What people are saying... What people are saying... Back to profile
Lee Hernandez was awesome. Everything went smooth as it could. He’s great
Brett B. - Chicago, IL | Apr 2022
We did a mortgage refinance and everything went very smoothly from the beginning to the end. Documents and requests were delivered to us very quickly and efficiently. The closing also went very smoothly. Staff responded to our questions quickly, courteously and efficiently.
Carolina S. - Chicago, IL | Mar 2022
it was very simple and convenience every step thorough mortgage process.
Yasemin D. - Chicago, IL | Feb 2022
Lee & His team were great. They helped walk me through everything and were super quick about everything. The experience was great as a first time home buyer. I definitely will be recommending to all family and friends.
Delila D. - Lincolnwood, IL | Feb 2022
Lee and his team were very effective , responsive and very knowledgable!
Joseph P. - Niles, IL | Feb 2022
Lee is a beast. Laura is knowledgeable makes things convenient and Mary is awesome.
Oral D. - Lincolnwood, IL | Feb 2022
The process was smooth and simple.
Daniel T. - Chicago, IL | Feb 2022
Lee Hernandez was our mortgage broker and made our home purchase a smooth transaction. It was such a pleasure to work with him.
Stanislav Z. - Buffalo Grove, IL | Jan 2022
Very good experience. Good and organized process with clear updates and followup well in advance.
Viral P. - San Jose, CA | Jan 2022
We’re very helpful and was a fast process
Fernando M. - Chicago, IL | Dec 2021
Very friendly customer service. Very knowledgeable in how the process works and explains in detail the next steps. Question or concerns were surprisingly quickly addressed after hours
Estevan R. - Chicago, IL | Dec 2021
Best Rates and customer service out there
Vladislav T. - Elk Grove Village, IL | Dec 2021
Because Guaranteed Rate provides excellent service and has the best team!! They are easy to work with and they are on top of everything. Lee Hernandez by far the best Loan Officer I have worked with.
German G. - Plainfield, IL | Dec 2021
Because of my loan officer Lee Hernandez was amazing
Kobe C. - Chicago, IL | Dec 2021
Their service is professional, responsive and transparent. I am pleased with the way my application was handled.
Marina G. - North Aurora, IL | Nov 2021
Efficiency and professionalism.
Alen T. - Skokie, IL | Oct 2021
Excellent customer service
Ruben C. - Lincolnshire, IL | Oct 2021
Service was great, no issues, solving problems at every step. Lee did a fantastic job
Gustavo O. - Naperville, IL | Oct 2021
great service and follow up pre and post closing.
Behnam R. - Skokie, IL | Oct 2021
The service was excellent and the process was extremely efficient.
Asta P. - Oak Lawn, IL | Sep 2021
Everyone was extremely helpful
Brian M. - Wilmette, IL | Sep 2021
Outstanding and very professional job, great customer service, immediate response.
Amer S. - Skokie, IL | Sep 2021
I had a great experience from beginning to end. Everything was explained well and everyone was very responsive.
Yesenia M. - Chicago, IL | Sep 2021
Loan officer Lee and his team handling the loan made the process seamless by their communication and assistance and follow up and explanation. They deserve raises or bonuses not just for the great work they do for their and your customers but the positive image they reflect of your company. They just don’t service your customers they delight them. The automated systems cannot do that. Especially for older customers who are not familiar or used the automated systems. Thank you.
Santos P. - Chicago, IL | Sep 2021
Lee Hernandez and his entire team made the entire lending process seamless and efficient. They were extremely professional and knowledgeable and provided exceptional service from beginning to end.
Afsheen R. - Inverness, IL | Aug 2021
I like efficiency and professionalism and great customer service
Lioubov V. - Chicago, IL | Sep 2021
Very helpful and efficient. They understand your needs.
Marcelo S. - Plainfield, IL | Aug 2021
Super professionals and loved their service.
Carlos C. - Chicago, IL | Aug 2021
When we had questions they were easy to contact and they responded immediately to whatever’s we needed help on.
Jennifer H. - Chicago, IL | Aug 2021
The team was super helpful to me throughout the whole process and I felt taken care of every step of the way.
Elisaveta L. - Arlington Heights, IL | Aug 2021
Solid rate, friendly staff, and easy online process.
Ryan K. - Chicago, IL | Aug 2021
Excellent Customer Service, transparency, diligence
Andre S. - Escondido, CA | Jul 2021
Because Lee Hernandez was my loan officer and he did great job in short time period.
Sejla H. - Chicago, IL | Jun 2021
Lee is great! He was always available, and a great help!
Oswaldo M. - Chicago, IL | Jun 2021
I have to admit that myself and my Wife have one of the best customer experiences we have ever had before. We are very impressed with the great service and support we received from Lee Hernandez and his team, evening during weekends to make this closing happen in just 1 month. -- So grateful about the help we received from Lee Hernande and his team.
Luis R. - Aurora, IL | Jun 2021
Because of they are very professional and prompt answering any questions or concerns
Martha G. - Chicago, IL | Jun 2021
Everything was simple. Lee and his team were always available to text or call and helped with everything.
Tiffany T. - Streamwood, IL | May 2021
Each individual that assisted me were great, they were all very good at their job, they responded to questions promptly and addressed any concerns. Lee Hernandez is the best!
Maria R. - West Dundee, IL | May 2021
Very easy and straight with everything
Epidmenio O. - Chicago, IL | May 2021
They were great. Lee Hernandez and Mary Arvidson were great to work with!
Altin E. - Niles, IL | May 2021
Everything was smooth and fast
Shawna E. - Aurora, IL | May 2021
I was satisfied with the service they provided me
Marilu P. - Streamwood, IL | May 2021
Lee Hernandez and the team were very attentive to getting this done quickly.
Mahsa M. - Oak Brook, IL | May 2021
Amazing service and support through the entire process.
Peter S. - Chicago, IL | Apr 2021
Very professional and knowledgeable.
Jermaine E. - Chicago, IL | Apr 2021
Very honest and professional personnel
Anadin O. | Mar 2021
Leandro was responsive and answered all of our questions. He made the process seamless. It was a great experience working with his and his team.
Carina S. | Mar 2021
The team was courteous, professional and able to approve my loan quickly.
Claudia U. | Mar 2021
Prompt communication. Very responsive.
Katherine G. | Feb 2021
leandro was excellent help at every step along the process
Florian K. | Feb 2021
Because of the excellent service provided by Lee Hernandez. He is a true professional who made the entire process extremely easy.
German G. | Dec 2020
Because I am very happy with how Guaranteed rate made everything simple and fast .
Eriverto Z. | Feb 2021
It was a pleasure working with everyone. The team was very responsive at every stage of the process. All of my questions were answered in detail, and my understanding of the entire process was significantly expanded. Thank you for making this a smooth home buying experience.
Soroosh T. | Dec 2020
The employees were very courteous and patient in answering all of our questions.
Carlos B. | Dec 2020
We have either purchased or refinanced a mortgage with Guaranteed Rate several times now, and each time has been a smooth and easy process.
Peter V. | Aug 2020
Everything went smoothly and everyone was kind and helpful .... keeps stress way down.
Leticia K. | Dec 2020
everything explained very well, good guidance, and very timely responses.
Jonathan F. | Aug 2020
Very efficient service and response time. No hiccups along the way.
Rebecca C. | Dec 2020
Because Leandro Hernandez is amazing. His professionalism and customer service are outstanding. He makes a process that many approach with anxiety, into a pain-free and stress-free experience.
Susana M. | Aug 2020
They were great from the beginning to the end of the whole process!
Aaron M. | Dec 2020
I am very thankful for what they do for us and they are very understanding for everything that we need
Hava S. | Aug 2020
This my 7th loan and I keep coming back. Everyone is great. Lee, Mary, Laura.Exceptional service
Oral D. | Oct 2020
Professional prompt service every step of the way! My questions never went unanswered and I felt like I had a great team.
Jessica R. | Aug 2020
Everything was done in a timely fashion, with clarity and very professionally.
Walter T. | Sep 2020
good communication, easy process
Brian K. | Oct 2020
They worked so hard to help me get my house! I really appreciate the work they have done. Excellent service!
Jamilex C. | Dec 2020
They were quick and reliable, specially by email.
Oscar C. | Jan 2021
Excellent customer service
Minerva S. | Aug 2020
It’s all due to Lee and his way of working with his clients and being available for questions as well as being transparent. He does what he says he will.
Najiba M. | Sep 2020
They offered great service and made the process as easy as possible to accommodate me
Haris I. | Oct 2020
People at Guaranteed Rate are extremely knowledgable, friendly, and work hard to make this an easy experience
Sanja K. | Dec 2020
Lee, and his team are the best!
Jose M. | Jan 2021
Everything throughout the process was great
Thalia R. | Aug 2020
I thought they were really on top of it and made a difficult process very simple
Lourdes D. | Sep 2020
Efficient, easy to work with, delivered as promised, available to customer.
Paulina P. | Dec 2020
Excellent customer service.
Mary G. | Jan 2021
They worked very well and helped me a lot
Hoang T. | Jul 2020
Guaranteed rate got 10 because they were always available very professional and most important, understanding
Amila S. | Jul 2020
Easy to work and solve problems. Lee is awesome.
Oral D. | Jun 2020
My team was phenomenal in getting me closed on my dream home!
Tasha B. | Jun 2020
Lee/Laura/Mary are great to work with. They go above and beyond to make sure I am happy.
Oral D. | Jun 2020
Everything worked out great just as expected
Patrick S. | Jun 2020
The Staff at Guaranteed rate were really helpful from the beginning. Being my first home purchase they guide me and my family through the whole process. We're very happy with our new home. Every time that I had any doubt or question I would call Lee and he explained everything in detail. Guaranteed rate was the best decision for mortgage.
Gerardo S. | Jun 2020
Excellent personalize customer service
Jorge Z. | Jun 2020
professional , fast , explained eveything
Niculina O. | May 2020
This was not an easy process, but Lee Hernandez went the extra mile to get it done.
Ryan K. | May 2020
Great communication all the way through the process and follow-up.
Paul K. | May 2020
Good service and keeping customer updated throughout the loan process
Behnam R. | May 2020
Lee did an amazing job making himself available and guiding us as first time home buyers through the process. Lee's expertise made this daunting process enjoyable and easy.
Mario P. | May 2020
Very good people to work with.
Grace M. | May 2020
Always helpful, always looking out for their customers when the market is favorable to reducing interest rates.
Jason T. | May 2020
Great service throughout the entire process
Barry B. | May 2020
Because there team is absolutely amazing.
Almir N. | Apr 2020
Excellent customer service
Miguel T. | May 2020
Everyone on my team was simply outstanding in doing their job. Simply the best team of Lenders I have ever worked with.
Elmir P. | Apr 2020
Because with service and for the fast process.
Carmen C. | Apr 2020
Quality of lenders and representatives. Communication. Ease of process.
Peter S. | Apr 2020
Lee and his team were great to work with and always accessible when we needed.
Bradley S. | Apr 2020
Lee Hernandez was so efficient and nice to work with. He was on top of everything, great communicator, patient and a pleasure to work with
Stacey T. | Apr 2020
Excellent customer service Attention to details
Nadzeya I. | Apr 2020
Lee Hernandez went above and beyond to complete the process in these challenging times in the most efficient way
Zaheer H. | Apr 2020
Laura, Mary, and Leandro were great!! Always on top of everything and answer all my questions.
Julio B. | Mar 2020
Lee Hernandez and the team were attentive to my needs throughout the process.
Mahsa M. | Mar 2020
Super fast service and friendly staff. Leandro Hernandes and the rest of the people in his office showed exceptional professionalism and accommodated us in all our needs.
Vladislav T. | Mar 2020
Excellent customer service and # 1 in the field. Lee is my #1 go-to person.
Oral D. | Mar 2020
Lee H. Is an amazing person with patience, ability to communicate really well, knowledgeable and always available if there are questions. He is also charismatic which not too many people are blessed with!
Najiba M. | Mar 2020
Service was great. Friendly service.
James O. | Mar 2020
Response time to our questions was very fast.
Susana M. | Jan 2020
Excellent service from start to finish. Lee Hernandez is by far the best mortgage broker I have dealt with!!
German G. | Jan 2020
Lee and team were very helpful throughout the process.
Kyle T. | Dec 2019
Lee and his team were outstanding and very professional , helped me to get the mortgage pretty easy and pretty fast
Denis H. | Dec 2019
I’m very satisfied with your help, the loan process was fast and efficient And the customer service, Excellent !! My loan was reduced to 15 years, with much lower interest rate. I’m definitely going to recommend to my friends and family, as I did before, my daughter Carmen Castro, did work with Leandro Hernandez to get her Building/mortgage. Thank you very much to all of you.
Carmen C. | August 2019
I really appreciated GR Laura ,Marry and Lee Hernandez.They all help me to get my loan process for my new condo.We made my home closing very short duration .Marry and Laura saved my time , responding email on time and make it most documentation online.Whenever I don’t understand how to do some paper work ,Marry or Laura gave me a call right away or emailed me and explained how to do it.They are perfect team and super fast,I worked first time with GR especially with Lee Hernandez who is very intelligent person and tried to find best loan option for me. He also help me entire loan process.Thank you GR. I will definitely recommend to my friends and will work for my next condo or refinance program.
Yasemin D. | Aug 2019
Lee,Laura and Merry were amazing . On time if not two steps ahead of everything. Big Thank you guys!!!!
Georgi B. | June 2019
The service level was amazing and I look forward to working with you again in the near future.
Abdol M. | March 2019
Lee and his team work incredibly great, it was the best experience I ever had! Thanks Lee and his team! To make my dream true!
Jose M.R. | May 2019
I appreciate the help I got! I would definitely be recommending Guaranteed Rate to any of my family and friends!
Gustavo N. | May 2019
Lee Hernandez was attentive, and very knowledgeable. He is the reason why I would recommend Guaranteed Rate in the future.
Maria R. | May 2019
Lee, provided excellent customer service, answered all my questions throughout the process, and made my first time home buying experience very pleasant and extremely easy. His knowledge, his professionalism, and his demeanor helped ease my mind through what could've been a very stressful process. Thank you again Lee.
Jon R. | April 2019
Lee was very patient and understanding to my needs, very professional and knowledgeable of the loan process. He was always available when I had a question. Lee definitely went above and beyond for us.
Ma Guadalupe J. | February 2019
I’m very satisfied with the attitude, attention and care, my loan officer had, to process my loan. The process time was very short. That’s why I did recommend my daughter to get her loan. What I like the most is, that I was able to pick the place for the closing, very convenient option since my schedule is a little hard. The whole process was very fast and efficient, including the appraisal and paper work, signing, etc. Thank you very much. Happy holidays to you all !!!
Carmen C. | December 2018
Lee and his team Laura, Mary were excellent. This is my first-time buyer home since the first conversation he explained each and the options that were available to me. They are experienced and helpful throughout the entire process. Highly recommend Thank you very much for the great service!
Moises L. | December 2018
The entire team was there for me at every point in the process. They made everything easy and explained all the points along the way. Thanks for a great experience!
Barry B. | October 2018
I would like to thank Lee Hernandez and his team Laura Korizon, Mary Arvidson and Brad for the great service you provided. From the beginning I felt like I was in good hands with the quality of support I received from Guaranteed rate. If the opportunity ever comes up again, I would not hesitate to deal with this loan officer and his team again. I will recommend you to all I know, and if in the future I need another loan or re-finance, you will be my first call. Thanks for all your help and assistance every step of the way. Lee and team were just wonderful to work with and I appreciated your efficient handling, responsiveness and reassurances during the process. Your service, terms and professionalism impressed me. I want to thank you for being patient with me. Your company & specifically you (Lee Hernandez), provided a high level of professionalism, honesty and concern. Thank you once again.
Jeena S. | October 2018
My experience with Lee was very positive. He is responsive, thorough and knowledgeable. He is a pleasure to work with!
Najiba M. | September 2018
We found everybody - Lee, Laura, Mary, and Jennifer - to be very helpful, knowledgeable and responsive to all our needs. Would highly recommend!
Zlatko H. | July 2018
I would like to take this opportunity to express my thanks and appreciation for a job well done. Especially thanks to Lee and his team!!!!!
Mohammad A. - August | 2018
I just wanted to take a moment thank you all for OUTSTANDING service and GREAT TEAM WORK. I truly appreciate your support to help my dream come true. I will definitely refer LEE HERNANDEZ the loan officer to all my friends and family members. Thank you again!
Shoreh A. | August 2018
Lee was like the next door neighbor you always wanted. Ready to help and allowed us space to make decisions.
Edward S. | July 2018
The service with Guaranteed rate is amazing and fast! Also, all the people are very kind. I want to say thank you so much to Leandro Hernandez. He is an amazing person that helped me a lot with all the process (from the beginning until the closing). He reminded me all the time that if I had questions do not hesitate to contact him. This was a great experience. Great web system to upload documentation. Fast email replies. I'm very satisfied and that's why I will consider Guaranteed Rate in the future again! Thank you so much to Lee, Mary and Laura. Also, I will recommend other soon.
Oscar R. | July, 2018
He was very friendly and easy to work with. Always was easy to keep in touch and did a great job!
Suvada O. - July | 2018
Leandro Hernandez is the epitome of customer service! Many thanks to him for all his help throughout this process.
Alen T. - June | 2018
It was great working with Leandro Hernandez, Laura Korizon, Mary Arvidson and the rest that helped us to get our home refinanced. Thank you guys!
Vladislav T.– Elk Grove ,IL | JUN 2016
They were professional and answered any questions I had. Thank you Lee.
Midhad J. - Chicago, IL | Dec. 2015
My Loan Officer was very professional, supportive and friendly trough the hole process I was never forced, I had options. His help, and flexibility gave me the freedom to choose what I want. My Loan Officer helped me to make the right steps it also let me to see what success looks like.
Martin E. – Rosemont, IL | SEP 2015
Lee is great. He makes this process work. Thank you!!!
James P.– Naperville ,IL | JULY 2015
Lee and his team did a great job at helping our family out, always easy to reach and very hands on, very theral. Thank you guys for all the help, we appreciate everyone.
Miguel B. - Rolling Meadows, IL | Aug 2022
"Leandro is the best in the industry and I trust him 100% to do what is best for me. The closing process was smooth and fast. Leandro and his team are great, very good and trustworthy people. I will be calling them next time I need a good loan. Thanks!"
Lionel M. -- Chicago, IL. -- 8/ 2013
The team was professional, friendly, courteous and understanding. It was truly a great experience.
Gregory J. - Chicago, IL | Jul 2022
Lee and his team were very helpful and follow up with me whenever I needed them.
Amanda M. - Chicago, IL | Aug 2022
Reliable, Trustworthy, Ethical and as name says Guaranteed work done
Kizar S. - Chicago, IL | Dec 2022
They are a great team and fast at completing there task. Also, when needing help with anything they are there to help with anything and everything
Linda Y. - Chicago, IL | Sep 2023
Hey check out the amazing review from Lew about Lee! “Leandro does such a wonderful job preparing everything that we did not have to be concerned about what we are doing. I must say Leandro was very professional, yet provided personal service!”
Lew C. -- West Chicago, IL-- 01/2013
Lee Hernandez and the team are great!!
Altin E. - Chicago, IL | Jul 2022
Pleasure to work with, everyone.
Phillip H. - Chicago, IL | Aug 2022
Great service. The team was always available
Carmen M. - Lincolnwood, IL | Sep 2022
Because Leandro, Laura, & Mary are the very best.
Lisa B. - Rolling Mdws, IL | Dec 2022
Everything from my first conversation to the closing was crystal clear and pretty seamless. Everyone I dealt with was transparent, really took the time to make sure everything was explained and that I understood the information, next steps, etc. I’m very grateful to the entire GR team.
Ermina H. - Chicago, IL | Jan 2023
Good communication and detailed updates
Rebecca M. - Chicago, IL | Mar 2023
Lee Hernandez and his team did an excellent job! They were there to answer every question I had, and were always quick to respond. Lots of great advice as well! Definitely the best team and group of people!
Alexander M. - Chicago, IL | Apr 2023
I thought they were on top of it...the entire staff made a difficult process very simple. I hope to work with them again!
Lourdes D. - Chicago, IL | May 2023
For the quick and quality job they offer.
David A. - Chicago, IL | Jul 2023
Leandro Hernandez and Audrey Carrera and the rest of the team are fantastic to work with!
Altin E. - Skokie, IL | Aug 2023
The help I received throughout the entire process of buying my condo was amazing!
Emily C. - Skokie, IL | Sep 2023