What people are saying... What people are saying... Back to profile
Kevin and his team were efficient and responsive at every step of the loan process.
Jean L. - Norfolk, VA | Apr 2022
Kevin did a great job in coordinating the loan process.
Matthew C. - Honolulu, HI | Feb 2022
Excellent service by Kevin Sumimoto. He is always on top of things and kept us informed each time. Also, he is knowledgeable, helpful and shows concern for client.
Priscilla A. - Honolulu, HI | Nov 2021
They stopped at nothing to make sure our mortgage process was quick and easy, offering excellent rates, and making sure we were comfortable throughout the entire process.
Quincy B. - San Angelo, TX | Sep 2021
Everything went smoothly.
Linda B. - New York, NY | Nov 2021
only because Kevin Sumimoto's excellent service
Gregory M. - Honolulu, HI | Aug 2021
Kevin made the process smooth and painless. He was not just our mortgage broker; he advised us every step of the way. We closed on our new home faster than expected thanks to Kevin's proficiency.
Michael P. - Kailua, HI | Aug 2021
Kevin made everything easy!
Kristen P. | Mar 2021
Customer service was excellent.
Dennis D. | Aug 2020
Kevin Sumimoto is the best.
Joel O. | Feb 2021
Kevin Sumimoto has an extraordinary ability to share his high quality professional expertise through his supportive and kind personal character. Kevin provided guidance every step of the way from start to finish. Each time I had a question, Kevin took time to thoroughly respond and ensure I had clarity moving forward. He went above and beyond in all his endeavors, and I have already recommended Guaranteed Rate to friends and colleagues because of Kevin's integral role in the home buying process.
Linda F. | Aug 2020
excellent customer service
Alexy D. | Oct 2020
Kevin Sumimoto is my loan officer and he exceeded my expectations in everything. Kevin supported me and always provided me with honest feedback. I 100% trust Kevin and the GuaranteedRate team. Kevin worked hand - in - hand with my relator. I am thankful and feel honored being able to have such a knowledgeable team. Kevin's communication skills were exceptional. He responded within minutes and never made me feel uncomfortable even though I asked many questions.
ANDREA W. | Aug 2020
Because of your representative, Kevin, who was super attentive and helpful..... always available and engaged.
Terry T. | Sep 2020
the lender I worked with, Kevin Sumimoto, was excellent.
Barbara A. | Oct 2020
Our loan process was very pleasant. Kevin Sumimoto was excellent. He helped us understand every step, and was always available to answer our questions. The online services for uploading documents and filling applications were smooth and user-friendly. Kevin guided us though and assisted any time we were unsure if we were doing things right.
JOHN S. | Nov 2020
Kevin Sumimoto walked me through the process with professionalism and kindness. His knowledge and hard work made everything go smoothly.
Nanette W. | Dec 2020
Because Kevin was amazingly available to me to explain things and such
Paula H. | Jan 2021
My loan officer was so helpful and available for any and all questions/concerns.
Serena L. | Jul 2020
It was incredibly easy and smooth to work with Guaranteed Rate, we had a great experience. However, I think most of the credit goes to our agent Kevin Sumimoto.
Caroline F. | Jun 2020
I gave Guaranteed Rate the highest rating for several reasons: 1 - our agent (Kevin Sumimoto) was professional and trust worthy, taking the time to explain anything we had questions about and he stayed in communications; 2 - the ability to complete much of the process electronically and effectively made it very convenient and efficient; 3 - there was a significant attention to detail on the part of Guaranteed Rate to ensure security of sensitive information and to protect against potential fraud by third parties.
Scott W. | May 2020
Knowledgeable, quick response, friendly
Jade K. | May 2020
Kevin Sumimoto was excellent. We knew what we were doing every step of the way.
Junior A. | May 2020
Kevin was wonderful to work with and so incredibly helpful and informative.
Abigail S. | Apr 2020
They were very easy to work with, kind, and worked very hard and fast for us.
Delfin T. | Jan 2020
My loan officer, Kevin Sumimoto, was excellent. Very professional, helpful, and responsive during the entire process. Also, the loan process itself was fast and easy.
Peter B. | Sep 2019
Kevin Sumimoto was extremely patient and helpful with everything. We are very grateful for all that he did for us.
Malaea W. | April 2019
Professionalism and timeliness,
Pliny A. - Honolulu, HI | Apr 2023
The closing was smooth and stress free.
Patricia R. - Crossville, TN | May 2023
Kevin S. was great throughout the entire process
Scott D. - Kailua, HI | Jul 2023
Kevin was amazing he was very patient and explained everything. He always answers his phone no matter when we called. We felt very comfortable and we totally trust him.
Geoffrey J. - Honolulu, HI | Sep 2023