What people are saying... What people are saying... Back to profile
Fast friendly and great service
Delisa K. - Warren, OH | Apr 2022
Mattie work diligently with us throughout the whole process
Mark B. - Southside , AL | Apr 2022
Mattie Easton and her team we were good at explaining everything I needed and went above and beyond their call of duty to help with everything.
Stacey E. - Alliance, OH | Mar 2022
Because of the way they helped me every step of the way
Marvin B. - Jefferson, OH | Feb 2022
Mattie Easton was awesome. As was Barb Desch
Michael K. - Austintown, OH | Feb 2022
Mattie Easton, Holly Steiner, and Kaitlyn Stoner and everyone else that I had interactions with were beyond stellar. I never once felt like I was just another number. They personalized my experience, educated me with out condescending to me, truly had my best interests at heart and guided me step by step through the whole process with very attentive and thorough communication. Any time I had a question or if a fear came into mind, all I had to do was call or text Maddie and Holly and they immediately got back to me and really held my hand (this was my first house and first mortgage experience so I was really inexperienced with everything involved). Also, on a personal note, Maddie Easton was more than a loan officer. She became a friend. She talked straight with me, gave me sound advice, kicked my butt into gear when I was about to give up on finding a house in this highly competitive market, and finally...we laughed, A LOT! We would get on the phone and handle the business at hand and then just have these great conversations. We had such a great relationship that towards the end we were joking about our families that drive us nuts, how the holiday season made us want to order a case of wine and hide in the bedroom while binging Netflix for a week and so much more. I looked forward to every conversation. And she and Holly were genuinely so happy when I found my perfect forever home. They cheered me literally when the clear to close was given. I have never had such a phenomenal experience in any business interaction in my life as I did with them and everyone at Guaranteed Rate. I was so impressed that when I friend of mine mentioned that she was in the market for a house, I told her to first call Maddie and then call my realtor Rachel. She did that and at last I knew, the mortgage has either been signed or is about to. I was told that Maddie worked a deal so much better than the banks that they went to and just loved her. Sending Maddie more business I'd probably the best way I could compliment her. Whoever is reading this, I hope you have the pleasure of getting to know these ladies one day. And if not, I hope that whoever is their superior truly knows what a talented, smart, savvy and on-it-like-blue-bonnet employees they have on the team. Maddie, if you get to read this: I am so very grateful to you, you don't even know. I wish you nothing but many many more years of success as you are sure to continue to make clients for life by doing what you do and doing it so well. You were put in my path for a reason, I think, and I'm so overjoyed with my beautiful new home with an affordable mortgage that you crafted. I will never think twice about recommending you to anyone who mentions they are mortgage shopping. And finally, thank you for your friendship and personal commitment to me. That's probably the best part; being able to call you a friend. Please feel free to contact me if you would like further details or have any questions about my experience. Thanks again for to all of you!!
Wayne T. - Warren, OH | Feb 2022
Mattie Easton,Holly,Barb and Kaitlyn were so kind and friendly. They were very helpful and quick to respond with any questions. They went the extra mile to help!
Ragen H. - Struthers, OH | Feb 2022
Our loan officer, Mattie was fantastic ! She showed patience , diligence, professionalism, persistence, when needed. I would recommend her anytime to anyone, and will if I get the opportunity to do so. Guaranteed Rate, you are fortunate to have her as a n employee. All of your employees, were very good, like, Holly, katilyn..
Francis L. - Farmdale, OH | Jan 2022
Everyone from guaranteed rate did an outstanding job helping us with refinancing our house
James L. - Berlin Center, OH | Nov 2021
Communication was great. Every employee I interacted with was courteous and helpful.
Erin M. - Hubbard, OH | Oct 2021
I've known Mattie for nearly 15 years and every time I use her she does over and beyond for me. I cant thank everyone at Guaranteed Rate for making this happen for me.
Brenda N. - Warren, OH | Oct 2021
Great service and a friendly attitude. Worked hard to find a great program for me to pay less.
Karl H. - Youngstown, OH | Sep 2021
The team were professional and explained the the whole process. Excellent customer service skills. I would highly recommend team Mattie to anyone.
Tommy N. - Niles, OH | Sep 2021
Because the people I worked with were outstandingly friendly, highly competent and extremely efficient
Perry G. - Bellevue, NE | Aug 2021
They were great. Very professional.
Laura W. - Warren, OH | Jun 2021
Mattie was amazing to me and really helped me get what I wanted. The team was quick and kept me updated the whole time during the long process. Kaitlyn Stoner was amazing too. She helped me close on the date that I wanted. I couldn’t be happier with the process.
Mandie A. - Hermitage, PA | Jun 2021
I wish it could be higher. Mattie Easton was more than an agent, she become a friend. Her ability to relate to our needs was more than customer service skills, it was who she was. A loving, caring, person!
Ryan H. - Rome, GA | Apr 2021
Everyone that helped me with purchasing my home was very helpful!
Courtney B. - Youngstown, OH | Apr 2021
Very easy to talk to communicating was very easy with everyone
luke W. | Mar 2021
Everyone tells me how frustrated it was when they purchased their home, me I felt differently. I felt like it was a smooth process.
Ronald M. | Mar 2021
The process with your team went very smoothly. The team members I interacted with were all pleasant and seemed to be very capable of answering any questions that came up.
Todd R. | Feb 2021
Everyone was very helpful and moved along quickly
Molly D. | Sep 2020
They were able to get me more money then another lender. The end they worked very hard to make things happen. I was in a jam with having to move and they worked hard to make everything work
Lance P. | Oct 2020
Because everyone was extremely nice and helpful, they walked me through every step and answered any questions I had right away.
Holly H. | Nov 2020
Mattie was excellent to work with!! Went over and beyond what she needed to do to make sure everything worked out!!
Michael A. | Feb 2021
Awesome company and employees
Dylan H. - Deerfield, OH | Jun 2022
Dana Anker, Mattie Easton and the rest of the team did so much to help out with everything and appreciated everything they did!
Austin G. - Niles, OH | Jul 2022
Good communication, Rate was unbelievably low, and the payment was within +/-$5 of the original estimation for the payment.
Adam O. | Sep 2020
Mattie Easton. She was awesome.
Aaron H. | Oct 2020
They were easy to work with , very professional and kept me posted on my loan progress through the whole transaction.
Richard L. | Nov 2020
They were great to work with.
Nicholas M. | Dec 2020
The help and consistent effort put into helping me buy a home more than exceeded my expectations!
Daniel B. - New Wilmington, PA | May 2022
Loved how everything was done in house.
Kelly L. - Chandler, AZ | Jun 2022