What people are saying... What people are saying... Back to profile
Was the easiest refi I have ever done. Melanie and her team were top notch! They handled everything professionally and couldn't been nicer to deal with
Patricia M. - Jasper, GA | Aug 2021
We really appreciated our loan officer Melanie Stewart. She was very supportive and patient with us! Melanie explained every step of the process.
Joseph B. - Oak Lawn, IL | Aug 2021
Great communication, and great support/advice through first-time home buying process
Penelope B. - Pittsburgh, PA | Jul 2021
Very easy to deal with. Great customer service
Richard M. - Aurora, MO | Jul 2021
The excellent people I worked with such as Melanie Stewart, Brianna Gilpin, and Jayna Brennen.
Samuel F. - University City, MO | Jun 2021
Excellent companionate people to work with. Willing to help all the time
Sandra H. - Palm Harbor, FL | Jun 2021
Customer service from Melanie Stewart - by far the best I've worked with when buying a home.
Peter W. - Irvine, CA | Jun 2021
It was a pleasure to work with our loan officer Melanie Stewart who was extremely professional, conscientious and available to answer questions promptly and deal with any issues that arose. The process moved fairly quickly and the availability of the system that handles the paperwork made the process much less onerous than any prior mortgage or refinance I have dealt with in over 25 years in the legal field.
William J. - Clearwater, FL | Jun 2021
The entire process was easy, the system was very user friendly, Melanie did a great job of explaining terms and was prompt to answer our texts or emails.
Kelly F. - Hampstead, NC | Jun 2021
Knowledgeable, Responsive, Friendly.
Mahsa C. - Broadlands, VA | Jun 2021
The service levels, process shared in advance, and knowledge shared, at large, was appreciated and excellent! I had completed a refinance earlier this year with another large well-respected company and Guaranteed Rate outshined them hands-down! Notably, Melanie Stewart, my key contact, readily answered my questions and walked me through the process from beginning to end, while other representatives helped as well, Lynn Carpenter and Victoria Hemphill - thank you, too! Unlike other companies, there was not a pass-off from one representative to another where the customer has to repeat themselves over and over. Another item that Melanie was sharp about had to do with the fact that I was using my 401K to supplement my income to keep the DTI ratios managed. For some reason, a company like Quicken, that I had spoken with among others, presented this option as much more involved and lengthy than Guaranteed Rate. Melanie explained it easily and it was not a big deal. Lastly, I ask a lot of questions as I consider myself a partner going through this process. Guaranteed Rate seems to have this same philosophy, which as a reasonably astute customer, I welcomed. Melanie was always ready with an answer, and , if not, called me back asap, so that I wasn't waiting. The notion of keeping the customer informed was always top of mind. I have no hesitation with recommending Guaranteed Rate to family and friends. You make making my monthly payment more enjoyable as crazy as that sounds! :-)
Linda A. - Arlington, VA | Jul 2021
Communication was very easy. I was able to reach everyone in the process via email and phone.
Hsien K. - Buffalo Grove, IL | Jun 2021
Process was smooth and responses were always prompt.
Tanisha L. - Long Beach, CA | Jun 2021
I know the business is very busy but Melanie and her team were always available to assist me, and always kept me apprised of the status of our refinance
Roberta S. - Rancho Cucamonga, CA | May 2021
From my initial phone call straight on through the end of my loan process, everyone was helpful courteous and right to the point.
Ron F. - Menifee, CA | May 2021
they walked me through every step and kept in constant communication with me.
Christine G. - Cape Coral, FL | May 2021
We used Melanie Stewart to help with our loan on our first house in 2015 and had such a great experience with her that we followed her to a new company this time!
Tammy H. - Marietta, GA | May 2021
Melanie Stewart was really easy to work with. She had a quick response and was very knowledgeable
Nomundari B. - Austin, TX | May 2021
Melanie Stewart was awesome from start to finish and Caitlin Preminger was also great the entire time we were doing the loan. Everyone did a great job and it went as smooth as it could possibly go.
Mark T. - Apex, NC | Apr 2021