What people are saying... What people are saying... Back to profile
Great job in answering our questions and helping us get our refinance loan closed and funded.
Nicholas V. | Jun 2020
Great experience. Everyone was helpful, responsive, and easy to work with.
Brian B. | Jun 2020
Very responsive and helpful through the entire process.
Erica P. | Jun 2020
Excellent service and quick/easy closing
Christopher F. | May 2020
I had worked with Shane Masterman previously. I proactively received communication when the rates were pulling in asking if I wanted to refi. He stayed on top of the rates and we acted when the opportunity was beneficial for me. From locking the rate to closing, the process was efficient, easy and the team was professional and upbeat.
Julie H. | May 2020
Very quick and professional responses to questions. Excellent service.
Lacey L. | Apr 2020
Execution and communication
David H. | Apr 2020
Long term relationship with your team and the process was as simple and efficient as it could have been.
Corey E. | Apr 2020
Ease of use and promptness of questions asked/answered
Diane L. | Apr 2020
The team was very responsive and helpful start to finish
Dustin C. | Apr 2020
Excellent customer service from start to finish
Ben M. | Mar 2020
Shane and Jake were readily available when I called or texted them, even on the weekends. We were also able to change our interest rate last-minute when the market dropped and still close on the same day!
Tiffany L. | Mar 2020
Very responsive and easy to work with
Marla H. | Mar 2020
Amazing service, responsive, white glove treatment!
Kevin B. | Mar 2020
Good customer service, very responsive, helpful throughout the process.
Scott B. | Feb 2020
Fast, friendly responses to all of my questions and needs. Kristin Vaughan-Dail and Jake Yamada were most helpful.
John D. | Feb 2020
Shane and Jake did an outstanding job of communication in a responsive/timely manner.
Lee L. | Jan 2020
You all were fantastic!!! We needed a quick turnaround time on our new home you Kristin and her team made it happen. Thank you for all that you did for us :) We WILL be using you again!
Casey A. | Oct 2019
Because Kristin Vaughan-Dail and her entire team were absolutely incredible from start to finish!
Zachary D. | Dec 2019
I shopped around and Guaranteed Rate provided me the best in service, rates and loan information to help me with my home shopping experience. Excellent customer service, complete transparency in regards to rates, terms, and service. Quickest turnaround time ever! I will recommend them to all my friends and family. :) Shane and his team are AWESOME!
Linda W. | Dec 2019
Shane and his team made the process very easy. They were automated and professional with their entire process.
Jhubin M. | August 2019
An incredible experience from beginning to end. My loan situation was unique (to say the least) and Shane and his team did everything possible to make sure I was able to get the home of my dreams and close on time. I will continue to recommend Shane to anyone and everyone I know. The transparency and candidness was also very appreciated. Thank you!
Ann A. | Aug 2019
I could not have asked for a more professional, efficient, and seamless process! Kristin and the entire team went above and beyond to expedite the process to ensure a quick and successful closing on my new home. I would highly recommend the team at Guaranteed Rate!
Ellen Z. | July 2019
The team was on top of it and did a great job handing me off to the next person in the process. Thanks!!!
Preston H | June 2019
We had the best experience with the Masterman Dail group at Guaranteed rate!!! As first time home buyers, we had know idea what to expect or how to do any of this! Kristin was there to answer every question and make the process so incredibly easy. Not only that, we got the best rate of any bank we checked with! Combining amazing customer service with the most competitive rate and easy processes - what more could we have asked for? We thank you guys for being such a big part of our dream come true!
Holly P. | February 2019
Great execution and back office team to go along with Shane Masterman, our loan officer.
David H. | December 2018
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