I have been in the mortgage business for over 20 years. Over the years, I heard numerous stories of the frustration people face as they struggle through what they thought was an incredibly difficult and complicated process. I knew I had to develop a strategy to relieve the people of this feeling as they navigated their way through the loan process. My plan was threefold. I wanted to give my customers excellent service, so the transaction would be enjoyable. I wanted to give my customers a competitive deal they would brag about. I also wanted to give my customers the latest top-notch technology, so they would have full confidence that their privacy would not be compromised. Guaranteed Rate has all the resources to allow me to implement my plan. The mortgage business has been a very rewarding experience for me because I didn't end up with a lot of customers. I ended up with a lot of friends.