What people are saying... What people are saying... Back to profile
Excellent service, very communicative, and very timely.
Creighton O. - Honolulu, HI | Apr 2022
They made the buying process very easy and helped me greatly with my situation with the military
Brooke B. - Hyattsville, MD | Apr 2022
They were able to secure a low rate for our second home. There were fast, friendly & efficient.
Kortni F. - Tampa, FL | Mar 2022
the process was straightforward and status was easy to see. Kinnie Lang was amazing to work with.
Cassandra G. - Honolulu, HI | Feb 2022
Treatment was professional and courteous
Philip C. - Keaau, HI | Feb 2022
Awesome person who helped me. She made the process so easy. I have anxiety normally and this processed seemed easy because of her.
Angela M. - San Mateo, CA | Jan 2022
They help me to understand how is work
Tung K. - San Diego, CA | Jan 2022
This marks my sixth home purchase. Guaranteed Rate far exceeded my expectations.
Alphonso T. - Kapolei, HI | Jan 2022
Kinnie was awesome all along the way.
Nicholas A. - Kailua Kona, HI | Dec 2021
Loan Officer was super available, knowledgable and made escrow really quick and smooth.
Lori W. - Kaneohe, HI | Dec 2021
Kinnie Lang was exceptional in professionalism and courtesy. She was very easy to work with and was really versed at explaining everything to us.
Nicole G. - Honolulu, HI | Dec 2021
Kinnie and her team were great: organized, communicative, empathetic, knowledgeable.
Kanani L. - Hilo, HI | Nov 2021
Amazing service as in the past!!
Brian H. - Mililani, HI | Oct 2021
Thanks to Kinnie and her awesome team, this process was expeditiously and effectively executed. They were on point from the moment I made contact and all the way until the funding they. This was my 3rd time purchasing a house and by far the best experience yet. I received daily updates, I knew what to expect, I was encouraged to ask questions, they were patient and explained any question I had, communicated with other entities to make sure all pieces were moving on the right direction and speed, etc... I'm not easily impressed but this team took the cake. Hands down best team I had the pleasure to work with! Thank you Kinnie Lang and team!!! God bless!
Joselin C. - Honolulu, HI | Sep 2021
Kinnie Lang was amazing. She and her team made this process very easy, and there was no stress involved.
Matthew K. - Kaneohe, HI | Aug 2021
Kinnie is the absolute greatest lender in the business. She met and exceeded all expectations and executed the process smoothly and precisely.
Jethro R. - Kapolei, HI | Aug 2021
Kinnie Lang was excellent.
Steven L. - Hilo, HI | Aug 2021
Kinnie and her team worked quickly, and were so helpful. They always kept me informed throughout each step of the way.
Devin M. - Kaneohe, HI | Aug 2021
Kinnie Lang and her team!!!
Chasity W. - Las Vegas, NV | Jul 2021
Great service. Very responsive to questions and requests.
Andrew C. - Kaneohe, HI | Jun 2021
Kinnie Lang was a true professional from the beginning to the end. She was there the entire time and made the process easy. Out of all the companies I had dealt with in the past to finance or refinance, Guaranteed Rate is one of the best when it comes to employees and the services it provides. The company and Kinnie is definitely a 10+ rating.
Jennifer C. - Kailua, HI | Jun 2021
continuous timely response throughout loan process
Robert A. - Westminster, CA | May 2021
1. Ongoing communication between our loan officer. 2. Every step of the process explained in detail from positive to negative issues. 3. Transfersafe and the ease of using it. 4. Notifications and updates. - maybe could add notifications and updates through customer’s mobile phone/text messaging. 5. Kinnie Lang and her team were awesome from day one! We are very blessed to have her and her team always there supporting us even when their were so many challenges in our loan application. Even if our applications were ultimately denied, the entire process of working with Kinnie and her team never made us feel uncomfortable. What I really appreciate about Kinnie was not only her motivation to support us, but her ability to come up with backup plans even when there were so many curve balls thrown at us. This was truly outstanding in our minds. Glad to have found Guaranteed Rate and Kinnie!
Jay R. - Wahiawa, HI | Apr 2021
Customer service was excellent.
Kevin S. | Mar 2021
The Guaranteed Rate team was very responsive and friendly to work with especially Kinnie Lang.
Carlos O. | Feb 2021
Kinnie Lang was amazing! She helped through everything. From start to finish. She is the best.
Romell E. | Nov 2020
Everyone is highly efficient and effective. Kinnie was on top of everything and was always there when we had questions or needed information.
Liane Y. | Feb 2021
Kinnie was very helpful and made the process run very smoothly and easily.
Imelda C. | Nov 2020
Kinnie Lang was fantastic!
Michael H. | Nov 2020
Great rates and personalized service.
Jacob O. | Sep 2020
Our Agent Kinnie was amazing and communicated very well through the process
Brian H. | Oct 2020
Kinnie Lang and her team were wonderful! They were super responsive and prioritized our application until the very end.
Cherry C. | Nov 2020
Kinnie Lang was great in answering all our questions. Excellent customer service and made us feel comfortable dealing with her.
Herbert F. | Sep 2020
Kinnie Lang and Sara Mangum. Kinnie primarily. She is very good at what she does, proficient, articulate and has a great personality. I chose GR because of Kinnie.
Roxanne M. | Oct 2020
Kinnie, Marcy, and team were amazing. I loved working with them. They provided prompt and accurate information. I am glad to have a good team as this was my first time buying a home. I am confident I made the right decisions as they guided me along the way.
Stephanie N. | Nov 2020
Excellent and timely service. Questions answered fully and in a very helpful way.
Marcia R. | Dec 2020
Kinnie and her team kept everything streamlined and frequently contacted me with updates which made the process easy and gave me peace of mind.
Jon G. | Jan 2021
Available when I need informations
Kazuo I. - Oakley, CA | Jul 2022
The staff at Guaranteed Rate were Terrific. Kinnie Lang and her team (Jessica Reitenbach and Shawn Kennedy) were very professional and easy to work with. They provided clear and concise instructions and directions thru-out the entire process. Anders Hostelley is an Outstanding Regional Manager and overall super person. Anders easy to talk to and made the process a pleasant experience.
Kevin Y. | Aug 2020
Great experience with Kinnie! She made sure that our loan was just right for us!
Kevin H. | Sep 2020
Kinnie was amazing and so helpful. She went above and beyond to assist us, and we are so thankful for her.
Daniel K. | Oct 2020
Kinnie Lang's explanation of the process, and knowledge
Jocelyn H. | Nov 2020
Fast and Efficient in getting our loan done.
John V. | Dec 2020
Kinnie Lang and her team took the best care of us and helped us along the way.
Beverly S. | Jan 2021
Kinnie was amazing. She walked us through the entire process and really supported our every move. She was quick to respond to changes we needed and was always available. Highly recommended!!
Kendra J. - Haleiwa, HI | May 2022
I gave this rate Bc kinnie Lang. she’s the best she helped every step of the way. I can’t express how appreciative we are Of what she done for us. She’s amazing.
Anna-Marie J. - Waianae, HI | Jul 2022