What people are saying... What people are saying... Back to profile
I Always recommend Marcel and his team to all of my clients and friends and family. They are amazing! So easy to work with and they make the most complex things very easy to understand and very easy to navigate. I have had nothing but amazing feedback from all of my clients regarding this team. I will continue to recommend them as I have and I’m very grateful to have these guys work with my clients and my family
Amy H. - Frisco, TX | Aug 2021
Jan with Guaranteed Rate did a remarkable job in being patient with us since we are first time home buyers. He explained everything to us and made himself available to answer our questions, even at night. What also made things great were the video recordings that were sent us that helped explain each milestone of the process that we went through. Awesome job Jan and Marcel!!
Phillip B. - Irving, TX | Aug 2021
Great communication every step of the way.
Douglas G. - Frisco, TX | Aug 2021
The service provided by the team was exceptional and beyond imagination. I wish I have known the team in my first home loan.
Azeddine K. - Dallas, TX | Aug 2021
They make the process so easy!
Alyssa J. - Frisco, TX | Aug 2021
They are great to work with and have excellent communication skills with a seamless beginning to end process.
Henry C. - Plano, TX | Aug 2021
Jan went above and beyond to help us during the closing process! He also did a great job of providing education along the way!
Marqui M. - Lewisville, TX | Aug 2021
The team was great. Excellent communication on the status and anything they needed. I appreciate the encrypted emails, I work in Information Security and see some really bad security practices from some companies. I appreciate the quick processing of the loan application by working with us before we even found "the" house.
Billy P. - Dallas, TX | Jul 2021
Responsive, efficient, competitive
Duane B. - Richardson, TX | Jul 2021
Marcel and the team made the loan so easy. They were on top of every detail and were in constant communication with every detail of the loan process.
Cara M. - Mckinney, TX | Jul 2021
Due to the service and expertise
Janmarie Y. - Frisco, TX | Jul 2021
Everything went smooth, the team were great. Very helpful and responsive
Amanda R. - Plano, TX | Jul 2021
Everything proceeded as outlined
Michael S. - Grand Prairie, TX | Jun 2021
Jan Deitrich was fantastic to work with. He took time to explain things in language that was understable for a first time home buyer. The reports he provided as different options were clean and easy to understand.
Eun Ji J. - Dallas, TX | Apr 2021
They made the entire mortgage process easy
Ajeet N. - Frisco, TX | Apr 2021
The overall experience was super easy and efficient.
Karl B. | Mar 2021
because it is the 3rd time I have used them and they did what they said they would do
Caroline S. | Mar 2021
Excellent and timely service.
Wilbert O. | Mar 2021
They were responsive and very professional
Daryl M. | Feb 2021
They were great from the beginning to the end, helped answer all my questions and did a great job of explaining the answers too. Highly recommend to everybody.
Nevil P. | Oct 2020
They were kind, quick and stayed in contact with me along the way
Cynthia D. | Feb 2021
Everyone that I worked with @ GRI went above and beyond; I felt that they were honestly 'in my corner' and working diligently to get me into the home that I wanted, with the lowest interest rate available! I appreciated the open lines of communication (day and night) throughout the process.
Victoria B. | Sep 2020
Professional customer service, excellent communication throughout the entire process, and ability to find the best rates in the market
Jason B. | Oct 2020
Did everything you said and made it real simple
Jayson B. | Aug 2020
Helped with a difficult closing. Very professional
William P. | Sep 2020
Excellent customer service. Closed exactly when we were told we would close. Process couldn't have gone any smoother.
Jason F. | Aug 2020
Overall the communication was great and things were completed in a timely manner
Thomas H. | Sep 2020
Excellent customer service. They will find the best rate and find the right avenue to ensure that the proper loan is acquired.
Justin C. | Oct 2020
Guaranteed Rate is very professional, helpful, and care about their customers. The whole team goes the extra mile to make things happen.
Thomas W. | Nov 2020
I had no issues whatsoever
Julio V. | Jan 2021
Very professional and explained each step of the process in detail with emails/videos.
Mason E. | Aug 2020
Great communication, easy to work with
Lori C. | Sep 2020
They were always available and extremely helpful to me as a first time home buyer.
Tyler K. | Oct 2020
Awesome team to walk you through every step
Sandra H. | Nov 2020
Because everything went smoothly
Chris M. | Dec 2020
The Deitrich team was a good team to work with. I was able to close on my refinance pretty smoothly.
Jason H. | Jan 2021
Nick did a great job of communicating and made everything super easy to understand.
Christopher H. | Aug 2020
I have financed over 10 homes in my lifetime. This was by far the easiest fastest process loan I've ever had.
Gary M. | Sep 2020
Marcel, Jan and their team are amazing!
JanMarie Y. | Oct 2020
Jan was great to work with and there were no unexpected surprises.
Jeff R. | Nov 2020
Superb service, attention to detail, professionals and very knowledgeable
Marta H. | Dec 2020
Clear and consistent communication, as well as great attention to detail.
Kirk F. | Jan 2021
Excellent and prompt customer service.
Cody G. | Jul 2020
Always give me the best rate.
Suzette A. | Jul 2020
Wonderful personalized service and great attention to detail all while working with the client’s timeline.
Kimberly D. | Jul 2020
They are responsive, communicate regularly to keep you up to date, and thoroughly outline the process before you get started so there are no surprise questions at the end.
Thomas W. | Jun 2020
Members of Guaranteed are very helpful and answer all questions in detail. I was apprised of every step and all documents needed throughout the loan procedure.
Ronny K. | May 2020
They responded quickly and gave thorough explanations. Very professional!
Carly V. | May 2020
Marcel and Jan are great and I've used them previously; will use them again in the coming year for another planned purchase.
Scott B. | May 2020
Know how and professionalism.
Kirk F. | Apr 2020
Super responsive team and great rate!
Christina P. | Apr 2020
Excellent communication level, give best options
Aws A. | Feb 2020
The level of service exceed our expectations. From start to finish we couldn't have asked for better customer service.
Kandi T. | Jan 2020
Quick communication. Knowledgeable team. Wonderful experience overall.
Nicole H. | Jan 2020
I appreciated the sequential videos that assisted us in better understanding the process and the events within.
Eddie S. | Nov 2019
Working with nick Buckley he made the process nice and simple and helped along every bit of the way. Very responsive and attentive to any questions or comments that I had.
Salvador V. | Oct 2019
Jimi did a phenomenal job and went above and beyond my expectations to take care of us.
Jared K. | July 2019
The team took the time to explain to me about the mortgage and process. They were available to talk to me at late evenings and took time to properly explain and answer all my questions. Thanks for the great job and making it so much easier.
Nilesh P. | June 2019
Marcel and his team were AWESOME!!! They kept us informed throughout the process, were very good in making sure we completely understood the process, and went above and beyond to make sure our loan was seamless!!! I will be recommending them to everyone we know.
Henry C | June 2019
Extremely professional and sincere follow up and completion!
Caroline S. | June 2019
Marcel, Jan, and the rest of the Guaranteed Rate team were awesome to work with. They were professional, responsive, and attentive to any questions we had throughout the process. We loved the regular updates as the process moved along and the closing was much smoother than I expected. The team did such a great job that we referred them to other members of our family. Thanks again! - Doug
Douglas C. | June 2019
When buying and selling a home, things can get complicated & confusing. Everyone who I encountered with Guaranteed Rate made the process clear and easy to understand. I really felt like I was a valued customer. Not just another loan being pushed through. Thank you all!
Dennis M. | May 2019
Marcel, Jan and their team provide me a one on one service, during the month when I inquire for a loan pre-approval until I brought a house, they work very hard and guide me every steps until closing, I almost got updated the status everyday. it is an outstanding service. Thank You so much.
James M. | May 2019
Great job by everyone at Guaranteed Rate! They worked around the clock to help my family. I'm very appreciative and will definitely recommend them again in the future.
Jason G. | April 2019
Got the lowest rate possible, when I went to closing the Title company literally gasped at the rate I received. Entire process was smooth and the staff stayed on top of me to help me get all the paperwork in. I liked the updates for every step in the process. I will be recommending guaranteed rate to everyone I know.
Keith L. | April 2019
While we did need to submit a lot of paperwork and go to the bank so much that two people knew us by first name basis, it does not change the fact that we would still go through guaranteed rate.
Logan P. | November 2018
Service was excellent! Jan was very responsive and helpful throughout the process! Thank you!
Gregory P. | October 2018
Marcel and her team kept me informed with the process every step of the way. They sent emails, made phone calls, and sent text messages. They made the home-buying process so easy. I closed within 30 days of the offer. I would highly recommend Guaranteed Rate.
Tara H. | September 2018
Jan made the process so easy and was with me every step of the way. He is truly remarkable! We will definitely use GR again when we are ready to refinance.
Casey G., October 2018
Marcel and Jan were a complete pleasure to work with! We love our new home!
Mark P. | September 2018
Marcel and his team are very attentive during the loan process. They were always available and responsive to my questions during a stressful time.
JanMarie Y. - September | 2018
I felt so cared for. At each point along the way, Jan and the team reached out to me to not only make sure I had the required items but that I understood the importance of each, and that I felt comfortable. Cannot thank the team enough.
Kevin S. | September 2018
Jan and Marcel made my first time buying a house so easy! They were very thorough and answered my questions when needed. Thank you guys so much!
Tara G. | July 2018
Marcel and his team did an incredible job. Communication was provided timely and in succinct detail. Highly recommend and will not go anywhere else.
Ryan H. | June 2018
Marcel & Jan Deitrich are extremely knowledgeable & helpful about the entire process. I highly recommend them to everyone who is even considering buying a home. They respond immediately; no matter the day or time! I would not change a thing about them & Guaranteed Rate should promote & give them each a raise! Guaranteed Rate is lucky to have them!
Maryanne P. | May 2018
It was a smooth experience working with Marcel, Jan, Trish and Kandace with Guaranteed Rate!!
Michael W. | May 2018
Jan and the team worked hard for us to get into the house and we appreciated it!
John H. | June 2018
Team was extremely helpful and responsive every step of the way, would definitely recommend to friends and family.
Jacob M. | May 2018
Everyone at Guaranteed Rate was professional, knowledgeable, and friendly. They took the time to explain my loan options and helped guide me through the process. I thoroughly trust Guaranteed Rate, and would not only do business with them again, but would recommend the company without hesitation.
Molly M. | May 2018
The most amazing and helpful team! Such a great group to work with. They all went above and beyond for my clients who just purchased their first house! Thank you!!
Jonell J. | 07/06/2017
Marcel and his team are pros. They made it happen and made it look easy. I will refer him business forever.
Marcel and Jan Deitrich made this one of the easiest and pleasant transactions I have ever had. Their staff was very attentive and thorough. I would recommend them to anyone buying or refinancing a home.
Thank you so much for a fast and smooth process for my loan until the closing.
Jan was so great and made sure to answer any question I had. The devotion to the clientele is truly remarkeable . A+++++++
Jan, Marcel and team are great people- very knowledgeable, respond timely and made every effort to get my loan closed on time (and it was a fast closing). Prior to the loan, they have worked with me since September to get ready to buy. Then I relocated to Houston and they were ready to roll! Thanks so much for everything!
Julie A. - July | 2017