TestimonialsCustomer testimonials Back to profile
We were so worried because it was I first time to take loan but now we thank you Guaranteed Rate to help us to reach our goal and now we have experience it will be easier for us to recommend other to Guaranteed Rate so thank you again you guys are so sweet.
Jeanette D. | April 2019
Everyone in your team were very outstanding people to work with. We really thank you for what you guys have done for us. We also hope and pray that you're able to help many more people in the future.
Herbert B. | February 2019
They went above and beyond to help us with all our questions!!!
James W. | January 2019
The entire staff at Guaranteed Rate went above and beyond they have excellent customer service and they really care about their clients. I would like to personally thank Stephanie, Grae, and Mark for always answering my phone calls. They work together as a team very well. They handle my loan from beginning to end and never mind if I called them. They always explained everything to me over and over even if I didn't understand when they explained it the first time. I have never been more satisfied. Each individual handle every phone call I made with integrity, no discrimination and was very professional. They never made me feel like I was an outsider. The only regret wish I could have thank them personally for a job well.
Cristol P. | December 2018
This process was stress-free! Mark was on point with the loan! Mark, Jennifer, and Grae were an absolute joy to work with! I have been giving out Mark's card like candy! They are an absolute joy to work with!!!! Love them!!!
LaConti B. | December 2018
I LOVE THE MARK GARVIN TEAM!!! Everyone made the loan process easy. Cathy Gramm was so AWESOME!!! Toward the end of the loan, I spoke with her almost every day. She was incredibly gifted at causing me, not to worry. She was always so positive. There were times when I thought the loan would not be approved; she continued to encourage me. Each of these wonderful individuals played a part in the home buying process. Thanks to Mark, Jennifer, Stephanie, Paul, and the incredible Cathy Gramm. The Payne family love you all!
Eric P. | October 2018
Mark’s team provides exceptional customer service and support
Cymone S. | October 2018
I really loved and appreciated working with the guaranteed rate, most of all Stephanie, Cathy & Garvin,Even though we experienced some Hick ups on our processes Stephanie & Cathy made the process appear smooth and promising. We were impressed by their quick response on our concern. I would 100% recommend my friend and family to work with them. We shopped around for mortgage and the costumer service for guaranteed rate was above and beyond the normal service. Thank you Stephanie, Cathy and the team that was not directly involved with us.
Fred N. | September 2018
Everyone on this team did an outstanding job on our mortgage loan. Stephanie was very dedicated and the very best in assisting us so we were able to close on time. Grace was very prompt with loan information and provided extra resources when needed. Mark Garvin was always available. I am so glad I had the best mortgage team ever. I would definitely be a customer for life.
Carah B. | August 2018
We were very lucky to have worked with you guys as we had a smooth process in accessing financing for our dream home. Thanks to you guys as this was not the case with Bank Of America whom we were concurrently working with along side with Guaranteed Rate. We have already recommended you guys to some of our relatives who are now shopping for home builders.
Tigidankay K. - August | 2018
The most professional company i have ever work! The entire staff was was a pleasure to work with. Thanks so much, Great job!!!!
Darwin F. | August 2018
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