What people are saying... What people are saying... Back to profile
great customer service flexibility and availability
Nicole V. - Peabody, MA | Mar 2022
quick easy process with friendly people
Jill D. - Boston, MA | Feb 2022
They have been super helpful. And had the best rates.
John H. - Holliston, MA | Feb 2022
Excellent communication & customer service
Jennifer F. - Marblehead, MA | Jan 2022
Excellent: overall experience efficient processing, quick to close and great customer service.
Karen F. - Salem, MA | Dec 2021
Professionalism of all those involved in the process, efficient closing process, great rate.
Kenneth V. - Wakefield, MA | Nov 2021
Great historical relationship with your employees/company. Ease of process.
Brian D. - Hopkinton, MA | Dec 2021
Ease of working with the team, attention to detail and patience in explaining anything we needed further color on.
Diane D. - Wakefield, MA | Nov 2021
They were very responsive, efficient and timely with their tasks and goals to get this closed timely and efficiently. Two key indicators for me.
Julie O. - Topsfield, MA | Nov 2021
Great service. Competitive mortgage rates. Got my re-fi completed quickly.
Michael A. - Franklin, MA | Nov 2021
Kevin and his team are great to work with.
Michael B. - Burlington, MA | Oct 2021
Kevin and his team are great
Michael B. - Burlington, MA | Oct 2021
The service was great!
Patricia D. - Woburn, MA | Oct 2021
Everyone was extremely helpful and made it an easy/fast process.
Brianna C. - Danvers, MA | Oct 2021
Everything went really well and my rep was very attentive and responsive with all my questions during the process.
Karen S. - Maynard, MA | Oct 2021
Super easy to work with and offers competitive rates
Lindsay V. - Wakefield, MA | Sep 2021
Quick and easy process. Easy to upload documents securely. Streamlined the closing by being able to review everything beforehand and even to sign some of the documents online. Really helpful to be able to do the in person part of the closing here at home.
Clare B. - Arlington, MA | Sep 2021
Kevin makes everything easy.
Peter H. - Topsfield, MA | Aug 2021
Kevin Gillis is always readily available to answer questions and expedite things as quick as possible and done accurately with friendly service!
Cheryl S. - Woburn, MA | Jul 2021
I am completely satisfied.
Roman B. - Winthrop, MA | Jun 2021
Kevin Gillis and his team were easy to work with and extremely responsive
Michael S. - Andover, MA | Jun 2021
Everything went pretty seamless and easy.
Ellen F. - Salem, MA | Jul 2021
They were there through every step of the way. Communicated with us and made everything so easy
David D. - Danvers, MA | Jul 2021
Very professional, made the process easy and available all days, all hours.
William A. - Natick, MA | Jun 2021
They worked hard to make it easy
Michael D. - Harwich Port, MA | Jun 2021
Kevin and his team were very attentive and kept us informed throughout the whole process
Christopher G. - North Attleborough, MA | Jun 2021
awesome communication/very quick
Robert M. - Medford, MA | May 2021
Excellent service and approval process.
Karen F. - Salem, MA | May 2021
timely, responsive and flexible
Eric K. - Westford, MA | May 2021
Very responsive to all my needs and questions.
Randy G. - Boston, MA | May 2021
It was a very fast process once paperwork was submitted.
Brian E. - Revere, MA | Apr 2021
Kevin Gillis gave us fantastic service.
Edward G. - Hingham, MA | Apr 2021
Amazing customer service, fantastic communication, and made it so easy for me!
Kevin S. | Mar 2021
I have worked with Kevin Gillis for over 20 years. He is awesome, and I completely trust him.
Mary L. | Mar 2021
They were outstanding! Painless process!
Susan R. | Mar 2021
Great service, fastest close times in the world. By far the best team I''ve ever worked with.
Bruce M. | Mar 2021
Ease of use, customer service,
Tina A. | Mar 2021
every one was very professional and knowledgable
Mark T. | Mar 2021
They make refinancing easy.
JAMES S. | Feb 2021
The whole process was easy and quick
Kalia M. | Feb 2021
Quick responses, good rates, people you can trust
Michael O. | Feb 2021
Kevin Gillis and team very professional, friendly and courteous.
Andrew F. | Feb 2021
Kevin Gillis and his team are extremely professional and responsive!
Mary M. | Feb 2021
Custer service was excellent. Website for transferring and signing documents was convenient and easy to use.
KEVIN L. | Dec 2020
Fast, professional and easy!
Michael G. | Feb 2021
Great customer service, very responsive to my questions, transparent process, easy document transfer.
Marc E. | Nov 2020
Kevin is very easy to work with and the team was available for questions. The online document management system was great.
William H. | Dec 2020
Consistent high level of service
Michael R. | Nov 2020
Excellent service team, timely and efficient process.
Robert B. | Dec 2020
Tremendous service, very creative approach. Ultra-professional, flexible, faster than greased lightning. This is my second experience with Kevin Gillis, and he is off the charts amazing. He just thinks more quickly & clearly than the competition and provides options that other lenders do not.
Patrick M. | Nov 2020
They are a pleasure to work with. Very quick, detailed and friendly.
Everett K. | Dec 2020
great service from the team. They were very helpful and easy to work with. The online system worked great as well
KEVIN L. | Nov 2020
Everyone we dealt with were great, especially Kevin Gillis and Cayleigh King
Bryan R. | Dec 2020
The people at guaranteed rate are excellent - extremely helpful, knowledgeable, informative and organized.
Michael G. | Jan 2021
The process was easy and communication was good.
Eliot W. | Sep 2020
Very attentive and extremely helpful
Maureen G. | Nov 2020
They were responsive, efficient and very knowledgeable.
Cory F. | Dec 2020
They were highly responsive and paid personal attention to my transaction.
Martin M. | Jan 2021
Kevin and Erik were helpful and knowledgable throughout the process.
Jonathan B. | Sep 2020
They made the process easy and were there to help every step of the way.
Glen M. | Nov 2020
Kevin and his people are really easy to work with. This is my 3rd refi with Kevin.
Peter H. | Dec 2020
Ease of process, great rates
Bruce R. | Jan 2021
I have worked with Kevin Gillis and his entire team for years. They always provide me with a competitive rate and exceptional service.
Michael A. | Aug 2020
I have already recommended them. I imagine I will in the future.
Lisa F. | Sep 2020
Excellent service; seamless process with Kevin and his team
Amy B. | Oct 2020
Kevin Gillis and his staff are the most professional mortgage company that I’ve ever used!! Well done
Ned S. | Nov 2020
Kevin and his team are the best! Great, speedy communications.
Craig C. | Dec 2020
I can’t think of how the experience could have been any better.
David S. | Jan 2021
Supportive and responsive service.
Harold C. | Aug 2020
Overall process including but not limited to excellent customer service, timely response and application process.
Karen F. | Sep 2020
Kevin Gillis was amazing, responsive and someone I have already recommended to friends and colleagues.
Joseph K. | Oct 2020
Kevin Gillis went above and beyond. His team provided excellent client service.
Bruce M. | Nov 2020
Always communicative, helpful andrea available for questions or concerns
Maria P. | Dec 2020
Kevin Gillis and Cayleigh are outstanding
Bradley R. | Jan 2021
I was very pleased with the friendly service and quick turn around through the process.
Gary N. | Aug 2020
It delivered what has been promised
Gennadiy V. | Sep 2020
Rate was good. Process was smooth
Stephen B. | Oct 2020
Kevin is great to work with. Very timely and seemless process.
Mark P. | Nov 2020
Very positive experience. Team was very professional and courteous. Answered all of my questions.
Richard S. | Dec 2020
The team made this process clear and efficient
Bethany R. | Jan 2021
Very honest and responsive throughout the process. We felt very informed.
John T. | Aug 2020
Everyone was great and extremely helpful.. I never have a issue getting questions answered. Very friendly staff. If I need anything again, they are my immediate call without question.
Dave D. | Sep 2020
Kevin Gillis was amazing - incredibly responsive and helped make everything so easy.
Joseph K. | Oct 2020
Service was excellent and The easy of the loan process.
Jonathan S. | Nov 2020
Personable, responsive, friendly, professional, honest.
Edward K. | Dec 2020
we have gotten great service and great rates!
Randall S. | Jan 2021
Unbelievable client service. Timely and proactive communications on all matters. Outstanding experience!
Stephen P. | Jul 2020
The process, and people I have worked with, have been great
Michael R. | Jul 2020
Kevin and his team were easy to deal with. Being able to upload documents easily made the process user friendly
Brian R. | Jul 2020
I have worked with Kevin Gillis many times. Great service.
James K. | Jul 2020
great attention and service by Kevin Gillis and a great rate in a tricky market.
Elizabeth M. | Jul 2020
Very convenient doing everything over phone and emails..
Fernando P. | Jul 2020
I liked the online communication tools and I have worked with Kevin Gillis for 20 years.
Patrick M. | Jun 2020
Very attentive. Answered all my questions quickly.
Michael G. | Jun 2020
They were very pleasant & helpful which made the whole process extremely easy especially doing as many refi’s as we have in the last 40 years
John A. | Jun 2020
Kevin Gillis and his team are awesome. Everything went smoothly with our close. All the staff is knowledgeable and very helpful.
Mary L. | Jun 2020
Kevin Gillis is very responsive
Louis S. | Jun 2020
outstanding customer service, fast response time, and the ability to electronically sign / provide info is so helpful and easy!
Kevin S. | Jun 2020
Kevin Gillis, he was great to deal with and all the other people involved, were great also
David C. | Jun 2020
Easy process, very responsive
Matthew B. | Jun 2020
Super easy to work with everyone and 99.9% of the process is virtual
Lindsay V. | Jun 2020
Quick to respond and nice to work with.
Joseph M. | May 2020
Fantastic customer service. Available whenever we needed them.
Michael D. | May 2020
Because my experience was great!
Jonathan S. | May 2020
attention to detail in a timely manner
Charles H. | Apr 2020
best rate quote, quick, easy, courteous.
Thomas S. | May 2020
Great service and communication.
Richard S. | May 2020
Great staff. Easy process.
Sara K. | Apr 2020
Kevin and his team take great care of me.
Peter H. | Apr 2020
Outstanding rates and thoughtful approach to the refinance of my home loan.
Tamara K. | Apr 2020
great service, responsive, knowledgeable, flexible to schedules, explains process in an understandable way.
Edward K. | Apr 2020
Great working with Kevin Gillis and his group.
Jay A. | Apr 2020
They were very helpful and able to get me the best rate possible!
Alec D. | Mar 2020
The entire team was always very responsive and the online portal was easy to use.
Jennifer H. - Boston, MA | Jul 2022
Smooth process and professional and friendly people
Simon A. - Norwood, MA | Aug 2022
As first time home buyers, the portal was great to use but we could have used a bit more explaining what to expect/what was needed/where it should be submitted.
Sarah M. | Mar 2020
The team was extremely responsive and very clear on educating/communicating us on our options.
Carissa M. - Peabody, MA | Jul 2022
exceptional and expeditious service
Kevin W. - Kingston, MA | Aug 2022
Kevin and his team made the process super simple to understand. Their ability to keep things moving quickly also help me submit a strong offer within a quick turnaround.
Ryan M. - Danvers, MA | Sep 2022
Every contact was very helpful and respectful.
Norma H. - Worcester, MA | Dec 2022
Great customer service and dedication to a job well done.
Robert S. - Medford, MA | Apr 2023
Very organized in terms of communicating what was needed and when.
Brian S. - Southborough, MA | May 2023
Great communication with them and they quickly answered all questions. Overall a great experience. Big shout out to Kevin. He was flexible and worked with us during our experience.
Joshua B. - Natick, MA | Jul 2023
Their team was more informative, efficient, responsive and helpful than the two other lender teams (not really a team though, just the one loan rep) we were speaking to.
Patrick T. - Brighton, MA | Nov 2023
Ease of process and having my questions answered in real time.
Mary B. | Mar 2020
As a first time home buyer with no knowledge on how the process works, I was guided with quick and knowledgeable responses always!
Brinna K. - Billerica, MA | May 2022
Great service, very responsive and forthcoming.
Thomas C. - Peabody, MA | Jul 2022
Exceptional client service from Kevin and team!!
Kyle M. - Waltham, MA | Aug 2022
very helpful in every aspect of the loan process
Philip C. - Saugus, MA | Sep 2022
Great correspondence liked the document upload worked with great team
Daniel W. - Lynn, MA | Oct 2022
Very helpful and responsive
Daniel L. - Boston, MA | Dec 2022
kevin gillis and staff were outstanding, thank you
David C. - Topsfield, MA | Mar 2023
Working with Guaranteed Rate made the entire home-buying process as simple as possible. As a first time buyer, I was inexperienced when it came to the entire process and Guaranteed Rate went above and beyond to help me in this process!
Craig M. - Medford, MA | Apr 2023
I had a great experience obtaining my mortgage through Guaranteed Rate right from the start. Kevin G. and everyone else that helped me through the process was kind and very responsive to efficiently complete my loan. With this being my first mortgage, I am very happy I went with Guaranteed Rate. Thank you!!!
Maryann M. - Danvers, MA | May 2023
Fantastic service. Kevin Gillis'' team was excellent.
Andrew G. - Boston, MA | Jun 2023
Timely responses. They were able to accommodate a 3 week close. The online web experience as far as uploading documents and having everything available was great. There was also informational guide to the closing process which explained it all in detail. My fiancé and I are anxious people and Kevin Gillis reached out to let us know, things take time and everything is going according to schedule and put us at ease. Clear communication, and the digital experience was simple.
Joseph S. - Beverly, MA | Jul 2023
Every person I worked with was on top of everything. Answered every question immediately. People were transparent, and the process was easy.
John C. - Upton, MA | Nov 2023