Great communication everything was done exactly as you said it would be very easy to deal with
Russell J. | Dec 2019
Because the entire process was smooth and everything occurred in accordance with information communicated.
Amanda G. | Dec 2019
Everyone was great and very helpful!
Vicky B. | Nov 2019
Consistent high-quality customer service
Forrest M. | Nov 2019
Matt Tierney was incredible and very supportive and help in my first home buying experience.
Adrian R. | Oct 2019
Matt Tierney and his team are always incredibly helpful and efficient throughout the process
William J. | Oct 2019
Ease, true to word, very open and communicative. Very smooth process
Shneur H. | Oct 2019
They were helpful and responsive.
Amy K. | Oct 2019
Matt Tierney was great! He made our experience the best!
Andrew D. | Aug 2019
Loved everything about this experience!! Matt Tierney was amazing and I’ve already recommended him to a friend!
Jennifer F. | June 2019
I am very satisfied with the great service I received! Matt and his team made the whole process very smooth.
Marciel G. | August 2019
Matt Tierney and Shiiru Nidchu worked tirelessly and quickly to get us our loan and approval. They were there to help us every step of the way and answer any and all questions we had. We had a new build and no specific closing date. Once we learned the builder was ready to close, the turn-around time was tight. Guaranteed Rate worked quickly to help us meet that closing date and get us into our new house. Thank you!
Nicole M. | July 2019
Matt Tierney and Shiiru Nidchu worked tirelessly and quickly to get us our loan and approval. They were there to help us every step of the way and answer any and all questions we had. We had a new build and no specific closing date. Once we learned the builder was ready to close, the turn-around time was tight. Guaranteed Rate worked quickly to help us meet that closing date and get us into our new house. Thank you!
Nicole M. | July 2019
Friendly professionals and easy process.
Nicolas L. | July 2019
I purchased my first Chicago home through you. And I refinanced it at the one-year mark of ownership. I would never look elsewhere for any future loan / mortgage needs based on the service I've received. Thank you again!
Alan M. | July 2019
I purchased my first Chicago home through you. And I refinanced it at the one-year mark of ownership. I would never look elsewhere for any future loan / mortgage needs based on the service I've received. Thank you again!
Alan M. | July 2019
Team Matt Tierney's was excellent! They executed flawlessly and I am so grateful to them all, especially Matt.
Thomas M. | July 2019
Matt Tierney and his team were amazing and helped me every step of the way. Thanks so much for making my first mortgage happen!
Kathleen F. | July 2019
The process was seamless, from beginning to end. There was great communication and information shared between me and the staff.
Trinanein K. | July 2019
I used Matt Tierney and his team for all my home loan needs. I have referred everyone I work with and/or know personally to Matt. He is truly the most thorough and knowledgeable no BS loan officer I've met in my over 10 years in the real estate industry. I will never us anyone else!
Mary C. | July 2019
Matt was very thorough and responsive. His team was extremely fast and efficient. Very thankful for the referral and will definitely refer friends and family in the future. Thanks!
Shamika S. | July 2019
Matt and his team were very helpful and made the process smooth and easy for us.
William F. | June 2019
My loan team was very professional and handled the entire process efficiently. They were always available (even after working hours and weekends) to assist me or answer questions. The electronic processes were easy to complete, even for a non-computer literate person like me! I would not hesitate to recommend Guaranteed Rate.
Edna B. | June 2019
Matt Tierney did a great job communicating with us when there was any questions or concerns. Definitely would use GR again.
Juana B. | June 2019
I initially started a loan with another company and they made numerous mistakes from the start and eventually they told me they couldn’t get me the loan. I was referred to GRate by the sellers and long story short I’m in my new 4 Unit building now. Thanks
Alfonso C. | June 2019
I used them before about 10 plus years ago and used them again Matt and his team have always been amazing.
Fakhira C. | May 2019
Guaranteed Rate answered all are questions regarding loans and seniors. The officer was very patient with us as we went from home to home, February to May 2019. The kindness we received gives honor to other recommendations.
Charmaine H. | May 2019
This is our second loan with Guaranteed Rate and it was another easy and seamless process. Thank you to Matt and team!
Kristen M. | May 2019
Matt was wonderful! He walked us through the entire process and explained everything to us! We are so thankful for this seamless experience as it was our first time buying a home. We will definitely refer others to you. We are very pleased with your services! Thank you!
Hillary L. | April 2019
Matt Tierney and his team of pros made my mortgage loan process quick, easy, and painless. He took the time to walk me through each and every step, and provided a ton of insight on our options. He really led us to the best possible solution for our given situation. I highly recommend putting your trust in Matt!
Nedim R. | April 2019
Matt was great from start to finish with setting clear expectations and making everything easy to understand. Also, very timely in returning e-mails and phone calls.
Benjamin G. | March 2019
Matt Tierney is amazing. He is super responsive and clearly cares.
Carrie K. | March 2019
Matt was incredibly patient and took time to answer all of our questions. Made it easy for us first-time buyers!
Lee V. | March 2019
Matt was very helpful and made it so easy to navigate the challenge of a first time owner!
Lauren H. | February 2019
Matt Tierney (and team) were great throughout the process and had explained each step (probably multiple times) so that I understood.
Lauren P. | December 2018
They were very good. They got me a lower interest rate than I started with and helped me through the whole process. Thanks, Matt.
Michael K. | January 2019
Matt Tierney and his team were very professional and helped me out tremendously throughout the whole process.
Daniel F. | December 2018
Matt Tierney and his team were great - responsive, helpful, and easy to work with. Kudos all around.
Shawn S. | December 2018
Excellent team! Matt, you are the best - never been disappointed! Thanks so much!
Ajibola O. | December 2018
Great service! Matt was knowledgeable and easy to work with.
Paul J. | September 2018
Very fastidious underwriting process, but the loan officer and his team made it easy to navigate the process.
Ashish K. - September | 2018
Matt and team was instrumental and patient and would not have been able to close without them.
Aramon T. | August 2018
Matt and the whole team, you did so much above and beyond what I thought I would get. Great service, will recommend you to anybody!
Nicholas K. | August 2018
Matt Tierney and his team made my loan application very easy. He answered all my questions intelligently and I felt very comfortable reaching out to him. He also responds in a timely manner.
Natalie C. | September, 2018
Very friendly and responsive!
Nicolas L. | July 2018
Very streamlined process and group was responsive and helpful.
Josephine K. | July 2018
Matt Tierney was great. I have already referred them to my parents.
Maria P. | July 2018
Matt Tierney and his team are fantastic! I used Guaranteed Rate in 2009, and when I was now looking to purchase a vacation home, I knew I only wanted to work with Matt. I felt totally taken care of and trusted them throughout the entire process. They make what can be a stressful situation, really smooth. They were always quick to respond to any questions I had. I highly recommend them, and will certainly tell everyone I can to give them a call. Thanks again, Matt!!
Christopher R. | July 2018
Matt Tierney and his entire team were great to work with. They were diligent and thorough, making sure I understood what was happening every step of the way since this was my first home purchase.
Joanna E. - June | 2018
Organized and easy to do business with.
Carolyn M. - July | 2018
Matt and his team made everything as easy as possible. I’m very pleased.
Jill Z. | July 2018
We have worked with Matt multiple times now and he is wonderful to work with. Everyone at our closing talked about how easy Guaranteed Rate is to work with and how they can always count on them to get things done on time. Very happy again and will always come back!
Laurie C. | June 2018
I literally couldn't have been more pleased with Matt and his team's professionalism and work ethic during the home buying process. Any questions I had were answered in an accurate and timely manner and even when Matt was out on vacation for a portion of our time together the transition to his backups was easy and painless. Thank you!
Alan M. | June 2018
Matt and his team were wonderful! Made the entire process easy to understand and were always available to answer any questions. Thank you!
Saranda A. | MAY 2018
Matt Tierney was great to work with. Quick, detailed and to the point. Very helpful as this was my first loan process.
Bryan S. | May 2018
It has been a treat to work with Matt Tierney and his team over the past 1.5 years. Will definitely work with them on my future deals.
Abhijit J. - May | 2018
Quick, professionals and friendly.Thank you for everything.
Maria W. – CHICAGO, IL | JAN 2017
My partner and I worked with Matt Tierney at Guarenteed Rate and while I'd never been through this process before, we didn't experience any of the horror stories I've heard people have with other places. Matt was super responsive, answered questions fully, and got us a good rate. Our situation was difficult as we had a horrible timeline of finding a place a week before leaving to go abroad, and then closing shortly after our return. He worked with us to quickly make sure all our paperwork was...
Will R. – CHICAGO, IL | Jul 2016
Matt Tierney is the best. Takes the time to explain things to a first time buyer. Very efficient and organized. Good level of communication via email and phone. I would recommend Matt, and guaranteed rate, to anyone I know looking for a mortgage broker.
Camille Y. – CHICAGO, IL | AUG 2015
Matt Tierney is so easy to work with and very patient and thorough. He guides me through the loan process with simple to follow instructions and clear explanations.
Rosemary I. – CHICAGO, IL | July 2015
Matt was very thoughtful and diligent in working through the loan process with me.
Lisa P. - Chicago, IL | Nov. 2014
I was super happy. Matt Tierney was fantastic. He was very informative, easy to work with and always accessible to answer any questions.
Matthew N. - Mundelein, IL | Nov. 2014
Matt took a lot of time to help navigate me through a few issues and was extremely responsive trough out the process. Very professional throughout.
Edgar B. -- 11/10/2014
Matt helped the entire process run smoothly and made us feel extremely comfortable despite the issues we had with our builder and his lawyer. He went above and beyond to ensure we were in the loop and following along in the process every step of the way.
Megan A. -- Chicago, IL. -- 9/17/2014
Matt was great throughout the entire process. We talked a few times after normal business hours and we appreciated his efforts. Our questions were answered by Matt in a very timely fashion.
Mark L. -- 10/5/2014
Matt was great! He was always available to speak and get a hold of!
Rebeca S. -- Chicago, IL 7/24/2014
Matt was very helpful and really gave us a lot of useful information, we are very happy with how things turned out.
Andrew G. -- Chicago, IL, 2/19/2014
"Guaranteed Rate's services were phenomenal. Matt's Team were diligent, very insightful and kept me in the loop every step of the way throughout my loan process. Everything Matt Tierney's team did was superb . Any fires that arose during the closing process were quickly put out due to a group of fabulous people who know what they are doing. I would absolutely and without hesitation recommend them and I would never phone another loan company. I gladly give my loan officer a '10' for...
Hedi M. -- Hazel Court, IL. -- 9/2013
"Matt and his team made everything easy and seamless. Thanks!"
Robert R. -- Chicago, IL. --- 11/2013
"Matt is one of the best loan officers I have ever worked with in the industry. He's always very professional, knowledgeable, thorough, detail oriented, and extremely responsive. I really enjoyed the experience and would work with him again."
Ron S. -- Wilmett, IL. -- 9/2013
"Matt Tierney and his team made this experience nothing but positive. I was getting divorced and needed to refinance to buy out my ex wife. I had enough on my plate as it was with other issues and the last thing I needed was more worries and red tape. Matt and his team took care of everything. I sent them the documents needed and within a month I was closing on MY house. Thanks for everything Matt. I would recommend you to all (well not the ex). Thanks again for everything!"
Robert R. -- Chicago, IL. --- 11/2013
"I thought Matt was phenomenal. I was frustrated at times, but with the process and appraisals...nothing to do with Guaranteed Rate. Matt was very patient and responsive. At the end of the process, I felt that everything went as I had hoped. There were no surprises. The entire process was a breeze with Matt's guidance!"
Ryan S. -- Aurora, IL. -- 9/2013
"As a first time home buyer, the process was a little intimidating but was made simple and easy because of Guaranteed Rate and Matt's expert guidance. Everyone I worked with on the team was professional and answered my questions in a timely manner. Guaranteed Rate was able to give me a competitive rate and amazing customer service. Matt and his group were thorough, professional, and made the experience easy!"
Jamie K. --- Arlington Heights, IL. --- 8/2013
"Matt and his team are always great to work with. Their ability to stay on top of things, answer questions with clarity. Starting the process online was helpful and the electronic updates alerts were very nice. My attorney stated it was the smoothest closing she had ever seen. Great work Matt!"
Randi B. -- Chicago, IL. -- 9/2013
"We worked with Matt Tierney, and I have to say I was very impressed with his operation. He did a good job of managing his team, and when I had an important question I needed to discuss with him, he made himself readily available. I was hesitant to work with Guaranteed Rate after a negative experience before, but by the advice of a close friend who knew Matt, we give him a chance. I was very happy with him, and am very willing to recommend him to friends and family that are in the market to...
David G. --- Homer Glen, IL. --- 7/2013
"Matt could not have been more helpful or efficient and his team did a superb job. I couldn't recommend him more!"
Michael L.-- Chicago, IL. -- 5/2013
"Matt's team is very attentive and always helpful! I have every confidence in their performance to get the best rates and an accurate final product! I never have concerns about getting the correct answer because Matt's always on the up and up about what is happening with my loan and why it is happening. They have the essentials down that keep clients coming back -- good work, low rates, timely processing and excellent representation. I will be recommending you to others because I think that...
Irene C. --- Chicago, IL. --- 7/2013
"I really appreciated the care and detail that Matt took explaining the process and the various products available. His advice and opinions were invaluable as I weighed my options. I am very grateful that he called me in advance of some rate volatility to give me the chance to lock in my rate. It saved me a fortune, and was very different from the "customer service" from other banks in the past. Getting the worst-case scenario amortization schedule on my ARM in the closing package was a very...
Kimberly M. -- Chicago, IL. -- 8/2013
"Matt and his team were awesome. We were first time home buyers and Matt guiding us the entire way through the loan process really calmed all our nerves. We worked with a great team who showed genuine excitement for us in the process, upfront, quick with answers and very fast. The easiest loan process, even the closing was a breeze."
Tyler M. -- Chicago, IL. -- 6/2013
"Matt is the BEST! Even when things didn't go smoothly, he stayed in contact and gave me updates so I knew where we were in the loan progress. He even called on days off and after hours. We had a delays for another month due to a difficult seller and their attorney.The delays changed things with my financials but I believe it all worked out in the end. Thank you to Matt and his team for helping me through a very tenuous and frustrating situation to my new home."
Cheryl B. -- Chicago,IL. -- 4/2013
"My loan officer, Matt Tierney could not have been more helpful! His team was very efficient, organized and competent. They did a superb job delivering a good rate and a no hassle process. Thanks to Matt and the team!"
Leonard M. -- Chicago, IL. -- 6/2013
“I couldn't be more pleased about my recent mortgage experience with Matt Tierney and his team here in Chicago. No errors, no misunderstandings, no confusion -- it doesn't get any better than that! Everything was accurate, on time and easy! I'm very satisfied. Thanks!”
Sally H. – Evanston, IL – 7/2013
"Matt Tierney was wonderful to work with. Matt or his team were ALWAYS available to answer my questions or clarify something I didn't quite get. I don't think I ever got a voice mail from them, I always spoke to a person. I got exactly what I wanted - a mortgage at a great rate!"
Barbara G. -- Chicago, IL. -- 1/2013
"Matt and his team at Guaranteed Rate were extremely helpful, patient and knowledgeable enough to handle my numerous inquiries. The great customer service and transparency of the entire process made it so painless and smooth that I would highly recommend them to anyone."
Mary B. -- Chicago, IL. -- 5/2013
Hey check out the glowing review from Robert about Matt!
“On a grade scale A to F, I give an A to Guaranteed Rate for our refinance! Matt and the closing agent were efficient, knowledgeable, courteous and prompt! My wife and I enjoyed doing business with Guaranteed Rate!”
https://biz.yelp.com/r2r/YrInsQTJoxMf91NyTHP2bg/
Robert C. -- Chicago, IL -- 03/2013
"I was working with another mortgage company and we had several big bumps in the road that they were unable to work with and it was preventing me from closing. When I switch to Guaranteed Rate and Matt,I was taken care. Matt and his team were fast, efficient, and friendly. It seemed like we closed in no time at all!"
Vontrese D. - Chicago, IL 6/2012
"Everything went exactly as we had hoped. Matt was great as usual...we used him for our first Mortgage based on a friends recommendation and did not hesitate to call on him again when we decided to refinance. We would and will certainly recommend him to friends."
Jeffery M. -- Chicago, IL. -- 2/2012
"Matt Tierney and the team did a fantastic job handling my property purchase. They were quick to address all my questions and concerns in a professional and helpful manner. I use both Guaranteed Rate and Matt because both have a proven track record with me. They successfully worked on a refinance on my last home and the purchase of my new home. I wanted to take this opportunity to send my deepest thanks to Matt and his team for the above and beyond service that helped me acquire my new home."
Roberto M. -- Saint Charles, IL. -- 10/ 2012
