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I appreciated the sequential videos that assisted us in better understanding the process and the events within.
Eddie S. | Nov 2019
Working with nick Buckley he made the process nice and simple and helped along every bit of the way. Very responsive and attentive to any questions or comments that I had.
Salvador V. | Oct 2019
Jimi did a phenomenal job and went above and beyond my expectations to take care of us.
Jared K. | July 2019
The team took the time to explain to me about the mortgage and process. They were available to talk to me at late evenings and took time to properly explain and answer all my questions. Thanks for the great job and making it so much easier.
Nilesh P. | June 2019
Marcel and his team were AWESOME!!! They kept us informed throughout the process, were very good in making sure we completely understood the process, and went above and beyond to make sure our loan was seamless!!! I will be recommending them to everyone we know.
Henry C | June 2019
Extremely professional and sincere follow up and completion!
Caroline S. | June 2019
Marcel, Jan, and the rest of the Guaranteed Rate team were awesome to work with. They were professional, responsive, and attentive to any questions we had throughout the process. We loved the regular updates as the process moved along and the closing was much smoother than I expected. The team did such a great job that we referred them to other members of our family. Thanks again! - Doug
Douglas C. | June 2019
When buying and selling a home, things can get complicated & confusing. Everyone who I encountered with Guaranteed Rate made the process clear and easy to understand. I really felt like I was a valued customer. Not just another loan being pushed through. Thank you all!
Dennis M. | May 2019
Marcel, Jan and their team provide me a one on one service, during the month when I inquire for a loan pre-approval until I brought a house, they work very hard and guide me every steps until closing, I almost got updated the status everyday. it is an outstanding service. Thank You so much.
James M. | May 2019
Great job by everyone at Guaranteed Rate! They worked around the clock to help my family. I'm very appreciative and will definitely recommend them again in the future.
Jason G. | April 2019
Got the lowest rate possible, when I went to closing the Title company literally gasped at the rate I received. Entire process was smooth and the staff stayed on top of me to help me get all the paperwork in. I liked the updates for every step in the process. I will be recommending guaranteed rate to everyone I know.
Keith L. | April 2019
While we did need to submit a lot of paperwork and go to the bank so much that two people knew us by first name basis, it does not change the fact that we would still go through guaranteed rate.
Logan P. | November 2018
Service was excellent! Jan was very responsive and helpful throughout the process! Thank you!
Gregory P. | October 2018
Marcel and her team kept me informed with the process every step of the way. They sent emails, made phone calls, and sent text messages. They made the home-buying process so easy. I closed within 30 days of the offer. I would highly recommend Guaranteed Rate.
Tara H. | September 2018
Jan made the process so easy and was with me every step of the way. He is truly remarkable! We will definitely use GR again when we are ready to refinance.
Casey G., October 2018
Marcel and Jan were a complete pleasure to work with! We love our new home!
Mark P. | September 2018
Marcel and his team are very attentive during the loan process. They were always available and responsive to my questions during a stressful time.
JanMarie Y. - September | 2018
I felt so cared for. At each point along the way, Jan and the team reached out to me to not only make sure I had the required items but that I understood the importance of each, and that I felt comfortable. Cannot thank the team enough.
Kevin S. | September 2018
Jan and Marcel made my first time buying a house so easy! They were very thorough and answered my questions when needed. Thank you guys so much!
Tara G. | July 2018
Marcel and his team did an incredible job. Communication was provided timely and in succinct detail. Highly recommend and will not go anywhere else.
Ryan H. | June 2018
Marcel & Jan Deitrich are extremely knowledgeable & helpful about the entire process. I highly recommend them to everyone who is even considering buying a home. They respond immediately; no matter the day or time! I would not change a thing about them & Guaranteed Rate should promote & give them each a raise! Guaranteed Rate is lucky to have them!
Maryanne P. | May 2018
It was a smooth experience working with Marcel, Jan, Trish and Kandace with Guaranteed Rate!!
Michael W. | May 2018
Jan and the team worked hard for us to get into the house and we appreciated it!
John H. | June 2018
Team was extremely helpful and responsive every step of the way, would definitely recommend to friends and family.
Jacob M. | May 2018
Everyone at Guaranteed Rate was professional, knowledgeable, and friendly. They took the time to explain my loan options and helped guide me through the process. I thoroughly trust Guaranteed Rate, and would not only do business with them again, but would recommend the company without hesitation.
Molly M. | May 2018
The most amazing and helpful team! Such a great group to work with. They all went above and beyond for my clients who just purchased their first house! Thank you!!
Jonell J. | 07/06/2017
Marcel and his team are pros. They made it happen and made it look easy. I will refer him business forever.
Marcel and Jan Deitrich made this one of the easiest and pleasant transactions I have ever had. Their staff was very attentive and thorough. I would recommend them to anyone buying or refinancing a home.
Thank you so much for a fast and smooth process for my loan until the closing.
Jan was so great and made sure to answer any question I had. The devotion to the clientele is truly remarkeable . A+++++++
Jan, Marcel and team are great people- very knowledgeable, respond timely and made every effort to get my loan closed on time (and it was a fast closing). Prior to the loan, they have worked with me since September to get ready to buy. Then I relocated to Houston and they were ready to roll! Thanks so much for everything!
Julie A. - July | 2017
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