What people are saying... What people are saying... Back to profile
Very professional and amazing team members
Thanakom A. - Las Vegas, NV | Aug 2021
Easy Peasy all throughout the loan process. I never had to leave the comfort of my home to complete the loan process. And, you were recommended by The Nurses Service Organization.
Jonell J. - Randolph, MA | Aug 2021
Everyone communicated well and responded in a timely manner
Dhamana R. - Magnolia, NJ | Aug 2021
Josh Costales was very pleasant to work with.
Ming L. - Lynn, MA | Aug 2021
Professional service and timely communication
Hongwei W. - Vernon Hills, IL | Aug 2021
The team that we worked with made the process as simple as it could be and took very good care of us.
Michael V. - Dorr, MI | Aug 2021
Everyone was excellent from my first contact with Josh to Clarence and LaRose. Professionalism A+
Trudy L. - King Of Prussia, PA | Aug 2021
The lock extension fees are steep, but Josh was very willing to work with me on them. I expect if mortgage rates had risen dramatically, it would not have been easy to forgive them and I would have been stuck with much higher closing costs. I am very satisfied and would recommend Guaranteed Rate to anyone with the caveat to pay attention to the lock length and likelihood that closing would be extended.
Franklin T. - La Honda, CA | Jul 2021
It was a very quick process and great interest rate!! Then to top it off all who were involved in the process were exceptionally helpful!!
Margaret N. - North Prairie, WI | Jul 2021
The service was great and I locked in a low rate.
Terry D. - Naperville, IL | Jul 2021
GR was responsive, had a great rate, and was proactive.
Martin L. - Las Vegas, NV | Jul 2021
Convenient to complete most everything online
Jane J. - Worcester, MA | Jul 2021
Excellent rates, solid support, no complaints.
Brian B. - Redmond, WA | Jul 2021
I was able to lock in a good rate and complete the closing on time.
Terry D. - Naperville, IL | Jun 2021
Josh costales, and his team did a great job, he was always available and very responsible and responsive I would recommend him to anyone
Vigneswara R. - Natick, MA | Jun 2021
Very competitive rate, good team
Sukhbir D. - Apex, NC | Jun 2021
It was a fair dealing with guaranteed rate team.
Rafi Ahmed S. - Waukesha, WI | May 2021
Prompted responses and knowledgeable
Dina V. - Missouri City, TX | May 2021
Quality products, great communication, easy process
Kevin L. - Fishers, IN | May 2021
Issues with paperwork. Had to send a bunch of documents proving that I was in the military.
Andrew H. - Murfreesboro, TN | Apr 2021
Very good communication throughout. Responsiveness was exceptional. Low interest rates available along with LIfeMart incentives put them first in my selection.
David W. - Wausau, WI | Apr 2021
Easy to work with, responsive. Discounted fees as a benefit through work (Lifemart).
Keith C. - Thompson's Station, TN | Apr 2021
Very prompt and efficient.
Nalin K. | Mar 2021
Excellent rates and teacher benefits
Allison M. - Lakewood, CO | Apr 2021
The communication made everything feel like it was running smoothly and made us know we weren''t forgetting anything.
Nicholas M. | Mar 2021
They were easy to get ahold of, easy to talk to. Explained everything clearly,
Lisa H. | Mar 2021
Great rate, low closing costs, helpful service.
James L. | Mar 2021
Great team to work with ! Puts in efforts to get the best rate and explains the process upfront .
Bhavik P. | Mar 2021
Great communication and follow-thru by every individual at every step of the refinance process. Easy to use web services. Specifically, TransferSafe made it easy to to know what was needed and to provide that information. Great rates too.
Joshua H. | Mar 2021
Professional, prompt, nice people to work with
Barbara K. | Feb 2021
Ease of process and helpful employees.
Nathan G. | Feb 2021
I have worked with Guaranteed Rate twice now. Great customer service. Refinance went smoothly. Very helpful if you have my questions. All transactions went smoothly.
Quyen P. | Dec 2020
Competitive rate, great service & understand the customer requirements
Nehul S. | Feb 2021
Very quick and easy to complete online uploads etc.
Michelle W. | Dec 2020
They were very helpful and made us feel they cared about our business
Melissa L. | Nov 2020
All of the team members were professional, responded well to voice and emails and answered all question regardless of how stupid they might have been
Mark P. | Nov 2020
This was the simplest process I’ve ever had. There was wonderful communication throughout the entire process. I’m so impressed.
Rachael R. | Dec 2020
The customer communication at every hand-off and step of the way was stellar. Very clear and responsive.
Sharon B. | Sep 2020
I WORKED WITH A FANTASTIC TEAM
Kelly C. | Nov 2020
They were great! Efficient and communication was great. Also, I got an amazing rate and deal
PATRICIA T. | Dec 2020
They are very professional and closed my loan on time and with terms they told me initially.
Harpal S. | Sep 2020
Everybody was professional and efficient
Agnes V. | Nov 2020
It was the cheapest closing cost and best rate overall.
Scott F. | Dec 2020
Great rate and great service
Ashfaq S. | Sep 2020
Great communication and super easy to do the process with everything electronic.
Joshua J. | Nov 2020
Process was easy and we got a good rate. Reps were always accessible.
Ronald P. | Dec 2020
Third time we’ve used them. Good service and prompt work
Jeffrey Y. | Sep 2020
Very transparent process with very good interest rates offer
Apurva P. | Oct 2020
Best Rate & Low Closing Costs
Richard H. | Nov 2020
The process was very seamless. Everything was online.
Mohankumar P. | Dec 2020
Fantastic hassle free service and results.
Joseph S. | Jul 2020
I did not have to “haggle” with Guaranteed Rate to give me a fair deal as it was fair from the beginning.
Joy C. | Jul 2020
Josh Costales, Jessica Janos and Clarence Young were so helpful and guided me step by step thru the refinance process.
Mario M. | Jun 2020
Excellent service competitive rates then other lenders
Nehul S. | May 2020
I think it went very smoothly and the team I worked with were very responsive.
Sharon B. | May 2020
great price, and great service by Josh Costales and his team
Shay D. | Mar 2020
I gave guaranteed rate a 10 rating because I was very pleased with everyone who helped me on the closing of my investment property.
Ilani F. | Mar 2020
Service through out the process was friendly and accurate
Herbert J. | Mar 2020
As a first-time home-buyer, Guaranteed Rate helped me all throughout the process. Josh and Patrick were very involved with making sure things stayed on track and continued to work with me throughout my hectic schedule.
Steven O. | Feb 2020
Excellent customer service
Ashfaq S. | Feb 2020
Service and price was awesome!
Shay D. | Dec 2019
Very thorough, helpful in answering questions in a timely manner.
Christine L. | Dec 2019
Fantastic experience and great people to work with
Michael K. | Dec 2019
Overall the experience was nice and easy for us.
Michael V. | Dec 2019
Overall the experience was nice and easy for us.
Michael V. | Nov 2019
Very simple, and friendly service with great communication throughout.
Christopher M. | Nov 2019
Josh and team were fantastic. The process was seamless as well as the communication throughout. And the flash close was amazing...so easy!
Thomas S. | Oct 2019
Overall service and low cost. Nothing was a surprise.
Maellen P. | Nov 2019
the staff was really wonderful. especially Josh. the whole process was very easy from application to the closing in my home. i did recommend you guys to someone and they also closed recently (Kebba Kah)
Muhammad K. | Oct 2019
Thanks to all the people who’ve been working hard to get my house next to me thanks guaranteed rate
Daniel P. | July 2019
Great interest rate.The whole process was easy. The persons I worked with were attentive and responsive. The costs were low. I'm very pleased.
Santiago D. | April 2019
Guarantee Rate help me to close my house on time and thanks to Joshua for working Very hard with me
Cynthia S. | February 2019
This company is very professional on how they conduct business. So much of the process involved online access. Which I was glad to be able stay on top of. They are very good at calling you during the process letting you know how things are going. This was absolutely a positive experience. And painless. And I have never been treated more respected and nice. I would highly recommend. Our agent was paired up with us to meet our needs perfectly. So courteous and kind and patient. And had a very caring supportive nature that was a plus.
Steven T. | January 2019
I had a concurrent loan app with Quicken. Their process required less documents, no errors in the Estimated Closing Costs, and a loan very similar in terms. I was satisfied with my GR loan officer, who is the son of a close friend. He needs experience and seasoning, which he is getting. Well done overall.
Maellen P. | November 2018