What people are saying... What people are saying... Back to profile
Great rates, but you ask for more info than is necessary. Good people
Paul W. - Centennial, CO | Apr 2022
Whole process was easy and communication was excellent. Plus you had very competitive rates
Paul F. - Niceville, FL | Apr 2022
Melanie Stewart and all the other people on her team were amazing at helping me get through the refinance process
Mary W. - St. Augustine, FL | Apr 2022
Everything was great until there was a glitch which prevented our loan from being in Clear to Close until the closing day. Melanie did help make us feel better by explaining what was going on.
Lloyd L. - Fairfax, VA | Apr 2022
Excellent service, quick, made us feel comfortable with process
Eric O. - Whitestown, IN | Apr 2022
Grwat coordination and communication. Identified pitfalls way early in the transaction.
Madan C. - Frisco, TX | Apr 2022
Melanie Stewart made everything so easy for us!
Rondell H. - Dallas, TX | Apr 2022
The ease of obtaining the mortgage
Angela R. - Newport News, VA | Mar 2022
Incredibly helpful and responsive team, fast working, always available and fully knowledgeable
Andrew A. - Chicago, IL | Mar 2022
Melanie and Matt were awesome. They answered all my emails timely and knew what they were doing. The loan process was smooth and the least stressful home purchase I’ve been r been through. I’ve already recommended you all to several friends that are thinking about refinancing or buying.
Carol R. - Anderson, SC | Feb 2022
Melanie Stewart and her team (Matt Kuhn) were very responsive and quick. Provided quick feedback and was transparent throughout the process
Daniel H. - Mission Viejo, CA | Feb 2022
Great customer service and fast responses to questions
Tonya C. - Calhan, CO | Jan 2022
Melanie. She was tremendous to work with. Explained things easily and was always available to help answer our questions
Michael G. - Cross Hill, SC | Jan 2022
Quick and easy to talk with
Jo-Ann D. - Chula Vista, CA | Jan 2022
Melanie and Chade were phenomenal. Their communications, follow up and interest in helping me with my questions and concerns were better than I've seen from most folks in customer service and sales.
Tracy T. - Denver, NC | Dec 2021
The website was very easy to use. Loan Representative was fantastic, and terrific communication through out the whole process.
Jonathan S. - Wilmington, NC | Dec 2021
Amazing service! Easy from beginning to end, very clear instructions.
Acacia W. - Eagle Point, OR | Nov 2021
Communication was excellent and you provided the best rates, terms and no surprise costs
Ann C. - Sacramento, CA | Oct 2021
All of the staff that I dealt with were very professional & honest and helped me get through the process quickly.
Daniel E. - Alpharetta, GA | Oct 2021
They are on top of their game
Oswald J. - Corona, CA | Oct 2021
The overall experience was really smooth. I'm glad I met Chantell and Melanie, the experts. They explained me all details thoroughly leaving no questions open. Appreciate their work.
Rajeev V. - San Jose, CA | Oct 2021
Easy, quick, and friendly, supportive staff
Matthew F. - Leland, NC | Sep 2021
I gave Guaranteed Rate a ten rating because my experience with the service I received was very professional, friendly representatives and a very easy process. I'm very happy I chose Guaranteed rate. Thank you so much for a great experience.
Love A. - Burlington, NC | Sep 2021
Process was smooth, fast and very knowledgeable staff
Rajkumar N. - North Potomac, MD | Sep 2021
Was the easiest refi I have ever done. Melanie and her team were top notch! They handled everything professionally and couldn't been nicer to deal with
Patricia M. - Jasper, GA | Aug 2021
We really appreciated our loan officer Melanie Stewart. She was very supportive and patient with us! Melanie explained every step of the process.
Joseph B. - Oak Lawn, IL | Aug 2021
Great communication, and great support/advice through first-time home buying process
Penelope B. - Pittsburgh, PA | Jul 2021
Very easy to deal with. Great customer service
Richard M. - Aurora, MO | Jul 2021
The excellent people I worked with such as Melanie Stewart, Brianna Gilpin, and Jayna Brennen.
Samuel F. - University City, MO | Jun 2021
Excellent companionate people to work with. Willing to help all the time
Sandra H. - Palm Harbor, FL | Jun 2021
Customer service from Melanie Stewart - by far the best I've worked with when buying a home.
Peter W. - Irvine, CA | Jun 2021
It was a pleasure to work with our loan officer Melanie Stewart who was extremely professional, conscientious and available to answer questions promptly and deal with any issues that arose. The process moved fairly quickly and the availability of the system that handles the paperwork made the process much less onerous than any prior mortgage or refinance I have dealt with in over 25 years in the legal field.
William J. - Clearwater, FL | Jun 2021
The entire process was easy, the system was very user friendly, Melanie did a great job of explaining terms and was prompt to answer our texts or emails.
Kelly F. - Hampstead, NC | Jun 2021
Knowledgeable, Responsive, Friendly.
Mahsa C. - Broadlands, VA | Jun 2021
The service levels, process shared in advance, and knowledge shared, at large, was appreciated and excellent! I had completed a refinance earlier this year with another large well-respected company and Guaranteed Rate outshined them hands-down! Notably, Melanie Stewart, my key contact, readily answered my questions and walked me through the process from beginning to end, while other representatives helped as well, Lynn Carpenter and Victoria Hemphill - thank you, too! Unlike other companies, there was not a pass-off from one representative to another where the customer has to repeat themselves over and over. Another item that Melanie was sharp about had to do with the fact that I was using my 401K to supplement my income to keep the DTI ratios managed. For some reason, a company like Quicken, that I had spoken with among others, presented this option as much more involved and lengthy than Guaranteed Rate. Melanie explained it easily and it was not a big deal. Lastly, I ask a lot of questions as I consider myself a partner going through this process. Guaranteed Rate seems to have this same philosophy, which as a reasonably astute customer, I welcomed. Melanie was always ready with an answer, and , if not, called me back asap, so that I wasn't waiting. The notion of keeping the customer informed was always top of mind. I have no hesitation with recommending Guaranteed Rate to family and friends. You make making my monthly payment more enjoyable as crazy as that sounds! :-)
Linda A. - Arlington, VA | Jul 2021
Communication was very easy. I was able to reach everyone in the process via email and phone.
Hsien K. - Buffalo Grove, IL | Jun 2021
Process was smooth and responses were always prompt.
Tanisha L. - Long Beach, CA | Jun 2021
I know the business is very busy but Melanie and her team were always available to assist me, and always kept me apprised of the status of our refinance
Roberta S. - Rancho Cucamonga, CA | May 2021
From my initial phone call straight on through the end of my loan process, everyone was helpful courteous and right to the point.
Ron F. - Menifee, CA | May 2021
they walked me through every step and kept in constant communication with me.
Christine G. - Cape Coral, FL | May 2021
Best rate, over 1% cheaper than the other two quotes
David C. - Colorado Springs, CO | May 2023
We used Melanie Stewart to help with our loan on our first house in 2015 and had such a great experience with her that we followed her to a new company this time!
Tammy H. - Marietta, GA | May 2021
Very fast, kind agent, responsive, great deal on rate and no points
Rachea C. - Frisco, TX | May 2023
Melanie Stewart was really easy to work with. She had a quick response and was very knowledgeable
Nomundari B. - Austin, TX | May 2021
Very thorough very professional
James A. - Norridge, IL | May 2022
Melanie was amazing throughout the process. I originally went with a different lender and after becoming more and more frustrated with them I decided to reach out to Melanie again. She was unbelievably helpful in answering all my questions as a first time home buyer. I will definitely be contacting Guaranteed Rate again for any needs! I do also want to give Olivia a huge thank you as well. The closing process was a lot more stressful than I thought it would be and Olivia remained in constant contact with me to help me with any questions and to follow up / give gentle reminders when things needed to be completed. This was a family transaction so we didn’t have a realtor and we didn’t have sellers attorneys. Melanie and Olivia answered all my questions and truly went above and beyond. Thank you so much!
Jacob C. - Staten Island, NY | May 2023
Melanie made the process run smoothly, even with all my annoying questions.
Mark M. - Twin City, GA | Jun 2023
Fast, clear communications, good rates, one time rate reset.
Guy V. - Grapevine, TX | Jul 2023
Melanie was very helpful and responsive. Helped me with all the questions
Sukriti V. - Dardenne Prairie, MO | Oct 2023
Melanie Stewart was awesome from start to finish and Caitlin Preminger was also great the entire time we were doing the loan. Everyone did a great job and it went as smooth as it could possibly go.
Mark T. - Apex, NC | Apr 2021
Guaranteed rates were competitive and gave me a good offer right at the beginning of my inquiries. And also because for any friend looking for a mortgage, I give them the contacts i worked with to try.
Eyal K. - San Francisco, CA | Jul 2022
Good rate, courteous coordinators, great communication.
Christopher S. - Lisle, IL | Feb 2023
Everything went smooth and everyone was super nice.
Monica S. - Hallandale Beach, FL | Mar 2023
Super quick response and overall turnaround on the loan process
Charlotte M. - Warwick, RI | Apr 2023
Professional, incredibly helpful and quick to respond. Great at explaining details and walking me through the mortgage process.
Laurel D. - Batavia, IL | May 2023
Excellent service and customer experience
William G. - Jacksonville Beach, FL | Jun 2023
everyone who helped me were wonderful!
James R. - Raleigh, NC | Jul 2023
Melanie - she was knowledgeable thoughtful and helpful tje whole way through.
Anna D. - Atlanta, GA | Oct 2023