What people are saying... What people are saying... Back to profile
Good rate and good employees
Amy Jianping Z. - Mamaroneck, NY | Apr 2022
Great professional services and customer relationships.
Ainsworth J. - Danbury, CT | Mar 2022
Joe Hickey is awesome. Such a smooth loan process.
Keri M. - Shelton, CT | Mar 2022
Ease of process, excellent and quick service
Michelle M. - Middletown, CT | Dec 2021
Joe Hickey did a great job during our home purchasing process. He was available to answer our questions and give detailed explanations. He made the daunting task of buying a house simple.
Peter B. - Carmel, NY | Nov 2021
Communication was stellar and clear. Joseph Hickey was readily available to answer any and all our questions at any time of the day!
Nosirudeen Q. - Stamford, CT | Oct 2021
We worked with Joseph Hickey. He was incredible at helping us understand each step of the home buying process. As first-time home buyers, Joe answered every single question we had and truly went above and beyond for us from start to finish.
Cara K. - Hyde Park, NY | Oct 2021
Because they bent over backwards to do everything possible to help make this home refinance happen for us and they made the process as smooth and seamless as possible.
Rachel H. - Avon, CT | Oct 2021
Working with Joseph Hickey was a pleasure. So reliable, Efficient, fast etc
Keri M. - Shelton, CT | Sep 2021
We had been dealing with issues with our previous loan contact who had delayed responses to our many questions as first time home owners. Joseph Hickey was incredibly informative, even giving us the answers to loan questions we had been waiting on for weeks. Being able to get into contact with our Guaranteed Rate individual, Joseph Hickey, either via email/phone/txt just eased the frantic path of buying a home.
Hans-Stefan D. - Kennebunk, ME | Aug 2021
The platform is easy to use and Joe Hickey was a great help through the whole process.
Sulthana S. - Mount Vernon, NY | Aug 2021
Fantastic service! Joe Hickey was the best part of our home purchase. The flash close meant we only spent 20 minutes at the closing table.
Jason M. - Carmel, NY | Aug 2021
Working with Joe was very easy. He was very responsive and the site to input our information was extremely user friendly.
Christina F. - Purchase, NY | Jul 2021
Fast, organized, friendly, efficient. Joseph Hickey really helped me close my deal.
Keri M. - Shelton, CT | Jul 2021
They were best in class when others told me that they could not help.
Daniel B. - Wolcott, CT | Jul 2021
Because Joe’s outstanding service.
Taylor R. - Newburgh, NY | Jun 2021
Joe Hickey was professional, punctual and made it easy. He would always let me know what was coming or had been sent. Appreciate it so much.
Marie D. - Burlington, CT | Jun 2021
Joseph was great to work with and did great by us.
Julie B. - New York, NY | Jun 2021
Because guaranteed rate online oriented process is very easy to use and Joseph hickey was a pleasure to work with
Joseph V. - Poughkeepsie, NY | May 2021
Excellent customer service and explanations throughout the process.
Jason R. - Ardsley, NY | May 2021
Because of the service I received from Joseph Hickey
Steven M. - Bristol, CT | May 2021
Easy, No Hassle, Very Responsive, Would recommend to anyone
Matthew S. - Putnam Valley, NY | Apr 2021
Quick response. Easy to work with. Everything is on line. Workers are friendly. They gave me the best rate in the area
Eriko K. - Bronx, NY | Apr 2021
Joe is outstanding! Super great to work with. Open and honest and very communicative.
Dallas B. - Norwalk, CT | Apr 2021
Joseph Hickey was fantastic to work with. Made this process a breeze.
Sean W. - Poughkeepsie, NY | Apr 2021
Joseph Hickey is great to work with
Gennaro Z. | Mar 2021
The process with Guaranteed Rate was so simple. I would highly recommend Guaranteed Rate.
Amanda M. | Feb 2021
Joe made the refinance the easiest it could have possibly have been.
Tyler T. | Nov 2020
Joe made the whole process simple and easy
Steven B. | Dec 2020
Joseph was helpful & responsive outside of typical business hours.
Elizabeth M. | Feb 2021
Painless and simple process, friendly and knowledgeable loan agents
Travis B. | Aug 2020
Process was fast and easy. Employees were great and professional
Robert V. | Nov 2020
I gave this a 10 rating because of how easy this process was thanks to my broker, Joe Hickey.
Meagan O. | Dec 2020
I actually already recommended Guaranteed Rate to a friend, and I did so because Joseph Hickey, and everyone else who helped with our closing, was an absolute pleasure to work with. Everything was made perfectly clear during every step of the process, and there were no surprises when it came time to finally close.
Liam C. | Aug 2020
I had a great experience with our agent Joseph !
Beverly M. | Nov 2020
Joseph Hickey did an exceptional job was there whenever I needed him for a question worked with me diligently to explain every detail of the loan I would strongly recommend him to anyone of my friends or family
Christopher L. | Dec 2020
Throughout the entire process of my home refinance, Guaranteed Rate representatives, particularly Joe Hickey provided clear and detailed information about the refi process. He was also patient when we changed our request from a 15 year to 20 year product and after he provided much time and effort with the previous model. Moreover, Joe Hickey consistently provided open communication and guidance from the beginning to the very end.
Felix E. | Aug 2020
Joe was flawless with his work. Everything went smooth and painless!
Vincent M. | Oct 2020
Because I could not ask for somebody to do a better job then Joe Hickey. He made it very easy and took care of all the details and stayed on top of everything.
Michael R. | Nov 2020
Very responsive and helpful. When I call, they always answer and help me with all kinds of questions and concerns.
Lei P. | Dec 2020
Hands down the best lender I’ve dealt with, Joe knew everything I asked and never once waived red at my unending amount of questions.
Gary B. | Aug 2020
Great knowledgeable service
Timothy S. | Oct 2020
The simple fact the Joe and his team truly care about you, the people buying the home. They explain everything in detail and always find answers for you.
Ryan B. | Nov 2020
Because of Joseph Hickey, he made the process easy
Carlos M. | Dec 2020
Ease of use. Very responsive to all questions, concerns or issues. Everything was smooth and quick.
Richard B. | Aug 2020
The customer service is exceptional!
John L. | Sep 2020
because Joe Hickey was awesome!
Danielle B. | Oct 2020
Process was super easy. Joe broke down my options very clearly so I always felt comfortable and understood where I was at and what I needed/should expect. The text alerts and DocuSign capabilities kept everything moving quickly. Overall, process was easy to manage and I received clear guidance from start to finish.
Lindsay U. | Nov 2020
Because your agent Joseph Hickey is the most professional, on top of things, reliable, honest, friendly I have ever dealt with in any kind of business
Marcos L. | Dec 2020
Cause they were easy to deal with and they gave me the money.
Daniel R. | Jan 2021
Joseph Hickey was excellent to deal with. He was easy to reach, answered all of my questions and was a constant professional.
Ryan S. | Jul 2020
The process was clearly explained and nothing was hidden or covered up. Joe was phenomenal. He outlined everything for us and was extremely thorough. He does his research and there are no surprises. Every step of the way we knew what was needed and what was coming next.
Dallas B. | Jul 2020
Great rate and great communication and speed
Zain H. | Jul 2020
Joe made refinancing so simple and the process was so quick. Before I reached out to him I tried refinancing with my original mortgage company dealt with them for weeks and got nowhere. Joe has everything done so fast
William R. | Jul 2020
Joe Hickey hands down went above and beyond to make this refinance an easy transition. Wish I would have used them for my original home loan
Thomas W. | Jun 2020
The entire process was handle in the most efficient and professional way. Everyone made it a very stressless process especially Joe Hickey, who was a pleasure to work with and extremely helpful.
Mary F. | May 2020
Very responsive and thorough.
Peter A. | May 2020
Joe Hickey and the rest of the staff were amazing!!!
Christopher E. | May 2020
Great response time, gave me options.
Morgan S. | Apr 2020
Awesome experience. Joe was fantastic
Kenneth Z. | Jan 2020
The rating was provided because of Joe Hickey. I have completed six transactions in 14 months and Joe has been great to work with.
Adriano E. | Jan 2020
The whole process was simple and easy. Joe was great with answering any questions that we had.
Amanda M. | Dec 2019
I was a first time home buyer and extremely stressed and everyone I worked with especially Joseph Hickey went above and beyond and were the friendliness agents I’ve ever dealt with.
Jessica C. | Dec 2019
Ease of loading approval documents and customer service.
Jason R. | Oct 2019
I was extremely pleased with my loan officer. Joe did an excellent job.. very happy customer
Steven M. | Oct 2019
Joe was excellent to work with. He was informative, always available, and worked to make sure everything ran smoothly. Great experience all around!
Cory F. | Sep 2019
This was my first home-purchasing experience and collaborating with Joseph Hickey was by far the best experience I’ve had working with someone. He was knowledgeable, was always available whenever I had inquiries and thoughtful in his responses. I really home that in the near future I get the opportunity to work with Joseph again.
Kenya R. | Oct 2019
During our loan process we worked with Joe Hickey. He was absolutely phenomenal! Unfortunately we had issues with our real estate agent and lawyers but Joe went above and beyond to work hard and stay on top of everyone involved. He was always available by phone or email and explained everything to us to a T. I would recommend Joe to any and everyone looking to buy a home! He was our one solid teammate in a slew of confusion and chaos. Thanks Joe!
Patrick C. | Sep 2019
I was extremely pleased with my loan officer. Joe did an excellent job.. Very happy customer.
Steven M. | Sept. 2019
Joe was excellent to work with. He was informative, always available, and worked to make sure everything ran smoothly. Great experience all around!
Cory F. | August 2019
During our loan process we worked with Joe Hickey. He was absolutely phenomenal! Unfortunately we had issues with our real estate agent and lawyers but Joe went above and beyond to work hard and stay on top of everyone involved. He was always available by phone or email and explained everything to us to a T. I would recommend Joe to any and everyone looking to buy a home! He was our one solid teammate in a slew of confusion and chaos. Thanks Joe!
Patrick C. | Aug 2019
Joseph Hickey was very attentive to me as a first time buyer. We had gotten pre-approval with 3 other brokers or lenders in this process, but were dissatisfied with the relationship with all of them. The day of closing my wife said, not for the first time in this three month process, " I love how responsive Joseph is." If I had a question, the response was amazingly fast. Even if the answer took more time and research, Joseph let me know that he was going to find out and get back to me promptly. He also made every effort to ensure our closing was as quick and easy as could be. All that work ahead of time paid off with a closing that was about an hour. Thanks, Joe!
Richard H. | Aug 2019
Very smooth process. Joseph was always helpful and explained all the steps of the process.
Gabriel B. | June 2019
It is a combination of Joe's professionalism, friendliness, availability, character, dependability with Guaranteed rate simple document transfers, analysis, signing and overall operation. it worked really well for me. At the end, the closing costs were less than estimated, which is always a nice surprise.
Marcos L. | May 2019
Joe Hickey made my unique situation work. He was very patient through the long process. He was by my side every step of the way.
Anthony M. | May 2019
The process was quick easy and smooth. Being in the industry I had high expectations for my loan process and it couldn't have been better . Joe was amazing always keeping us up to date on our loan status and he was always available. I would 100% recommends Joe and guaranteed rate!
Melissa L. | April 2019
The process was quick easy and smooth. Being in the industry I had high expectations for my loan process and it couldn't have been better . Joe was amazing always keeping us up to date on our loan status and he was always available. I would 100% recommends Joe and guaranteed rate!
Melissa L. | April 2019
Joe Hickey was amazing! This was my first time purchasing a home. I was warned about how stressful it would be. However, Joe made the experience not only easy, but extremely pleasant. No exaggeration, he was very patient and kind. He took time to explain things and answered all of our questions without even once making me feel like a pest or like my questions or concerns were ridiculous. Without hesitation, we would recommend working with Joe Hickey! We have already passed his information on to our daughter and a coworker. We will be back next time, super grateful!!
Tracy D. | March 2019
My loan officer Joe Hickey is the best in the business. Best customer service I’ve ever had.
Gary B. | March 2019
Joe was absolutely amazing! From beginning to end he went above and beyond. The customer service which I received was phenomenal. Joe made the whole process very easy and answered all my questions. Joe was always ready and willing to help. Joe was very professional and informative. Joe topped all my expectations and simplified the entire process for me. The availability and response time was the best. Joe was always available yo help out through the entire process. Joe closed the deal in record time being able to obtain my home for my birthday! Loved doing business with you. The whole process was great! Everyone involved was super friendly! Thanks again will recommend!!
John L. | March 2019
Couldn't have worked with a better loan offer than Joseph Hickey. He was phenomenal throughout the entire process from beginning to end. Thanks much Joseph! And, thank you Guaranteed Rate for facilitating our mortgage acquisition!
Joseph A. | January 2019
Buying a home can be very stressful, Guaranteed Rate has streamlined their lender process and is very good at providing each step and information about the next step and what documentation or action is required by the borrower. My loan Officer, in particular, Joe Hickey, was very knowledgeable and thorough with his explanations. Joe was impressively accurate with his estimations which was incredibly helpful when we approached our closing. He also went above and beyond his call as a loan officer and was reachable, responsive and prompt to reply to communication after standard business hours and able to clarify and answer any questions we had about the Lending process. My loan processor Tene Jones was polite, efficient and diligent in setting up our loan documents. Both Joe and Tene seemed to hold us as their first priority during the entire process and remained patient and helpful even when others (buyers attorney and sellers attorney) created unnecessary delays. Guaranteed Rate made buying a home a much easier process than I had expected and based on this experience they would be considered my first choice for a mortgage in the future.
Travis B. | February 2019
Joe Hickey is an award-winning mortgage banker.
Adriano E. | January 2019
Joe was phenomenal. I've already recommended him to a few friends who are looking to buy a new home. He's the absolute best!
Katelyn B. | January 2019
All high remarks for Joe Hickey and the Guaranteed Rate team. Joe is a top performer delivering timely and clear communication, personal touch to the process, reliability and consistent.
Adriano E., October 2018
This has been the easiest experience yet, but my first time using guaranteed rate. This is the 3rd property I’ve closed on and will use them on my next!
Ilias B. | September 2018
The entire team at Guaranteed Rate that helped us make purchasing our first home were incredible! They were always in contact with us throughout the process and easily available whenever we needed them! Couldn't have been happier!
Christopher H. | September 2018
Joe Hickey was an absolute pleasure to work with. He was super responsive every step of the way, and is the most helpful loan officer that I’ve ever worked with over several property purchases and lenders. Joe frequently went out of his way to make sure I got my questions answered and to ensure that I had as seamless an experience as possible getting a loan. I had a fantastic experience working with Joe, and would recommend him to any of my close friends or colleagues looking to buy a home.
Mark S. | August 2018
Joseph Hickey went above and beyond with the whole process of first time home buying. Joe would answer any questions immediately at all times of the day, even well beyond typical working hours. Joe's exceptional knowledge was very helpful and let me always know what next to expect. There wasn’t a time in the Mortgage process I felt I was not in good hands. Guaranteed Rate was quick and easy! I highly recommend Joe as a loan officer to everyone in need of a mortgage!
Danielle B. | August 2018
I have actually already recommended Guaranteed Rate to a friend and I have also recommended using Joseph Hickey. He was so easy to work with and really went out of his way for every part of the process. The process was so easy very little paperwork because the majority is easily done online. No signing cramps!
Joseph V. | June 2018
Joe Hickey went above and beyond to help me through purchasing my first home. He was extremely responsive and informative.
Annika Y. - Queens, NY | Jul 2023
Great service! All the team I worked with (Joseph, Denise and Tene) where very helpful, quick to respond and knowledgeable. They made the whole process very quick and easy. I was always informed and knew exactly what was happening. The whole process was a pleasure, due to the great team. Thank you!
Barry J. | June 2018
The whole team was terrific and responsive.
Joseph L. - Bronx, NY | Jul 2023
I have gone through this process many times with my investment portfolio. The most important qualities in working with a broker instead of a bank, is the effectiveness of the team and the reliability of the loan officer. The Guaranteed Rate team was attentive and cognizant of deadlines, which despite the challenges made me believe the team had my best interest at the forefront. The loan officer- Joe Hickey was terrific. Great communication and crystal clear in delivering information and process updates about the loan. Reliable and consistent at all times. I built a tremendous amount of trust in his abilities to troubleshoot items and taking the time to ensure I understand all options. I cannot wait to work with him again. Thank you.
Adriano E.
Joe Hickey went above and beyond for me and my family to secure a mortgage. He answered all my questions He was always there for me and made the process as simple as possible .
Giorgio N. - Bronx, NY | May 2022
Joe Hickey is the best person I have ever dealt with in any profession for any service I ever needed in my entire life. He not only made the mortgage process good, he made the whole buying a house process excellent. He helped us even when we were bidding on houses where other people in his position I have dealt with from other companies in the past wouldn't help until a house is picked out and a contract was signed. Joe helped from looking for them to bidding on them then after that was with us every step of the way until closing! He is top notch and the best at what he does!
Jessica R. - Hopewell Junction, NY | Jun 2022
simple process and very responsive and effective guidance
Amanda B. - Queens, NY | Jul 2022
Joe Hickey took time with me and answered all my questions. The process was seem less.. thank you
Kelly S. - Beacon, NY | Feb 2023
Joe Hickey is the best loan officer I ever worked with!
Allen A. - Norwalk, CT | Jun 2023
Very professional and responsive. Answered all questions we had throughout the process. Great to work with.
Kyle O. - Stamford, CT | Jul 2023
Team members at Guaranteed Rate were friendly and extremely knowledgeable. They made an otherwise very intimidating process of first-time home buying feel accomplishable. They understood what my goals were and helped me reach them. Eternally grateful to all for the support.
Alexa L. - Stamford, CT | Aug 2023
As first-time homebuyers with no experience applying for or getting approved for a mortgage, we were expecting a long, arduous process. GR made it as streamlined as possible and our loan officer communicated every step to us clearly and was always available to answer our many questions.
John N. - New Milford, CT | Sep 2023