What people are saying... What people are saying... Back to profile
Kevan, Carlo and Patrick are amazing to work with. They made my refinance painless, providing quick response and patiently answering all of my questions. Thank you so much for your outstanding service!
Sharon W. - Newcastle, WA | Oct 2021
Excellent personalized customer service. Entire team available to me any time of day
Travis T. - Nashville, TN | Sep 2021
Friendly staff/customer service; very responsive; quick, painless re-fi process.
Emily B. - Chehalis, WA | Sep 2021
Low rates, and costs. Everything went smoothly for the most part. And very quick responses when I had questions.
Brett T. - Chicago, IL | Sep 2021
Great customer service, best rates, great communication.
Rachael H. - Marietta, GA | Sep 2021
The entire process was extremely simple and everyone communicated with me through the entire process.
Claudia L. - Chicago, IL | Sep 2021
Smooth fast process. Tried refinancing twice in the past year and had problems both times with other lenders.
Kristin G. - Dacula, GA | Sep 2021
Everyone was very helpful. Then process was simple. if I was not sure about something, people were very good about explaining it or directing me on how to find the needed info.
Jeffrey R. - Chicago, IL | Sep 2021
Customer service was excellent and made the process very smooth.
Antonio W. - Saint Johns, FL | Sep 2021
Excellent customer service and attention to detail
Enid H. - St. Augustine, FL | Sep 2021
Kevan Sloan and his team are communicative, organized and made the process seamless.
Carlie B. - Chicago, IL | Aug 2021
Because after agent that was helping me at the beginning quit , I thought my loan was not going to go trough on time, but the manager made a great job helping me with a new agent who was awesome
Samuel A. - Miami Gardens, FL | Aug 2021
Incredible team who are knowledgeable, personable, and closers across the board. Shout out to Kevan Sloan who is the hardest working person I know.
Longxiu T. - Chapel Hill, NC | Aug 2021
Everything went smoothly and have good rates
Angelo M. - Land O' Lakes, FL | Aug 2021
It was an exceptionally easy experience, and the ability to do so much of it online really sped up the process compared to my previous experiences securing a loan.
Jennifer Y. - Chicago, IL | Aug 2021
Everyone was friendly and helpful - answering all of my questions with patience and understanding.
Sarah S. - Chicago, IL | Aug 2021
Great service and the team was very responsive!
Hannah J. - Chicago, IL | Aug 2021
The service and support provided during the loan process was outstanding. Everyone on the team was helpful and always quick to respond.
Danae G. - Fort Myers, FL | Aug 2021
They make the process easy, with good communication
Desiree J. - Chicago, IL | Aug 2021
Everyone we worked with where so helpful! They answered all our questions and even explained things further when we didn't fully understand! Great team to work with!
Kevin J. - Joliet, IL | Aug 2021
The team was fast and kept me informed at every step.
Pamela A. - Euless, TX | Jul 2021
Everyone was super helpful especially Kevan
Brenda S. - Pinellas Park, FL | Jul 2021
Best rate and no points to purchase
Catherine L. - Brentwood, CA | Jul 2021
The process was fast, straight forward and the Guaranteed Rate staff were extremely responsive and professional.
Karl J. - Gurnee, IL | Jul 2021
Efficiency and customer service...keeping me posted very important. Thanks
John R. - Chicago, IL | Jul 2021
We've refinanced twice with GR and both times were very easy and stress-free.
James R. - North Aurora, IL | Jul 2021
Second refinancing with Guaranteed Rate and it was seamless.
Kenneth H. - Chicago, IL | Jun 2021
Easy process. Good communication.
Steven F. - Temple, TX | Jun 2021
Responsive to our questions, courteous, thorough
Christine L. - St Anne, IL | Jun 2021
Aside from the amazing rate I received, the support team was fantastic. It started with Kevan providing recommendations regarding the value of investing in additional points as it related to my loan - saving me substantial amount at closing. All questions were answered in a timely fashion in a professional manner. The process itself was super easy compared to other lenders, with me only required to submit a few scanned forms, as opposed to pulling W2's, Bank Statements, & Pay Stubs and printing and physically signing a large amount of paperwork. Overall this experience was easy, fast, and offered amazing rates!
James R. - Milton, FL | May 2021
The process was quick and easy, and the rate provided was the best I could find for my home.
Benjamin M. - Warrenville, IL | May 2021
Fast processing time, easy process to follow, courteous service.
Timothy W. - Suwanee, GA | Apr 2021
Everyone was extremely helpful and it seemed pretty easy.
Aaron M. - Wilmington, IL | Apr 2021
Because the customer service is GREAT!!!! GREAT communication
Claudia S. | Mar 2021
Great rate, excellent communication and customer service, ability to complete process through secure electronic means.
Catherine P. | Mar 2021
The process went very smoothly
James B. | Feb 2021
Kevan Sloan and his team are excellent!
Thomas B. | Feb 2021
I feel that the rate was very competitive and I liked that promptness to my emails, and the ability to call and immediately speak with the team member that I was working with at each step of the process.
Jason B. | Oct 2020
Everyone was extremely helpful and kept everything moving.
Christopher R. | Feb 2021
Kevan and his team were great
Stephen H. | Oct 2020
Because they were very nice, friendly, and good at their jobs.
Alec D. | Dec 2020
Very communicative and fast! The online portal also made it easy to share documents.
Christine L. | Dec 2020
From start to finish everything went smoothly
jack r. | Oct 2020
Response time and very good customer service
TIMOTHY H. | Nov 2020
It was by far the most organized and easiest refinancing I have ever done.
Kenneth H. | Dec 2020
great rate, great experience
Andrew C. | Jan 2021
Fast and easy process, competitive rates and closing costs
Davide R. | Sep 2020
Exceptional communication and service
John S. | Nov 2020
Fast, simple, responsive and good customer service.
Jui-Wen L. | Dec 2020
Loved the ability to do a full e-sign, and had a very supportive loan team including Kevan Sloan.
John B. | Jan 2021
everything was online. Process was smooth without any surprises.
Ajit T. | Sep 2020
The team that supported me through the process was very helpful. Online submission and signatures of documents were simple and straight forward. I shopped around and they had the best rate.
James G. | Oct 2020
Awesome experience, very prompt service, Responded quickly, explained questions carefully.
Terry C. | Nov 2020
Process was efficient. Team communicated effectively and delivered high quality results. All in all, this was not stressful at all.
Michael O. | Dec 2020
Kevan Sloan made it an easy process.
philip s. | Aug 2020
The loan process was streamlined with minimal involvement on our part.
Yavor T. | Sep 2020
This was my first refinance and I wasn't sure about doing it all online. However, after a recommendation from a trusted friend I used Guaranteed Rate and had a great experience. I was able to contact a real person when needed and everyone and everything was transparent and professional.
Shane R. | Oct 2020
Fast and responsive quotes to closing compared to competition
William P. | Nov 2020
Kevan was very attentive and knowledgeable. He explained everything thoroughly and was willing to answer all my questions throughout the entire loan process.
Taryn S. | Jan 2021
Kevan was patient, and put no pressure on us. Gave the information we needed, was prompt, and the whole process was transparent and easy.
Kristen O. | Aug 2020
My personal rep, Kevan Sloan was a Rock Star! He was a step ahead and kept me in the loop continuo.
Leigh F. | Sep 2020
Great rates and engaged team throughout the process
Curtis T. | Oct 2020
Kevan Sloan did an amazing job from start to finish I’d highly recommend him!
John S. | Nov 2020
Was easy and worked with your professional staff.
Deborah C. | Jan 2021
I couldn’t have asked for better service. Everyone from beginning to the end was very professional. They kept me in the loop and didn't tell me one thing, then change to something else.
Gwendolyn G. | Jul 2020
Because I was able to save closing costs due to the affillationship with Amac
Roy M. | Jul 2020
Great communication and closed on time.
Benjamin T. | Jun 2020
Helpful and prompt in answering our questions. Hassle-free. Professional.
Christine L. | Jun 2020
I've worked with Guaranteed Rate twice now, and even under crazy and complex circumstances the process has been very simple and straightforward.
THOMAS C. | May 2020
Kevin Sloan was amazing to work with.
Michele M. | May 2020
Kevin and staff kept me in the loop every step of the way
David D. | Apr 2020
Who is had the time and patience to answer all my concerns
Jeff R. | Apr 2020
Accurate closing documents and great customer service from Kevan, patrick and anna.
Robert B. | Apr 2020
Very responsive and answered all my questions effectively. The entire refinance process was simple and quick.
Janet F. | Apr 2020
It is easy to accomplish and I didn't have to change around my life very much. Notary even came to my house at my convenience.
Daniel W. | Mar 2020
Kevan was very knowledgeable and helpful
Mani N. | Mar 2020
Smooth, hassle-free, easy. Like most homeowners, we've been through many mortgage processes with several different lenders and this by far was the easiest and most transparent to date. Kudos to you and your firm for having such a great paperless system.
Susan R. | Mar 2020
Exceptional customer service grom Kevin Slone and his team!!
Amy S. | Mar 2020
This was my first experience with Guaranteed Rate and the ease and convince were big factors to my 10 rating. But my Guaranteed Rate loan agent Kevan Sloan was really great and easy to work with.
Mundo M. | Feb 2020