What people are saying... What people are saying... Back to profile
Leonard is fantastic, educated me on the different options for refinancing the home, caring, I can tell he loves his work!
Daniel O. - Brentwood, CA | Feb 2022
Excellent company represented by very qualified people with the client always treated as #1
Gary B. - Discovery Bay, CA | Jan 2022
the entire process was easy and all my concerns were addressed timely.
Baldwin C. - Oakley, CA | Jan 2022
Mr Leonard Briones was very professional and direct to the point and knowledgeable on everything
Renato G. - Antioch, CA | Dec 2021
Very professional customer service
Eric B. - Oakley, CA | Dec 2021
The loan director (Leonard) would respond when we reach out to him. He had his heart in it,
Michael S. - Vallejo, CA | Dec 2021
Excellent service, easy process for original loan and lowered my intrest rate twice with refi's, very pleased
Patrick M. - Antioch, CA | Nov 2021
Guaranteed Rate's teams were amazing, very thorough, transparent, efficient, and updated me every step of the way. Thank God I met the Guaranteed Rate team as they made the complexities of home buying simple and were able to close in 21 days!
Lourdes L. - San Jose, CA | Oct 2021
Easy to work with and did what they said
Daniel B. - Discovery Bay, CA | Oct 2021
Leonard was amazing! He made sure to give us all of the options we could and made for a seamless and fast transaction.
Jada P. - Oakley, CA | Oct 2021
Profesional, Prompt, Helpful
Jose M. - Antioch, CA | Sep 2021
Leonard Briones and his team were great!
Michael R. - Roseville, CA | Sep 2021
Very knowledgeable people, I like.
Joshua N. - Oakley, CA | Aug 2021
Leonard and his team were perfect, quick and easy to work with. Can't recommend them enough!
Jose V. - Hayward, CA | Sep 2021
Each individual professional agent are very knowledgeable and very prompt. Also Leonard is very helpful and give very good advices.
Darren F. - Antioch, CA | Aug 2021
Overall did a great job very professional
Madison G. - Antioch, CA | Jul 2021
The whole process just seemed very smooth.
Reginald O. - Antioch, CA | Jun 2021
They where on top of everything! Any questions I had, they answered.
Raymond M. - Sacramento, CA | Jun 2021
Good counsel. Very responsive to questions. Excellentteam of professionals. Personal touch.
Ron E. - Walnut Creek, CA | May 2021
Leonard Briones and his team were on point at every part if the process and wee very accessible
Robert M. - Folsom, CA | May 2021
The process was seamless and Leonard was available along the way to answer any questions directly.
Gurpreet B. - San Jose, CA | May 2021
Through the whole process, they guided me and keep me up to date.
Martin S. - Fremont, CA | Apr 2021
This is our second loan with Guaranteed Rate, smooth transaction and very personable loan agent.
Natalie M. - Brentwood, CA | Apr 2021
Guaranteed rates was both efficient and very professional
Paul Q. - Pittsburg, CA | Apr 2021
They are very professional and helpful. They were also extremely knowledgable and addressed all of the questions I had throughout the whole process.
Gemma G. | Mar 2021
Leonard was great and his team made the experience easy.
Vincent M. | Mar 2021
Leonard made it any easy process
Sandra B. | Mar 2021
Special attention Prompt response
Carlos B. | Feb 2021
Leonard has always gone above and beyond for me!
Kristine A. | Feb 2021
Fast friendly service! Leonard and his team made things so easy and smooth
Randolph C. | Feb 2021
Leonard and his entire team are real pro's and I like how much time is saved by docu-sign and all the on-line activity. Most of all after dealing with Leonard a few times now, I trust him to look after my interest's.
Patrick M. | Aug 2020
I thought the process was easy, honest, and stress free. I also liked the website, upload tools, and docusign.
Patrick N. | Nov 2020
The team was easy to work with. They were very patient with my refinance and did a great job with communicating process.
Maritza R. | Dec 2020
Excellent customer service. I was always kept up to date. If I had a question I always got a response within a short time.
Marsha L. | Feb 2021
Amazing customer service and knowledge.
Jessica W. | Aug 2020
It was an easy process from the start to the end. Leonard was also great!
MASSIEL O. | Sep 2020
Obtained a great interest rate.
Martha O. | Nov 2020
Everyone was really nice and easy to work with
Kevin R. | Dec 2020
The people are amazing and their process is simple and efficient.
Christina M. | Aug 2020
The service & the support was good.
Madhusudhan G. | Sep 2020
This was the second time I used them and both times were very easy and good customer service the whole team are awesome .
Alma M. | Oct 2020
Professional, prompt and always willing to answer my questions
Michelle N. | Nov 2020
Fast and informative communication
Tichia H. | Dec 2020
Excellent customer service. Smooth and timely process from start to finish.
Barbara J. | Jan 2021
Because they know their job and good and hands-on on helping people on buying a house.
Joana Marie A. | Sep 2020
Leonard and his team were great to work with. Very responsive and informative. This is second loan we have done with them.
Adrienne H. | Oct 2020
Courteous, competent and timely performance.
Robert M. | Nov 2020
Leonard and team were awesome, quick and efficient.
Adam H. | Dec 2020
Because they made my refinance so easy.
Cesar A. | Jan 2021
Great from beginning to end.
Robert H. | Aug 2020
Leonard and the Guaranteed Rate team were the most responsive of any of the mortgage lenders we spoke with and gave us the best terms. We would definitely recommend.
Trevor L. | Sep 2020
Leonard and Andrea were great! Very prompt with answers that I had questions about and was quick to get things done.
Rochelle G. | Oct 2020
It was easy, the rates were good, and the people were very nice to work with.
Gregory B. | Nov 2020
We have been a customer with them for a few years and they have provided excellent customer service for all of our home loan needs.
Michael R. | Dec 2020
Easy way to refinance and great service from the staff.
Maria Carisa M. | Jan 2021
They are a great team and keep us informed
Matthew G. | Jul 2020
Leonard Briones and his team are the best! Highly knowledgeable and professional. Absolutely trustworthy to get the job done!
Kevin M. | Jul 2020
I was referred to Leonard Briones
Bobby R. | Jun 2020
Very helpful and available staff, provided me a great rate
Samuel F. | Jun 2020
Leonard is literally the best. Clear, communicative, timely responses, never acting like any question I had was unimportant of stupid. Trustworthy and respectful.
Gisele V. | May 2020
Great Customer Service. It's as simple as that.
Alvinno S. | May 2020
Easy to work with, helped me find a great rate and gave me what they guaranteed.
Alexander D. | May 2020
It was very smooth and quick process and very helpful
Christina Y. | May 2020
They are easy to work with. Kept us informed during the whole loan mortgage process.
Marita L. | May 2020
I received outstanding service throughout the whole process.
Sandro H. | Apr 2020
Very easy to work with. Straight forward
Christopher E. | Apr 2020
They were easy & thoughtful employees to work with, quick and professional! It was so convenient to receive a quick call back or text with all of the employees!
Stephanie W. | Apr 2020
OVERALL THE STAFF FROM THE TOP DOWN HAVE BEEN INCREDIBLE TO WORK WITH AND MAKE BUSINESS EASY
Ross C. | Mar 2020
They were easy to work with, quick, very transparent, and they gave me a rate that was better than other lenders
Michael G. | Mar 2020
Leonard and team were very professional every step of the way. I was informed of status of the loan as things progressed and all paperwork, besides closing signatures, were done electronically. This process was pain free all the way through.
Wayne G. | Mar 2020
Leonard Briones and his team were not only very nice and respectful to us, but extremely helpful and knowledgeable.
Pasquale R. | Feb 2020
They make process very easy for me and in a speedy time for my loan to get approved and very efficient in every way from the beginning to the end of my escrow close. Every body is very friendly and helpful to me and I really appreciated everyone in the whole team.
Anh N. | Feb 2020
Leonard and his staff were amazing! We wanted a quick close so he worked to get our loan underwriting done early. When it came down to it we could have closed in under 20 days! Never had a doubt he was on it from the start - worry free!
John D. | Feb 2020
Mr Briones and his team were excellent during our home purchase
Analiza A. | Jan 2020
Everyone I came in contact with with very professional and had very quick responses anytime I had any questions
Andrea P. | Nov 2019
The rates/process were good, but mostly because of our loan officer, Leonard Briones. He was really great to work with.
Gregory B. | Dec 2019
Great professionalism, promptness in replying, returning phone calls, sensitivity to our needs.
Annette K. | Oct 2019
Excellent customer service!!!
Kimberley S. | Sep 2019
Everyone was fast accurate and I was very satisfied with the outcome thank you very much I’m enjoying my new home.
Larry J. | Aug 2019
I was not sure if I would qualify for a new home, but my agent who has worked with Leonard told me to give Leonard a call and after our first conversation he ask me a lot of questions and told me it would not be an issue. I filled out all the paper work online which for me was very convenient and made it easy to get everything done quickly. Leonard got me my monthly payment to something I was conferrable and I would really recommend Guaranteed Rate. Thank you!
Eduardo M. | July 2019
My entire experience was seamless and I never felt pressured. Leonard was on top of everything and I didn’t have to wait on his responses. His communication was just as I expected provides my busy work schedule and he was available anytime I needed him!
Erika C. | July 2019
Our Loan officer (Leonard Briones along with staff) at Guaranteed Rate are extremely professional and very helpful. We are very lucky to have such an amazing group to help us along the way with not only our home purchase but also our refinance.
Michael R. | July 2019
Leonard was terrific, he resolve my loan so fast, am thankfully with him-and we going to recommend him for the future, if I need to look again for another loaner I will with him again, Thank you very much Leonard my family and I we are very thankful with our new home you going to hear from us soon, Gracias mi amigo.
Juan Carlos V. | June 2019
Leonard Briones and his team were fantastic in assisting us with this loan.
Daniel O. | June 2019
The team at Guaranteed Rate was fantastic and words cannot express how thankful I am to have had the opportunity to work with them. As first time home buyers, they were extremely helpful and patient throughout the entire process. We set up a meeting with Leonard just to see if we could even buy a house and we walked out with a complete guideline for pre-approval. Without this team, our dream would have not come true. I would to express my gratitude and thanks to everyone who helped us every step of this home buying experience.
Fanny X. | May 2019
Fast and efficient , the ability to “shoot from the hip” as we say in the field . GR has all those qualities. Things happen in life We went from a standard 30 day close to getting in a jam , our loan slayer was able to close in under 24 days allowing us to get out of that jam and into our home.
Richard C. | April 2019
It was a pleasure working with Leonard and his team, made the whole process easy.
Patrick M. | January 2019
Leonard Briones and his team were so helpful, always available, and extremely professional. They have a client for life!!
Monica C. | February 2019
The process went smoothly and quick. I loved that our loan officer was very detailed and showed us all the numbers on paper to see what we were working with and found the best option for us. Really great service and would highly recommend to others!!
Christina Y. | January 2019
Leonard B and his team were on top of our refinancing process. He was able to break down scenarios and explain the savings we were able to save if we refinance despite our low credit score/increase rate. Our questions were answered. Thank you!
Marita L. - Tracy, CA | May 2022
Leonard and his team made this process so easy and stress-free for us, especially during the holidays. We are very thankful for all the work this team put in to make this a positive and successful experience!
Sean F. | December 2018
Our lender offered us options and worked it out within 2 days cause we badly need to make the offer right away.
Sean Kenroi M. - Roseville, CA | May 2022
The team was very professional and easy to interact with. Always ready to listen and reliable.
Omoruyi O. - Castro Valley, CA | Jun 2022
Outstanding customer service for the past several years! Leonard Briones and Team!
Yolanda A. - Discovery Bay, CA | Oct 2022