What people are saying... What people are saying... Back to profile
Constant communication and updates. Made sure I understood all phases and expectations.
Jeweline M. - Maywood, IL | Aug 2021
Julee was very helpful, giving easy to understand options. Entire process was very smooth with excellent communication.
Aurelia H. - Portland, OR | Aug 2021
Excellent service. On line portal was also great.
Troy B. - Portland, OR | Aug 2021
I like working with Julee and her team and they have helped make the process easy
Joseph K. - Portland, OR | Aug 2021
Got everything done in a timely and efficient manor. The reciprocated with the same speed I tried to give them with tasks both ways. Julee, McKenzie and the whole team were amazing!
Christopher J. - Westerville, OH | Aug 2021
The team we worked with was extremely fast and accurate when it mattered most. From beginning to end of the lending process they were open, patient and encouraging.
Faye C. - Portland, OR | Aug 2021
Great, fast and friendly service
Anne H. - Beaverton, OR | Aug 2021
Everyone I worked with was so nice and helpful.
Jake S. - Bend, OR | Aug 2021
The team was fantastic and helped us understand each step of the process for our first time buying.
Orland L. - Portland, OR | Aug 2021
Clear communication, responsive, friendly, great process
Ingrid H. - Portland, OR | Aug 2021
Personal touch. I know everyone on the team by name and have spoken to most all of them.
James M. - Warren, OR | Aug 2021
Great at explaining everything, swift on replies. I felt safe working with y’all.
Stephanie B. - Portland, OR | Aug 2021
Julee, April and team made this process incredible easy for us and we’re great at helping walk us through areas we needed. They were incredibly friendly and helpful through the whole process.
Gianpatrick D. - Portland, OR | Aug 2021
Great communication and friendly support throughout the process.
Emily W. - Portland, OR | Aug 2021
Well informed and prompt service
Pamela S. - Lewis Center, OH | Jul 2021
Prompt, professional, excellent communication. Broke the land speed record for loan approval to meet hard deadline.
Kristin H. - Portland, OR | Jul 2021
I really like my mortgage broker and would recommend any company with which she works.
Noriko Y. - Portland, OR | Jul 2021
Extremely prompt and diligent work ethic. Absolutely a pleasure working with Julee Felsman. She is such a wonderful person! Her team is also wonderful..!!!
Lohith R. - Beaverton, OR | Jul 2021
I trusted Julee F. to provide best options
Ann L. - Portland, OR | Jul 2021
Great customer service from Julee and her team.
Crystal M. - Portland, OR | Jul 2021
Excellent service. streamlined process, overall made the process very quick and possible in my free time.
Steffen W. - Portland, OR | Jul 2021
Local. Friendly. Personable. Prompt.
Taryn D. - Portland, OR | Jul 2021
Attentiveness. Awareness. Professionalism. Compassion
Denise E. - Portland, OR | Jul 2021
Always there when had question, very efficient easy to talk to. Always called back right away . Exsplained every part of loan in details
Angel C. - Portland, OR | Jul 2021
The team was great, very friendly, professional and knowledgeable. Also, the rate and loan structure was very competitive.
Hayden A. - Mountlake Terrace, WA | Jul 2021
Julee, April and the team were great through the entire process.
Matthew F. - San Diego, CA | Jul 2021
The team was excellent at communicating what is needed and what is next. The process was not very intrusive or time consuming as was expected. Great interest rate.
George C. - Elgin, IL | Jul 2021
It is easy, competitive and I was impressed both times I used them
Aimee A. - Portland, OR | Jul 2021
The vast majority of the communications and work was done quite well.
Gary G. - Lake Oswego, OR | Jul 2021
Everyone on their team was friendly and quick to respond.
Wilbur T. - Portland, OR | Jun 2021
The whole transaction was smooth. I felt like I was being updated every step of the way.
Georgina M. - Oregon City, OR | Jun 2021
So easy and simple of a process
Randall P. - Riverside, CA | Jun 2021
Julee and the team were great to work with on both mortgages.
Harry R. - Raleigh, NC | Jun 2021
Cheryl-Ann C. - Portland, OR | Jun 2021
Friendly, clear communication.
Edward G. - Portland, OR | Jun 2021
Everyone was very patient and helpful!
Theresa S. - Portland, OR | Jun 2021
Friendliness, transparency, quick to communicate
Gail G. - Hillsboro, OR | Jun 2021
Julee and her team were amazing from start to finish. Friendly, knowledgeable, and always willing to answer any question making the process very easy.
Cinthya C. - Portland, OR | May 2021
The team was very communicative and efficient in processing my mortgage refinance.
Kristin T. - Portland, OR | May 2021
They were always available when we had questions (and we had a LOT of questions). They worked fast, and even were able to get us an amazing interest rate.
Tia K. - Portland, OR | May 2021
Good experience, April was very helpful
Caleb S. - Portland, OR | May 2021
Great communication, explained all their requirements well and very easy to work with.
Kevin B. - Beaverton, OR | May 2021
Julie, April, and the rest of the team gave me constant support through the whole process and were always available to answer my calls. If they weren't available they always called back promptly
Juancarlos P. - Gladstone, OR | May 2021
You were great to work with and very patient with all my questions!
Kevin C. - Portland, OR | May 2021
Friendly and easy to work with
Deborah G. - Medford, OR | May 2021
Julee and her team were awesome throughout the whole process. Very responsive and took the time to answer all of our questions.
Sweeney A. - Seattle, WA | May 2021
They were great to work with!
Tara O. - Portland, OR | May 2021
The process of working with Julee and her team was great. Being referred to them by Ilene was super helpful and all the people I worked with were friendly, personable, and hard working.
Michael F. - Salem, MA | May 2021
Super helpful and friendly staff, very smooth process, no stressors whatsoever.
Lindsey W. - Sandy, OR | May 2021
They did amazing work getting us through this rigamarole.
Connie C. - Corbett, OR | May 2021
Service, knowledge, response time, professional, transparent.
Kathy K. - Vancouver, WA | May 2021
Friendly, professional, and efficient service, great communication and follow-through.
Gabriel G. - Portland, OR | Apr 2021
Everyone worked quickly and efficiently to move forward with the process.
Luisa B. - Portland, OR | May 2021
Excellent response times to all my questions, clarity on what to expect throughout the process.
Deepa B. - Portland, OR | Apr 2021
Guaranteed Rate is the only company I've worked with and I don't even want to TRY another company because I'm so satisfied here.
Alexi D. - Oregon City, OR | Apr 2021
Excellent customer service, and the process for providing required information was very easy. The process was very smooth overall.
Peggy P. - Camas, WA | Apr 2021
Innovative, attentive, competitive rate, explained the process and followed through.
Timothy B. - Tualatin, OR | Apr 2021
Very helpful and easy process
Kristen F. - Arlington, MA | Apr 2021
Very proactive and communicative.
Joselyn D. - Portland, OR | Apr 2021
Everything went great. GR were knowledgeable and highly responsive.
James M. - Pleasant Hill, CA | Apr 2021
because I already recommended to a friend
Brigett M. - Portland, OR | Apr 2021
Julee and the entire team were amazing every step of the way!
Kristopher K. - Portland, OR | Apr 2021
Amazing service and support!
Casey G. - Portland, OR | Apr 2021
April was great! Did not make me feel stupid. Had attention to detail. Listened to my anxieties.
Jamalieh H. | Mar 2021
Very helpful, responded quickly to my questions
Alaina G. - Wilsonville, OR | Apr 2021
Nice people. Efficient. Timely
Carolyn B. | Mar 2021
Julee F and her team were GREAT!
Kate B. - Portland, OR | Apr 2021
Seamless process and kept us in the loop through the whole process.
Tina M. | Mar 2021
The best refinancing experience I've ever had.
Alexander K. - Portland, OR | Apr 2021
Ease of applying. I loved the constant updates as that helped me feel like I was aware of what was going on. I always knew which step we were in during the process. At the beginning when I first applied, Julee and the team guided me through the process and what I needed to work ok before actually applying. I have never had anyone give so much of their time to make sure a customer was successful in applying for a mortgage.
Andrea B. | Mar 2021
They’re on top of it every step of the way! We always felt taken care of, and each step was thoroughly explained in terms we could understand.
Matt L. | Mar 2021
Great follow up, very friendly, knowledgeable and very stress free process.
Erin W. | Mar 2021
Efficient, reliable, convenient service assisting us through the whole loan process.
Gary L. | Mar 2021
Everyone I worked with at Guaranteed rate was responsive and efficient. They did a really nice job of helping me feel totally prepared for their process. They were all kind and understanding, and they were able to close my loan 9 days earlier than originally planned!
Joy P. | Mar 2021
Excellent service from the lender
Matthew P. | Mar 2021
Very attentive. My mortgage representative, Michael Heneghan was very attentive and was very patient and understood my buying needs.
Cherrie H. | Mar 2021
Very responsive. Very helpful. Makes the process as easy as possible
Nancy C. | Mar 2021
Working with Guaranteed Rate was so easy and painless.
Megan B. | Mar 2021
They did what they promised and in a timely manner.
Judy W. | Mar 2021
We like and trust the people we have worked with at Guaranteed rate.
John M. | Feb 2021
Very responsive from the first inquiry. Kept me updated throughout and was available for last-minute questions/concerns
Cristina R. | Feb 2021
Very easy to work with and locked us in at the right time
Elena S. | Feb 2021
Very easy process compared to previous experience with home loans
Lena A. | Feb 2021
They were very helpful and enthusiastic about the process and I trust them.
Alexander W. | Feb 2021
The team was super helpful, kind and patient. I''m a first time home buyer and they helped explain the process.
Shawn S. | Feb 2021
The staff were very clear through the steps of the process and always helpful when we had questions.
Bryan F. | Feb 2021
My third loan with y''all --- great service by Julee Felsman and team!
Natalie P. | Feb 2021
Julee Felsman made herself very available to us. The entire team was responsive and professional.
Marie M. | Feb 2021
It was awesome! Julee and team were so helpful, knowledgeable, and responsive. I am confident Julee’s team empowered us to choose what was the best option and rate for our home refinance.
Brittany L. | Feb 2021
I’ve worked with Julee Feldman and her team for several transactions and they are the best! Always good at communication, making options clear and understandable and being courteous.
Amanda W. | Feb 2021
Great portal which was easy to navigate and load up. Text and email updates which were nice!
Jennifer J. | Feb 2021
Excellent communication. And, Julee really did her homework on our loan options.
Adam C. | Feb 2021
Everything went according to plan.
John B. | Feb 2021
Because I knew nothing about the process and was given great advice.
Dana B. | Feb 2021
They met all of our needs in a timely fashion with great customer service.
Jens S. | Jan 2021
Because everyone was very honest about timelines, explained things well. Julee was amazing at the beginning.
Elizabeth S. | Feb 2021
Efficient proceedings without wasting time.
James L. | Jan 2021
Because everyone on the team was prompt to answer all our questions
Maria Fernanda K. | Nov 2020
They were helpful and easy to contact throughout the mortgage process.
Tor R. | Jan 2021
They were thorough and professional and got through our refinance quickly!
Matthew R. | Nov 2020
Great team. Very thorough. Nice people.
Kelly N. | Jan 2021
Good work, smooth transactions.
Cameron W. | Nov 2020
The process is smooth and easy
Mary K. | Jan 2021
Julee was informative, quick, kind and straightforward in a business that specializes in not being straightforward.
Ernest J. | Nov 2020
Responsiveness, knowledge, ease of working with the team,
RACHEL J. | Jan 2021
As I first time home buyer, I had lots or questions. Guaranteed Rate not only answered them all clearly, they also provided me with a lot of helpful information and tools.
Linda B. | Nov 2020
Lionel B. | Jan 2021
Cause everyone was very friendly, helpful and there was a great response time.
Ilana Z. | Jan 2021
From providing initial pre-approval assurances to our seller's real estate agent, to sheepherding our loan through underwriting, Julee Felsman, our loan coordinator communicated quickly and efficiently and was a soothing presence in a stressful (home buying) situation.
Roman M. | Sep 2020
Everyone on the team was fantastic to work with, took the time to answer all my questions, and made me feel very comfortable and supported throughout the very stressful process of buying a home. Couldn't recommend enough!
Reena C. | Nov 2020
Julee Felsman and her team have always taken great care of my people.
Stephanie F. | Jan 2021
Great customer service. Was able to match a competing rate.
Irene A. | Aug 2020
Consistent, open communication from a great team of people.
Adam J. | Sep 2020
Great service! Attentive and friendly people. They helped me understand the process.
Tracey S. | Nov 2020
Julee and her team are amazing.
Karen G. | Dec 2020
Julee and her team were always on top of the process. They have clear systems in place that make the loan process clearer and easy to navigate.
Douglas A. | Jan 2021
Good explanation of options, good communication, responsive, fast service.
Paul W. | Aug 2020
Julee and her team’s professionalism and friendliness. Julee is very good at explaining different options, I always feel informed.
Benjamin C. | Sep 2020
Friendly, accurate service.
Jo M. | Nov 2020
They are friendly and efficient
Allison D. | Dec 2020
Super fast responses. April was kind and patient and trustworthy.
Jill G. | Jan 2021
Extremely responsive, helpful, available, and kind! No one on their team made you feel like you were asking dumb questions. They work cohesively. Everything was seamless. Just amazing!!
Tiphanie L. | Aug 2020
The entire process was smooth and painless!
Jessie W. | Sep 2020
You did an amazing job with our exotic case! We were new to the US mortgage system and you provided answers to all our questions in a timely manner, evening and weekend included!
Mathieu L. | Nov 2020
Quick and accurate service
Dave G. | Dec 2020
Everyone was very helpful. The information provided was clear and easy to follow. I appreciate the online check lists.
Mayra G. | Jan 2021
Most excellent customer service! Explained thing very well. They are timely and efficient at what they do. AND we don't feel like we are being ripped off.
Amanda L. | Aug 2020
Julee and April took such great care of me throughout the entire closing process. Super available and crazy hard workers!
Kimberly C. | Sep 2020
I have worked with Julee Felsman in the past and she continues to be exceptionally knowledgeable and helpful.
Gregory P. | Oct 2020
Used it before. Excellent work.
Justin C. | Nov 2020
Because of service, consideration, willingness to explain details, quick response to questions, friendliness throughout the process.
Charlotte H. | Dec 2020
Julee Felsman is top in her field. She and her team provided excellent service.
Sonia H. | Jan 2021
Very responsive. Took the time to walk us through our first home buying experience.
Ian B. | Aug 2020
Julee Felsman and team were fantastic to work with.
Amanda C. | Sep 2020
Attentive team. Worked fast. Very responsive.
Katherine S. | Oct 2020
Fast, efficient, courteous.
MICHAEL C. | Nov 2020
Julee & her team provided great service and were always available with answers to our questions.
Doyle S. | Dec 2020
Responsive and friendly employees
Yusuf S. | Jan 2021
The staff are always there answering questions I have. Very prompt. Julee explained everything to me in a way I could understand.
Gina M. | Aug 2020
Great experience, excellent help.
Andrew D. | Sep 2020
Loved the transparency when determining the closing costs and whether or not to buy points off of the loan's rate.
Andrew G. | Oct 2020
Julee and her team provided great and thorough service.
Robert R. | Nov 2020
Great service and very knowledgable. Appreciate their patience with people who are new to the process. They answered all my questions and were very professional.
Marya C. | Dec 2020
Very happy with Julee and the entire Portland team.
Tamara W. | Jan 2021
Good clear process throughout. Communication during the process was clear.
John H. | Aug 2020
Easy to use portal, very responsive and helpful team
Virginia G. | Sep 2020
Good communication with all team members.
Leanne W. | Oct 2020
Good service. Friendly and flexible
Harold S. | Nov 2020
Julee and her team were absolutely amazing. Delivered in every way possible as first time homeowners and answered every question we asked!
Olivia L. | Dec 2020
Julee made the process really easy!
Hannah B. | Jan 2021
Team was great to work with.
David P. | Sep 2020
Easy to work with, great communication
Sara J. | Oct 2020
Delivered exactly as promised
Tim P. | Nov 2020
The staff was so helpful and approachable. Even though it was clear that they were incredibly busy, they were quickly and kindly responsive whenever we had questions or concerns. Julee Felsman worked with us in our first mortgage transaction in 2011 and she was even more knowledgeable and just as helpful this time around.
Casey J. | Dec 2020
I couldn’t have asked for a simpler and more informative experience.
Cristina N. | Jan 2021
Everyone was very knowledgeable and easy to work with.
Sherry S. | Aug 2020
This was our first home purchase and we had a lot of questions as it surrounding COVID protections, and just the process in general. Julee Felsman's team was patient, kind, and answered everything!
Christina B. | Sep 2020
Julee is so knowledgeable and has been so helpful over the years. The whole team was extremely responsive and friendly.
Amber C. | Oct 2020
Very satisfied with their online process and timely communication
Edwin L. | Nov 2020
Great job during a weird time.
Matthew W. | Dec 2020
it was my best experience with a mortgage company
Michael S. | Jan 2021
The team know what they are doing, got me prepared step by step, and very friendly.
Sakda P. | Aug 2020
Always great to work with. Easy to ask questions and keep up with the documents needed.
Dale D. | Sep 2020
The whole team was a pleasure to work with and explained everything in terms that were easy to understand.
Anne M. | Oct 2020
Fast easy great communication.
Jennifer H. | Nov 2020
The professional advice as well as the ease of completing the loan.
Anna M. | Dec 2020
Everyone at GR was so helpful, responsive, and accommodating. I would email extra questions in between meetings and always got a prompt response. This was my first time buying and I had a lot of questions and they were clear and helpful on a confusing process.
Lynette U. | Jan 2021
Excellent customer service, technology, and communication throughout the process.
Theodore H. | Aug 2020
Great customer service - clear timeline, transparency of costs, answered all questions. Team members clearly outlined. 95% of my questions answered in informational emails prior to me coming up with them.
Laura V. | Sep 2020
Fast end efficient loan application and processing
Amy L. | Oct 2020
The entire team I worked with was very helpful, quick-to-respond, and worked with us to ensure we were able to move quickly when *the* house for us came up.
David Z. | Nov 2020
They were fantastic, fast, and got us a lower rate AND a lower closing cost than other lenders
Matthew H. | Dec 2020
Extremely responsive team that went above and beyond to find a loan solution that fit my unique needs.
Torrence L. | Jan 2021
Very knowledgeable team who helped me get approved quickly!
Cameron B. | Sep 2020
Everything went according to plan
Russell A. | Nov 2020
Friendly and responsive and gave the feeling of professional and trustworthy.
Pamela N. | Dec 2020
Julee and team explaining everything clearly, answered all questions quickly, and were very nice to work with. I believe that I got a really great rate on my refi.
Laurie A. | Jan 2021
Everyone was kind, prompt and professional in all areas.
Shawn K. | Aug 2020
High level of customer service and ease of the entire process
David L. | Sep 2020
Everyone was so amazing and helpful during the entire process!
Karin K. | Oct 2020
The whole process was smooth and great! April was available any time I had a question, and Julee did a good job explaining the process throughout the way
Noelle L. | Nov 2020
Everything was super smooth and easy
Ismael M. | Jan 2021
Great service, low rates, and staff who work hard to get the best outcome.
Benjamin A. | Aug 2020
You made it very easy to walk through the home buying process as a first time homeowner. Also, when we closed, the title company commented on how you make it easier for them too. Last, all people assisting us were extremely responsive.
Angela C. | Sep 2020
Everyone on the team was knowledgeable and attention. My questions were answered quickly and I always felt like I knew what was going on. I also felt like their platform was easy to use.
Katherine M. | Oct 2020
Fast, efficient and great to work with
Carolyn B. | Nov 2020
Everyone was easy to talk to, prompt in returning calls/emails. Their rates were competitive and funding was easy.
Katrina D. | Dec 2020
Ease of process and kind people
Sarah S. | Jan 2021
Great service, clear communication
Mary R. | Aug 2020
This is my second time working with the Workshop Team, and both times have been great.
Ashley K. | Sep 2020
It was the smoothest loan process I've ever been through. The team I worked with was incredibly responsive, helpful, efficient and smart.
Elissa G. | Oct 2020
They're simply the best! I had an experience of a lifetime with them. I couldn't of asked for anyone better. I must say, I was skeptical at first, due to the first time I tried buying a home through a whole different lender and hands down Guaranteed Rate is exactly what their name says and then some. Thank you Guaranteed Rate!!!
Nakesha J. | Nov 2020
Easy, which is the single most important facet of this process, in my opinion. They got us a good rate, communicated throughout, and always took time to help us work through everything.
Andrew Y. | Dec 2020
The team made everything incredibly easy for me :-)
Caroline B. | Jan 2021
Very professional, timely and educational experience. everyone I interacted weas very engaged and up to speed on what was happening.
Andre W. | Aug 2020
They were easy to work with, very responsive, quick to get everything processed, and friendly to talk to.
Laura J. | Sep 2020
Julee and Susan were fabulous to work with.
Steven K. | Oct 2020
Everyone who helped me with my loan was amazing!
Ashley B. | Nov 2020
Excellent support and communication.
Kellie B. | Dec 2020
Easy to work with and described the refi process in simple terms.
Robert L. | Jan 2021
Our team was efficient, clear and amazing.
Laura B. | Aug 2020
All communications were clear and efficient and a very illegible process was made easy to understand!
Holly A. | Sep 2020
Because Julee and her team always make everything so simple and painless! This is the 3rd mortgage I've done with them, and it's perfect every time.
Christopher C. | Nov 2020
Easy to work with. Good communication.
Sonja S. | Jan 2021
Great rate and good service.
Gina T. | Jul 2020
Stellar customer service, education, and professionalism along the way. every touch point was personable with clearly super capable people. I really trusted we were in good hands the whole way through. Also, we had some twists and turns and you all helped way more than just lenders... it was amazing.
Regina P. | Jul 2020
I have always gone with this team and every time proves to be even more streamlined and better
Laura R. | Jul 2020
Excellent/convenient communication about the process.
Julie W. | Jul 2020
The ease of use and the friendly and responsive staff are amazing.
Jared B. | Jul 2020
Flexibility. Speed. Knowledge.
Benjamin B. | Jul 2020
Exceptional, clear service on getting the loan.
Victor K. | Jul 2020
excellent speed and service.
Andrew K. | Jul 2020
Everything was fast and smooth. They were flexible and accomodating.
Stephen S. | Jul 2020
Julee Felsman did a great job helping us with the process.
Jake Q. | Jul 2020
Expedient service and processing and very patient but also emphasizing when completing paperwork quickly is important for the quickest refinance.
Chris N. | Jul 2020
Excellent service and communication from everyone.
Bret M. | Jul 2020
Great communication from all the team at Guaranteed Rate.
Damaris C. | Jul 2020
Smooth process, friendly people, easy to provide/upload required documents.
Peggy P. | Jul 2020
Julee, Megan Gina and team are so helpful and friendly - make the process easy and enjoyable!
Rachel L. | Jul 2020
Efficient, personal and thorough customer service and care.
David K. | Jul 2020
Ease of application and process
Marti M. | Jul 2020
Responsiveness, knowledge and great directions. Julee and her team were awesome.
Roger E. | Jul 2020
Really amazing team. Everyone knew their stuff and guided us the whole way.
Sia E. | Jul 2020
Excellent and fast service
Andrea S. | Jul 2020
Julee is great! Responsive and patient with questions
Kathleen M. | Jun 2020
Everyone at Guaranteed Rate was easy to reach and easy to communicate with.
Aimee N. | Jul 2020
Consistent great work. I’m a repeat customer
Daryl S. | Jun 2020
The went way above and beyond to help get my mortgage approved
Farhad G. | Jun 2020
Excellent responsive customer service at every step and creative thinking lenders who made our multiple, unique sources of income work for underwriters.
Naomi C. | Jun 2020
Made the process very easy, very helpful team
Lacey H. | Jun 2020
Everyone was easy to work with and very up front.
William T. | Jun 2020
The application and processing of our loan was very easy and communication from the Guararteed rate team was clear and concise.
Khyla O. | Jun 2020
Julee Felsman and April Potter's fantastic guidance and communication!
Suzanne S. | Jun 2020
We worked with them before. They were friendly and efficient.
Christina R. | Jun 2020
Friendly, explained things in a way we understood.
Jesse K. | Jun 2020
Solid experience, fast communication, friendly people
Beda C. | Jun 2020
Julee and her team helped guide us through the home buying and refinance processes and were willing to answer all our questions--no matter how basic.
Melissa G. | Jun 2020
Julee and her team were phenomenal
Michelle H. | Jun 2020
Because I enjoyed a great customer experience, myself.
Margaret H. | Jun 2020
very responsive, easy to work with, appreciated the online system
Dana C. | Jun 2020
9 for ease of use. Not a 10 if people are not comfortable with a totally online interaction.
Victoria W. | Jun 2020
They were very friendly and on point with the experience.
Edward M. | May 2020
Fast efficient, honest, personal service. That’s it in a nutshell. B.
Bennie B. | May 2020
I had an amazing experience.
Amber B. | May 2020
Everyone I worked with was very nice, knowledgeable and helpful
Charles F. | May 2020
Customer service is fantastic.
Jennifer N. | May 2020
You worked with us over the course of two years as we changed our mind about what we wanted to do (sell, buy, refinance, HELOC). You gave recommendations when it was a service you didn't provide, and always with a positive attitude. In the end, you helped us get what we wanted. Thank you.
Kate B. | May 2020
Excellent service. Prompt and attentive.
Jenny T. | May 2020
Julee Felsman and team are the best!
Kira M. | May 2020
Everything worked out smoothly from preapproval to close
Natalie W. | May 2020
Prompt, professional, friendly, most competitive rates.
Jennifer T. | Apr 2020
Got the deal done even though the sell of my home was not regular
Gary H. | May 2020
Easy to communicate with, efficient, knowledgeable staff
Mallory K. | Apr 2020
Julee was great in helping me feel confident and addressing some concerns. Gina was able to secure a great refinance.
Maura S. | May 2020
Easy to work with Jules team
Michael M. | Apr 2020
I have worked with Julee's team for years and they always do a great job.
Brett B. | May 2020
great service, good communication, easy process with everything as digital as it can be
Audrey A. | May 2020
Everyone was very nice, helpful, and easy to communicate with.
Brian K. | Apr 2020
Everything was easy and they kept me well informed throughout the entire process.
Misty N. | Apr 2020
Very responsive, knowledgeable, and helpful throughout the process.
James N. | Apr 2020
Julee Felsman's team was organized, dedicated, extremely fast and responsive. They provided the highest level of customer satisfaction.
Christopher S. | Apr 2020
The process was fairly streamlined and mostly conducted on-line.
Jason H. | Apr 2020
Julee is very kind and responsive. Her whole team were on top of things.
Stacey A. | Apr 2020
Quick communication, transparency, helpful service.
Michael S. | Apr 2020
For the most part, my experience was great.
Edward S. | Apr 2020
My impression throughout the process was that Julee Felsman and her team are extremely hardworking and knowledgeable professionals who were very responsive to all of our questions and concerns.
Benjamin L. | Mar 2020
Team work. Superior customer service. Excellent Communication.
Barbury S. | Mar 2020
We have used them before and recommended them to others in the past.
Austin H. | Mar 2020
convenient & friendly, great information for first time buyers.
Jordan C. | Mar 2020
Because of how available they were. Via phone/text and video capability. Being a working parent it is really hard to request time off to do these important meetings. They were really flexible in finding different ways of communication.
Gabriela B. | Mar 2020
Julee and team were very responsive and happy to help.
Benjamin K. | Mar 2020
Because they are the best communicators and everything went just like they outlined.
Karen B. | Mar 2020
The team is responsive and competent.
James D. | Mar 2020
Julee and her team are smart, efficient, congenial and just plain nice.
Douglas M. | Mar 2020
The folks at Guaranteed Rate were very attentive and helpful. Very good at explaining everything throughout the loan process. Excellent service!
Sarah G. | Mar 2020
Very easy to work with and very informative
Jennifer F. | Mar 2020
I was well informed, and everyone was nice to me.
Jason B. | Mar 2020
I had a great experience with Guaranteed Rate. They were super helpful and efficient through out the process.
Tammi N. | Mar 2020
Nice people to work with, very helpful and available, easy to track what documents need to be submitted.
Margaret T. | Feb 2020
They explained my options well
Roy B. | Feb 2020
Because Julee Felsman and April Porter are the BEST ever and we could not be more thankful!
Kate B. | Feb 2020
Great service, answered all questions, and were very helpful.
Christopher H. | Feb 2020
Accessible, competent, friendly.
Leslie K. | Feb 2020
Guaranteed Rate staff were very professional.
Jon D. | Feb 2020
The professional and responsive assistance I received.
Jana S. | Feb 2020
I have already recommended you!
Nichole N. | Jan 2020
Every person on the team was easy to work with and responsive. They made this process easy and effortless and the ongoing communication clearly laid out all the steps while being there to guide and support. I couldn't ask for a better group of people to work with.
Patricia C. | Jan 2020
The GR team and Julee Felsman in particular were so incredibly helpful and available and *patient* throughout a long, drawn-out process. Julee was a real pleasure to work with, patiently explained so many things, worked with me on many different scenarios, and brought humor to the process.
Renee M. | Jan 2020
Julee and her team are the best!
Janice G. | Jan 2020
Most of the transactions were by phone and emails, that made things easier and quicker. All of the stuff knows what’s their roll and communicated well.
Eri S. | Jan 2020
Our experience with acquiring a loan, shopping for, and buying a house was very smooth, low stress, and easy to understand, thanks, in part to how friendly and competent the folks were at Guaranteed Rate.
Nathan P. | Jan 2020
excellent service all around
Shawn M. | Jan 2020
Julee Felsman was very happy!
Barbara F. | Dec 2019
Great customer service and low rates
Benjamin A. | Nov 2019
Every need and desire was addresses promptly and with a smile- all but the last round of emails regarding how to pay online. Once I went from working with the local office to working with "a service representative" it became impersonal and cold.
Melyssa H. | Dec 2019
Julee and her team were prompt, professional, and so efficient and helpful at all times during this process. Unlike an experience with a previous lender, I felt totally at ease at every step of the way and knew I was in good hands!
Caroline B. | Dec 2019
They gave me comfort throughout the application, funding and closing process and everything has worked out great so far. We still have to go through the transfer process but I have good feelings about it.
Brian S. | Dec 2019
Because our loan counselor, April Potter, is/was responsive, proactive and always ready to explain any part of the process we did not understand. That rating is a direct reflection of our appreciation.
Aaron H. | Dec 2019
I was totally satisfied with the level of attention and service.
Sarah S. | Dec 2019
Excellent professionalism and friendly / responsive staff.
Kevin B. | Dec 2019
smooth transactions and helpful staff
Yusuf S. | Nov 2019
I found it easy and efficient to work with Guaranteed Rate. All members of the Guaranteed Rate team were prompt, efficient, and accessible to me during the entire broker process.
Michael M. | Dec 2019
Professional, warmth, simplicity and ease.
Lucinda A. | Dec 2019
Great communication and easy process!
Paul L. | Dec 2019
Excellent service, fast response times, patience, and deep knowledge of the process.
Hanson S. | Dec 2019
Overall the process was very smooth
Jennifer B. | Dec 2019
Helpful, knowledgable, timely and professional.
Michael F. | Nov 2019
Great communication and easy process!
Paul L. | Dec 2019
smooth transactions and helpful staff.
Yusuf S. | Nov 2019
Well even though had different people working on my loan, when I would email questions, got answers right away, even on weekends and after hours.
Noe S. | Nov 2019
Helpful, knowledgable, timely and professional.
Michael F. | Nov 2019
Great customer service and low rates
Benjamin A. | Nov 2019
The entire team was extremely knowledgeable. professional, efficient, responsive and took the time to make sure that the entire process went smoothly as possible.
Richard P. | Nov 2019
Great communication; knowledgeable and friendly staff
Damaris C. | Nov 2019
Fantastic experience, they talked me through all my questions and were very responsive.
Eric G. | Nov 2019
The team is amazing. They did my home loan and my refi. Great work.
Michael T. | Oct 2019
They were very helpful in explaining the process and kept us informed at each step. Very pleasant and knowledgeable people in each department making this a stress-free experience.
Hans P. | Oct 2019
Easy to work with, like communicating via email- makes it easier around my schedule, everyone was so kind
Trista S. | Oct 2019
You always do a great job for my clients and now I have experienced your excellent service first hand.
Lou C. | Oct 2019
Ease of application process/online system. Excellent communication, responsiveness
Sunday A. | Oct 2019
Easy & smooth experience. Amazing customer service.
Alexi D. | Oct 2019
Excellent service, communication and responsivness
Shellie H. | Oct 2019
Used them 3 times for a reason. Julee and her team are the best
Kelly S. | Sep 2019
The entire team was extremely knowledgeable. professional, efficient, responsive and took the time to make sure that the entire process went smoothly as possible.
Richard P. | Nov 2019
Julee and her team were awesome. They are very knowledgeable, friendly and prompt. I would not hesitate to use again!
Denise S. | August 2019
Julee and her team were efficient and very helpful! They were always available for any questions we had, big or small. Highly recommended!
Michael F. | Aug 2019
Julee and the team are excellent to work with - personal, friendly, responsive, and helpful.
Kenneth J. | Aug 2019
Julee & the workshop team are my go-to's.
Amanda R. | Aug 2019
Excellent people to work with. Professional, intelligent, fast, honest and easiest crew we've dealt with. Thank you All!
Paula D. | August 2019
I received continued help and support over the phone throughout the loan application process with my questions answered promptly and a detailed explanation of the steps and the staff involved. I received additional assistance with tech support. Thank you Julee and to your exceptional team members! I hope to have the opportunity for another purchase in the future.
Kathleen O. | July 2019
The team was extremely professional and knowledgeable! We always felt important and you were always working for our best interest. Extremely responsive! Thank you!
Marjorie S. | July 2019
The whole team was absolutely great from start to finish! Friendly, responsive, and super knowledgeable - can't say enough good things about them.
Jodi G. | July 2019
The combination of excellent and easy technology, knowledgeable staff, and routine updates made this a great experience! Thanks to Julee and her team for helping make my dream of home ownership in Portland come true!!
Shakhlan G. | June 2019
I loved the personable service and the casual attitude. I felt like I was working with local Portland people, not cooperate America. The team were so helpful in answering questions and I did not feel forced into a decision. I felt like the team gave me the tools and information to succeed in my life changing real estate purchase. I am thankful I chose your company to refinance.
Gina M. | June 2019
Very thorough on all documentation. Quick response to emails. Very friendly and professional.
Leslie P. | June 2019
Creative approach to our unconventional need to resize mortgage after four months. Fast. Online stuff was sometimes confusing but that goes for the whole industry.
Fredrick G. | June 2019
As a first time home buyer I was very nervous about the process, but Guaranteed Rate made it completely stress free and easy. I'm very happy about how the process went and would recommend them to anyone looking to buy a home.
Andrew D. | May 2019
Julee Feldman and her team far exceeded our expectations on our loan. After convincing the sellers to switch from conventional to VA, she then secured an amazingly low rate of 3.875%. We are extremely happy and will not hesitate to recommend Guaranteed Rate to others.
Mark L. | May 2019
The only issue is the online signing platform at the end. We were supposed to sign half the loan documents digitally and then sign with the escrow officer for the rest, but it really made it more time consuming and difficult so I'd rather just sign everything at once. Thanks!
Jarrett A. | May 2019
This process was simple and smooth, thank you.
Amber W. | April 2019
From the start of the process of getting pre-approved for a loan to the funding of the loan, Julee Felsman maintained a watchful eye over our application. She has an excellent staff who are very friendly and professional. The company uses technology but in such a way that even an older person like myself never felt threatened and even found the technology made the process much easier. There is no question but that we would strongly recommend Julee and her staff to anyone seeking a home loan.
Tony & Alice B. | April 2019
The team I had was amazing. We worked closely with Josette, Jennifer, and Kaide. They all explained the process so we could understand and kept us updated with everything going on!
Emily H. | April 2019
This is a refinance so already have used Guaranteed Rate. Having the history helped in getting right to the best lending options and I really appreciate the online ennoblement - great to use technology to make the process easier and no worrying about security of documents.
Gretchen M. | April 2019
You made what could have been a complicated path easy. thanks
Imre Q. | April 2019
Julee and her team were amazing! This was my third home purchase and I was absolutely dreading the loan process based on my previous two experiences. I was blown away by how easy it was this time around. Constant communication on where we were in the process, easy on-line uploads of forms and documentation, virtual meetings with the team where we walked through rates, timing, etc.. Everything was wonderful and I will definitely recommend Guaranteed Rate to anyone who needs a mortgage in the future.
Troy H. | March 2019
Julee and team were amazing! I was not really clear on a lot of the process and terminology- they were patient and detailed in the explanations to help inform my decisions. They answered my emails and calls promptly, and if the person who I needed to speak to was busy, another team member would chime in and either answer my question or let me know when they would get back to me. I was very nervous, as this purchase was a big investment for us and Guaranteed Rate put me at ease and helped us to secure the home we were looking for!
Juli W. | March 2019
The team was incredibly helpful, very responsive and easy to work with. I appreciated the time everyone took to explain things to me!
Kara P. | March 2019
Qualifying for a loan-especially with two people who are self-employed-is stressful and challenging. The team at Guaranteed Rate somehow made the process feel like a big hug. Every single team member is super friendly and super efficient. On a scale of 1-10, Julee and her team are an 11!
Erica B. | March 2019
I cannot tell you how great it was to work with Julee and her team. I would highly recommend her to anyone looking to get a loan because she was always there no matter who I was working with.
Wendy S. | March 2019
Your team made the purchasing experience a smooth and easy transaction, thank you for all of your hard work.
Bennie B. | March 2019
April, Julee, and the team made my loan process as easy as possible, and were always there to help every step of the way. A thousand thank yous!
Christopher M. | March 2019
April and the rest of the team were so welcoming from day one. Being it was our first house the stress was gone once we started chatting with April and the rest of the team. Really great group of people!
Robert M. | February 2019
Very helpful in thinking through creative solutions. And amazingly quick and responsive!
Naomi C. | December 2018
Fantastic resilience of the team for such a difficult file. Great job team.
Philippe B. | December 2018
We loved working with Julee and her team! It was an excellent, easy experience. Will definitely recommend to ANYONE we know that is hoping to purchase a house. Thanks!
Lisa M. | November 2018
We’ve worked with Julee Feldman and her team on 2 mortgages and a refinance. We have always received expert advice and really trust her guidance! Her office is professional, courteous and easy to work with.
Kathleen K., October 2018
Julee And her team provided the highest level of customer service my wife and I have ever experienced they made the process so easy and smooth I can’t thank them enough
Matthew W. - October | 2018
Julee is the reason I came to Guaranteed Rate. She is as sharp as they come and I will continue to come to her for all my mortgage needs.
Douglas H. | October 2018
Top quality information and support.
Victoria W., September 2018
Julee and her team were fantastic! Before even going into contract on a house, Julee patiently answered our millions of first time home-buying questions. Once the loan process was in motion, the team was incredibly responsive and helped us get the best rate for our situation. They really helped make the process smooth and enjoyable.
Melissa G., September 2018
You are the best, hands down. I have already referred you to others. Thank you!!!
Jessica W. - September | 2018
Julie Felsman & team were with me the whole way. They reached out when I lost my lock due to circumstances I could not control, then locked me in again. Nice team to have do my refi!
Laura S. | September 2018
Julee and the rest of the team were friendly, knowledgeable, eager to help. They patiently answered questions and helped us move through the process smoothly.
Robert D. | September 2018
When a mistake occurred at closing, GR was quick to resolve it and make it better. Aside from that hiccup, communication was always quick and detailed and I was happy to work with them on the purchase of my first home.
Ashley K. | August 2018
Nice job to all!
Byron S. | July 2018
My wife and I had a great experience with all representatives of Guaranteed Rate.
Jenny P. | July 2018
I really appreciated the time Julee spent with me and my co-investor on the phone, walking us through the mechanics of the process.
Sara K. | July 2018
Julee, April and team were all a pleasure to work with. With this being my first mortgage, I was a little intimidated at first, but the team super was super kind and approachable, and I felt fully informed every step of the way. Thanks!
Gustav H. | July 2018
Everyone who worked on my loan was very responsive and great to work with! Much better than the bigger lenders that I have worked with in the past.
Lisa R. | July 2018
Julee Felsman has been my loan officer for 20 years. She has also worked with various members of my family, and 90 percent of my buyers over my 15 year period as a Real Estate Broker. When she left our company, I took my business with her. Her and her team are the best in the biz!
Ken C. | July 2018
My wife and I were buying our first home and the Guaranteed Rate team did a great job walking us through the process. They shared in our excitement and made the experience easy and seem personal to them. Thank you.
Alexander W. | July, 2018
Julee Felsman is hands-down the best in the business. I would never work with or recommend anyone else.
Amy W. | July 2018
A great team with good communication
Maura s. - July | 2018
The team was very professional and easy to work with. They stayed in constant communication throughout the process and were very responsive.
Jeffrey P. | June 2018
Julee and her team were amazing. From start to finish I felt like they had my best interests at hand. I would 100% work with Guaranteed Rate again
Ross G. - June | 2018
Julee and her team are amazing!!!
Rachel K. - June | 2018
Julee, April and team were extremely organized which made the process so easy. Once they had the documentation they needed there wasn't the constant request for more information. I had a great experience. Thank you.
Cheryl L. | June 2018
It was a very streamlined process and the team is very dialed in. Everything was clearly explained and everyone we worked with was amazing!
Kathleen K. | June 2018
I couldn’t possibly asked fir anything more. The communication and the guidance was top notch! Everyone always talks about how awful and what a headache it is to buy a house but due to such a competent and efficient team, the process was a breeze. I can’t thank Guaranteed Rate enough!
Cristina N. | June 2018
The Portland team we worked with were very professional and made sure the process was as painless as possible.
Kyle F. | June 2018
Everyone was warm, helpful, and fast! Made it a very smooth and easy process.
Sarah D. - May | 2018
The team was so communicative and kept me informed throughout the process, worked nights and weekend and most importantly were kind and considerate. I will definitely be recommending you to everyone I know!
Margarita C. | May 2018
Julee is top notch. It's obvious that she has a lot of experience working with investors. We really leaned on her for answers and advice, and she delivered quickly and thoroughly. Looking forward to working with her and the rest of the Guaranteed Rate crew for our next purchase.
Great team of people that help from start to finish! Coming from a different state it was invaluable to have local knowledge behind me for my home purchase. I received terrific support and advice and when it was needed to close the sale, Julee made a call to the sellers agent which sealed the deal. This type of differentiating service is what makes Guaranteed Rate Great. You have a very happy customer who will recommend to others and absolutely make you my first call when I'm ready for my next loan. Thank you!