What people are saying... What people are saying... Back to profile
The refinance process was easier and quicker than I could have imagined
Jennifer B. - Rutland, VT | Apr 2022
Kia Gostovik and her team was amazing to work with. They were very fast and responsive to all of our emails, messages and phone calls. This one of the easiest loans we have ever done thanks to this team.
Tracy C. - Mapleton, UT | Apr 2022
Entire process was smooth and painless.
Joseph B. - Mesa, AZ | Apr 2022
Simple process and team was very helpful and responded quickly
Joel K. - Channahon, IL | Apr 2022
The loan team was very helpful and responsive, and closing was fast.
Jeffery P. - Fairfield, CA | Apr 2022
GR was thoughtful, easy to navigate and thorough from start to finish.
Jillian M. - Tyngsborough, MA | Apr 2022
the team was always attentive and reachable. Also helped me troubleshoot issues. Listened when I brought data contesting my appraisal and worked with me to get it re appraised
Seth E. - Rogers, AR | Apr 2022
Earned it with the amount of challenges we overcame.
Clay W. - Santa Rsa Bch, FL | Mar 2022
Easy process. Quick turn around times & communication!
Yamilex J. - Ayden, NC | Mar 2022
The entire team was attentive and helpful, Kia, Michelle & Josh.
Niya I. - Chicago, IL | Mar 2022
Great from beginning to end. Used my info to make it easy
J Christopher C. - Chicago, IL | Feb 2022
Great people - Great service oh wait… Grate* Love TEAM KIA!
Sheri A. - Oceanside, CA | Feb 2022
I was pleasantly surprised how smooth and easy the process of obtaining a mortgage. Especially since the home buying process can be so stressful.
Owen S. - Charlotte, NC | Feb 2022
Kia and her team were great to work with.
Jesse C. - Myrtle Beach, SC | Feb 2022
My Mortgage Specialist, Kia Gostovic, and Loan Coordinator, Michelle Lim, were incredible. Kia worked hard and fast to make sure the refi was being handled quickly and even worked through my multiple questions as we sorted out the best and final set up. Michelle also on point at all times, driving the process, and I just appreciated them both being friendly and responsive.
Michael D. - Waxhaw, NC | Feb 2022
They are professional and fast
Anand H. - Plano, TX | Feb 2022
Very helpful throughout process, easy and quick transaction
Christopher C. - Bridgeport, WV | Feb 2022
Every single step was perfection.
Jeremy D. - Las Vegas, NV | Jan 2022
The employee team is great. Very efficient and works well together to get the job done
Daniel O. - Incline Village, NV | Jan 2022
The worked hard to ensure the closing happened on time despite having to deal with an incompetent realtor on the seller’s side.
Trevor E. - San Diego, CA | Jan 2022
Very easy to to apply and get through process.
Virgilio L. - Fort Wayne, IN | Jan 2022
Very easy to work with the whole team
Hope G. - Oak Forest, IL | Jan 2022
Very Responsive and such a seamless process.
Bianca V. - Las Vegas, NV | Jan 2022
Y'all spent the time working with me to get lower rate offers than competitors which saved me money and therefore I am willing to work with y'all again and recommend your service again.
David E. - Montgomery, AL | Jan 2022
Efficient, polite, responsive, everything done online and at home.
Ryan L. - Minneapolis, MN | Dec 2021
Great communication and easy process
Diana P. - Mcallen, TX | Dec 2021
Kia and her team are the best. I think this was my 4th or 5th loan with them. They work together really well to get the job done in a timely manner. Communication was plentiful. Kudos to the entire team.
Daniel O. - Incline Village, NV | Dec 2021
Easy and fast transaction. Great communication from the VP, processing and insurance team
Biljana C. - Akron, OH | Dec 2021
Love my loan team! Kia and team are loan rock stars!
Sheri A. - Oceanside, CA | Dec 2021
Very smooth process and easy to use.
Rhonda W. - Angier, NC | Dec 2021
Easy to work with and very helpful staff
Jose P. - Las Vegas, NV | Nov 2021
Kia was great and engaging the entire process
Shemekia L. - Prosper, TX | Nov 2021
The Guaranteed Rate team is efficient, courteous and responsive. We closed on time and the process was smooth.
Katie S. - Missouri City, TX | Nov 2021
Kia was super helpful during our loan process. She acted quickly, communicated effectively and really made us feel safe and secure up until closing.
Stephen D. - Reading, MA | Nov 2021
Kia Gostovic and her team were amazing! They were great with communicating to me what the next steps were and anything they needed from me on my end. Everyone I spoke with was extremely knowledgeable and any questions I had were always answered in a timely matter. Buying a home can be extremely stressful but Kia really made it a stress free process. I will definitely be recommending Kia to all of my family and friends.
Devon L. - Pine Grove, PA | Nov 2021
Everything was very smooth, easy to understand what was required of us and went quickly
Kelly B. - Henderson, NV | Nov 2021
Smooth quick process, with minimal work required on my end. Everyone was responsive to my questions
Josep C. - Needham, MA | Nov 2021
Process was efficient and convenient. Kia was great - she always let us know what was happening, answered questions quickly.
Carter R. - Acton, MA | Nov 2021
Always wonderful to work with. They make everything easy to do. I can sit at my desk, use the portal, and provide all the documentation. Kia sent timely reminders and got everything rolling without issue.
Kara Y. - Winchester, MA | Nov 2021
Fast , efficient , easy , helpful
Rebecca S. - Berwick, ME | Oct 2021
easy and helpful working with GR
Gregory W. - Manchester, MA | Oct 2021
clear communication and smooth process
Yesenia R. - Riverview, FL | Oct 2021
The process was easy, personable and quick
Regina F. - Justice, IL | Oct 2021
They made the process so simple! The whole team kept in contact with me on a daily basis and kept me updated throughout the whole process. And were very friendly! Great first time home buying experience!
Cassandra H. - Carolina Beach, NC | Oct 2021
I would definitely recommend Kia and her team, they were great with communication.
Brianna E. - Coon Rapids, MN | Oct 2021
Very efficient and great communication
Randall T. - Valparaiso, IN | Sep 2021
The application process from start to closing was very efficient and the support from the team was excellent.
Matthew H. - Meredith, NH | Sep 2021
The process was pretty easy overall. Everyone was very helpful.
Tara P. - Plainfield, IL | Sep 2021
The process was quick and easy
Brandon L. - Saint Leonard, MD | Sep 2021
Kia Gostovic, Josh Tartar, Michelle Lim, Vanessa Berrios. That team was exceptional. I couldn’t have had a better experience.
John H. - Tinley Park, IL | Aug 2021
Always great service! Kia is amazing!
Delight D. - St. Peters, MO | Aug 2021
Very easy process and good communication
Marcela N. - Gilbert, AZ | Aug 2021
Efficient process. Quick turn around. Minus one for Website and document upload could be a little clearer.
Ashley V. - New York, NY | Aug 2021
Excellent communication and follow-up by all involved. Process was very streamlined.
Robert W. - Trevor, WI | Aug 2021
Everyone was absolutely amazing from beginning to end! THANKS ALL!
Kara A. - Conway, SC | Aug 2021
Kia was awesome to work with. Very timely on answering any question we had. Made this process very easy and stress free.
Christopher F. - Goodyear, AZ | Aug 2021
Super smooth transaction, great communication
Danielle K. - Beaverton, OR | Aug 2021
Quick, consistent communication and updates to documents when errors were found. Digital everything (except closing) and actually having a notary that arrived on time with the correct documents.
Aaron G. - Las Vegas, NV | Jul 2021
The whole process was such a smooth process. No problems at all. Kia was very thorough and on top of every question I had. I already asked her to be the VP for my next loan which will be an investment property. Michelle Lim was also very thorough proactive. It was such a nice experience.
Lori J. - Wilmington, NC | Jul 2021
They quickly respond to all our concerns and questions. The process was 100% online/electronically done and we closed quickly.
Susan S. - Sparks, NV | Jul 2021
Speed, efficiency, little red tape
Matthew S. - Wheaton, IL | Jul 2021
Kia Gostovic and her team were extremely helpful during the entire process.
Joseph C. - San Antonio, TX | Jul 2021
Kia and her team were incredibly efficient and helpful. Very communicative and responsive.
Sasha G. - Hialeah, FL | Jul 2021
process was quick and easy
Christine N. - Avon, CO | Jul 2021
Everyone was great. Super friendly. Process was easy start to finish
Halary P. - Windham, NH | Jul 2021
Everyone I dealt with was quick to respond, professional, and kept me informed about every step of the process. Guaranteed Rate’s online system was simple to use and showed exactly what was needed from me and uploading files for review was very user friendly.
Steven M. - Simi Valley, CA | Jul 2021
The entire team was knowledgeable, quick to respond, and able to meet all of our needs quickly. We also got the best rate with the lowest fees!
Alyssa J. - Waltham, MA | Jun 2021
The entire team was great!!! Being an employee my expectations were high and the team did not disappoint - but exceeded. Kia & Vanessa both excellent to work with.
Kara N. - Dyer, IN | Jun 2021
Everything was so easy. Kia and Michelle were wonderful.
Andrew B. - Elkview, WV | Jun 2021
Courteous, responsive and helpful.
Brian J. - Kansas City, MO | Jun 2021
They were really pleasant to work with!
Desiree M. - Yorkville, IL | Jun 2021
I had a good experience with my loan officer.
Heather C. - Elkton, MD | Jun 2021
Very attentive service, worked fast
Matthew H. - Billings, MT | Jun 2021
They were responsive to questions. Easy to contact and quick!
Jeanie M. - Springfield, MO | Jun 2021
The agents' communication was clear and timely. Efficient with each step. Finally, what I was told was what was on paper in the end.
Carrie P. - Wentzville, MO | May 2021
Kia Gostovic was super helpful every step of the way.
Nicholas T. - Portland, OR | May 2021
Process was smooth and easy. Kia and her entire team did a fantastic job of keeping us updated on timeline checkpoints.
Adam C. - Green Bay, WI | May 2021
They were very attentive, responsive, understanding, and KIND!!!
Gretchen M. - Greenfield, IN | May 2021
They handled things pretty smoothly. Only had one change in the paperwork.
James C. - Crystal Lake, IL | May 2021
Speed, ease, accuracy and most of all - - excellent communications from Ms Kia Gostovic and her team, including Ms Michelle Lim.
Edwin W. - Rocky Mount, NC | May 2021
Ease of process, and the great communication. Kia Gostovic, and her team are fantastic!!! Always available, and very professional.
William R. - Chicago, IL | May 2021
Excellent service and quick response times
Jonathan C. - Raleigh, NC | May 2021
Very good process and the loan officer Kia was exceptional!
James P. - Manchester, NH | May 2021
Entire transaction was fast and easy. Everyone was pleasant to work with
Kurt C. - Chicago, IL | May 2021
They are awesome! Customer focused throughout the entire process.
Dorothy R. - Indianapolis, IN | May 2021
It was an easy process. Kia, Josh and Vanessa were an amazing team and responsive to every single query. We hit a hiccup at the end that was frustrating for me and the team responded not shying away from a difficult email/conversation
Deborah S. - Harpers Ferry, WV | Apr 2021
Guaranteed Rate was very knowledgeable. Responded quickly to inquiries. The transaction was smooth and painless. Got an amazing deal, great rate and reasonable down payment. Overall I am very satisfied.
Luis C. - Chicago, IL | Apr 2021
Easy process from application to closing. I've done a few employee refinances with Kia and her team, and it's always a good experience.
Daniel O. - Incline Village, NV | Apr 2021
They did all the work for me.
Darla Y. - Saint Peters, MO | Apr 2021
Kia, Michelle, and Josh were great to work with!
Stephen W. - Naples, FL | Apr 2021
Seamless refinancing, team was very responsive to any questions I had. Process was flawless
Oscar R. - Dekalb, IL | Apr 2021
Fast, friendly and a great rate!
Derek G. - Morgantown, WV | Apr 2021
Kia, Michelle, and Josh are great!
Stephen W. - Naples, FL | Apr 2021
Excellent process management
Marc H. - Lincoln, MA | Apr 2021
Very smooth transaction. Low rate. Corporate discount.
Frank W. - Madison, AL | Apr 2021
Friendly/knowledgable employees and great communication.
Jeffrey B. | Mar 2021
Kia, Michelle, and Josh are great to work with!
Stephen W. - Naples, FL | Apr 2021
Kia and Patrick were fantastic. Easiest refinance process of my LIFE
Alexander F. | Mar 2021
Ease of application, great communication from Kia and her team. Ease of closing. Competitive rates. Low closing costs.
Liam S. - Chicago, IL | Apr 2021
Everyone on the team worked hard to help us.
Trashuna S. | Mar 2021
The GR Team is efficient and communicates well.
Stephen W. - Naples, FL | Apr 2021
The entire team was very helpful and pleasant to work with
Jacqueline K. | Mar 2021
Better communication and help than other mortgage companies.
Emily M. | Mar 2021
The team was wonderful everything was easy and we closed on time:)
Tracy C. | Mar 2021
The entire experience was easy, and communication was good.
Brian C. | Mar 2021
Kia Gostovic and Josh Tartar Rock!
Reilly S. | Mar 2021
Excellent, prompt and informative customer service
Maija K. | Mar 2021
The process was quick, easy, and convenient.
Amber A. | Mar 2021
we have used GR several times in the past and always satisfied with the service, communication, and efficiency of the team
Jeffrey M. | Feb 2021
Very helpful and definitely got what I wanted
Pablo R. | Feb 2021
The process was very easy and everything went smoothly.
Christina D. | Feb 2021
Kia and the whole team are just the best. So easy to work with.
Brent C. | Feb 2021
I''ve worked with GR twice and both times it has been a positive experience
Lizelotte G. | Feb 2021
I work there! Also my process of being a customer was very smooth... for the second time.
Jamie H. | Feb 2021
I love GR and Kia has been wonderful to work with for our mortgage needs.
Emilee D. | Feb 2021
I have already shared Kia''s info with several.
Timothy C. | Feb 2021
Everyone I dealt with was professional and kept us informed of every step of the process.
Brian L. | Jan 2021
Because Kia Gostovic did a great job processing our loan.
Claude T. | Feb 2021
The refinance process was easy and the staff was great to work with at every step.
Paul T. | Jan 2021
Ability to do most everything online, no office visits, ease of the digital signature process. Responsive support from Guaranteed Rate.
Mark S. | Dec 2020
Both Kia Gostovic and Michelle Lim were very helpful throughout the entire process!
James O. | Jan 2021
Extremely friendly and helpful staff
Andrew B. | Dec 2020
The entire process from start to finish was seamless.
Kili C. | Jan 2021
It was really easy to use and Kia was great with keeping me inform every step of the way.
Khoi P. | Jan 2021
Fabulous, communicative, understanding process and people!
Roy H. | Aug 2020
This was the smoothest refi that I have completed. Thanks to Kia, Michelle and the staff!
Henry L. | Dec 2020
Kia and team were fantastic.
Kevin S. | Jan 2021
It was an easy, and painless process.
Nicholas B. | Dec 2020
Great service, execution and follow through.
Patrick C. | Jan 2021
Customer service was excellent. Communication was timely. It felt as though the mortgage specialist (Kia) had my interests at heart throughout the process.
Trey B. | Aug 2020
Great experience on my refinance.
Javier C. | Sep 2020
Easy to work with and kept me in the loop
Katie N. | Dec 2020
Kia, Nathalie and Michelle did a great job preparing a smooth transaction from start to finish
Jonathan K. | Jan 2021
Everyone was very helpful throughout the entire process.
Shawn C. | Aug 2020
They were always very repsonsive and attentive to our questions throughout the whole proecess.
Rhodri L. | Sep 2020
Kia and team are incredibly responsive and do great work. They are wonderful reps for the company.
Sheri A. | Dec 2020
Everyone was very helpful and friendly.
Sarah B. | Jan 2021
Great customer service, easy to use website, Kia (and her team) was very responsive and helpful throughout.
Zachary W. | Aug 2020
Kia and her team are fast and great.
Bartosz L. | Sep 2020
Great communication and easy process.
Stephanie R. | Oct 2020
The process was quick and simple.
Nicholas S. | Nov 2020
The Special Attention to Customer Needs
George B. | Dec 2020
very good customer service and made the process easy
Kyle T. | Jan 2021
Excellent customer service
Temesgen J. | Jul 2020
Very professional and knowledgeable
Amy V. | Jul 2020
Just great in all aspects of the process
Brent C. | Jul 2020
Prompt and courteous. Explained process and what to expect.
Anis K. | Jul 2020
Michelle Lim was very communicative. She constantly kept me updated on the process. Kia was also very thorough and proactive.
Robert L. | Jul 2020
Easy to deal with and respsonsive.
JAIME B. | Jul 2020
Kia and the whole team made the process very smooth. They were very helpful and tentative to our needs and inquiries during the process. Kia was actually great the first time we went through GR, so it was only right that we reach out to her again to assist with the refinance.
Christopher M. | Jul 2020
They were very helpful during this process.
Tara P. | Jul 2020
Very smooth process and great support from the various representatives we dealt with
Timothy M. | Jul 2020
Everyone was professional and very timely in their responses when we had questions.
Bryan R. | Jul 2020
Excellent communication from the team!
Michael A. | Jul 2020
The entire team was patient and with you during the whole refinance process. In what could be difficult territory to manage they made it very easy.
Sherman A. | Jun 2020
The process was easy. The people were nice to work with. The process went well except for one scheduling issue with the lawyer but that was resolved to my satisfaction.
David Z. | Jun 2020
The loan process was very easy.
Mohammed A. | Jun 2020
All the people that had a hand in my loan was exceptionally helpful and attentive.
Eric W. | Jun 2020
It was a very easy process, and the whole team answered questions I had in a timely manner and supported me the whole way through the process.
Douglas K. | Jun 2020
Kia was great to work with.
Rory S. | Jun 2020
The people are friendly & competent and the process is efficient.
Stephen W. | Jun 2020
Simple process without having to go places. Can do 99% online and over the phone
Justin K. | Jun 2020
Easy, simple, well-guided process. Not to mention - great folks who work here.
Christopher L. | Jun 2020
VERY EASY TO WORK WITH AND QUICK RESPONSES
Rafael C. | Jun 2020
I have used GR twice now and m very satisfied
Michael M. | Jun 2020
Very easy to work with and quick responses on any questions I had.
KAREN H. | Jun 2020
Simplest mortgage experience I have had. Responsive communication. Very easy.
Neal K. | Jun 2020
Even though I shop around GR seems to always have best terms. Also I like the reliance on all virtual interaction until the notary shows up at my place to sign. Super convenient!
Lance T. | Jun 2020
Returned to GR, because of Kia Gotovic and she was amazing - again!
Karen M. | May 2020
convenience, friendly team, easily accessible
Robin B. | Jun 2020
Kia did an excellent job handling our refinance loan. Thanks again Kia!
Alexander M. | May 2020
Great customer service and offered me the best rate.
Travis R. | May 2020
Awesome through the whole process
Jonathan S. | May 2020
Very responsive service. I was always able to talk to someone or get an email response to one of my emails in a very quick fashion.
Kevin B. | May 2020
Everyone was very responsive and helpful.
Amy O. | May 2020
Very pleased with our experience.
Suzanne C. | May 2020
Everyone had great communication
ALEXA L. | May 2020
Because the process was smooth
Ousseynou S. | Apr 2020
The whole team was so helpful and really went above and beyond to help me!
Guy Q. | Apr 2020
Fast service and good response time and communication
Mindy H. | Apr 2020
he process with Kia Gostovic and her team was phenomenal! She was able to thoroughly explain the loan options we had and the benefits of each. The way she structured the loan to meet our needs was amazing. Kia was knowledgeable and responsive and able to close our loan much faster than we expected! Thank you so much Guaranteed Rate and especially Kia Gostovic and her team!
Joseph V | March 2020
Excellent ease of use, very friendly.
Kyle A. | Mar 2020
Relatively simple and smooth process, easy communication with the staff and to get things rolling
Fabrizio P. | Mar 2020
Great service, efficient, and friendly
Stephen W. | Mar 2020
Great service, closed early, amazing tech
Michael G. | Mar 2020
easy to work with and everyone was very responsive
Alison B. | Mar 2020
Even though there were some hiccups, the communication was STELLAR and overall the experience was great.
Josh P. | Jan 2020
Always available when we had questions or clarifications
Xyrus F. | Jan 2020
The loan process was very smooth.
John P. | Jan 2020
The team was proactive and very responsive
Lisa H. | Jan 2020
Ease of process - knowledgeable staff
Anthony A. | Jan 2020
Kia and Michelle’s communication was ON POINT!!! None of my questions were “dumb”
Stuart C. | Jan 2020
Kia and her team stood by us through the process and kept us informed. They also found us the best rate on the internet!
Jo-Anne M. | Dec 2019
Super responsive customer service, competitive rates, fast closing.
Jing L. | Dec 2019
Kia and her team were awesome!
Marisa G. | Dec 2019
Great overall ease of doing business.
Amanda L. | Dec 2019
They were attentive, but not always the most clear with explanations.
Kyle M. | Nov 2019
The Guaranteed Rate team was very very helpful and made the refinance process absolutely flawless and easy.
William C. | Dec 2019
great communication throughout the process from the whole team
Meghan C. | Nov 2019
Excellent service by my loan team and a very user friendly portal to upload docs and stay up to date on what is needed.
Jason F. | Dec 2019
Super good communication and ease of submitting and signing documents
Gabe M. | Nov 2019
Multiple loans over the past few years without any issues.
Paul V. | Dec 2019
Kia and her team were great. Good Communication and got the loan done and ready to close quickly.
Landon P. | Nov 2019
Quick responses, competitive rates, easy underwriting process and convenient closing at a location of my choice.
Philip P. | Nov 2019
10/10.
Wilson G. | Dec 2019
Super responsive customer service, competitive rates, fast closing.
Jing L.| Nov 2019
Kia and her team stood by us through the process and kept us informed. They also found us the best rate on the internet!
Joanne M. | Dec 2019
Super good communication and ease of submitting and signing documents .
Gabe M. | Nov 2019
Quick responses, competitive rates, easy underwriting process and convenient closing at a location of my choice.
Phillip P. | Nov 2019
Great communication throughout the process from the whole team.
Meghan C. | Nov 2019
Professional and efficient
Stephen W. | Nov 2019
Kia and her team were great. Good Communication and got the loan done and ready to close quickly.
Landon P. | Nov 2019
It was an easy closing and pleasant people to work with
Amy C. | Oct 2019
Jeremy, Kia and Rob were very kind and worked very hard for me. They answered all my calls or if not called me back very fast, and additionally, they were able to answer all my questions. I am delighted that I had them on my team. Due to their professionalism, I have already recommended Guaranteed Rate to two family members.
Mark G. | Oct 2019
Process was easy which good communication.
Kenneth N. | Sep 2019
They were efficient and helpful.
Brent C. | Sep 2019
Great customer service; I felt like a priority the whole time; I got an awesome rate and felt like I was in really great hands.
Lauren P. | Sep 2019
Guaranteed Rate provided me with solid loan terms right off the bat. I didn't need to negotiate or fight them for better interest rate, terms and agreements. Other lenders I received quotes from did not even try to offer a good deal until I told them I was going to move forward with Guaranteed Rate. And even then their counter offer didn't come out any better.
Ignace P. | Aug 2019
Great service and a very knowledgeable loan officer. Kia was very helpful and no pressure. Greatly appreciated.
Ralph W. | August 2019
Kia and her team were always there to answer questions and ease my mind. For a process that can be stressful, they made it easy. Thank you!
Dori L. | Aug 2019
This was our second time working with Kia Gostovic. We were very comfortable with her the first time around and that made it very easy to go through another refinance process. Always quick to respond to our questions, we appreciate that. Her team is also very easy to work with. Thanks again GR.
Christopher E | August 2019
The ONLY negative was the underwriting approval wait time. My loan officer, Kia, and her colleagues were amazing!
Kevin D. | Aug 2019
My loan officer Kia Gostovich was excellent. Very friendly and polite. She answered all of my questions and made me very comfortable with the process. I would definitely recommend her to anyone looking to refinance.
Brandon L. | July 2019
Very well done, Everyone very communicative and friendly during the process.
Craig W. | July 2019
Kia Gostovic (and team) was great and kept the process moving along. All issues were resolved quickly and all corrections were made timely before closing! Thanks Kia!
Bartosz L. | July 2019
Kia and the Guaranteed Rate team were very efficient in processing our loan and always available to answer our questions. There was a time when I asked Kia for a quick response on a pre-approval and she came through for us. I honestly thought the process was going to be stressful and difficult but Guaranteed Rate made the process painless. Thank you Kia and Guaranteed Rate for helping us buy a home for our family.
Jesus E. | June 2019
Kia was fantastic, we really appreciated the professionalism and help especially as a first time home buyer! Thanks again!
Matthew B. | June 2019
We switched lenders after about a week of our offer being accepting. Kia Gostovic and her team were amazing and did everything to make sure we would still close on time. They were communicative and responded to emails and phone calls quickly and they explained everything very well which I greatly appreciated as a first time home buyer. We had a great experience and will definitely recommend Kia and Guaranteed Rate!
Marietta B. | April 2019
Very easy process. The people I worked with were very nice. Answered all my questions. Can’t remember exact time but didn’t take a long time.
Willard J. | May 2019
Kia went the extra mile to show me Guaranteed Rate was the best company for me. I'm so happy that I chose to work with Kia and team at Guaranteed Rate.
Lori R. | April 2019
I was prepared for a long drawn out process with our VA loan. I was pleasantly surprised at how easy Kia made this process. I would recommend her.
Shawna E. | February 2019
This is my 2nd time using GR. Great TEAM and very professional.
Dimas C. | March 2019
Kia and Michelle did a great job, highly recommend.
Adam I. | December 2018
Kia Gostovic and her team (Tabitha Drevetzki and David Mazanek) were very helpful and professional through the entire process from getting a loan quote to closing. They made it very easy to complete the forms and necessary documents online, and we closed within the time frame of my rate lock with no problems. I will definitely use Guaranteed Rate again in the future and recommend Kia and her team to friends and colleagues.
Henri G. | December 2018
Kia, Michelle, and Tabitha were awesome. They ensured the process went very smoothly and were a joy to work with.
Nathan A. | January 2019
Kia was wonderful.
John N. | July, 2018
Kia and her team were outstanding to work with and very prompt in responding to my questions with crystal clear answers. Not only did Guaranteed Rate offer the best mortgage to me but going through the process of getting it was a breeze. I will absolutely spread the word that the place to go for a mortgage is Guaranteed Rate (and ask for Kia!).
Marcus P. | August 2018
Kia Gostavic was an angel. When we came back to GRI, she was our loan officer and even though she was facing maternity leave, she persisted and got this thing accomplished with her team in record time. So fast, so efficient, always in contact. Hands down the BEST EXPERIENCE I have ever had. I've already sent people your way too. Kia changed my mind and opinion of GRI.
Bob B. | August 2018
I have tried for 4 years to refinance my mortgage loan and thanks to the help from Kia, and also Tabitha, I was finally able to get this done. They were wonderful to work with and because of them I will gladly refer anyone in need to Guaranteed Rate.
Tiffany B. | July 2018
Everyone I dealt with at Guaranteed Rate was very professional and helpful. I've already suggested to one of my daughters to use Guaranteed Rate. She too talked to someone at Guaranteed Rate who was very helpful in explaining the mortgage process to her.
Helen M. - July | 2018
I checked out a few different avenues for my loan. Kia and her team worked to find me the best fit for my situation. Especially since I was a first-time home buyer - I had a ton of questions and they answered them in the most friendly way. I really appreciated all there help in buying my first condo.
Dori L. - August | 2018
Kia, Tabitha and Dani were an amazing team!!!! Special thanks to Kia, who came through when I needed her - time after time.
Karen M. | July 2018
Kia was great during the whole process. I loved working with her and will definitely recommended her to family and friends.
Gregory K. | July 2018
Kia and her team were beyond amazing! Thank you for making this a smooth process for us!
Sabrina D. | July 2018
You had by far the best loan options and beat everyone else’s rates.
Lance T. | June 2018
Easy process, Kia was very helpful and efficient. Thanks!
Javier C. - July | 2018
The whole team worked really hard for us, even though we had a few hiccups along the way, everything worked out in the end! Kia was great on the front end - very responsive!!!
Bartosz L. | June 2018
Kia Gostovic was fantastic. She and her team answered questions and guided us through the process with patience. Having everything available online to sign and upload was great.
John S. | June 2018
The whole team at Guaranteed rate was amazing. They were very on top of everything, and answered my questions in a timely manner. My real estate agent was very pleased with guaranteed rate as well, and said she never worked with a lender that was so on top of everything. Overall we had a great experience with guaranteed rate.
Christopher M. - May | 2018
Keep up the great communication. Easily the best part of the process. Thanks!
Jake T. | May 2018
Kia is EXCEPTIONALLY AWESOME!!!! She made my entire process smooth and even when there were glitches, she smoothed things out. I can't say enough about her!!
Lee V.
The staff Kia, Tammie and Vanessa were great. They walked me through all the process, kept me informed and answered all of my questions. I would use Guaranteed Rate in the future if I need to and would to my family and friends if needed.
Bibi B. - April | 2018
As a first time home buyer this was a great experience amidst all of the horror stories I have read online with first-time home buying. We were able to close on my home within the expected time frame even giving little hiccups along the way. Kia Gostovic went out of her way to ensure that my many questions were answered and that my mind was at ease with any concerns that I had regardless of day and time. I could not have asked for a better experience.
Brandon R. | February 2018
Guaranteed Rate save me around $1,000 in closing costs, which I very much appreciate. Also, Kia Gostovic and the other staff members impressed me with their friendly manner and professionalism all the way up to the closing of the loan. I never felt like I was being played or ignored. I've had both of these impressions in the past, but none of that with your staff.
Lance W. - November | 2017
Kia Gostovic’s customer service was outstanding. She listened to my objectives, explained my loan alternatives and worked with the underwriter to close the loan. Kia’s support team was outstanding too.
Read C. - November | 2017
Kia Gostovic was my loan officer. From the start of the process all the way to the close of the loan, Kia was incredibly responsive, personable and she very effectively lead her team and communicated with me in such a way that everything went smoother than I could have ever imagined. Thank you, Kia!!
James O. - November | 2017
This was my first home buying experience and I was very nervous based on various horror stories. To my complete shock this process was incredibly easy and fast. I have an extremely high expectation of service that I hold myself and my team to. More than once during this process I sat back and said, damn - these ladies are as good or better than my team. Kia and Vanessa were incredibly responsive and always went above and beyond explaining the process and I never felt rushed. I couldn't be happier with Guaranteed Rate and the process. I went from contract to clear to close in less than 30 days. Amazing.
Amanda W. - Funded 9/13/17
Guaranteed Rate was the second company we looked at to refinance. The first simply told us we had to wait due to some things on our credit report. Kia at Guaranteed Rate told us those things shouldn't even be on our credit report and assisted us in taking the steps to correct and remove them within a day. The people at Guaranteed Rate went above and beyond for us and I would absolutely recommend them to anyone looking for a mortgage or refinance!
Stacey T. - Funded 9/25/17
This was my first home buying experience and I was very nervous based on various horror stories. To my complete shock this process was incredibly easy and fast. I have an extremely high expectation of service that I hold myself and my team to. More than once during this process I sat back and said, damn - these ladies are as good or better than my team. Kia and Vanessa were incredibly responsive and always went above and beyond explaining the process and I never felt rushed. I couldn't be happier with Guaranteed Rate and the process. I went from contract to clear to close in less than 30 days. Amazing.
Amanda W. | 09/13/2017
Guranteed Rate was the second company we looked at to refinance. The first simply told us we had to wait due to some things on our credit report. Kia at Guaranteed Rate told us those things shouldn't even be on our credit report and assisted us in taking the steps to correct and remove them within a day. The people at Guaranteed Rate went above and beyond for us and I would absolutely recommend them to anyone looking for a mortgage or refinance!
Stacey T. | 09/25/2017
Easy process. Ability to lock-in to a rate.
Donald B. - Bowie, MD | Jun 2022
Great online tools. Great communication from the team. Outstanding job....and a great rate! Thanks so much!
Greg F. - August | 2017
Kia and the team is very efficient and the procedure is smooth.
Zixu Z. - Chicago, IL | Jun 2022
Kia Gostovic was my agent and she made the process a pleasant experience by being extremely helpful, professional, friendly and timely. I would definitely recommend rate.com and I would use them again.
Sophie N. | July 2017
Excellent and easy to work with.
Theresa B. - Thompson Falls, MT | Jun 2022
Kia and her team was great to work with. Thanks!
Courtney H. - Hudson, FL | Mar 2023
Kia Gostovic & Team were absolutely amazing throughout the entire process!!!!
Benjamin F. | July 2017
Easy to work with, friendly and personal service
Joshua G. - Rhome, TX | Jan 2023
Customer focused...made the process seamless.
Michael M. - Oak Brook, IL | Feb 2023
Guarenteed rate has been very easy to work with and always responsive at any given time. I had nothing to worry about and would highly recommend them to anyone else looking for a Lender.
Sneha B. - Baltimore, MD | Mar 2023
amazing service. very fast and efficient.
Jenna C. - Hawthorne, NJ | Jul 2023
They were super easy to work with and responded quickly to concerns
Dustin P. - Strasburg, IL | Sep 2023
Easy, Convenient, Excellent Service, Kia Gostovic was Great.
Jorge N. | July 2017
Kia and the others showed great communication at every step of the process. The team was knowledgeable, conscientious and accessible.
Jesse W. - Woodstock, GA | May 2022
great service and quick turn around.
Gerald C. - Las Vegas, NV | Jun 2022
Excellent follow through on open items, managed to get everything done in a relatively small window of time.
Ivan R. - Boston, MA | Jan 2023
Great service, competitive rates, easy process.
Randall D. - Concord, CA | Feb 2023
The whole process went very smooth. And I did give Kia’s number to someone as a referral.
Amy M. - Belpre, OH | Mar 2023
Because everything was perfect!
Joshua E. - Bonham, TX | Apr 2023
Outstanding customer service.
Adolfo V. - The Woodlands, TX | Jun 2023
Competitive rates, good communication (fast responses, always picked up the phone, called to explain process, provided contact info for key people)
Meredith A. - Denver, CO | Jul 2023
Easy to work with and fast
Joshua S. - Jonesboro, AR | Sep 2023
Kia & Tim were very professional and responsive. Doing the bulk of the process via email was very easy and efficient.
Stephen W. | June 2017
everyone was efficient and communicative, they worked quickly to complete the mortgage process, answered all questions and just overall was very knowledgable and helpful
Heather A. - Middleburg, FL | May 2022
Kia and her team were amazing and highly responsive. We made lots of adjustments during the process and everything was handled perfectly. The technology used is also awesome and really streamlined everything.
Scott C. - Hagerstown, MD | Jun 2022
Excellent communication, fast and efficient process
Bria L. - Fort Myers, FL | Jan 2023
Excellent assistance. Made getting a mortgage super easy.
Micah V. - Oakdale, NY | Feb 2023
Kia was very responsive and answered all my questions !
Inessa S. - Gaithersburg, MD | Mar 2023
Very responsive, easy process
Carrie R. - Trussville , AL | Apr 2023
Great rates and communication
Byeong Y. - Simi Valley, CA | May 2023
My loan officer was knowledgeable and very responsive for my question
Kamala A. - Henderson, NV | Jun 2023
Kia was amazing, it was a long process, and she was always flexible.
Christian H. - Palm Beach Gardens, FL | Jul 2023
Everyone was very helpful and understood my situation.
Luis R. - Chicago, IL | Aug 2023
Everyone I worked with at Guaranteed Rate was helpful, knowledgeable, and made the process painless
Mary V. - Frankfort, IL | Sep 2023
Kia and Tim are fantastic. Very responsive and always a friendly voice. This was the best experience I have ever had with getting a loan. Your secure doc upload website is much better than what the large banks offer for document upload. Very happy that you use DocuSign, as well.
Phillip V. | June 2017
Very professional and quick responses. Helped me through every step of the way
Samuel C. - Edinburg, TX | Jun 2022
Excellent team, fast closing, makes the process quick and easy.
Yuxin D. - Dallas, TX | Aug 2022
Excellent experience, start to finish!
Lisa T. - Horse Shoe, NC | Nov 2022
They were the only people who did what I wanted. They made it happen.
Sean S. - College Park, MD | Dec 2022
Kia and her team were AMAZING. As a Guaranteed Rate VP myself, I was truly impressed with her team's professionalism, promptness, and great attitude. We even closed almost 2 weeks early!
Alan C. - Little Rock, AR | Jan 2023
Quick, professional, and very accommodating to customer needs.
Jose B. - Cary, NC | Feb 2023
Seamless process and really nice people
Tess K. - Streamwood, IL | Mar 2023
Kia Gostovic was so helpful
Lori W. - Sycamore, IL | Apr 2023
Kia and her team did a great job.
Charles L. - Lavaca, AR | May 2023
Kia was amazing, kind, responsive, and helpful for me as a first time home buyer.
Kathleen K. - Willow Springs, IL | Jun 2023
Kia was friendly, responsive, communicative and a please to work with.
Joseph P. - Honolulu, HI | Jul 2023
When my previous lender threw some ridiculous standards at the last moment, with 2 weeks to close. The rate.com team stepped up and got it done with a better interest rate!
Wick W. - Lumberton, TX | Aug 2023
Competitive rate, waived lender cost because of partnership with Auburn, and responsive loan officer and her team.
Pang-Li C. - Auburn, AL | Sep 2023
Kia and the team did a fantastic job working across all the different parts of the process, they were very communicative, professional, patient, and even empathetic when it was needed. This team knows how to take a large goal and work hand in hand with customers.
Leslie-Ann F. - Parrish, FL | Oct 2023
At the time of pre-qualification I worked with a total of 4 different lenders (to ensure I would be funded). I choose to proceed with Guaranteed Rate based solely on their customer service. My loan officer, Kia took the time to provide hypothetical payment options and different loan options. Both she and Tim were available after hours via email where other lenders just ignored communications. The loan application was straight forward and simple.
Taharvey D. | July 2017
Professionalism; good communication responding in a timely manner; competitive rates
Oscar T. - Maitland, FL | May 2022
Seemless process all the way through. Kia is fantastic and her LC, Michelle Lim, is the best I've worked with. So sweet and responsive. Great experience.
Danielle K. - Beaverton, OR | Jun 2022
Good communicating through out.
Tanapol S. - Chicago, IL | Jul 2022
The process was easy and the communication was great with my loan team.
Jaymes L. - Pinehurst, NC | Aug 2022
Very simple and efficient process. Also the personnel I worked with were fantastic
Edward B. - Hudson, MA | Sep 2022
Kia was helpful, patient and made the process so easy!
Kathleen S. - Denver, CO | Oct 2022
I found the team ,Kris Couch. [email protected], Michelle L & Jeremy Sims all were professional and knowledgeable. Their desire to see my loan approved was evident from the beginning.
Jaime T D. - Phoenix, AZ | Nov 2022
Communication was always quick & clear. We felt supported throughout the process. The team was always willing & able to answer our questions.
Bianca C. - Rockville, MD | Dec 2022
Worked out very well for me.
Milos K. - Bellevue, WA | Jan 2023
Kia and the rest of the team were great
Albert R. - Derry, NH | Feb 2023
Very responsive, accommodating, and knowledgeable. Staff is very professional and made us feel like we were in good hands.
Israel S. - Romeoville, IL | Mar 2023
Outstanding customer service, communication, and transparency! Kia Gostovic and her colleagues deserve extreme kudos. Kia went above and beyond to not only coordinate that stuff was being completed by all parties but also that we were fully looped in with what was going on and what was needed! I plan on using guaranteed rate for all of my home purchases. Keep up the amazing work!
Devin B. - Converse, TX | May 2023
This is my third time using Guaranteed Rate. I briefly began the process with another lender for the home I just closed on but quickly realized they were absolutely terrible to work with. I reached out to Kia who had done my last home loan and asked if I could work with her again. Time was not on our side as it was very late in the game to change lenders but Kia and her team were up for the challenge. Not a single thing fell through the cracks or wasn’t explained to me. They were incredibly responsive, knowledgeable and continuously went above and beyond for me.
Elizabeth R. - Putnam Valley, NY | Jun 2023
Our Loan office Kia Gostovic really made the process very easy, clear, fair & transparent for us. She was there at each and every step and made the situational complexities very simple. She really made this huge step of being able to buy a home very small!!
Siddharth G. - Lexington, MA | Aug 2023
Professionalism, rates, ease of communication and clarity.
Syed Muhammad Asad Z. - Chisholm Place Apartme, TX | Sep 2023
The customer service was very good
Diana H. - Parsippany-Troy Hills, NJ | Oct 2023