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I've closed on five mortgages in the past five months, and I can say the Guaranteed Rate system was by far the smoothest. Loved the automation. I wasn't asked to resend multiple items I had already sent. Some of the auto-generated emails I didn't need, but I could see where they would be very beneficial to a first time home buyer.
Nicholas C. | March 2019
Numbers 10 or 5, is too small to rate, and cannot describe Mr. Mark Roberts and his crew for the excellent job they did during my experience with them. Mark is awesome, dedicated to his work, caring, loving and hard working, even weekends he was there for me. Mark kudos, great Job done, I have already given his number to friends and family. I thank God that I worked with Guarantee rate.
Alice G. | March 2019
The group was so great, that we were able to close 1 week early. We are so grateful!!
Ruben G. | February 2019
Mark understood I knew nothing of this process and went above and beyond to make sure I felt comfortable and understood each step. Thorough communication with myself and those involved made everything transparent. Every person he connected me with was very caring and available. He made it very easy for a simple person like myself to purchase my first home.
Patrick S. | February 2019
In a short time, Guaranteed Rate did a great job for anything they can do to help me to get the right loan and give me very useful advice to what I can do to solve the problem I had. Cannot thanks enough for Mark Roberts and His team.
Wenli Z. | January 2019
Our loan officer was on top of things and answered all of our questions promptly. There was one hiccup in whose names were supposed to be on the deed, but we were, overall, very satisfied.
Hunter S. | December 2018
He was helpful and patient. Team all responded every time I called within a question. Made a hard and complex process as easy as can be. Would absolutely work with him again!
Kerry P. | December 2018
Mark and his entire team were amazing. Even our real estate agent was commenting on how on top of things they were: awesome service and nice people.
Eric S. | November 2018
Great Team. Mark and his team gives your clear instructions and sets the process stage by stage.
Srivatsa S. | October 2018
Mark was awesome.
Peter I. | October 2018
If we were ever in the market for a mortgage again, we’d contact Mark Roberts.
Kristina F. | August 2018
For the most part GR was very efficient and helpful throughout the process.
Mary D. | August 2018
Mark Roberts made the whole process look so simple and stayed on top of my application by providing regular status updates. He also went above and beyond his role and explained how mortgage works, APR and appraisal. I would love to work with him in future and definitely recommend him to my family and friends. His team is well coordinated and quick in responding to any queries.
Raghuveer S. - August | 2018
Mark Roberts and the entire team were great. From the moment Mark followed up on my online application right through closing, he was there every step of the way.
Leo S. | July 2018
Mark and his team were fantastic! He was very responsive to our needs and his estimated #s were spot on. Thank you!
Joel D. | July 2018
Mark Roberts was extremely helpful and always available to answer questions that my wife and I had. We were first time home buyers so it was nice to have someone walk us through the process.
Dylan P. - June | 2018
Much appreciation to Mark Roberts for the great work he did in getting us to closing on our first time home purchase. KUDOS !!!
Glenwood G. - May | 2018
Mr. Mark Roberts and his team were very wonderful to work with. I appreciated the quick response time to get back to me regarding my questions. Mark Roberts and Mark Parker went above and beyond to make sure that I was informed of the process at every stage.
Bindu T. | December 2017
I cannot say enough good things about Mark and the whole team. Everyone was available by phone/text/email to answer any question. Mark was helpful as he went through each loan option (IOW, VA vs conventional). It was great that Mark came to the closing so I could meet him in person.
Mark Roberts and his team are knowledgeable and made the process go smoothly for us. I have worked with Mark twice now and would continue to highly recommend him to others!
Mark Roberts and his team made my loan process easy each time I have used them, and I will do so again in the near future. A job very well done.
Mark T. Roberts is an excellent Loan Officer who provided a professional advice and took care of the whole process of my mortgage application. I really appreciate his efforts in this matter. Thank you very much!!
Ka Yiu H.
We had an unexpected change in income due to my spouse losing her job partway through our loan process. Mark Roberts and Cathy Kline made it work for us, and were very patient about explaining all of our options and each step along the way. They were by far the easiest folks to work with considering all the people involved in our home buying process. I am very appreciative of them!
THANK YOU THANK YOU THANK YOU x A MILLION TO MARK RHONDA AND BRENNA FOR HELPING ME THROUGH EVERYTHING OVER THE PAST MONTH. I couldn't see myself using anyone else!
Our Loan officer Mark Roberts, and his Staff Rhonda Williamson, and Catherine Kline made the entire process easy. They are very responsive to all questions, dependable and reliable accomplishing the task at hand. We had a tough time with our Builder having our new home completed on time so we had no more patience for delays. The Guaranteed Rate Staff made our process quick and painless. We will recommend the Staff that we worked with to any Buyers and will continue to use them for our future...
Mark Roberts (VP of Mortgage Lending) was an asset to have at my disposal at a very stressful time in a hot home buying market. I will recommend Mark and Guaranteed Rate to everyone I know that is looking to buy a home in the future.
Mark and his team saved my contract after my bank requested some tax paperwork, and it became obvious that it could not be done before the closing date. It was a very stressful time for me. I have contacted few banks and agencies and it seemed that the issue can not be resolved timely. But is was all over once I contacted Mark. He has found the solution withing a couple of hours and since then everything went smooth, clear and fast. I get loan approval well ahead the closing date. Mark and his...
Mark Roberts was very informative and went above and beyond to help us with our loan. We are very satisfied with the way things were handled.
Joshua M. - Funded 2/7/2017
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