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Matthew Cooper was extremely helpful and always prompt on replies and returning my phone calls. He always took the extra time to explain things and went above and beyond in every conversation we had. I cant stress enough how much I appreciate his outstanding customer service skills.
Nicholas R. | Aug 2019
I was so grateful for the attention to detail Matt provided! He made sure that I understood what was going on at all times in the process, and that is so greatly appreciated as I am a first time home-buyer. I felt very much like I was being advocated for and I was absolutely beyond satisfied with the level of customer service I received.
Katherine D. | July 2019
Matt was amazing! His attention to detail , ability to communicate difficult concepts, and his professionalism are beyond reproach!
Steven H. | Aug 2019
Guaranteed Rates has a wonderful team that works together to make home buying worry free, thank you for everything!
Cindy C. | July 2019
This process was easy, efficient, and fast! No problems whatsoever!! Thank you!
James F. | June 2019
Matt is amazing! He kept us in the loop the whole time and was always willing to answer our questions!
Jacie A. | May 2019
I was working with a different mortgage company and not having the most positive experience. Based on another agent's recommendation, I switched to working with Matt Cooper at Guaranteed Rate and was VERY happy with the whole experience - from my rapport with Matt and his team, to their thorough explanations of everything, to the secure online portal that helped me manage the process. We even ended up closing a few days early! As a nervous first time homeowner, I really couldn't have been...
Chelsea S. | December 2018
Matt Cooper is very professional and always kept me up to date on the status of my loan process. Matt is easy to reach for any answers and always willing to assist if needed.
Craig A. | November 2018
Matthew Cooper was very thorough and easy to work with; he has made this process very easy. I appreciate all the hard work and quick responses I received from Matt. Matthew went above and beyond his work title by making recommendations for home insurance. If there is anyone I would use again to refinance or even purchase a home, it would be Matthew at Guaranteed Rate
Maribell A. | July 2018
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