Who is your typical customer and what questions do they typically have?
Serving first time buyers and military buyers is much of our business. They are looking for honest direction on how to navigate the mortgage process. Home buyers want someone to listen to them and guide them. This is our focus.
What specific steps do you use to help your customers find the best home loan for them?
The Bergen team works with every buyer to review their goals today and tomorrow in order to review loan programs to meet your needs. Having options and knowing that you understand the process is what we excel at and we are thankful for the opportunity to serve you!
What are the top 3 misconceptions people have about the home loan process?
That you need a lot of money down to buy a home.
That you have to have perfect credit to buy a home.
That it is hard to qualify for mortgage financing.
What resources could you recommend that borrowers use to learn more about the mortgage process and how to ensure a successful home closing?
We offer on going education in our area for all borrowers so reach out and we can schedule you for our budget class, a session on credit reports, first time buyer programs and many more. We also offer education after your loan closing so check in with us to see the class schedule.
What provides you with the most satisfaction in your job as a Loan Officer?
Knowing that we make a difference in people's lives give us great satisfaction. The best compliment I can receive is the referral of friends and family. This year I did two loans for the 3rd generation of the same family. It's an honor to be trusted!
What do you enjoy doing most in your spare time when you are not helping people with their home loans?
Love to read, love to volunteer and love to travel,
Tell us something that makes you unique or something wacky, yet interesting about you?
I am the connector of people. Born and raised in El Paso I love the opportunity to connect people to other people in any industry. It helps when relocating to have someone to bounce things off of and seek guidance. I'm your Mortgage Mom and will give you the scoop about our beautiful city and all it has to offer.