What people are saying... What people are saying... Back to profile
Excellent communication and service!!
Leroy K. - Crystal Lake, IL | May 2021
Their representatives were most helpful and patient.
Ernest G. - Winfield, IL | May 2021
They worked very quickly when I needed it, were available to answer questions always and they were very kind and nice to work with.
Alissa K. - Carol Stream, IL | Apr 2021
John and team were awesome. They answered all of my questions, and helped me a lot as a first time home buyer.
Matthew B. - Elgin, IL | Apr 2021
John Watson. He''s the best!
Mark K. | Mar 2021
John was great and always available to walk us through our first time buying a home.
MANUEL S. | Mar 2021
Systems and people were very easy and professional to work with. Electronic document submission and review was great.
Christine M. | Feb 2021
Positive experiences with purchasing our first home & with refinancing. This is the third time we’ve worked with GR.
Nicholas W. | Oct 2020
Great customer service prompt reply
Lois B. | Feb 2021
Seamless process (4th time working together). Very knowledgeable.
Joshua G. | Sep 2020
The people I worked with made the whole process easy
Sean M. | Oct 2020
Very happy working with the team and the ease of submitting documents on-line was great.
Christine M. | Jan 2021
They really came through with an excellent rate and everything they said was exactly what happened.
Richard S. | Aug 2020
Everyone at Guaranteed Rate was very knowledgeable and responded very quickly to emails and calls.
Zulema J. | Sep 2020
I have used John Watson for many years as well as my family has. Tried and true. His staff is great also.
Judith M. | Oct 2020
Everything went smooth, no issues.
Michael M. | Dec 2020
I gave this rating because John Watson and his team were phenomenal at managing my refinance from start to finish.
Desiree B. | Jan 2021
John Watson and the team are great to work with!
Eric V. | Jun 2020
John Watson and his team are fantastic!
Phillip K. | May 2020
John Watson was extremely helpful and full of great information
Luke W. | May 2020
Simple closing procedures, fast closing, and helpful employees.
William K. | May 2020
We have worked with John Watson for years and he has always pulled through for us
Suchit P. | May 2020
John Watson makes the process seamless and efficient.
Dana J. | Apr 2020
They processed my loan without any delays and responded within a timely fashion during the entire process. They kept me in the loop and the team was highly professional and supportive.
Sandip P. | Apr 2020
The experience was very good and people very helpful.
James R. | Mar 2020
Exceptional service from John Watson. John was on call 24-7 and answered every question I had within minutes. Made the buying process seamless and effortless.
Sammy E. | Dec 2019
They were very helpful and walked me through the entire process. Very responsive to my questions.
Leslie P. | Oct 2019
John was phenomenal. It seemed like no matter what time of the day we called, texted, or emailed, he always had a prompt and clear response and was always happy to answer our questions!
Kassandra O. | July 2019
John was very responsive and very easy to work with.
Tyler E. | June 2019
Everyone we dealt with was extremely pleasant and helpful and took time to help us understand the process.
David L. | December 2018
John Watson was an amazing, caring understanding loan officer. He took time to explain to me everything and even responded to texts later after business hours. Made my process of buying a home much easier than ever before. Greatly appreciate him and all of his team. Thank you Guaranteed Rate!
Christina S. | November 2018
I worked with John Watson and his team and even though there were bumps in the road John helped get in the right path to where we could purchase a home I will be recommending John and his team to as many people I can I can't express the gratitude I have for there help. Thank you so much
Michael C. | October 2018
Our mortgage loan from start to finish was perfect. John Watson, our loan officer, answered questions quickly, found the best rate and locked it in for us, identified solutions for us when our home did not sell right away, and even went to our closing. We completely trust John's wisdom. He understood our needs and consistently found the best mortgage for us. We have used John for two mortgages, one refinance and recommended him to our son. He is the best in the business.
Edward F. | October 2018
John and his team worked above and beyond for us since day 1. I appreciate all the hard work they did throughout the whole process. We are definitely spreading the word to our family and friends about John and his team. Cannot thank them enough for everything! #TEAMWATSON
Victor V., October 2018
Great people and wonderful service. Very detailed on process. Would definitely refer to my friends and family.
Harshit S. - August | 2018
I am a realtor who recommends John Watson of Guaranteed Rate in Naperville for my clients and have never been disappointed. I also used him for my own refinance a few years ago. Easy to get in contact with and even gives out his cell number for texting etc.. Recently helped a client buy in Lombard above list price and closed on time. Great service. Thanks, John!
Rosemary S. - Wheaton, IL | SEP 2017
John Watson was very resourceful, personable, professional and accommodating. Excellent!
Sharon M. – Addison, IL | APR 2015
Overall, the experience went very well. John was good to work with and he was communicative with any obstacles along the way.
David B. - Wilmette, IL | APR 2014
John Watson was fabulous! He not only got us approved, but for more than we anticipated and at a better rate, he was available to answer any questions whenever we called, and he was very patient, even with questions that might have seemed silly to others. We will definitely be passing his name to others, as will my attorney, who was also impressed.
Ronald S. - Glen Ellyn, IL | MAR 2014
Everything went very well. I would use Guarantee Rate again and I will recommend this company to family and friends. John Watson helped me with my refinance and he was wonderful. He answered all my questions and came to my home when I closed on my refinance.
Deana R. - Wheaton, IL | SEP 2012