What people are saying... What people are saying... Back to profile
They were great to work with, they were patient and very informative. They are an amazing group to go through.
Bradley K. | Apr 2020
I liked Josette and her staff, it was some of the mistakes that were made at the underwritting and trust end that got me annoyed
Jennifer K. | Apr 2020
Everything was done smoothly cannot think of any negatives
Robert S. | Mar 2020
Very helpful, responded quickly to any questions asked
Jakob B. | Mar 2020
They provided great customer service with weekly updates and quick responses to email text and phone calls
Kurt B. | Feb 2020
I was kept in the loop on a regular basis and the staff I worked with were easy to communicate with and they responded quickly to questions.
Gregory H. | Jan 2020
Fantastic local Representation.
Stephanie K. | Dec 2019
They were extremely helpful and accommodating and made the whole process virtually stress free.
Joseph T. | Oct 2019
Josette is trustworthy, efficient, and responsive.
Neil G. | Oct 2019
We are very satisfied with how Josette and Jennifer do business!
Adrial W. | Oct 2019
They were very helpful throughout our refinancing process.
Steven W. | Oct 2019
Helpful every step of the way, any question was answered and answered in a timely manner. Wonderful people to work with.
Garrette A. | August 2019
Guaranteed Rate and their team of professionals has made the process of buying our new home an easy and enjoyable one. Jennifer and Josette have been extremely accessible and accommodating with all of our questions and concerns. From day one till our closing date we have had no concerns and would recommend Guaranteed Rate to all of our friends and family.
Lucas S. - Burlington, WI | Jul 2019
They pretty much "held my hand" throughout the process. Any time I had questions, there was someone on hand to answer them. I jumped through the appropriate "hoops" to be pre-qualified and it showed in the result. Great team!
Joyce G. | Aug 2019
Josette made the process so simple! She was always available to answer questions and made sure I knew everything I needed to know as a first time buyer.
Nicholette P. | August 2019
My Loan Officer was Josette Kuehl. Josette and her entire team were wonderful to work with! The communication was excellent! I received weekly updates from Josette detailing exactly where we were in the loan process, including showing the dates of when required tasks were completed and detailing which tasks needed to be complete. I always felt like I knew what was happening with my loan and knew when to expect updates or further instructions. I asked several questions throughout the process and received immediate responses from the team (literally within minutes of sending an email). I greatly appreciate the extra time and effort that Josette's team put forth to help ensure my loan was processed as smoothly and quickly as possible. I would absolutely recommend Guaranteed Rate! Thank you to Josette and her team for providing stellar and professional service!
Sarah S. | July 2019
Josette Kuehl and Jennifer Czarnecki were amazing to work with. They answered every question I had promptly and in clear language that made the process easy to understand. Each of them are valuable assets to the guaranteed rate team.
Shelby B. | July 2019
Josette Kuehl and the people that worked with me at her office were an absolute delight. They made every step of the process, easy, transparent, and comfortable for someone that had never been through the home buying process before. They always answered all of my questions promptly and politely. I very much enjoyed the home buying process because of my experience with them. Thanks for everything!!!
Kyle H. | June 2019
A great professional team that made this adventure very easy and efficient in every way. Guaranteed Rate is a true model for other companies to follow to show them what exceptional service is all about. Thank you all.
Allen F. | April 2019
I am a business owner for three years in Walworth Wi. with our loan at Fox River Bank in Lake Geneva Wi. I was told by a bank in Walworth ,First National, that Josette would not be able to get the loan. As a Wisconsin business owner I felt like I was not valued. Josette and her team got the job done, and made me feel like a very important part of the community. I am thankful, and I will recommend Josette to everyone, she was GREAT! along with her team. Thank You! Steph Atwell
Stephanie A. | May 2019
Josette and her team made it so easy for us to buy our first home! We are so happy with how easy they made the process and helped guide us with something so unfamiliar to us. We will recommend them time and time again. Thank you again for helping us purchase our dream home!! -The Strathmanns
Brittney S. | May 2019
A great professional team that made this adventure very easy and efficient in every way. Guaranteed Rate is a true model for other companies to follow. To show them what exceptional service is all about. Thank you all.
Allen & Judy F. - Genoa City, WI | Apr 2019
The team I had was amazing. We worked closely with Josette, Jennifer, and Kaide. They all explained the process so we could understand and kept us updated with everything going on!
Emily H. | April 2019
Josette Kuehl had her team on the ball. She let us know who would be working with on her team and even told us what each person's specialties were. Great job!!!
Tom G. | March 2019
My wife and I didn't present as what you would call a typical case; their were certainly some challenges that Josette and her team had to overcome on our behalf. It wasn't easy for them I'm sure, but they kept at it until my wife and I were able to purchase our home. We worked hard, followed the steps Josette and her team laid out for us, and now we sit in OUR home, OURS! It's a great feeling, and one that wouldn't be possible without Josette and Guaranteed Rate. Thank you...it really did mean the world to us.
Nicholas B. | March 2019
Josette and her team were very responsive, prompt and answered every questions we threw at them! Such a wonderful team that make our first home buy a pleasurable experience!
Wayne M. | March 2019
Josette and her team have worked with me on 2 mortgages and 1 refinance over the past few years and I couldn’t be more satisfied with their professionalism and courtesy throughout each process. Moving is always stressful, but they go the extra mile consistently to ease the process all around and I would absolutely recommend them to anyone I know looking to secure financing for any mortgage or refinance in the future. Thanks again!
Jonathan S. | December 2018
I felt my loan officer was outstanding! She acted as my advisor, and advocate at times when our builder/seller got unreasonable and pushy. She kept both herself, and thus us composed, and she put us first, helping to keep us out of any difficulties that arose in final preparations to closing. I can't say enough about her; I feel we ended up with a confident, whom I trust, and will lead me to look for opportuntities to recommend her to anyone I know looking for financing in the future.
Jerry R. | December 2018
Josette and her staff were a pleasure to work with and get to know. The only thing I didn’t care for, and I know it has to be done, was the underwriting coming up with more information requests.
Peter F. | November 2018
Where do I start? My significant other and I found ourselves in an unfortunate situation that required us to have to move out of our rental house within 60 days. We originally started with another lender that was 100% online and a week in I felt slightly uncomfortable with that, so by word of mouth we were referred to Josette who works with Guaranteed Rate. She made the process smooth and efficient, and although purchasing a house is extremely stressful, she always reassured us that things would be done in a timely manner and also done correctly. Which they were from day one. We found a house and had keys in hand within 35 days. She made it a point to keep us up to date and informed every step of the way, which made purchasing our first home even smoother. We are so grateful for Josette and her team that helped us along the way. Every person included in our home purchase made it a point to introduce themselves to us whether it be via phone/email/in person. The entire process that began as the most stressful thing in our lives turned out to be the best. We are so grateful for the wonderful team AND teamwork at Guaranteed Rate and thank you all so very much!
Tyler B. | November 2018
These folks all worked so well as a team. They made the process very simple with no stress. My family and I are very happy!!
Denise K. | November 2018
The guaranteed rate team did a fantastic job in staying in touch throughout the whole loan process. The weekly updates throughout the process as to what was still needed made it an easy process to follow. They had a quick response time in returning phone calls and emails and answered all of our questions. They made this a very easy process and would highly recommend them! Thank you all for your hard work and attention to detail! It was a pleasure working with everyone!
Matthew A. | October 2018
A big thank you to my friend who referred me to Josette and her Guaranteed Rate team. They made the process make sense and were always so quick to respond to any and all questions I had along the way. Going forward I would not go anywhere but to Josette for my mortgage needs!
Jennifer C. - September | 2018
This was my first time buying a home and everyone made this such an easy process. If I had any questions there was always someone to answer my question fairly quick. I would highly recommend this company to anyone but especially to those buying their first home.
Kasey B. | July 2018
Working for a Realtor I know how the loan process can affect a transaction either negatively or positively. The team I worked with was amazing! It was a quick loan (under 30 days) and the close date was moved up. The communication between the team, myself, Realtors and closing companies was excellent. We knew where we were in the process and when something was needed from us. I have happily recommended Guaranteed Rate and Josette and her team to both Realtors and home buyers.
Joseph D. - June | 2018
Everyone we worked with were very nice and understanding with this being our first mortgage. Josette was always very quick to respond to emails and even spoke with my husband and I on multiple occasions late in the evening to answer questions and explain things to us. We never felt like we were a number or being forgotten.
Katelynn J. - June | 2018
Thank you so much! We appreciate everything each of you has done for us along the way! You hear so many horror stories about this process and I have to say that ours was flawless. Your staff is awesome!
Donald F. - Delavan, WI | May 2018
Love the digital signature feature & being able to download pictures of the required paperwork & forms. It made everything so easy.
Jeremy R. - Burlington, WI | Mar 2018
Josette and team: I wanted to thank you for your help during the refinance process. You were all very prompt and professional throughout and it made everything very easy from start to finish. I appreciate all of your efforts and just wanted to say thank you one more time
Jonathan S. -Genoa City, WI | MAR. 2018
Recently, my husband and I used Guaranteed Rate for our first home loan. When we first thought about starting the home buying process we were very nervous as we had heard stories about experiences from family and friends on how it was such a long and stressful process. Working with Guaranteed Rate was the total opposite. I contacted Josette to start the process who recommended some relators and our journey began. Guaranteed Rate made it so easy to understand everything along the way. We received an initial email introducing everyone on the team and their different roles in the process as well as all of the documents needed. Most documents were able to be signed electronically which made it very convenient for us. We would receive weekly updates up until closing on what the next steps were and knew exactly what needed to be completed and when it needed to be completed by. We would highly recommend Guaranteed Rate to anyone!! Let Guaranteed Rate make it nothing but an exciting experience with no headaches whatsoever.
Luis & Lissette S. - Genoa City, WI | Mar 2018
I am pleased and honored to provide a professional reference for Josette Kuehl. Though it has been a short time since we have been working on client transactions together, I am so impressed with her professionalism, punctuality, and accuracy of her personally and that of her team. On a most recent closing, she was given a very difficult challenging application as far as timing and it's complex situation. Josette and her team worked methodically and tirelessly to ensure the buyer met the required closing date. While working with Josette, I found her very approachable, energetic and efficient. In addition, Josette has always presented herself in a direct, considerate and honest manner. She is a great partner with my business and I would highly recommend her in any of the financial and consulting areas that you may need her services in for your business.
John M. - Realtor of Waukesha, WI | FEB. 2018
We loved everything about our team! They were very responsive and clear!
Benjamin B. - Sheboygan, WI | FEB. 2018
Josette and her team helped me with my last loan as well - they are an amazing team, and I will always plan to work with them again.
Lauren C. - Kenosha, WI | JAN 2018
Josette made our first time as home buyers very easy and I would recommend her to anyone.
John B. - Janesville, WI | JAN 2018
We wanted to refinance our home. I inquired with two companies and we decided to go with Guaranteed Rate. The rate was great and the fees were competitive. I can't believe how fast, efficient and professional the whole staff was. We never had to worry about a single thing and ALL of our questions were answered. Thank you for a painless process! We will definitely use/recommend this company again!
Brad & Julie B of Burlington, WI | JAN 2018
You've all done a superb job working as a team. We appreciate everyone's great follow up skills.
James & Alane H. - Burlington, WI | JAN 2018
We found Josette, Angie, and the rest of the team very trustworthy. We had a slightly complicated transaction, and the team was very helpful. They were efficient, and also took the time to explain the answers to all our questions. At the closing Josette asked one qualifying question which decreased our amount owed by several hundred dollars. It's that attentiveness that we very much appreciate
Richard & Kay B - Delavan, WI | DEC 2017
Working with Josette and her team was so easy, seamless, and quick. Fantastic and speedy customer service from all! We highly recommend working with Guaranteed Rate.
Matthew & Gina S. - Burlington, WI | DEC 2017
Everyone has been terrific to work with. I so appreciate the clear communication. I would highly recommend your company to my clients.
Kathy J, Realtor - Pleasant Prairie, WI | OCT 2017
Josette and her team kept everything moving and we had no problems with making the closing date. Very professional service and always available to answer questions. Would highly recommend Josette and her team for new customers and I would not hesitate working with her in the future.
Robert B. - Burlington, WI | NOV 2017
All employees were dedicated and hard working. We felt very comfortable sharing our personal information.
Nicole C. - Elkhorn, WI | OCT 2017
I worked with Josette the first time after my bank said they "couldn't touch" the rate she could get for my mortgage loan. She made the process so easy and took the time to explain any questions I had. When I was ready to purchase a new home, I didn't even bother to check out other mortgage lenders. I knew I wanted to work with Josette again. I really loved the online process offered by Guaranteed Rate but I was glad I still had the option to meet with Josette in person when I had questions.
Denise S.- Pleasant Prairie, WI | Jul 2017
Great experience everyone was very caring and professional.
Darla M. - Lake Geneva, WI | Sep 2017
Thank you for your very efficient loan services. The whole process couldn't have gone any smoother. I will definitely keep you in mind for future buyers!
Lori J., Realtor - Cambridge, WI | OCT 2017
Thank you all so much. I'm not sure if you'll ever truly understand how grateful we both are. Thank you for your time helping us achieve our dream. Bless you.
Mary R. - Clinton, WI | SEPT 2017
Very nice group of women that helped me along the way!! Thank you for all your help and always answering my questions right away and with polite feedback. Continue the great work!!
Megan B.- Genoa City, WI | Sep 2017
Josette, Annette & Angie were so friendly, helpful & nice. They made it an enjoyable experience.
Linda S.- Sturtevant, WI | Aug 2017
Josette was fantastic to work with! As a first time home buyer she made everything so easy and answered all of our many questions in a timely manner. I couldn't recommend her more to anyone, she is wonderful!
Emily & Bart L. - Lake Geneva, WI | MAY 2017
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