What people are saying... What people are saying... Back to profile
The whole process was super easy and smooth from start to finish.
Carly R. - Coto De Caza, CA | Oct 2021
Quick & easy process with great customer service.
Benjamin B. - East Falmouth, MA | Oct 2021
Service was great from the very first discussion through the closing. Just like our 1st experience back in 2012. I was glad Guaranteed kept in touch and treated us like a valued repeat customer. A lot of firms talk about "customer loyalty" without the wisdom that loyalty goes two ways. Its earned by being loyal to the cusomers. I was happy to see that though 2012 was a good while ago. Guaranteed never gave up on their loyalty toward customers!
Curtis M. - Willow Springs, IL | Oct 2021
They have always been a good company to work with
Anastasia V. - Glen Ellyn, IL | Oct 2021
Kyle Delgleize was excellent to deal with. We trust Kyle due to the was he treated us like we were valued customers, communicated at every step of the process, & resolved any issues to get our loan closed on time.
Joseph Z. - Lawrence, MA | Oct 2021
Overall process was very simple. I have already suggested Guaranteed Rate to a couple of family members
Christopher H. - Powell, OH | Oct 2021
This was the best experience I could have hoped for. Kyle and his team helped me every step of the way and answered every one of my questions promptly. I have already recommended guaranteed rate to others and will continue to do so. You folks made buying my first house a breeze.
Anthony S. | 04/25/2017
Kyle was excellent to work with as were the other members of of your team. I was concerned about all the documents I had to send via the internet but Kyle was able to explain away my fears, which I appreciated much. They made it easy for me to remove the escrow payments from the new loan so that I could have control over the insurance and tax payments. The numbers came in to where I expected them to be and Kyle team were able to answer all my questions. The whole process was handled very professionally. Thank you Kyle and team for making my first Guaranteed rate experience a great one.
David H. | 3/28/2017
Kyle Delgleize, our loan officer, was great. We had a few speed bumps, but he took care of everything. He practiced old fashion customer service which is out of style in a lot of cases today, with a lot of companies. But he also was honest with me and I appreciated that. I already did recommend a family member to Kyle and they actually closed on their home before we did.
David V. || January 2017
Kyle was wonderful to work with throughout the process. We had a few hiccups with our refinance, but Kyle was professional and empathetic to our concerns. It was genuine empathy, and Kyle looked for ways to resolve our issues and provided excellent customer service. I do not often write letters to companies anymore, because it is rare to find exceptional customer service with their employees. Kyle definitely possess the skills to be someone that should be recognized for his hard work and dedication to his job. My family sincerely thanks your company for allowing us to refinance our home and the opportunity to save money and help out our family with the savings that we have achieved.
Dale & Dawn G. | January 2017