What people are saying... What people are saying... Back to profile
I had a fantastic experience working with Kevin O'Brien and his team. They made the process easy and were available for every question I had.
Diane L. - Chicago, IL | Mar 2022
I really enjoyed working with my team at Guaranteed Rate. They went out of their way to make sure I was kept in the loop and felt able to both asking
Lloyd P. - Chicago, IL | Nov 2021
Kevin and Erin were wonderful to work with.
Alyssa A. - Williams Bay, WI | Nov 2021
Very convenient, quick and organized.
Maritza B. - Stickney, IL | Oct 2021
The customer service and ease of working with Kevin O’Brien was a wonderful experience, and I would want that for anyone I know going through this process.
Jennifer W. - Berkeley, IL | Sep 2021
They made it relatively painless and were always available.
Keith O. - Chicago, IL | Sep 2021
I was totally satisfied with the Guaranteed Rate team. They were extremely helpful and considerate.
Marva H. - Chicago, IL | Aug 2021
Easy online process for refinancing, good interest rate, friendly staff
Kaarina M. - Evanston, IL | Aug 2021
Was not an easy loan but you got it done
Robert R. - Chicago, IL | Jul 2021
The service provided by Kevin O'Brien far exceeded my expectation
Philip M. - Evergreen Park, IL | Jul 2021
Lender I worked with was great
Ryan C. - Chicago, IL | Jun 2021
Overall solid experience, but some hiccups
James S. - Chicago, IL | Jun 2021
I gave this rating because my long officer was very helpful and made the process simple and easy.
Chantell D. - Lansing, IL | May 2021
My Mortgage broker, Kevin O’Brien was excellent. He was prompt, efficient and a delight to work with.
Erin O. | Mar 2021
Everyone was excellent to work with. Instructions, needs, and timing was clear.
Christine D. | Sep 2020
I am not a #'s guy and everyone on the GR team made the process simple and kept me well-informed throughout. Super pleased.
Albert D. | Sep 2020
The application process was handled professionally and went well.
Carole D. | Nov 2020
Guaranteed Rate was easy to work with, helpful and had the lowest rate for refinancing our home!
Samantha G. | Aug 2020
Kevin was very helpful and answered all my questions promptly.
Theresa I. | Sep 2020
Very professional - made this process easy
Richard O. | Oct 2020
Efficient, hard working, knowledgeable
Elise F. | Nov 2020
Everyone I worked with courteous and professional!
Michael A. | Dec 2020
It was easy. Real humans were accessible if I had questions. Kevin O''Brien and Cynthia Thomas are top-notch professionals. I never felt uneasy with the process.
Robert M. | Jan 2021
The team was great. Everything went fast and smooth.
Joseph D. | Jun 2020
Excellent loan officer Kevin OBrien
Carl B. | Jun 2020
Kevin O'Brien was amazing to work with!!
DONNA S. | May 2020
Wonderful experience - Kevin O'Brien made things extremely easy and was great at communicating with us every step of the way.
Trisha B. | May 2020
the ease of doing business
Cheryln P. | May 2020
Excellent Loan Officer. Mr O.Brien was super helpful all the way through the process.
Carl B. | Apr 2020
Professional, efficient, competitive
John G. | Mar 2020
Excellent Experience from start to finish!
Jason B. - Ruskin, FL | Jul 2022
Exceptional and fast service every step of the way
Jordan M. - Highland, IN | Sep 2023