What people are saying... What people are saying... Back to profile
you were all very helpful and responsive
Spencer F. - Dallas, TX | May 2021
The customer service was amazing! They even helped us on the weekends.
Kelly D. - Dallas, TX | May 2021
Excellent service and high speed
James B. - Menlo Park, CA | May 2021
Everyone did a great job. The process was thorough but user-friendly.
Kyle A. - Mckinney, TX | May 2021
easy, technology driven process with immediate help and guidance from various members of the team.
John F. - Dallas, TX | May 2021
Excellent process, no wondering about the status or what is needed.
Norma J. - Dallas, TX | May 2021
Responsiveness and a feeling the team was really trying to partner with me.
William S. - Dallas, TX | Apr 2021
All the contacts made during the process were responsive and available when i had a question. ALL were professional, the process was quick and easy.
Robert R. - Dallas, TX | Apr 2021
Great rate and very helpful throughout the process. All went smoothly.
Melinda C. | Mar 2021
Nice job & great communication
Lee L. - Carrollton, TX | Apr 2021
Excellent communication, speedy, professional, and kind
Anna G. | Mar 2021
Every step of the process was great. Every member of the team was incredibly responsive and always willing to explain the how and the why of the process. Our close was very quick, but still completely painless.
Christopher C. - Dallas, TX | Apr 2021
I have used this company many times. 100% on top of things!
Ernest M. | Mar 2021
Very easy to work with. Extremely fast response times any time of the day. Friendly and intelligent employees.
Zachary E. | Mar 2021
The process was seamless and our lender had all the knowledge and helped us every step of the way!
Ryan A. | Mar 2021
The team was great to work with and extremely efficient. Everything was easy and clear. Folks were available to answer any questions I had and were able to do so very well.
Christopher F. | Mar 2021
very satisfied with their service and knowledge.
Jose R. | Mar 2021
You all made the process very straightforward. Next steps and expectations where very clear. The rate I was able to qualify for was very competitive.
Corey M. | Feb 2021
Wonderful Experience. Awesome folks.
Steve L. | Feb 2021
Very professional and tireless
George P. | Feb 2021
The team was awesome! Highly recommend!
Jason B. | Feb 2021
Great service, responsive and super useful!
David S. | Feb 2021
Excellent communication and follow up from Jake!
Summer R. | Feb 2021
Responsive, punctual, friendly, and professional.
Benjamin H. | Aug 2020
Customer services is top notch
Austin M. | Feb 2021
So easy to work with, painless experience.
Jacob C. | Aug 2020
Great customer focus and attentiveness to detail. Very helpful in understanding the process and speedy results.
Michael M. | Dec 2020
Their customer service is impeccable.
Hannah C. | Aug 2020
Shane and his team were amazing to work with. As a first time home buyer they made it very simple and walked me through all my silly questions I had. And I say silly because Shane was great to talk me through it all.
Courtney O. | Aug 2020
The process for getting the loan is extremely well organized. GR tells you exactly what they need, makes everything very transparent and timely, the response to a question is immediate, one knows whom to ask at any moment. I just had great time working with them. They are the best.
Valentin A. | Dec 2020
It was a very smooth process!
Jeffrey M. | Aug 2020
Easy to work with, closed on time, great interest rate and customer service
Courtney B. | Dec 2020
Shane and his staff did a great job and we closed on time.
Charles R. | Aug 2020
Everything was organized, efficient and easy!
Edwin P. | Dec 2020
great communication from Jake Yamada
Austin P. | Aug 2020
Jake was awesome to work with and walked us through every step of the process.
Addison P. | Sep 2020
Fast response. Accommodating.
Thomas F. | Dec 2020
Shane Masterman and team were wonderful. They were very helpful, informative, and worked tirelessly to help us close our loan under a tight timeline. They went above and beyond what was expected of them from a service perspective. We are very grateful.
Ryan D. | Jan 2021
Everyone was professional and prompt when we needed help.
Richard W. | Aug 2020
Kristin and Jake were very helpful and easy to work with. They ensured that I was both informed and educated on getting the best rate!
Dev G. | Sep 2020
Exceptionally great service and communication, especially with COVID19 making everything more difficult. Our home buying process sailed through.
Brian T. | Oct 2020
The attention they provided to us and the simplicity of the paperwork process.
Richard H. | Nov 2020
They were very helpful and easy to work with.
Doris S. | Dec 2020
Very efficient, quick and professional! I tried to refi through my bank and the process was unbearable. I should have started with you all!
Casey A. | Jan 2021
They are the best!! The most professional and the easiest to work with.
Heather W. | Aug 2020
Team was great to work with: responsive, friendly, helpful
Valerie S. | Sep 2020
The team did an excellent job.
Malekali H. | Oct 2020
Very easy to work with, always available if questions, kept me informed along the way and flexible
Jesse B. | Nov 2020
Quick to answer any questions I had.
Sarah C. | Dec 2020
Great customer service, smooth process.
Elizabeth C. | Jan 2021
Guaranteed Rate was responsive and helpful through every step of the home buying process. They made applying for a loan extremely simple, even for first time home buyers!
Richard G. | Jul 2020
Kristin and team are great! Very helpful throughout!
Joshua R. | Jul 2020
So many reasons. The made the impossible possible and closed my loan in a little over a week. The team is friendly, helpful, responsive, patient and kind. I love this group I can’t say enough great things about them.
Mandee K. | Jul 2020
The process great simple and the team walked me through.
Kristofer H. | Jul 2020
Team was great...quick to respond and very helpful
Kendall Q. | Jul 2020
Great team to work with. Made the process super easy and stress free.
Lisa H. | Jul 2020
Great job in answering our questions and helping us get our refinance loan closed and funded.
Nicholas V. | Jun 2020
Great experience. Everyone was helpful, responsive, and easy to work with.
Brian B. | Jun 2020
Very responsive and helpful through the entire process.
Erica P. | Jun 2020
Excellent service and quick/easy closing
Christopher F. | May 2020
Very quick and professional responses to questions. Excellent service.
Lacey L. | Apr 2020
I had worked with Shane Masterman previously. I proactively received communication when the rates were pulling in asking if I wanted to refi. He stayed on top of the rates and we acted when the opportunity was beneficial for me. From locking the rate to closing, the process was efficient, easy and the team was professional and upbeat.
Julie H. | May 2020
Execution and communication
David H. | Apr 2020
Long term relationship with your team and the process was as simple and efficient as it could have been.
Corey E. | Apr 2020
Ease of use and promptness of questions asked/answered
Diane L. | Apr 2020
The team was very responsive and helpful start to finish
Dustin C. | Apr 2020
Excellent customer service from start to finish
Ben M. | Mar 2020
Shane and Jake were readily available when I called or texted them, even on the weekends. We were also able to change our interest rate last-minute when the market dropped and still close on the same day!
Tiffany L. | Mar 2020
Very responsive and easy to work with
Marla H. | Mar 2020
Amazing service, responsive, white glove treatment!
Kevin B. | Mar 2020
Good customer service, very responsive, helpful throughout the process.
Scott B. | Feb 2020
Fast, friendly responses to all of my questions and needs. Kristin Vaughan-Dail and Jake Yamada were most helpful.
John D. | Feb 2020
Shane and Jake did an outstanding job of communication in a responsive/timely manner.
Lee L. | Jan 2020
You all were fantastic!!! We needed a quick turnaround time on our new home you Kristin and her team made it happen. Thank you for all that you did for us :) We WILL be using you again!
Casey A. | Oct 2019
Because Kristin Vaughan-Dail and her entire team were absolutely incredible from start to finish!
Zachary D. | Dec 2019
I shopped around and Guaranteed Rate provided me the best in service, rates and loan information to help me with my home shopping experience. Excellent customer service, complete transparency in regards to rates, terms, and service. Quickest turnaround time ever! I will recommend them to all my friends and family. :) Shane and his team are AWESOME!
Linda W. | Dec 2019
Shane and his team made the process very easy. They were automated and professional with their entire process.
Jhubin M. | August 2019
An incredible experience from beginning to end. My loan situation was unique (to say the least) and Shane and his team did everything possible to make sure I was able to get the home of my dreams and close on time. I will continue to recommend Shane to anyone and everyone I know. The transparency and candidness was also very appreciated. Thank you!
Ann A. | Aug 2019
I could not have asked for a more professional, efficient, and seamless process! Kristin and the entire team went above and beyond to expedite the process to ensure a quick and successful closing on my new home. I would highly recommend the team at Guaranteed Rate!
Ellen Z. | July 2019
The team was on top of it and did a great job handing me off to the next person in the process. Thanks!!!
Preston H | June 2019
We had the best experience with the Masterman Dail group at Guaranteed rate!!! As first time home buyers, we had know idea what to expect or how to do any of this! Kristin was there to answer every question and make the process so incredibly easy. Not only that, we got the best rate of any bank we checked with! Combining amazing customer service with the most competitive rate and easy processes - what more could we have asked for? We thank you guys for being such a big part of our dream come true!
Holly P. | February 2019
Great execution and back office team to go along with Shane Masterman, our loan officer.
David H. | December 2018