What people are saying... What people are saying... Back to profile
Customer service, responsiveness and communication
Eileen M. - East Syracuse, NY | Apr 2022
Because they were extremely helpful!
Bradford E. - Murrells Inlet, SC | Apr 2022
Joseph Jones is the most knowledgeable broker we have ever met! He made this process easy
Jerry L. - Cudjoe Key, FL | Apr 2022
Very helpful and responsive throughout the whole process
Karen T. - New City, NY | Mar 2022
Joseph Jones and the Guaranteed Rate team made my remote loan application and settlement process a pleasant experience.
William B. - Matthews, NC | Feb 2022
Helpful service from employees!
Vickie R. - Titusville, FL | Jan 2022
Joseph and his team were very easy to work with, very responsive and completely professional. Exceptional service five star rating
Thomas C. - Livingston, TX | Dec 2021
You were timely, professional and friendly all at the same time.
Karl S. - Oakville, CT | Dec 2021
Everyone was helpful and things went well.
Dale D. - Summerville, SC | Nov 2021
Very easy to deal with. Quick response to any questions I had.
Bernard R. - Medford, NJ | Nov 2021
Very knowledgeable, everyone in the team bent over backwards to get the loan done even with a pushed up closing date. Joseph explained everything clearly.
Margie K. - Mount Dora, FL | Oct 2021
Everyone on the team was extremely helpful, quick, and friendly
Colleen G. - Surfside Beach, SC | Oct 2021
Best customer service ever and communication
Sandra P. - Charleston, SC | Oct 2021
Our entire process was so smooth, Joseph was wonderful, very attentive and willing to help us even after hours or while away from the office. This time period was not long at all from application to loan completed. Thank you so much for your expertise and dedication to our application!
Natalie H. - Greenville, PA | Sep 2021
Everything went perfectly.
John M. - Myrtle Beach, SC | Sep 2021
Process was smooth, fast and people I dealt with were professional
Barbora G. - Alexandria, VA | Sep 2021
Because of the diligence of the team of people I worked with.
William S. - North Myrtle Beach, SC | Aug 2021
Joseph Jones and team provided immediate responses to any and all questions and handled everything very smoothly.
Jonathan E. - Myrtle Beach, SC | Sep 2021
Great staff and answered all my questions.
James C. - Huntingdon Valley, PA | Aug 2021
The process was smooth and streamlined.
Jayme E. - Murrells Inlet, SC | Jul 2021
Joseph Jones is the greatest!
Andrew G. - Murrells Inlet, SC | Jul 2021
Excellent customer service. Timely response to emails and phone calls. Great follow up and follow thru skills.
Tony T. - North Myrtle Beach, SC | Jul 2021
very professional and great follow through
Anthony B. - Marvin, NC | Jun 2021
Joseph Jones. He was thorough and responsive and made sure the entire process went smoothly,
Amy F. - Myrtle Beach, SC | May 2021
Amazing service. Very informative and the level of communication was absolutely excellent.
Forest R. - Lenoir City, TN | May 2021
They were very easy to work with and very through
Deborah B. - Cromwell, CT | May 2021
Every thing went smooth and had no problems
Mann P. - Surfside Beach, SC | Apr 2021
Everything went as expected
Archibald R. - Murrells Inlet, SC | Apr 2021
Very good service throughout the entire process. Call backs were within 30 minutes or less after I left a message.
Lawrence S. - Myrtle Beach, SC | Apr 2021
The professional service that I received from the start of my original call, right through the closing was truly amazing.
William R. - Atlantic Beach, NC | Apr 2021
Overall it was a very smooth refinance process, Joseph, Kara and the entire team were easy to work with.
Toni S. | Mar 2021
Everyone that I worked with through the loan process at Guaranteed Rate were professional and very helpful.
Lori L. - Mastic Beach, NY | Apr 2021
Never had an issue. I’ve done two loans with Joseph Jones now with no issue.
Gandy H. | Mar 2021
Everything went as smooth as could be
Raymond R. | Mar 2021
Because they stayed on top of everything and Was very professional and got exactly what we needed for this loan.
James M. | Mar 2021
Communication on the load process and follow up was outstanding.
Randall W. | Mar 2021
This was an inter-state purchase of new construction. Joseph Jones and his team were wonderful and they made it very easy when it could have been a nightmare. Thank you to the entire team!
Ann D. - Spotswood, NJ | Jun 2022
This was a seamless process.
KAREN B. | Mar 2021
The entire team working with us was amazing, Joseph so responsive and strong communicator!
Marsha R. - Allentown, PA | Jun 2022
Fast approval very friendly and informative
David H. - Aynor, SC | Dec 2022
Joseph and his team were awesome to work with!
Robert H. - Murrells Inlet, SC | Nov 2023
Joseph Jones is so helpful and professional and makes you feel very comfortable working with him.
Maureen M. - Albemarle, NC | May 2022
Joseph and his whole team did a great job. Everyone were on time, professional, and did a great job
Kristin R. - Myrtle Beach, SC | Jun 2022
They were very professional and courteous and answered all of my questions.
Virginia S. - Darlington, SC | Aug 2022
Guaranteed Rate was so helpful and answered any questions I had immediately. They made the mortgage loan process easy and stressfree
Lynn C. - Holden, MA | Dec 2022
Communication was important and I felt they had a lot of people helping to keep everyone informed and moving forward.
Lisa G. - East Burke, VT | Jan 2023
Just a pleasure to work with at every turn. Our app wasnt without complication so we had a lot of turns and twists.
George M. - Taylors, SC | Oct 2023
Joseph and his team at Guarenteed rate are fabulous! Elizabeth and Michele were so helpful along the process.We were set to close on the 30th and we were happy with that. However they were able to get this wrapped up in 18 days and we got in before Thanksgiving.
Michele B. - Whiteville, NC | Nov 2023
I have applied for many mortgages in my life and this experience by far was the easiest application process that I have ever experienced. The loan officer that I worked with (Joseph Jones from Myrtle Beach) was very helpful. He thoroughly explained my mortgage choices and kept me up to date on the entire process. His staff was extremely courteous and helpful. The online application process was intuitive and well thought out. The online submission of documents was easy to use and guided me through each document that I needed to upload. Guaranteed Rate was a pleasure to work with.
Alan J. | Mar 2021
Very professional and courteous. Done quickly and efficiently.
David W. - Myrtle Beach, SC | May 2022
Great service very efficient
Randy T. - Longs, SC | Jun 2022
Very easy to deal with and everything went smoothly
William D. - Pawling, NY | Aug 2022
Joseph and his team were extremely helpful. Went above and beyond to keep us informed and assist in any way they could.
Alexis H. - Spartanburg, SC | Nov 2022
Joseph Jonesband his great Customer Support
Taft C. - Myrtle Beach, SC | Dec 2022
Was a very seamless process. Great communication.
Michael W. - Snoqualmie, WA | Jan 2023
The team went above and beyond. Elizabeth, Alexa, and Joseph were great to work with.
Ethan E. - Conway, SC | Feb 2023
Very easy to work with, They stayed on top of my loan and as a first time buyer they walked me through each step of the process.
Saundra C. - Pawleys Island, SC | Mar 2023
Excellent customer service. Quick responses to my questions.
Anthony R. - Henryville, PA | Apr 2023
From the very beginning I noticed that folks were getting back to me in a timely fashion and answering Emails and phone calls after hours! The process was timely and we closed a day early!
Margaret D. - Salem, NJ | May 2023
Easy to work with and responsive
Steven S. - Hoffman Estates, IL | Jun 2023
Joseph and Elizabeth were very easy to work with. They explained everything in a way we could understand.
Vanessa V. - Manville, RI | Jul 2023
Guaranteed Rate made the whole process so seamless and got everything done so fast.
Cassandra L. - Cumming, GA | Aug 2023
Joseph and his team were fantastic to work with and made the process as simple as it could be!
Jacklyn A. - Murrells Inlet, SC | Oct 2023
iWork with the Maui team and they were great also so I gave South Carolina a try
Melvin S. - Lahaina, HI | Nov 2023