran in need of a home. The process was not tiring
Venancio D. - Scotch Plains, NJ | Jun 2022
Excellent customer service and loan terms.
Darrus B. - Columbus, NJ | Jul 2022
All team members kept in contact through out the process and were very responsive to inquiries. Had no trouble despite change in Loan Officer overseeing the mortgage transacation.
Matthew H. - Florence, NJ | Aug 2022
Clear, concise, quick information and friendly, knowledgable people who where a pleasure to work with. We will definitely refer Joe Baker and his team.
Louis B. - Mine Hill, NJ | Sep 2022
Because working with Joe Baker was extremely efficient and successful
Andy F. - San Francisco, CA | Oct 2022
I like the way you treat your customers with utmost respect and professionalism
Mohammad A. - Evesham, NJ | Nov 2022
Friendly speedy and informative service.
Steven K. - Staten Island, NY | Dec 2022
Guaranteed Rate gave us the best rate of all the companies we reached out to. Additionally, GRate broke down costs and explained everything so clearly compared to some other companies. The online portal was convenient and made things easy. Also shout out to Joe Baker who was extremely knowledgeable and friendly and eager to help us, which was extra appreciated as first time homebuyers!
Erin D. - Chicago, IL | Mar 2023
I really enjoyed the online process combined with the personal touch of an easily accessible agent.
William D. - Bay Village, OH | Apr 2023
My mortgage specialist was available to me any any time, would check in often. To get a competitive rate with top notch service is great!
Matthew S. - Mundelein, IL | May 2023
Great service and communication
Vivek S. - Delanco, NJ | Jun 2023
Joe Baker and Maria were exceptional and ensured Guarenteed Rate would be the only lender I worked with going forward; outrageously efficient, kind, and professional.
Jacob M. - Statesville, NC | Jul 2023
Joe Baker and James Jaeger were great! They were always available to answer our questions and provided great advice.
Sandrine L. - Berwyn, PA | Aug 2023
Joe Baker eased my mind every step of the way
Alexia C. - Drexel Hill, PA | Sep 2023
I was never sure if I was going to purchase my house. But Joe Baker who works for Guaranteed makes my dream come true.
Haja T. - Clifton Heights, PA | Oct 2023
Easy to work with, simple procedures, stayed on top of all materials needed, no surprises.
Ian G. | Jul 2020
Friendly, patient, timely, expert guidance through the process.
Shannon B. - Fort Lauderdale, FL | Jun 2022
Excellent support, very knowledgeable, very approachable
Andrew H. - Chicago, IL | Aug 2022
Joe and his team were incredible. They were easy to work and quick to respond when we had any questions or concerns. Him and his team provided exceptional client service and I would recommend them to any friends or colleagues who plan to go through this process. They made it a pleasure and easy.
Lindsay C. - Alexandria, VA | Sep 2022
They went above and beyond to help me through the process.
Christian M. - Clewiston, FL | Oct 2022
Responsiveness of Mortgage Rep, Joe Baker. He was always on top of everything and answered all my questions.
Pamela E. - Salem, NJ | Nov 2022
Amazing job. Communication.
Joshua C. - Denver, CO | Dec 2022
Working with Joe Baker was a great experience from start to finish.
Ronald P. - Chicago, IL | Mar 2023
As first time borrowers, we had a lot of questions and Joe was very helpful in answering them in a timely manner.
Fangchen L. - Philadelphia, PA | Apr 2023
Joe Baker was very informative and guided me through the entire process. Couldn''t have done it without him
Michael R. - Old Bridge, NJ | May 2023
The representative we worked with, Joe Baker, was very responsive and helpful!
David B. - Allendale, NJ | Jun 2023
I worked with Joe Baker and his team and they took care of everything for me very efficiently. Thank you.
Stephan S. - Glenview, IL | Jul 2023
Joe Baker and his team are beyond expectations in performance my loan process and also being nice people who communicate well
Jeffrey D. - Pittsburgh, PA | Aug 2023
Amazing service and communication
Matthew A. - Miami, FL | Sep 2023
Joe, James, and Amber were extremely responsive and made sure this deal got done. We felt they were entirely on our side and were very pleased with everything on their side of the transaction. We won''t hesitate to recommend them in the future.
Nathan D. - Miami, FL | Oct 2023
Responsive, fast, friendly, helpful
Brianna B. - Riverview, FL | Nov 2023