What people are saying... What people are saying... Read more
Excellent service from everyone I worked with along the way to provide not just great rates but a smooth process.
Amy H. | May 2020
The reason I give GR this rating is because the entire process is online and the process is easy to follow for me. The person and her team I worked with are responsive and have great customer service.
Eugene C. | May 2020
Great service, very responsive
Patrick S. | May 2020
Karen Bivans is the best person I got to work with on this refinancing. Of course the pricing is a big reason we went with GR but having worked with Karen in the past and getting to do so again just allowed me to be comforted in working with someone I trust.
Sagar S. | Mar 2020
it was so easy and fast to do my refinance
Jose S. | Feb 2020
I liked my mortgage broker Karen Bivans, who was very transparent on the market, and worked with me to get the best deal and earn my business. GR also seemed more organized than other banks and it was easier to work with GR compared to others.
Erik W. | Feb 2020
Great to deal with. Never pushy and were very patient with me
Anthony B. | Dec 2019
Karen Bivans was amazing. She was so responsive and helpful throughout the process. I can’t say enough amazing things about her and the top notch service she proved to me.
Jennifer L. | Aug 2019
Karen Bivans was excellent. She made herself available after normal business hours to answer Our questions every step of the way. She was always very prompt and quick to respond. Karen was a bright spot in our overall moving experience. Karen really went the extra mile to help our family feel comfortable with the entire process!
Kristopher S. | July 2019
Karen Bivens was an extraordinary loan agent. She was quick to respond, professional, exceptionally adept at keeping the process moving forward. I was a little annoyed with the underwriting process, but Karen was really beyond reproach and frankly is the best loan officer I have ever worked with.
Marvin D. | January 2019
It was a pleasure working with Karen. She was very helpful throughout the process. I will definitely recommend her to my friends, and I will definitely use her again.
Arely G. | November 2018
Couldn’t have been a smoother process! Karen Bivans and Sophie were amazing!
Megan C. | June 2018
Karen was awesome!! So helpful & great with all my questions.
Melynda G. | May 2018
The process with quick and easy but also well supported. Many thanks to the entire team!
Gregory I. | February 2018
I received excellent service from the Guaranteed Rate team. I certainly will use them again. My real estate agent was skeptical of me going with Guaranteed Rate for my mortgage needs because you are not a local bank, but even he was impressed with how smooth things were and how easy closing took place with me using Guaranteed Rate. Thanks so much!
Jeron H. | October 2017
Karen B. and her team were great ! Very sincere, straight forward and efficient. I shopped many different banks and mortgage companies - best rates, too!
Kevin P. | February 2018
Karen Bivans was very responsive and maintained an appreciated sense of urgency throughout the approval process. Also loved that I never had to leave the comfort of my home to complete the process from initial contact through final close.
Ethel G. | December 2017
Karen Bivans and Michelle Lim in the Chicago office were excellent loan officers. Very responsive and accommodating to us as first-time homebuyers.
Tuoyang M. | April 2018
Karen was awesome!! So helpful & great with all my questions.
Melynda G. - May | 2018
Karen Bivans was absolutely the best to work with. I had been through 3 other banks before Guaranteed Rate and you guys got the business thanks to her diligent work. Thank you Karen...for everything.
Kevin M. | October 2017
Enjoyed the proactive engagement with refinance.
Ajay K. | October 2017
In the end, our loan officer bent over backward to make a last minute change to the loan due to our other house not selling prior to the new home purchase. That effort went above and beyond our expectations. Some of the up front estimating was off by more than I expected - I wish the estimate had been closer than $14,000 delta between the estimate and final closing number, as I liquidated assets I did not need to liquidate to meet the final estimate.
Rebecca S. | November 2017
Karen Bivans was a perfect customer service rep. Prompt, courteous, and persistent without being a pest. Even before I went with you guys I was praying Karen came back with the best numbers so I could go with her. Even though others matched, I chose Guaranteed Rate because Karen provided the best experience. Best customer service and rates. Thanks for everything!
Stephen G. | September 2017
Karen is a pleasure to work with. She is courteous over email and phone and thoroughly answers every question that I have. She kept me up-to-date and followed up often during the loan application process.
Eugene C. - Funded 8/15/17
Karen Bivans did a very nice job for us. I asked many questions and required a lot of detailed answers. What she didn't know she found out, was very courteous, and very patient throughout the process. Thanks and great job Karen!!
Brian C. | June 2016
Karen Bivans was wonderful. Any company would benefit from such a wonderful person as Karen Bivans.
Mitchell C. | September 2016
Karen Bivans and the rest of the team that assisted with my mortgage were excellent. I did not anticipate the process for the transaction to be as smooth as it was. Thank you
Christopher M. | September 2016
Karen was very professional and super patient. She made me feel confident and everything she told me was true. Furthermore she explained everything to me step by step. I personally felt like she didn't only do business with me but she treated me like a family member. Even though I never met her personally I can say that she is a wonderful human being. I already recommended her to friends and relatives. Needless to say she is simply the best. If I ever purchase another property I want her to be my loan officer again.
Reginald C. | June 2017
Karen and her team did a great job. I purchased a short sale, so timing was very important. Everything went smoothly and we were able to fund with a stress free timeline. Karen also went the extra mile to make sure my entire seller credit was being utilized for all my costs. Thanks!
Michael E. | May 2017
Karen Bivans was incredibly helpful through the loan process. She was transparent and made sure all details were understood by me before I committed to anything. I highly recommend her!
Sagar S. | 05/05/2017
I'm happy I closed. The Loan Officer went above and beyond (Karen Bivens was great).
Stephen F. - Mansfield, MA | APR 2017
Karen Bivans was a pleasure to work with and answered all our questions.
Randal S. - Venice, FL | APR 2017
The level of customer service throughout the entire that I received from both Karen Bivans and Isabel Calderon were exceptional!!! It was them who you need to acknowledge for the high scores I provided.
Christopher K. - Harvard, MA | MAR 2017
The team (Karen and Diana) were very easy to work with and kept the process moving forward. I was very satisfied overall and have already referred another colleague whom is preparing to close their loan in the next few days.
Joseph B. - North Fort Myers | FEB 2017
Karen Bivins made the refinance process very quick and easy. She moved the process forward by keeping me informed as to what was expected, as well as the amount of time I had to transmit documents inorder to achieve a quick refinance. She answered my questions quickly and professionally, even when I needed more clarification and questioned her over and over, until I understood what was needed and why. Ms. Bivins conveyed a trustworthy enviornment, from which I felt very comfortable transmitting my sensitive documents to, even though I never met her personally and did all our business over the phone. Because of that, I would recommend Guaranteed Rate, and Karen Bivins, to anyone interested in a home/refinance loan
Samuel B. - Vancouver, WA | NOV 2016
I loved working my loan officer!
Mary M. - Marion, AL | DEC 2016
Karen Bivans is the loan officer and she was great and very responsive.
Greg V. - Clarendo, IL | NOV 2016
Karen was awesome. Super persistent and on top of everything. Very impressed and will use her again.
Laura K. - Chicago, IL | APR 2017
Karen was great! I enjoyed working with her: very friendly, helpful and responsive.
Antonio C. - Chicago, IL | APR 2017