What people are saying... What people are saying... Back to profile
Because of one person - Kevin Keane!!!
Shanawaz M. - Jersey City, NJ | Apr 2022
Was a very easy process with great customer service and communication
Lesley H. - Jersey City, NJ | Apr 2022
Easy process, friendly and knowledgeable staff
Theodore P. - Milltown, NJ | Apr 2022
Excellent knowledge and service. Easiest mortgage I ever experienced
Marilynn M. - Metuchen, NJ | Jan 2022
Great communication and fast and excellent service
Debbie M. - Brick Township, NJ | Jan 2022
Outstanding customer service and attention to detail.
Andrew C. - Bayonne, NJ | Jan 2022
Guaranteed staff were honest reliable and pleasant to work with
Theodore P. - Milltown, NJ | Dec 2021
They were amazing through the whole process and made it very easy for us
Iterria M. - Toms River, NJ | Nov 2021
Kevin Keane & his team were very professional & on top of me to help me make my close(s) as fast as possible. They helped me with 2x Failed (inspection failures) closes and one successful close and were very patient with me as a first timer homebuyer.
Kevin L. - Chester, NJ | Nov 2021
GR was able to approve me for a conventional loan where three other lenders could not. The process was straight forward and easy.
Samantha G. - Staten Island, NY | Oct 2021
Always an easy transaction.
Eric D. - South Plainfield, NJ | Oct 2021
Very easy with Kevin walking me throughout the process.
Elizabeth P. - North Plainfield, NJ | Sep 2021
Personal attention and helpful advice and guidance
Christine R. - Jersey City, NJ | Aug 2021
Every step of mortgage was easy and straightforward. Every person who assisted was kind.
Megan I. - Newburyport, MA | Jul 2021
Excellent communication. Trustworthy service. Kevin Keane is just fantastic.
Tamara S. - Highland Park, NJ | Jul 2021
They never miss a deadline, are on top of the transaction. They’re simply the best.
Gabriela G. - North Plainfield , NJ | Jun 2021
They responded quickly and explained everything very well for us.
Kiran B. - Middlesex, NJ | May 2021
Best rate, responsive/good service. Original mortgage through GR as well.
Michael O. - Rumson, NJ | May 2021
They were very professional and didnt promise anything they couldnt deliver. They always picked up my call and they went the extra mile to close me when I wanted.
Vito F. - Bridgewater Township, NJ | May 2021
Each agent made the process simple and easy.
Roland A. - Brooklyn, NY | May 2021
Kevin Keane and his team diligently helped me through the process of refinancing my mortgage. I am so glad to have had the chance to work with these attentive professionals.
Eric F. - Belmar, NJ | Apr 2021
This is the third mortgage/refinance where I have used Guaranteed Rate
Anthony V. - Woodbridge Township, NJ | Apr 2021
Kevin was fantastic from start to finish
Matthew M. - Bayonne, NJ | Apr 2021
Entire team was great to work with, from beginning to end. Very responsive, friendly, and professional. Thank you to Kevin Keane, Beth Anne Abrams, Nancy Szwajkowski & the entire team.
Douglas M. - Oceanside, NY | Apr 2021
Loan funding was quick and easy.
Sarah L. - Brick, NJ | Apr 2021
The staff provided extraordinary customer service.
ELIZABETH B. | Mar 2021
It was a pleasure to work with Kevin and he was very informed and helpful during the loan processing
Angela W. | Mar 2021
Kevin Keane was extremely helpful throughout the process. Rate was very competitive.
Brian C. | Mar 2021
Kevin was down to earth and very attentive.
Peter C. | Mar 2021
Excellent support, Kevin was attentive and helpful through the whole process.
Meaghan F. | Mar 2021
They communicate well and very prompt with responding to questions.
Marion M. | Mar 2021
Everyone I worked with was great. Closed on a refi in less than a month.
SHALYN W. | Mar 2021
Kevin Keane is awesome at his job, and very helpful. He never minds talking and running numbers or helping to solve a problem if it comes up.
Martin D. | Mar 2021
Very personable. Was comfortable with all representative.
Anna-Marie S. | Feb 2021
The system was very helpful and fast to set up the documents.
Santiago A. | Feb 2021
The entire process was very easy
Andrew G. | Feb 2021
Kevin Keane was always available to answer any and all questions. Also, once we were pre approved Kevin and his team helped to make the process seamless.
Maria G. | Feb 2021
Kevin Keane and his team were phenomenal. They were very easy to reach, willing to take time to answer questions, give payment scenarios and when the rest of my “team” was seemingly dysfunctional — Kevin “saved the day!” If it had not been for the time he took to ease the stress of it all we would have decided against this purchase. Which after the stress of it all, has turned out to be an even better home than we anticipated!
Dawn M. | Feb 2021
Kevin is extremely knowledgeable and helpful. He worked very hard for me and answered all my questions and concerns. The whole team did a great job keeping me up to date and processing my loan in a timely fashion.
Susan F. | Feb 2021
Kevin and the team made the process SO easy. Responsiveness from kevin was outstanding never worked with anyone like him before. I will only work with him in the future!
Gina S. | Feb 2021
Great communication, very fast, very easy process
Dominic Z. | Feb 2021
Good service and tools. Transparent about process and fees.
Jaymes F. | Feb 2021
Kevin Keane was amazing from the start. He was always accessible and an amazing guide throughout the entire home buying process.
Marc F. | Aug 2020
Excellent customer service
Susanne S. | Feb 2021
The Helpful, friendly, courteous service. The speed upon which everything was able to be completed was amazing
William C. | Aug 2020
The whole entire team that I dealt with were great!
Alfonso C. | Oct 2020
Kevin did a great job explaining every part of the process with me, he was very detailed as well. He made me feel comfortable and understanding when moving forward with the the whole process. Everything was quick and easy.
Frank S. | Dec 2020
Kevin and his team were knowledgeable. They also worked with an extreme sense of urgency so we could close very quickly with no hiccups.
Cory H. | Aug 2020
Kevin Keene is AWESOME and AVAILABLE
Bruce Z. | Oct 2020
Fast, organized, easy to reach, polite service
Joan C. | Dec 2020
They were very easy to access and communicate with, clear in the information provided, and even worked to speed up my closing.
Kaitlyn P. | Aug 2020
I was extremely satisfied with the service.
Rose D. | Oct 2020
The company have an Excellent team.
Anthony R. | Nov 2020
Friendly, knowlegable, professional, and responsive.
Daniel K. | Dec 2020
They were always on point they gave me the best rate and they were able to be available whenever I had a question. 100% satisfied
Amparo B. | Aug 2020
All of the Guaranteed Rate employees are top notch and so easy to work with.
Scot H. | Oct 2020
The people was very professional and kind
Pablo L. | Nov 2020
Least stressful mortgage application process ever. Very responsive, helpful, and communicative folks. Always were on top of the mortgage process and sending reminders when something needed to be done. Best mortgage rate!
Ariel L. | Dec 2020
Because starting with Kevin, the team was responsive and managed to process flawless.
SanMartin G. | Aug 2020
Great communication and organized checklist for next steps.
Adam F. | Sep 2020
Kevin Keane my broker is fantastic. The tools are easy and automated, put it all together and seamless great experience.
JONATHAN R. | Oct 2020
Easy to work with and great rates!
Evan S. | Nov 2020
Start to finish, professional and efficient
George B. | Dec 2020
very responsive, made everything easy.
Laura T. | Jan 2021
Prompt services and responses and giving great options
Harshali M. | Aug 2020
Everything worked perfectly.
Patricia H. | Sep 2020
Kevin Keane walked me through the process and always provided me with valuable information. Cristina Anderson was also great throughout the process and was very helpful.
Spiro S. | Oct 2020
Everything was online, very clear on tasks, extremely fast response from team, very very pleased with the ease of the process.
Robert C. | Nov 2020
I had a great experience with my Refi.
Michael W. | Dec 2020
Kevin was very timely in all correspondences.
Jacquelyn M. | Jan 2021
Very easy to work with very smooth and understandable process
Mark A. | Aug 2020
Amazing service from Mr. Keane and his team
Michael C. | Sep 2020
They were with me every step of the way
Ronald Z. | Oct 2020
Kevin was great at providing information and getting approval early in the process.
Paul N. | Nov 2020
They did a good job, good rate, like the guy we worked with.
David S. | Jan 2021
I already recommended a friend who is looking for a new house
Ashlee S. | Jul 2020
They were available at all times and the weekends as well
Catherine A. | Jul 2020
They were so upto date with signing
Alexie S. | Jun 2020
They were fast, easy to work with and transparent about the process!
Sara N. | Jun 2020
Guaranteed Rate, especially Kevin Keane and his team have been great! They always exceed our expectations and help us with any questions we may have!
Cynthia G. | May 2020
They were always available for any questions or concerns.
Megan P. | May 2020
For their expertise and eagerness to help
PETER B. | May 2020
because they answered all my questions helped me get the best rate and always kept me up to date
Artur S. | Apr 2020
They are knowledgeable, they know what they are talking about and were able to close my mortgage in record time with NO UNNECESSARY RED-TAPE.
Michael F. | May 2020
Working with Kevin Keane and his team is very easy.
Eric D. | Sep 2019
We prayed vigorously for the right home, and we feel God put the right people in place to not only get us there but to valiantly assure us that we were in the right hands. Forever grateful for our Guaranteed Rate team. Thank you all!
Emil B. | July 2019
Kevin was great to work with. He went out of his way to be able to answer my questions and talk to my parents when I wanted them included in the conversation even if that meant talking to me after regular business hours. He responded to emails and phone calls very quickly and explained everything in details that I was able to understand.
Danielle M. | July 2019
Kevin and his team were extremely easy to contact and were always available to answer questions. We are very satisfied and Guaranteed Rate made our Load process very easy.
Kiran B. | May 2019
Great service and great people. Made my process very painless.
Milagros J. | May 2019
Kevin Keane is an exceptional loan officer who went out of his way to make sure this process was as painless as possible. Very professional and knowledgeable and more than willing to help me understand each step in obtaining a mortgage. I won’t say that it was always easy, but Kevin was always forthcoming and kind. He is definitely an asset to the Guaranteed Rate team! Thank you so much Kevin!
Traycee W. | April 2019
Kevin Keane is the best and most thorough loan officer I have ever had the pleasure to work with. He made everything simple and got back to us immediately. He truly made the process painless!
Shannon L. | March 2019
Kevin Keane made the process easy, and took the time to talk to me about all of my options. I would recommend him to anyone. The process was a bit tough with all of the required paperwork on tight deadlines for someone who works a full time job and has obligations. Otherwise, good service and I am satisfied up to this point.
Martin D. | March 2019
Kevin Keane was excellent!!! He made the process of buying a house extremely easy. Very knowledgeable and easy to talk to.
Vicky M. | February 2019
Our sales rep, Kevin Keane, was great. His processor, Maryellen, was so on top of the file application. They were both pleasant and the loan moved along quickly and without drama. We closed on time and all was good!!
Alexander S. | January 2019
Kevin was an amazing agent. Of all the loan officers we spoke to he was the only one who really walked us through the whole process of our loan and closing costs. He was also very accessible and answered our calls at any time. He was so helpful, we learned so much from him, he always answered any question we had, no matter how strange, and made sure we understood the whole process, not just his part of it. It was truly a pleasant experience. We’re so thankful for him.
Victoria A. | December 2019
From the moment I connected with Kevin Keane, I knew I was in good hands. He is very knowledgeable, professional and was always accessible throughout the process. Also, the online tools to load documents made the process even easier. I closed in record time! I am so happy in my new home and am very grateful for Kevin and the Guaranteed Rate team.
Kilolo T. | December 2018
Kevin and his entire team were great!
Norrinda H. | December 2018
Kevin Keane and Michelle Graci provided exceptional customer experience throughout the entire process of getting a mortgage. We could not be any happier with the level of service and professionalism. We are happy with the rate and PMI amount.
Matthew M. | November 2018
Kevin and his team did a good job.
Eric D. | October 2018
Kevin Keane made it very easy for me to get this mortgage setup completed. He was always available whenever i had questions or need to make changes etc. Really appreciate his help and very quick turn around. He is the Best.
Krishna K., October 2018
Kevin Keene and his team were amazing and responsive.
Glenn H. | September 2018
Kevin Keane went out of his way to help me with my loan. He did a great job communicating at each step in the process. And Michelle Graci was an absolute pleasure to work with. Great team!
Bryan K. - July | 2018
Kevin Keane was a great help. He explained all my options and walked me through each step. He followed up to make sure everything was done properly and in time for closing. Couldn't ask for a better person or company to deal with.
Howard C. | July 2018
Kevin Keane and Guaranteed rate team are amazing. The mortgage process was so easy and fast. They always assist you and help if needed. I highly recommend Guaranteed Rate.
Ahani I. | June 2018
Kevin and his team were super helpful, clear, and diligent in the process. This is our second time around in buying a home and this experience just made it easier for us to consider Guaranteed Rate anytime we would consider buying moving forward.
Lemuer P. | June 2018
Very professional staff.
Kevin J. | June 2018
Thank you team for making my first go at homeownership go as smoothly as possible. I never felt overwhelmed or stressed. The team was always there to answer any question I had. Thank you again for making my experience really amazing.
Kimberly S. | May 2018
Kevin my agent was really good. He had the patience to explain me everything with much details and going over and over again with the details.
Jaime C. E. | May 2018
All involved were knowledgeable in regards to what was needed and quickly responded using online features.
Joseph G. - APRIL | 2018
" I am extremely satisfied with Kevin and his team for all the assistance they provided to me throughout the process. They made it extremely easy for me and they took care of everything. That is the 3rd time using Guaranteed Rate and they have been consistent again and again. Excellent job guys and thanks for everything."
Kyriakos M - New Brunswick, NJ | Feb. 2016
" Kevin Keane made my house buying experience exceptional, he was so attentive and made it feel like I was dealing with a best friend. Guarantee Rate is extremely lucky to have him"
LOURDES A. - Hillburn, NY | Dec. 2015
Matt was very professional always available. explained every detail thoroughly! He was a pleasure to work with.
SandraR. – Linden, NJ| Feb. 2015
Everyone in this process was fantastic! Great customer service and just good people to work with.
Jaime S. - Freehold, NJ | Dec. 2014
Kevin is personable and professional! He helped us through the entire process immensely!
Lori H. -- Hazlet, NJ 4/24/2014
I want to thank you and all concerns for making this a seamless and quick transaction. Your customer service skills are exceptional. Guaranteed rate is the best I've ever been through.
Kirk W.
Kevin Keene not only walked me through everything, but did so in a friendly and supportive way. He also gave me some advice about paying down my debts that was a real game-changer. Honestly, when I talk about money I get a little nervous, but Kevin answered all of my questions and responded to emails almost instantly. He was (is) a really stand-up guy.
Dan M. - Kendall Park, NJ 5/2012
Because they worked with me till the very end. Professional and non stop.
Monica M. - Bayonne, NJ | Aug 2022
Professionalism, courtesy, approachable, responsive.
Brenda T. - Jersey City, NJ | Apr 2023
Kevin, I just wanted to express my appreciation for the outstanding service provided by you and your team in refinancing our home. Your personal service and attention to detail combined to make this transaction unbelievably easy for us. Thank you.
Dave and Nancy Bauchat
Kevin went above and beyond making sure he was always available
Kristin V. - Freehold, NJ | May 2022
Kevin and his team were amazing.
Richard F. - Freehold, NJ | Aug 2022
Excellent responsiveness and customer service.
Thomas B. - Bradley Beach, NJ | Jan 2023
Kevin Keane was able to get me be the best rate. He stayed with me on the phone for more than an hour talking to the lender making sure I had all the documents needed for closing.
Vicencio M. - Franklin Township, NJ | Feb 2023
Easy, pleasant transaction.
Ariel G. - Manalapan Township, NJ | Mar 2023
I never had a more stress free loan process, the team at guaranteed rate is Amazing and very helpful. Huge shout out to Christian Soto
Joseph T. - Brooklyn, NY | Apr 2023
Most everything was easy and quick.
Leonel P. - Brick Township, NJ | May 2023
Super pleased with the communication and knowledge
Cassandra O. - Brick Township, NJ | Jul 2023
Kevins the best, answered every question and eased every concern we had as first time home buyers.
Rachael P. - Old Bridge, NJ | Nov 2023