I have used them twice, the second time I shopped around and Guaranteed Rate was the best option. Matthew Carr and Michelle Lim were both great to work with.
Gordan M. | May 2019
Matthew and his team were amazing! I had a lot of concerns and anxiety but their quick responses and timely requests helped me A lot! Thanks!!
Zamaris S. | May 2019
I tried 10 times in the past 10 years to obtain a refinance loan. Due to my emergency bankruptcy in 2009, no lender would touch our case. GR immediately started to help and worked on it close to a year. Now we almost cut our payment in half, took out some equity to replace some parts of our home and paid off high interest debts. What a relief.
Frank Joseph L. | May 2019
Matt and his team were a pleasure to work with and made the process very enjoyable!
Nancy R. | May 2019
Matt Carr, Stacy Chadwell, Tabitha Drevetski, Kia Gostovic, Vanessa Harrison and Megan Slayer Morris are a DREAM TEAM FOR MORTGAGES!!! My experience working with GR was EASY, FAST and EFFICIENT. I am a VERY busy working mom, I travel frequently for work and my days and evenings are hectic. I do not have time for long conversations, fax machines, scanning documents or unproductive meetings with lenders in banks. Matt and the team used email, texting and modern technology to share documents, get...
Ericka B. | May 2019
The process was easy and Matthew and the rest of the team were very helpful along the way.
Brenton G. | April 2019
We didn't feel pressured by any of the staff members that we were in contact with. We felt like Guaranteed Rate was looking out for our best interest from beginning to end.
Dan C. | April 2019
Started loan process in mid Feb and did not close until late April, however, the fact that I had to change from VA to FHA in mid stream made it understandable that it took so long. Very satisfied with the service.
Gerald P. | April 2019
The whole process with Guaranteed Rate was simple from the online document upload to the electronic signatures. My loan officer (Matt Carr, Tabitha Drevetzki, Theresa Bui) and his team were great in every way and very responsive and expedient throughout the whole process. This is my second time using Guaranteed Rate and I will be doing it again.
Chad C. | April 2019
Matthew Carr was great to work with, very personable, and attending to my individual needs. Also extremely patient!
Adam Z. | March 2019
The team that I dealt with (Matt, Tabitha, and Rob) were great! I appreciated how prompt and attentive they were.
George Z.| March 2019
Very easy process. The online form was straightforward. I was given information on the interest rate I would get right away. The loan officer Matt Carr was very responsive throughout and addressed any questions I had right away. Excellent service throughout. I will definitely be recommending Guaranteed Rate to my friends.
Uday R. | March 2019
Great team! From Matt to Tabitha to Vanessa and others everyone was very helpful. Thank you!
Larry G. | February 2019
I was in a situation where I needed to close the house within 2 weeks. Guaranteed Rate promised me that they could and they delivered. The whole team was very active throughout the process and I felt that I got personalized attention.
Ankurkumar S. | January 2019
I have had several experiences with Mortgage companies in the past; this was by far the easiest. Matthew Carr communicated each step and followed up with phone calls to inform me of the status. I will reach out to Matt if I have refi/mort needs in the future.
William T. | January 2019
It was a pleasure to work with Tabitha and Theresa. They communicated with me and my wife every step of the process. We are very please with their service. Wardell and Sharon.
Wardell P. | January 2019
We have used Guaranteed Rate exclusively over the last probably ten years for all of our refinancing. Have always found the rates to be competitive and the process relatively smooth.
Nicholas J. | February 2019
There was some confusion regarding the scheduling/re-scheduling of the appraisal, but Matt's team got to the bottom of it and took care of it very quickly. Anytime I had questions along the way, Matt personally responded very quickly via phone call, day or night. Thanks for everything!
Paul B. | February 2019
All were very helpful and very quick with the whole process!
Jeffrey M. | December 2018
Matt Carr and his team did an excellent job with my loan. Enjoyed working with them. They made the process very easy, simple, and understandable
Zachary S. | December 2018
Matt and his team were amazing. They were on top of everything from the beginning and kept me up to date on everything I needed to do. They even sent over the paperwork for the closing a week early, which the closing agent said never happens and was amazing.
Kevin F. | December 2018
Everybody was very helpful & patient in gathering the info needed. Went somewhat smooth, most if not all of the issues were from my end. Every one was very helpful to get the correct info. Thank you all
Scott S. | December 2018
I've used Guaranteed Rate twice for mortgage loans and have recommended them to family and friends. One of my family members had a good experience, and this is my second good experience. Keep doing what you're doing because it works and thank you again for helping us to achieve our mortgage refinance goal.
Ronald W. | November 2018
Matt Carr and his team were very responsive to my emails and really worked to streamline this process!
Yung Hsuan W. | December 2018
It was the smoothest mortgage process I have ever had. I was always kept well informed of was going on and what was needed from us.
David G. | December 2018
Matt Carr was my point of contact. Tabitha Drevetzki handled the inner workings. And Stephanie Caro worked with me to find a better home owner’s insurance. The whole team, including those not mentioned above, made the process seamless and smooth. I cannot give enough kudos to the team for making the process as easy as it was. Tabitha was available 24/7 despite a two-time zone difference, working towards closing the loan. Everyone went above and beyond in my opinion, and I cannot speak highly...
Ernest C. | November 2018
Matt Carr Theresa Stacy Tabitha Thank You I <3 Tabitha she is so funny and cool and calming and she the greatest
Jose R. | November 2018
Matthew Carr & Theresa Bui were simply terrific. True professionals who went over and above. Thank you!
Roberto R. | November 2018
Matthew Carr and his associates were very easy to work with and were able to close this loan seamlessly.
Marina B. | April 2018
Matthew, Tabitha, Theresa, Stacy are wonderful!!! Professional! Courtesy! Great communication! Did not think buying a home would be painless! You are the best! Thank You so so much !!!!!!
Daniel L. | October 2018
Matt Carr and Theresa Bui were OUTSTANDING to work with the entire time. We had a somewhat complex and drawn out situation with a Hubbard clause, but from the inception of our application through the closing Matt and Theresa were responsive, consummate professionals. We were so impressed with them taking our calls at practically every hour of the day, responding to emails within minutes, and, most importantly, getting it done! They both showed a true “bias for action” and their customer...
Doug S. | September 2018
Matt and his team were very quick and efficient during my refinance process. They answered any question that I had with a quick response. I was thoroughly impressed with the overall process.
Carlin P. | August 2018
Working with Matthew Carr and the rest of the team was simple. The user interface on the web made document loads easy and quick. I did appreciate the straight forward approach the loan officer used without sugar coating. I also appreciate that he woudl escalate to the specialist on his team when he did not have the information I would ask. All n All it was about as pleasant of an experience that home buying could be.
Matthew H. - May | 2018
Matt Carr was excellent! Very responsive, helpful, and easy to work with. I appreciate him thoroughly answering all of my questions (as a first-time home buyer, I had a lot!) and being available at all hours of the day and on the weekends. I shopped my rate around and got some competitive offers, but because of my awesome working relationship with Matt I wanted to give him the business if he was able to beat the other offers I'd received. He was able to do that and then some! On a scale of 1-10...
Gillian A. | July 2018
Matt Carr and the rest of the staff at Guaranteed Rate where fantastic. They were great to work with, always accessible, professional and very helpful throughout the entire process. My wife and I will certainly recommend Guaranteed Rate to friends and family and hope to use them again in the future.
Ross G. | July 2018
Great, fast support. The loan officer and his team walked us through every step. Thanks!
Ronald H. | June 2018
As a first time home buyer the was a great experience. Very helpful staff and quick to respond when I had questions.
Jason S. | June 2018
Matt and his team made every step of the process easy and worry-free. As a first time home buyer and not having the benefit of a face to face meeting, communication was the most important thing for me. Matt and his team were always quick to respond with any questions I had and they were always on track with the closing timelines. My realtor, who has a ton of experience but had not worked with Guaranteed Rate, said the team was fabulous as well. I would 100% use Guaranteed Rate again in the...
Zaki A. | May 2018
My loan officer Matt Carr, really listened to my concerns and was able to me get exactly what I needed. He answered all of my questions promptly and always kept me informed along the way. The rest of the team helped me along the way no matter how many times I called. It was a great experience. Closing was very convenient for us. They came to our house in the evening so my husband and myself did not have to miss work.
Richard J. - Frankfort, IL | FEB 2017
The whole process from start to close was easy and simple. Absolutely the best, and everyone involved kept me in the loop and informed.
Jeffery K. - Cutler Bay, FL | NOV 2016
Matt Carr lead the way and all others that I was involved with were awesome. From start to finish, I was always kept apprised of where the process was at. I can not thank all of you enough. This refi was something that had to get done and Guaranteed Rate made it happen. THANK YOU!!!!!!
William B. - Chicago, IL | OCT 2016
Everyone was very helpful and made me feel at ease for my first property buying experience!
Elizabeth J. - Chicago, IL | OCT 2016
I wanted to take a minute and send a sincere thank you to Matt and his team at Guaranteed Rate. Matt did an outstanding job for me and I appreciate all of his hard work. He has a great team and I know all of them will continue to have the appreciation of their future customers.
George M. -Lacey, WA | JUL 2016
Matt Carr was fantastic - very professional, highly responsive, and knows how to get things done!
Timothy N. -Weatogue, CT | JUL 2016
Matthew Carr was an excellent loan officer to work with. Probably the best I've dealt with. His professionalism and quick response times were vital and ultimately what made this an enjoyable experience. He was so easy to get a hold of which really makes a difference. Some lenders take days and weeks to get a hold of. Also most importantly he did a great job keeping up to date and informed every step of the way. I would highly recommend him to any of my network of friends and family.
Charles S. – Washington Township, MI | JUN 2016
You have completed 4 loans for me and I am happy to come back next time.
Alexander K. – Sarasota, FL | MAY 2016
From day 1 to closing day, and even after as I just received a gift basket in the mail, Matt Carr has been the utmost professional Loan Officer I have ever worked with. After years of horrid service from other Loan Companies, Matt was able to provide excellent service to me. I will recommend Matt to all of my military friends, and family. Anyone in the market should definitely contact Matt.
Daniel O. – Moreno Valley, CA | MAY 2016
Great appreciation and thanks from both of us, the whole team at Guaranteed Rate was a pleasure to work with. Quick to response and an answer every time we needed one. Thanks again to Matt Carr and his team.
Michael B. – Largo, FL | MAR 2016
Matt and the team did a great job reworking 3 of my loans. These had their share of complications, and Matt helped make this easier. The last loan took more effort on Matt's part then usual as well, and we are thanknful that Matt kept it going and drove it to completion. We now have a great rate on our home and properties. Thank you Matt and your team.
Alexander K. - Danville, CA | Dec. 2015
Matt and the team did a great job reworking 3 of my loans. These had their share of complications, and Matt helped make this easier. We now have a great rate on our home and properties. Thank you Matt and your team.
Alexander K. – Danville, CA | DEC 2015
Mathew Carr and his team are the nicest and most helpful people I have ever had the pleasure to work with. Explained everything to me so I would understand the best I could. The team was beyond being helpful. They were amazing!
Michael B. – Carol Stream, IL | OCT 2015
Matt Carr did a really good job of keeping us informed and working with us through the process.
Gregory R. – Lincoln, DE | OCT 2015
Matt Carr is exceptional, he works professionally and with etiquette. Made the experience understandable, and a pleasure.
Safet S. – Chicago, IL | Aug. 2015
Matt is very professional and friendly.
Erik V. – Margate, FL | Mar. 2015
Matthew Carr is a fantastic agent. It was so different to work with him compared to other Mortgage companies, that I will recommend him to anyone who is interested in a Mortgage.
Magdalena K. – Cary, NC | Feb. 2015