What people are saying... What people are saying... Back to profile
Justin Gray and the team are great at what they do. I felt completely comfortable, respected, and heard. When I called I was called back in a timely manner.
Mariano B. - Spokane, WA | Jan 2022
Justin Gray works for Guaranteed Rate
Thomas D. - Vancouver, WA | Dec 2021
Ease of process and communication was clear.
Mark B. - Spokane, WA | Dec 2021
I was very happy with the excellent service.
Wayne H. - San Dimas, CA | Dec 2021
Justin Gray went above and beyond to make sure our closing took place when it needed to be and during a pandemic, that is amazing!
Craig M. - Richland, WA | Nov 2021
The online portal was easy to use and Justin + team stayed in constant communication throughout the entire process.
Diego S. - Spokane, WA | Nov 2021
Justin went above and beyond to help us!
Stephen J. - Spokane, WA | Oct 2021
Great communication, transparency, and easy to work with
Chris J. - Spokane Valley, WA | Oct 2021
They worked very hard to make sure I was informed and educated on purchasing my first home. Professional exemplified integrity.
Wendy S. - Spokane, WA | Aug 2021
The whole team was friendly informative and answered all of my annoying questions. They made the process so pleasant for us.
Daniel R. - Spokane, WA | Sep 2021
Great communication. Team was very helpful. Completed closing early!
Michael V. - Spokane Valley, WA | Aug 2021
Justin Gray was super helpful through the entire loan process!
Matthew V. - Spokane, WA | Jul 2021
My loan officer was always reasonably easy to get in touch with, and he answered all of my questions, and worked diligently to have everything done on time.
Jeremy K. - Spokane, WA | Jul 2021
Justin and his team are fabulous. They work quick to get us into our home in less than 30 days before we became homeless. They are wonderful I would use them every time without hesitate.
April S. - Colfax, WA | Jul 2021
The whole process was fast and easy.
Amanda S. - Spokane, WA | Jul 2021
Because Justin Gray and his team did a great job getting our loan done. Excellent communication and automated system made the process simple.
Christopher C. - Spokane, WA | Jun 2021
Very easy process and every question answered before I even thought to ask
Colleen V. - Spokane, WA | Jun 2021
Actively managed the application. Responsive to find solutions.
Dakota E. - Spokane, WA | May 2021
I've worked with Justin Gary in the past and he was amazing - so glad to have the opportunity to work with him again.
Jene B. - Spokane, WA | May 2021
Justin Gray was extremely helpful all along the way and I would recommend working with him to anyone.
Joseph R. - Spokane, WA | May 2021
Due to the extraordinary customer service of Justin Gray.He made the difference for us.The constant amount of paperwork that was needed to continue to qualify along with e mail's, doc u sign,and coaching us.And yes ,he cared.He's a genuine guy. Thank you!
Richard P. - Spokane Vly, WA | May 2021
Competitive rate; Competent loan management; Efficient process and short time to closing.
Forrest T. - Spokane, WA | May 2021
Justin and his team were there for me every step of the way. Even all the dumb questions.
Robert C. - Spokane Valley, WA | Apr 2021
The customer service with Guaranteed Rate is excellent. I really enjoyed working with them and I am convinced that they will provide anyone who uses them with a great experience and with best possible rate. They go the extra mile to get their customers what they need!
Nathan T. - Spokane, WA | Apr 2021
They are very courteous and completed my refinance very quickly.
Dustin S. - Chattaroy, WA | Apr 2021
Fast, efficient and friendly
Adam M. | Mar 2021
Quick response times and reliable service
David L. | Mar 2021
Justin, Josh, and David made the entire loan application process as stress-free as possible. They were always available - even nights and weekends - to answer questions or to walk me through some aspect of the documentation that I had trouble with. Their response time was amazingly fast, so fast that I often felt like I was their only customer. They are very knowledgeable and courteous and patient. Locking my rate, they acted in my best interest even before I was aware of it. Their website, used for the application process and uploading of documents, is very clear and user friendly, even for a old man like me! They kept me "on schedule", neither too pushy nor leaving me alone to figure it out. Finally they were very flexible when our housing plans changed suddenly. I cannot thank them enough!
William W. - Spokane, WA | Jul 2022
Justin Gray and his team were very helpful and responsive to all my questions.
Patricia K. - Olympia, WA | Sep 2022
Justin was great to deal with
Robert K. | Mar 2021
Very knowledgeable staff. Clear explanations, quick responses, and easy to work with. Worked lock step with our realtor to move our loan forward quick and easy.
Scott N. - Spokane Valley, WA | Jun 2022
Because it was an amazing experience. All my questions answered and much help navigating the loan process.
Ian F. - Spokane, WA | Jul 2022
Responsiveness and great customer service interaction. The only platform was the best I have experienced.
Christopher H. - Spokane, WA | Sep 2022
We got very caring and personalized service from Justin Gray. He explained our rate to us and gave insights about our local market. We couldn't have gotten a better experience somewhere else.
Jessica H. - Spokane, WA | Oct 2022
Everyone at Guaranteed Rate was easy to work with and very personable.
Joshua G. - Southfield, MI | Nov 2022