Who is your typical customer and what questions do they typically have?
I work with all types of customers from the first - time home buyers to the most seasoned of repeat customers. They all want to know how they can secure the best program, rates and fees. They also want to know how the process works from initial calls to closing and how they can minimize any issues.
What specific steps do you use to help your customers find the best home loan for them?
I begin by getting all their information and then running credit and automated approval findings so that I can research the best programs and options for them. I also spend a lot of my free time researching policy manuals and guidelines
What are the top 3 misconceptions people have about the home loan process?
I believe people assume the process will be long and frustrating. I also believe a lot of customers assume we do not want them to get the best rates or fees. I also believe customers fear applying for a mortgage digitally.
What resources could you recommend that borrowers use to learn more about the mortgage process and how to ensure a successful home closing?
Borrowers can of course use the internet or literature provided by trusted professionals to learn about loan programs and processes. However, I believe one of my most important jobs is being both a resource to customers and communicating to them the steps to take to ensure a successful closing!
Are you active in any local associations or community groups, and at what level? What goals and/or success have you helped these groups achieve?
Scotsman Guide 2017 Best Lender Elkhart County
What provides you with the most satisfaction in your job as a Loan Officer?
I get the most satisfaction talking with customers and attending closings so I can help them through and congratulate them on the process of buying a home.
What do you enjoy doing most in your spare time when you are not helping people with their home loans?
I love to cook!
Tell us something that makes you unique or something wacky, yet interesting about you?
I am allergic to both the sun and cold which is an actual medical condition. It has lessened in severity as I have gotten older.