What people are saying... What people are saying... Read more
professional , fast , explained eveything
Niculina O. | May 2020
This was not an easy process, but Lee Hernandez went the extra mile to get it done.
Ryan K. | May 2020
Great communication all the way through the process and follow-up.
Paul K. | May 2020
Good service and keeping customer updated throughout the loan process
Behnam R. | May 2020
Lee did an amazing job making himself available and guiding us as first time home buyers through the process. Lee's expertise made this daunting process enjoyable and easy.
Mario P. | May 2020
Very good people to work with.
Grace M. | May 2020
Always helpful, always looking out for their customers when the market is favorable to reducing interest rates.
Jason T. | May 2020
Great service throughout the entire process
Barry B. | May 2020
Because there team is absolutely amazing.
Almir N. | Apr 2020
Excellent customer service
Miguel T. | May 2020
Everyone on my team was simply outstanding in doing their job. Simply the best team of Lenders I have ever worked with.
Elmir P. | Apr 2020
Because with service and for the fast process.
Carmen C. | Apr 2020
Quality of lenders and representatives. Communication. Ease of process.
Peter S. | Apr 2020
Lee and his team were great to work with and always accessible when we needed.
Bradley S. | Apr 2020
Lee Hernandez was so efficient and nice to work with. He was on top of everything, great communicator, patient and a pleasure to work with
Stacey T. | Apr 2020
Excellent customer service Attention to details
Nadzeya I. | Apr 2020
Lee Hernandez went above and beyond to complete the process in these challenging times in the most efficient way
Zaheer H. | Apr 2020
Laura, Mary, and Leandro were great!! Always on top of everything and answer all my questions.
Julio B. | Mar 2020
Lee Hernandez and the team were attentive to my needs throughout the process.
Mahsa M. | Mar 2020
Super fast service and friendly staff. Leandro Hernandes and the rest of the people in his office showed exceptional professionalism and accommodated us in all our needs.
Vladislav T. | Mar 2020
Excellent customer service and # 1 in the field. Lee is my #1 go-to person.
Oral D. | Mar 2020
Lee H. Is an amazing person with patience, ability to communicate really well, knowledgeable and always available if there are questions. He is also charismatic which not too many people are blessed with!
Najiba M. | Mar 2020
Service was great. Friendly service.
James O. | Mar 2020
Response time to our questions was very fast.
Susana M. | Jan 2020
Excellent service from start to finish. Lee Hernandez is by far the best mortgage broker I have dealt with!!
German G. | Jan 2020
Lee and team were very helpful throughout the process.
Kyle T. | Dec 2019
Lee and his team were outstanding and very professional , helped me to get the mortgage pretty easy and pretty fast
Denis H. | Dec 2019
I’m very satisfied with your help, the loan process was fast and efficient And the customer service, Excellent !! My loan was reduced to 15 years, with much lower interest rate. I’m definitely going to recommend to my friends and family, as I did before, my daughter Carmen Castro, did work with Leandro Hernandez to get her Building/mortgage. Thank you very much to all of you.
Carmen C. | August 2019
I really appreciated GR Laura ,Marry and Lee Hernandez.They all help me to get my loan process for my new condo.We made my home closing very short duration .Marry and Laura saved my time , responding email on time and make it most documentation online.Whenever I don’t understand how to do some paper work ,Marry or Laura gave me a call right away or emailed me and explained how to do it.They are perfect team and super fast,I worked first time with GR especially with Lee Hernandez who is very intelligent person and tried to find best loan option for me. He also help me entire loan process.Thank you GR. I will definitely recommend to my friends and will work for my next condo or refinance program.
Yasemin D. | Aug 2019
Lee,Laura and Merry were amazing . On time if not two steps ahead of everything. Big Thank you guys!!!!
Georgi B. | June 2019
The service level was amazing and I look forward to working with you again in the near future.
Abdol M. | March 2019
Lee and his team work incredibly great, it was the best experience I ever had! Thanks Lee and his team! To make my dream true!
Jose M.R. | May 2019
I appreciate the help I got! I would definitely be recommending Guaranteed Rate to any of my family and friends!
Gustavo N. | May 2019
Lee Hernandez was attentive, and very knowledgeable. He is the reason why I would recommend Guaranteed Rate in the future.
Maria R. | May 2019
Lee, provided excellent customer service, answered all my questions throughout the process, and made my first time home buying experience very pleasant and extremely easy. His knowledge, his professionalism, and his demeanor helped ease my mind through what could've been a very stressful process. Thank you again Lee.
Jon R. | April 2019
Lee was very patient and understanding to my needs, very professional and knowledgeable of the loan process. He was always available when I had a question. Lee definitely went above and beyond for us.
Ma Guadalupe J. | February 2019
I’m very satisfied with the attitude, attention and care, my loan officer had, to process my loan. The process time was very short. That’s why I did recommend my daughter to get her loan. What I like the most is, that I was able to pick the place for the closing, very convenient option since my schedule is a little hard. The whole process was very fast and efficient, including the appraisal and paper work, signing, etc. Thank you very much. Happy holidays to you all !!!
Carmen C. | December 2018
Lee and his team Laura, Mary were excellent. This is my first-time buyer home since the first conversation he explained each and the options that were available to me. They are experienced and helpful throughout the entire process. Highly recommend Thank you very much for the great service!
Moises L. | December 2018
The entire team was there for me at every point in the process. They made everything easy and explained all the points along the way. Thanks for a great experience!
Barry B. | October 2018
I would like to thank Lee Hernandez and his team Laura Korizon, Mary Arvidson and Brad for the great service you provided. From the beginning I felt like I was in good hands with the quality of support I received from Guaranteed rate. If the opportunity ever comes up again, I would not hesitate to deal with this loan officer and his team again. I will recommend you to all I know, and if in the future I need another loan or re-finance, you will be my first call. Thanks for all your help and assistance every step of the way. Lee and team were just wonderful to work with and I appreciated your efficient handling, responsiveness and reassurances during the process. Your service, terms and professionalism impressed me. I want to thank you for being patient with me. Your company & specifically you (Lee Hernandez), provided a high level of professionalism, honesty and concern. Thank you once again.
Jeena S. | October 2018
My experience with Lee was very positive. He is responsive, thorough and knowledgeable. He is a pleasure to work with!
Najiba M. | September 2018
We found everybody - Lee, Laura, Mary, and Jennifer - to be very helpful, knowledgeable and responsive to all our needs. Would highly recommend!
Zlatko H. | July 2018
I would like to take this opportunity to express my thanks and appreciation for a job well done. Especially thanks to Lee and his team!!!!!
Mohammad A. - August | 2018
I just wanted to take a moment thank you all for OUTSTANDING service and GREAT TEAM WORK. I truly appreciate your support to help my dream come true. I will definitely refer LEE HERNANDEZ the loan officer to all my friends and family members. Thank you again!
Shoreh A. | August 2018
Lee was like the next door neighbor you always wanted. Ready to help and allowed us space to make decisions.
Edward S. | July 2018
The service with Guaranteed rate is amazing and fast! Also, all the people are very kind. I want to say thank you so much to Leandro Hernandez. He is an amazing person that helped me a lot with all the process (from the beginning until the closing). He reminded me all the time that if I had questions do not hesitate to contact him. This was a great experience. Great web system to upload documentation. Fast email replies. I'm very satisfied and that's why I will consider Guaranteed Rate in the future again! Thank you so much to Lee, Mary and Laura. Also, I will recommend other soon.
Oscar R. | July, 2018
He was very friendly and easy to work with. Always was easy to keep in touch and did a great job!
Suvada O. - July | 2018
Leandro Hernandez is the epitome of customer service! Many thanks to him for all his help throughout this process.
Alen T. - June | 2018
It was great working with Leandro Hernandez, Laura Korizon, Mary Arvidson and the rest that helped us to get our home refinanced. Thank you guys!
Vladislav T.– Elk Grove ,IL | JUN 2016
They were professional and answered any questions I had. Thank you Lee.
Midhad J. - Chicago, IL | Dec. 2015
My Loan Officer was very professional, supportive and friendly trough the hole process I was never forced, I had options. His help, and flexibility gave me the freedom to choose what I want. My Loan Officer helped me to make the right steps it also let me to see what success looks like.
Martin E. – Rosemont, IL | SEP 2015
Lee is great. He makes this process work. Thank you!!!
James P.– Naperville ,IL | JULY 2015
"Leandro is the best in the industry and I trust him 100% to do what is best for me. The closing process was smooth and fast. Leandro and his team are great, very good and trustworthy people. I will be calling them next time I need a good loan. Thanks!"
Lionel M. -- Chicago, IL. -- 8/ 2013
Hey check out the amazing review from Lew about Lee! “Leandro does such a wonderful job preparing everything that we did not have to be concerned about what we are doing. I must say Leandro was very professional, yet provided personal service!”
Lew C. -- West Chicago, IL-- 01/2013