What people are saying... What people are saying... Back to profile
They were able to escrow the money and close on our house after Huntington told us it would be impossible.
Hannah B. - Newton Falls, OH | Mar 2022
Everything went smooth and easy. Keith and his staff were very accommodating
Gregory G. - Uniontown, OH | Mar 2022
The team that assisted me during the entire home loan process was absolutely fantastic. Very professional, extremely helpful and understanding. They took the time to explain things and how processes work and who would be reaching out to me and why. I was never left uncertain about the loan process or had any problems getting ahold of anyone on the team. They processed everything so quickly and smoothly, unlike other loan companies I had inquired about and what their timeline was to gain a pre approval guaranteed rate was far easier to work with and the system they used was very user friendly which made things run even more smooth and easy. If the time comes I am ever in need of another mortgage company guaranteed rate would be the only place I take my business based solely on the work and efforts of the team I worked with. I’m exceptionally pleased with their performance and friendliness.
Shiphirah V. - Akron, OH | Mar 2022
Great customer service and respect.
Jerry B. - Canal Fulton, OH | Feb 2022
Keith was great I am a repeat customer I followed him from Hh
Nathan M. - Mogadore, OH | Jan 2022
They were exceptionally patient and tolerate with my stress level and very responsive to phone calls and emails making the process as smooth as could be.
Alexandra A. - Canton, OH | Dec 2021
Fast, efficient, courteous, and above all very knowledgeable.
Blair A. - Norton, OH | Dec 2021
The team was very professional and knowledgeable which made the the whole process go very smooth.
James E. - Louisville, OH | Nov 2021
Everyone that was involved in my loan process was nothing but courteous and helpful.
Michael F. - Alliance, OH | Nov 2021
Excellent above and beyond service by Keith and his team.
Bryce T. - Massillon, OH | Nov 2021
Keith Bergman was great to work with, provided a low interest rate and hassle-free approval process.
Bryan J. - North Canton, OH | Nov 2021
lowest rate available; Keith was very helpful to work with
Shane H. - Hartville, OH | Oct 2021
Everything was fast, efficient, and straightforward.
Jonathan H. - Bolivar, OH | Oct 2021
Keith was great to work with. Very timely and always had an answer/solution. That is something i look for with anything. I would recommend him every time.
Micah K. - Hartville, OH | Sep 2021
Great people to work with everything went smoothly
Michael B. - Louisville, OH | Sep 2021
I had regular contact with the team from Guaranteed Rate, they answered my questions, updated information quickly, and helped me to progress to my refinanced loan.
Amy M. - Alliance, OH | Sep 2021
Amazing low interest rate, professional, friendly people who care about their customers, fast lain process, quick and easy closing, care from the minute you start working with Guaranteed Rate!
Jeremy T. - Dennison, OH | Aug 2021
They were very easy to deal with
Dustin H. - Canton, OH | Aug 2021
Keith Burgman was excellent! He is professional, consistently communicates, and patient. He gives extra time to thoroughly explain the details. Keith is a 10!
Bradley B. - Carrollton, OH | Jul 2021
Keith Bergman made my experience wonderful, his knowledge and experience along with answering my questions and being present was excellent!
Paula A. - North Canton, OH | Jul 2021
The process was so easy. Keith and his team were helpful through the process. He and his team made getting this loan a breeze. They were friendly and answered all my questions timely. I can't say enough good things about them.
Brenda S. - Beloit, OH | Jul 2021
I definitely believe guaranteed rate is a good option.
Kelly R. - Canton, OH | Jul 2021
Easy to work with and good communication. I didn't have to do too much, trusted that Keith and his team had me handled.
Ethan G. - Canton, OH | Jun 2021
Easy to work with and efficient.
Nicholas C. - North Canton, OH | Jul 2021
things went quickly and smoothly
David B. - Louisville, OH | Jun 2021
Keith was great to work with and the shop and lock deal saved us a lot of money
Jill C. - Massillon, OH | May 2022
Because of Kieth Bergman great to work with
William C. - Louisville, OH | Jun 2023
Friendly and helpful, able to answer all questions we had, really fast support and initial response!
Gina G. - Canton, OH | May 2021
They were honest, quick and did the complete job. Keith Bergman took total care of my situation. He is an excellent representative for Guaranteed Rate.
Jon V. - Cuyahoga Falls, OH | May 2022
Very pleased with the customer service. Incredibly informative, timely and responsive.
Paul S. - Kent, OH | Jun 2022
Keith and the rest of the team working on this did a great job communicating and adjusting to my unconventional work schedule so that we could still get everything done. I appreciate their kindness and patience throughout the process!
Cassandra R. - Canton, OH | Jul 2022
Keith did an amazing job of being available, supportive, and helpful in guiding me through the loan process as a first time home buyer
Connilyn C. - Alliance, OH | Aug 2022
Very helpful, professional and available.
Gregory B. - Pittsburgh, PA | Nov 2022
Easy to work with throughout the whole loan process.
Dylan T. - Louisville, OH | May 2023
Keith and his team were such a help! They answered my questions before I even asked them!
Benjamin G. - Sherrodsville, OH | Jun 2023
I believe that I had a wonderful experience with Guaranteed Rate. If I had a question, it was always answered within a day by one of the members assisting my house purchase. Anytime something was changed or needed addressed, I was contacted immediately.
Chloe V. - Kent, OH | May 2021
Very fast, friendly, great communication and customer service
Timothy D. - North Canton, OH | May 2022
Everyone I worked with on the Guaranteed Rate team gave me top-notch service. Keith Bergman was exemplary -- knowledgeable, patient, thorough, friendly -- just a pro, all around. Everyone I worked with on his team was also great. I also worked with Lisa Deedy on the Guaranteed Rate Insurance team, and she also provided great service. We spent time discussing my options and making sure I had the needed coverages to move forward. Again, thorough, patient - truly excellent service
Sylvia R. - Los Angeles, CA | Jun 2022
Quick turnaround time, fast & courteous service, follow up and prompt no-fault correction of mistakes.
Brian P. - Magnolia, OH | Jul 2022
We closed in record time, Keith had options and did what was best for us. He got us our pre-approval letters on short notice and helped us understand the buying process every step of the way!
Darrin B. - Northfield, OH | Aug 2022
Everyone was patient and compassionate throughout this whole process.
Francine U. - Akron, OH | Sep 2022
Keith and all staff involved was very helpful and everything was done in a timely manner.
Joshua L. - Louisville, OH | Oct 2022
In constant contact and always answering my questions
Jonathan P. - Wooster, OH | Nov 2022
Helpful, willing to answer our questions, available when needed.
Sarah R. - East Sparta, OH | Dec 2022
Proactive and thorough communication
Kathleen F. - Florence, KY | Jan 2023
Helpful and easy for first time home buyers
Nicholas C. - Akron, OH | Mar 2023
Great service. Keith was great to work with and very responsive.
Derek V. - Mineral City, OH | Apr 2023
Amazing to work with. Super helpful through each step of the process.
Paige C. - Cleveland, OH | May 2023
Keith was great to work with always answered our questions fast and even late at night.
Sara J. - Massillon, OH | Jun 2023
Very quick and thorough. Little hiccups and very attentive with any questions.
Timothy G. - North Canton, OH | Jul 2023
They were always available and helpful and took care of everything we needed
Jamie L. - Louisville, OH | May 2021
They were very helpful and always got back to us quick.
Dennis R. - Canton, OH | May 2022
Helpful every step of the way
Matthew M. - Canton, OH | Jun 2022
The entire process was amazing! The communication was great, questions were answered within the day, our team was always available and the process was made so easy.
Melissa H. - Canal Fulton, OH | Jul 2022
Keith helped me through every step
Karen P. - Akron, OH | Aug 2022
Keith was very involved and reached out multiple times making sure I didn’t need anything
Alexis S. - Massillon, OH | Sep 2022
Everyone was incredibly knowledgeable, kind, and helpful!
Meredith E. - Uniontown, OH | Oct 2022
Very fast and professional
Lori F. - Massillon, OH | Nov 2022
so easy to work with and patient through the whole process. from looking at houses for almost a year and different quotes to finding a home and making everything SO easy.
Natasha S. - Sebring, OH | Dec 2022
Keith and his team were very professional and always available to answer any questions that we had regarding our loan.
Craig H. - North Canton, OH | Jan 2023
Very helpful with going through things
David M. - Alliance, OH | Mar 2023
He made everything go smooth and helped me understand the process very well
Barbara G. - Cuyahoga Falls, OH | Apr 2023
Keith and your staff were all GREAT!
Christine D. - Navarre, OH | May 2023
They were fantastic to work with. This was my first time buying a house and Keith really made the process incredibly smooth!
Matthias D. - University Heights, OH | Jun 2023
The service and kindness from everyone i worked with was very helpful. Keith Bergman kept me updated threw the entire process and was very helpful addressing all my questions.
Tabatha H. - Canton, OH | Jul 2023
Everything was done promptly and made it easy
Angela C. - Canton, OH | Sep 2023
They were very helpful and made the process as easy as it could possibly be.
Dustin C. - Massillon, OH | Oct 2023