What people are saying... What people are saying... Back to profile
They were always helpful and I felt that they always tried their best to get me the best rates.
Saul R. - El Paso, TX | Mar 2022
Leslie and her team are diligent and they went above and beyond to help us close on the house on time.
Yessenia C. - El Paso, TX | Mar 2022
Got me the approval letter quickly!
Brenda B. - El Paso, TX | Mar 2022
Friendly, easy to work with, quick, honest
Joel S. - El Paso, TX | Mar 2022
Simple easy process and very friendly people.
Teresa W. - Alamogordo, NM | Mar 2022
Very helpful and knowledgeable
Carl M. - Palmdale, CA | Mar 2022
Great communication and transparency
Kathryn F. - El Paso, TX | Feb 2022
For their excellent service and great customer service
Edwin R. - El Paso, TX | Jan 2022
Leslie and her team were amazing. Their attention to detail, fast processing and support literally prevented me from being homeless. Outstanding performance and care.
Steven P. - El Paso, TX | Dec 2021
They were great to work with, very fast, and efficient.
Austin F. - Las Cruces, NM | Dec 2021
The GL team was amazing to work with!
Andrew G. - Fort Worth, TX | Dec 2021
The entire team was extremely helpful and very resourceful every step of the way !
Juan D. - El Paso, TX | Nov 2021
Excellent customer service
Yamile A. - El Paso, TX | Oct 2021
It was a smooth experience and the people there were kind, knowledgeable, and responsive.
Rolph Z. - El Paso, TX | Oct 2021
You guys were responsive and helpful throughout the entire process.
Koridio S. - Winston-Salem, NC | Oct 2021
they were really great and helpful
Elizabeth D. - El Paso, TX | Oct 2021
Everyone that I with with helpful and courteous throughout the process!
Manuela R. - El Paso, TX | Oct 2021
Quick, no issues, website was easy to navigate. Staff I worked with were professional and helpful.
Terry C. - Oro Valley, AZ | Sep 2021
Because everithing when so smooth and easy
Ricardo G. - El Paso, TX | Sep 2021
Leslie was great. She walked us through everything and reassured us at every step that we were on track. This was our first house so we were really unfamiliar with the process and had a tight schedule for moving.
Alexander C. - Irvine, CA | Sep 2021
Leslie and Megan were awesome!
Javier V. - El Paso, TX | Sep 2021
Upfront and honest information from the beginning of Refinance process !
Jorge R. - El Paso, TX | Sep 2021
Leslie, Korrie, and Megan were very quick to respond to our needs. Their communication was continuous and honest. The title company caused a hiccup but were able to still close weeks ahead of schedule. Awesome job! I already recommended your team to some of my friends.
Amanda H. - The Colony, TX | Sep 2021
Leslie and her team are always very professional and efficient.
Carlos G. - El Paso, TX | Sep 2021
They were friendly, efficient, went above and beyond to get to closing date.
Ray C. - Little Rock, AR | Aug 2021
Leslie Bergen in Awesome to work with!
Jack M. - El Paso, TX | Aug 2021
Staff is very professional always returned my calls and answered all my questions.
Gabriela T. - El Paso, TX | Aug 2021
Good service, Leslie was great.
Ryan S. - El Paso, TX | Aug 2021
Leslie and her team turned my initially bad experience all the way around and made it enjoyable.
Edward G. - El Paso, TX | Jul 2021
Outstanding customer service, attention to detail, and knowledge/guidance.
Charles S. - Washington, DC | Jul 2021
Leslie and her team did an excellent job of explaining the whole process and answered all of our questions in a timely manner.
David A. - El Paso, TX | Jul 2021
Our lender Leslie Bergen was absolutely outstanding. She was available anytime and thoroughly explained every step of the process. I recommend her to all my friends, family, and colleagues.
James G. - El Paso, TX | Jul 2021
Leslie was the nicest and most reliable agent ever.
Joseph M. - El Paso, TX | Jul 2021
Guaranteed Rate's great knowledge within the entire process, and the speed they are able to work with me.
Jerry V. - El Paso, TX | Jul 2021
During every step of the loan process, Leslie Bergen kept us informed of the progress of out loan.
Bruno K. - El Paso, TX | Jun 2021
They were very helpful. Everytime I had a question, they would explain in detail the answer. I’m well satisfied with my experience.
Philip P. - El Paso, TX | Jun 2021
I was very pleased with the ease of completing all the necessary documents on line.
Ruben G. - El Paso, TX | Jun 2021
Great communication and helpful to explain when you have questions.
Marisela M. - El Paso, TX | Jun 2021
Very accommodating and transparent throughout process
Stephen S. - The Woodlands, TX | Jun 2021
Because of the exceptional help they provided me with throughout the entire process
Juan Manuel M. - El Paso, TX | May 2021
They really helped us and explained the process
Jesus I. - El Paso, TX | Apr 2021
The GR Team led by Leslie Bergen treated us like family.
John T. - El Paso, TX | Apr 2021
excellent service, availability, great support
Maxime C. - El Paso, TX | Apr 2021
Leslie Bergen is the best!!!
Gary L. - El Paso, TX | Apr 2021
every aspect from application to closing was perfect
Allyson L. | Mar 2021
A-1 service from start 2 finish
Luis T. - El Paso, TX | Apr 2021
During the whole process of our home being built and preparing to close, Guaranteed Rate was informative, supportive, and kind.
Jerjuan C. | Mar 2021
Every step of the way they were amazing and explained everything to us !
Lupita R. | Mar 2021
The initial part was very easy. Overall a great experience!
Sidney P. | Mar 2021
Leslie’s team did an amazing job and kept me informed every step of the way.
David M. | Mar 2021
Ultimately the numbers however your staff is and was very professional and friendly in my process considering a first time home owner kudos. CP
Cesar P. | Feb 2021
Had the answers to all my questions
Ricardo M. | Nov 2020
Excellent communication and very supportive
Audrie S. | Feb 2021
Leslie and Megan were amazing !!!
Cynthia C. | Oct 2020
They looked out for and guided us through the entire process of purchasing our home.
James D. | Nov 2020
They were very professional. Always there to answer questions and assure you were comfortable during the entire process.
Robert B. | Oct 2020
They gave me options and low rates on my loan. They made the process quick and painless.
Patricia D. | Nov 2020
Friendly, professional, great service!
Danny M. | Oct 2020
Ease of the process. No hassle!
Leane G. | Nov 2020
Leslie Bergen was an amazing loan officer. She was professional and detailed from beginning to end. These trying times of Covid-19 would be a stumbling block to some loan officers but NOT Leslie and her team. I highly recommend Leslie Bergen and her team to bring all your mortgage loan needs to a successful conclusion.
Daniel S. | Oct 2020
It was an easy process and I was deployed for most of it
Jesse A. | Nov 2020
They were very attentive and precise with information relayed.
Stephanie H. | Dec 2020
Excellent service from Leslie Bergen
James C. | Aug 2020
They were timely and really informative at every step. In addition, they made things extremely convenient.
Darwana T. | Sep 2020
Very satisfied with the service.
Lucila M. | Oct 2020
I have worked with Leslie Bergen in the past and have always found her to be very professional and give great customer service.
Jose A. | Nov 2020
Excellent friendly customer service
Yolanda H. | Dec 2020
Because they deserved it, their service was professional, courteous they didn''t drag their feet and completed the loan in a very timely manner.
Adrian L. | Jan 2021
I'll give Guatanteed an A. Extremely thankful
Diego C. | Jul 2020
Friendly, professional and kept to the schedule
Fernando M. | Jul 2020
Excellent personnel covering all aspects of housing information.
Israel C. | Jul 2020
Leslie was awesome! She took the time to answer all my questions and concerns. Being a first time home buyer she made the whole process way easier than I thought it would. Stress free!!
Matthew M. | Jul 2020
They were easily accessible and responsive. Leslie is amazing!
Natalie R. | Jul 2020
Leslie and her team took the time to work with us, explain the whole process, and were always available to answer questions.
Matthew B. | Jul 2020
Leslie and her team are awesome!
Joel C. | Jul 2020
Very easy to get a hold of someone! Very professional! Very willing to help explain info and very knowledgeable about the process!
Aaron M. | Jul 2020
Leslie Bergen made the process seamless and simple and got us a great rate.
William B. | Jun 2020
So very kind and helpful from start to finish
Drake P. | Jun 2020
They are a good company and really understanding of my needs and wants.
Michelle G. | May 2020
The process was clear and quick. Leslie Bergen and her team made me feel confident and secure.
Alejandro L. | May 2020
Very helpful and responsive
Joel S. | Apr 2020
diff application and they were able to get it done
Xavier M. | Apr 2020
The people you have working for the company were very helpful kind and understanding.
Leonard H. | Apr 2020
Excellent service. Quick responses. Always willing to answer any and all my questions
Audrie S. | Mar 2020
Leslie Bergen was excellent to us and made us feel at ease when we needed her the most. It never felt like business. She made our problem hers and this was awesome.
AURORA T. | Mar 2020
Incredible customer service
Stephanie S. | Feb 2020
Fast and simple process, great staff that are ready to help you in anything!
Alberto M. | Feb 2020
Excellent service, very fast clearance to close.
James J. | Feb 2020
Excellent, efficient service
Gina F. | Jan 2020
Excellent service with sound financial advice!
Jack B. | Dec 2019
Very knowledgeable, and got it done fast.
Jesse L. | Sep 2019
Great lender customer service
Gabriela F. | Sep 2019
Leslie provided excellent customer service and made everything so smooth. Thank u Leslie.
Cresencio C. | Sep 2019
Ms Leslie and her team worked very hard and fast to make our dream come true. Ill recommend Guarantee rate to my military friends because i know they would love to be home owners as well. Big thanks to her team.
Peter D. | August 2019
GR & Leslie & Team did everything that they needed to do in order to help us close on our home.
Paula B. - Garland, TX | May 2022
Leslie and her team were absolutely amazing! thank you!
Jacqueline A. | July 2019
Quality customer service, very informative!
Natasha F. - El Paso, TX | May 2022
Every person that helped my wife and I were so nice helpful! Answered all our questions and with no problem!!
Joel D. | August 2019
Leslie was amazing throughout our entire process.
Miguel R. - El Paso, TX | May 2022
Thank you Leslie and your awesome team for working hard with us through some hard times with this home.
Jacey C. - El Paso, TX | Jun 2022
Made things very easy! And having flash closing as an option made the process even quicker.
Randy A. | Aug 2019
Leslie Bergen and her team did a great job helping me along the way through the process of the loan and finalization. Her and her team are amazing people
Roberto I. - El Paso, TX | May 2022
They were always friendly very competent and competent
Phillip S. - Grand Prairie, TX | Jun 2022
Made averything easy putting information clear at all times.
Orlando V. - El Paso, TX | Jul 2022
Leslie BERGEN I just want to thank both you and your team for all the help you have given me!!! You guys are extremely proficient and professional and really made this an easy process for me. When you said you were available anytime you really meant it. I truly appreciate that! The time you took to answer all my many questions and concerns really put me at ease and took a lot of stress away from me. And trust me I know this isn't the case with every mortgage company. From the bottom of my heart thank you and your team!!! You guys were heaven sent!!!
Chamekia D. | July 2019
Amazing customer service and very friendly people. The ease of business was great and the value helped too.
Justin J. - Joint Base Mdl, NJ | May 2022
Leslie and her whole team were incredible to work with. Super communicative and professional.
Kelsey F. - El Paso, TX | Jun 2022
Exceptional, nonstop, professional service
Stephen N. - La Grange Park, IL | Jul 2022
Leslie and Meghan are awesome. Great customer service.
Ashley K. - Vancouver, WA | Aug 2022
My entire experience with the team has been phenomenal, especially my interactions and communications with Leslie and Megan. They were attentive to my needs, highly personal, extremely helpful, anticipated potential areas to focus on, incredibly caring and took the time to know me and my needs. I didn’t feel like a number but like a friend/family member.
James W. - Houston, TX | Sep 2022