What people are saying... What people are saying... Back to profile
Excellent customer service. Everything was thoroughly explained.
Jim H. - Carol Stream, IL | Apr 2022
Great service and very easy to work with the second time around...with Matt. The first time I contacted Guaranteed rate, we dealt with someone who wad very rude. Apparently, the loan amount was not impressive to this individual. I gave guaranteed rate a second chance and got Matt, who was great.
Judith T. - Reno, NV | Apr 2022
The customer service was very good. They were patient and answered all my questions quickly.
Christine K. - Wauwatosa, WI | Mar 2022
One of your professional associates were available to help and direct me every step of the process.
Charlotte H. - Greenwood, IN | Mar 2022
Had a great experience working with Matt and his team
Kendra L. - Austin, TX | Mar 2022
Good customer service Helpful and respect
Abdellatif O. - Springfield, VA | Jan 2022
Matt and his team were very knowledgeable and guided me during the entire process, it was also great to know each step and that they were there to support me. The main thing that made me choose Matt is that he listened to what we wanted out of this and didn't try to push or sell anything else. Very happy and would do it all over again!
Julian G. - Oxnard, CA | Jan 2022
Responsive and helpful team.
Deirdre L. - Chicago, IL | Jan 2022
Because I was able to initiate the purchase from out of state, enabling me to finalize my retirement at the same time.
Robert E. - Salt Lake City, UT | Dec 2021
Very easy to use and the people were very easy to work with they were very knowledgeable and friendly
Thomas M. - Streamwood, IL | Dec 2021
Best rate. Friendly staff. Quick closing.
Matthew M. - Haiku-Pauwela, HI | Dec 2021
Smooth process, electronic, kept contact
Robin G. - Stockton Springs, ME | Dec 2021
Fantastic service! Made me feel very comfortable throughout the process.
Ashley A. - Seattle, WA | Nov 2021
Loan officer did a great job in communicating the process.
Eddie H. - Fulton, TX | Nov 2021
Easy process and very friendly staff
Renzo F. - Crozet, VA | Nov 2021
The whole process was quick and smooth. Everyone I dealt with at Guaranteed Rate was helpful, efficient and professional.
Carole C. - Harwood Heights, IL | Oct 2021
Everything was fantastic. Especially with Matt Mikhail and Allison.
Joshua M. - Milltown, WI | Oct 2021
Matt Mikhail was very helpful and patient. I received a pre approval quickly and the entire loan went rather smooth.
Katherine H. - Jerseyville, IL | Oct 2021
Guaranteed Rate made the process of getting refinanced at good terms easy.
Charlene P. - Visalia, CA | Sep 2021
Matt Mikhail and Henry Stucke were always extremely professional, polite and helpful. Everyone else that I dealt with online were equally professional and quick to respond. Title company rep was professional and efficient. Overall a great experience. My only gripe was the amount of supporting documentation needed but I suppose that is necessary. Luckily I was able to find them or it may have been a frustrating experience.
Kyle R. - Valparaiso, IN | Aug 2021
The loan process was very simple. I did not have a very good understanding of the overall process and Matt made everything simple for me to understand.
Jason S. - Valrico, FL | Sep 2021
Excellent, friendly customer service. People take time to explain and are very patient.
Jorge H. - Springfield, NJ | Jul 2021
Process was simple, and any questions I had were answered very promptly
Emily J. - Waltham, ME | Jul 2021
Excellent customer service and great rates.
Sandra M. - Dallas, TX | Jun 2021
The process was very simple & fast; and our loan officer Matt Mikhail was phenomenal to work with!
Michael L. - Kyle, TX | Jul 2021
Mathew was really responsive and very helpful and informative, he was patient and respectful
Kristin M. - Tucson, AZ | Jun 2021
I loved the transparency of information and rapid follow up to move along the process!
Erendira S. - Munster, IN | May 2021
Fast responses, efficient, no hiccups, friendly
Matthew C. - Marlette, MI | May 2021
I was treated well and questions answered fully, everyone did a great job helping get things done
Scott H. - Frankston, TX | May 2021
I found it a pleasure to work with my agent Matt Mikhail. He was very good in explaining everything to us and made the process go smooth.
Henry R. - Flemington, NJ | Apr 2021
Responsiveness of staff. Ease of communication via telephone and email throughout loan process.
Ashley C. - Country Club Hills, IL | Apr 2021
I had a complex loan and you all were willing to work with me through it
Brian C. - Pacifica, CA | Apr 2021
Was very effortless and frictionless experience and always had someone to quickly contact and answer questions
Gregory J. | Mar 2021
Very professional team to help me refinance my home. The team was very knowledgeable and helped walk me through every step of the way. The closing was also very quick and seamless.
Colby Z. | Mar 2021
Matt and team have been and fast and great to work with.
Jerry N. | Mar 2021
Matt Mikhail, Mortgage Specialist did a wonderful job. He ensured regular communication was ongoing throughout the entire process. Matt was very responsive when I had questions or issues during the loan process.
Thomas P. | Mar 2021
The process was described in detail up front, what to expect next, who to contact with questions. Easy online document uploads. Team were all responsive.
Veronica S. | Mar 2021
I feel that I got a good rate and overall the refinance process was easy.
Alicia G. | Mar 2021
Very good loan terms, a professional and responsive staff
Dariusz H. - Naperville, IL | May 2022