What people are saying... What people are saying... Back to profile
Cause everyone was very kind and explained everything to me, so I could understand.
Matthew J. - Santa Rosa, CA | Oct 2021
Great service, great rate and great communication
Michele M. - Lavallette, NJ | Oct 2021
They were easy to work with.
Kathleen E. - Martinez, CA | Sep 2021
We've worked with Linda and her team twice in the past 1.5 years, and each time the process has gone quickly and smoothly. Linda was even able to find a way for us to go through Guaranteed Rate even though our situation required her to jump through some extra approval steps.
Jeffrey F. - Pleasanton, CA | Sep 2021
Personal attention by Linda Zaiss. She was superb. She even down adjusted the rate when it dropped despite the loan being in progress. The actual approval for underwriting for a large jumbo loan is complicated and legally requires many documents. That makes it not "very easy". But Linda was always there to help remove road blocks. We closed on time and I was very satisfied.
Mehdi M. - San Jose, CA | Sep 2021
Because of Linda Zaiss' responsiveness.
James B. - Santa Rosa, CA | Sep 2021
Linda and her team do an exceptional job at helping us accomplish our financial goals. They are very professional and prompt from start to finish.
Maximillian F. - Newark, CA | Sep 2021
I trust this company and based on the service I would recommend to my friends.
Lynnette B. - Pleasanton, CA | Aug 2021
Linda Zais not only showed genuine interest in helping us find the loan that would work for our family but she also is an expert in all of the nuances of the loan process. This made what could have been an incredibly scary experience into a decision that we felt well educated about and even excitement in getting our new home for our family.
Megan M. - Sonoma, CA | Aug 2021
Quick and easy to deal with
Steven P. - Pleasanton, CA | Aug 2021
Linda was excellent to work with and went more than the extra mile to close on our loan. It was a complicated transaction and she was on top of her game with in-depth control on the process and great level of transparency.
Rupa V. - San Jose, CA | Jul 2021
Because Linda and her team went above and beyond and helped me pivot as needed to get the loan package that worked best for me.
Janelle F. - Sonoma, CA | Jul 2021
Cordial support. Helpful in explaining the process and what documents were needed. Helped get them uploaded. Very timely responses.
Candace C. - Sonoma, CA | Jul 2021
Because they did an amazing Job, very easy to get ahold of for questions. They also always kept me informed of everything going.
John W. - Novato, CA | Jul 2021
Everybody on the team was great and definitely on point! Responsiveness, working behind the scenes, involving all parties when required felt like we were taken care of. Especially Linda she has been a delight to work with and an amazing point of contact. She really cares about her clients and does what she can to help see things through. Being able to hop on calls at short notice, her quick responses through email just a delight to work with!
Ly O. - South San Francisco, CA | Jun 2021
Linda Zaiss and her team did an excellent job.
Jimmy W. - Menlo Park, CA | May 2021
Linda and her team did a great job
Benjamin B. - Del Monte Forest, CA | May 2021
Awesome experience! Everything was smooth and quick with no issues.
Kimberly M. - Pleasanton, CA | Apr 2021
Professional team; easy electronic transactions and communications; willingness to work with u - no question too large or too small!!
Carol A. | Mar 2021
They made our refi very easy and smooth. Any questions I had were answered in a very timely manner
Dorit C. | Mar 2021
My refinance was very easy and seamless - thank you.
Janet G. | Mar 2021
Second time working with Linda ZAISS. Both times completely satisfied.
Jochen S. | Mar 2021
Linda and her team went up and beyond to chase my dream house along with me. I''m glad I never wet to any where else for my first home loan.
Sagar S. | Mar 2021
Professionalism and Efficiencies of each team member at all levels/phase of my loan processing.
Stephanie N. | Mar 2021
Linda is great to work with
Ayham E. | Nov 2020
Linda Zaiss was excellent.
Yutaka Y. | Nov 2020
My lender, Linda and her team, were always on top of the process.
Rebecca I. | Nov 2020
Amazing service and communication throughout the whole process.
Mikhel D. | Nov 2020
Excellent service but not lowest rate.
Theo L. | Nov 2020
Excellent collaboration with Team and title company, during these unprecedented times they were patient, compassionate and professional.
Crystal M. | Dec 2020
Linda and her team have always been great to work with.
Jonathan C. | Nov 2020
Linda and her team did a great job helping us with our refi and the site made it easy for us to sign/submit the required docs.
Eric M. | Dec 2020
I have been with Linda since I first bought my place. She has always given me excellent service.
Mark B. | Jan 2021
No hassles, straightforward, kept me informed the entire time
Kathleen T. | Nov 2020
Professional, friendly, helpful and accommodating.
Lynnette B. | Dec 2020
Ease of using their website, DocuSign and friendliness of Linda Zaiss.
Dianne M. | Jan 2021
Great communication and helping us push everything through to close.
Jeffrey M. | Oct 2020
Customer service was amazing the entire process
Erin T. | Nov 2020
I have used Guaranteed Rate numerous times and would not hesitate to use them again.
Lynn N. | Dec 2020
They were easy to work with and everything went smoothly!
Sheila S. | Jan 2021
I had a difficult case, being an independent contractor and they worked with me to get everything right.
Keith S. | Aug 2020
100% because of Linda Zaiss
Anny O. | Oct 2020
Great service, kept us informed all way thru
Ernest P. | Nov 2020
Linda has always been great to work with!
Saif C. | Dec 2020
Great follow up. Helped educate me to all of it.
Candace C. | Jul 2020
They were fantastic! A team of true professionals.
Kathleen R. | Jul 2020
good mortgage rates, low closing
Clare R. | Jun 2020
They worked day and night to get the work done. Despite all the current problems and of course the volume of people suddenly wanting to take advantage of lowered interest rates. I felt that the Guaranteed Rate team always had me in mind . So grateful for this added security to my financial future and of course the opportunity to spend money on house improvements.
Susan R. | Jun 2020
Great communication during entire process.
Julie F. | May 2020
Responsive team and seamless process. Really appreciate the communication and ability to upload items to portal and use flash close.
Ly B. | May 2020
This was the easiest refi ever had
William C. | May 2020
Fantastic rate and a smooth process
Liana M. | May 2020
Quick responses and great guidance
Jonathan C. | Mar 2020
Linda, Maria and her team always go above and beyond in customer service. They answer my many questions patiently, and are so friendly and helpful!
Traci P. | Mar 2020
Guaranteed rate processed the purchase of my home . The Service was more than Excellent. Linda Zaiss, Maria Minefield a d there team. Are efficient and knowledgeable. My refinance was was easy as my purchase.
Maria C. | Mar 2020
Professional & always on top
Norman L. | Mar 2020
Because I received excellent service!
Lynn N. | Feb 2020
Linda Zaiss has always done a great job with our home financing needs.
Bryan M. | Feb 2020
They are thorough, answer all my questions and really make sure that we know what is coming and what is going on. I am 100% comfortable saying they are working in my best interest.
Riana M. | Feb 2020
Efficient and professional service
Leonardo R. | Feb 2020
Prompt and friendly service
Robert F. | Feb 2020
Linda is very responsive, she’s able to get you the loan when others can’t. She’s very knowledgeable. Very easy to work with.
Donald C. | Feb 2020
Linda was resourceful and helpful throughout entire process.
Joshua S. | Jan 2020
Easy and process, everyone was on top of every detail. It was so smooth and I got a great loan!!! :)
Raechel P. | Jan 2020
Very responsive staff and easy to use portal to submit sensitive documents
Ly B. | Dec 2019
Service. Knowing we could call Linda anytime with questions.
Gary L. | Nov 2019
The whole experience overall was really easy. When we had questions they were easy to get a hold of to answer them for us.
Ralph C. | Dec 2019
Service. Knowing we could call Linda anytime with questions.
Gary L. | Nov 2019
Linda Zaiss was a champion! She was very helpful, prompt, and excellent communicator. She went out of her way to make me happy.
Virginia F. | June 2019
Linda Z, Maria M, and the team are the most wonderful people to work with. from the professionalism, the dedication and commitment. to the tenacity and the will not give up attitudes. truly they are miracle workers, not only will I be using them for all my needs, I will be recommending them to everyone I come across. Definitely A+++ Thank you, Steve G.
Steve G. | May 2019
Ronna and I would like to thank you and your team for all your hard work! We couldn’t be happier with you all helping to finance the purchase of our new home,especially given the complexities of using both our current and future homes as collateral for loan. Thanks again and we’ll be sure to send you a picture in our new home!
Larry & Ronna L. | April 2019
Linda Zaiss and Maria Morefield were a pleasure to work with. They are Very professional and so warm and friendly. We worked as a team with the same goal. The process was easy and fast we closed in 21 days!!. Thank you so much for everything ladies your encouragement when I felt I would never find a property the enthusiasm through the entire process. What an amazing journey and what great people to have gone through it with.
Maria C. | December 2018
The entire process start to finish was very easy... almost too easy! I was shocked by how little I needed to do or provide - I assume there was a lot of work happening behind the scenes but there was virtually no legwork on my end. It was so easy that it blew me away! The only part of the process that I wasn't 100% satisfied with was the rate. I was being quoted a rate 3/8 lower by multiple lenders. However, in the end, my confidence in Linda's ability to get the deal done made it worth the additional interest cost. We also closed several days ahead of schedule, which was amazing!
Samuel M., August 2018
Thank you Linda, Mark, and the guaranteed rate team. Everything was done so quickly and efficiently. I appreciate the ease of the process and your hard work getting a great loan for me!
Raechel P., August 2018