What people are saying... What people are saying... Back to profile
Great communication, they followed through, they listened to what I wanted and made it happen.
Justin D. - Atascadero, CA | Oct 2021
We had a complex situation during our refinance process and the team we worked with helped us navigate through the process.
Mark F. - Oakland, CA | Sep 2021
This is the 2nd mortgage Ken Neate has supported for my husband and I and his professionalism and knowledge continues to makes the process a breeze!
Jocelyn A. - Oakland, CA | Sep 2021
The process was easy and fast. Everything was explained clearly. I had no problems.
Therese S. - Coalinga, CA | Sep 2021
Ken Neate and his team were fantastic. He always answered calls even after hours to answer and questions. He did a amazing job of making us feel heard and important.
Shane C. - Paso Robles , CA | Sep 2021
They made the process very easy and explained everything well. Also they gave me the best rate.
Gregory B. - Atascadero, CA | Aug 2021
Ken Neate has always been great to work with
Zachary V. - Arroyo Grande, CA | Jul 2021
Exceptional staff and prompt, courteous service. They were always willing to help and responded quickly..
Melvin B. - Grass Valley, CA | Jun 2021
Easy to work with, got us our financing quickly
Floyd L. - Alameda, CA | Apr 2021
Ken Neate was a fantastic agent to work with. He was always kind, responsive and helped us navigate the loan process. I have already referred another buyer to Ken.
Robert B. - Paso Robles, CA | Apr 2021
Fast, easy, friendly service
Patrick D. | Mar 2021
Because Ken Neate is knowledgeable and efficient
Moilan M. | Mar 2021
The good care and attention of the Account Rep, Ken Neate.
Burnice S. | Mar 2021
The entire process of my refi was seamless, organized, straight forward and on point. At no time was I confused or overwhelmed. My agent, Ken Neate was professional, exceptional and very knowledgeable.
Irina A. | Mar 2021
Ken. Ken is a 10 out of 10. He really helped us understand what was happening, what we needed and helped us work out what would be the best for us. He was always available for a chat or a random question.
Nathan H. | Feb 2021
Professional & efficient throughout entire process.
Craig B. | Jan 2021
I find all of the people we have worked with over several refinances to be very professional and responsive. The process of uploading documents is easy and streamlined which is very helpful, as well.
Kimberly A. | Feb 2021
It was very quick & easy to apply and I had a short closing time.
Catherine E. | Sep 2020
Working with Ken Neate, he is awesome
Denise S. | Jan 2021
Ken at Guaranteed Rate was a dream to work with!!! I would absolutely recommend
Leah B. | Sep 2020
Generally an easy process.
Conrad A. | Dec 2020
Ken Neate was exceptional. Responsive, thorough, and comprehensive. My realtor also commented how great he was. His team was also courteous and fast
Brian T. | Jan 2021
Friendly service, quick response
Daniel R. | Jul 2020
Ken Neate was very helpful.
Alan F. | Jul 2020
Excellent website and good people
Jack K. | Jul 2020
Everything went smooth and easy.
Toni G. | Jul 2020
Ken was very responsive and available during the process.
Sandra O. | Jul 2020
Ken Neate and his staff were very helpful and thorough detailing all the options for a loan and how to finance it. They responded promptly to our questions and concerns and clearly laid out the steps in the pre-approval and funding.
Sami H. | Jun 2020
Ken Neate and his team provide great service! They helped us close on a loan in record time and helped us make a competitive offer on a house.
Shelly D. | Jun 2020
The process was SOOOO much smoother than any other time I have applied for a loan. I appreciate that only the minimum paperwork necessary had to be submitted.
Andrea M. | Jun 2020
They were easy to work with and always had my best interest in mind.
Roger C. | May 2020
I have known the agent for some years and he has always given excellent service.
Ronelle A. | May 2020
The process was very easy and streamlined. The team was great and very responsive.
Kimberly A. | May 2020
Ken was great to work with! He was very personable and answered all my questions quickly.
Eric B. | May 2020
We had excellent service, support and advice from Ken Neate and his team.
Jerusalem M. | May 2020
proactively reaching out about a refinance and helpful in terms of working with our timeline and requests
Andrew W. | May 2020
Very easy. Great refinance rate.
Diane K. | May 2020
Ken Neate is fantastic. Makes everything easy.
Daniel H. | May 2020
GR works hard and are very helpful.
Kyle T. | Apr 2020
Everything was easy to understand and mostly done online.
Mark F. | May 2020
Every thing moved along very east
Randy M. | Apr 2020
The process was very easy. I was provided support and got quick responses to any questions I had.
Maricela C. | Apr 2020
I love the way Ken was so on top of everything and in a very professional and positive way!
Rogelio P. | Mar 2020
Great service .... We enjoyed working with Ken Neate and it was an easy process.
Philip M. | Feb 2020