What people are saying... What people are saying... Back to profile
Melissa Milton was very knowledgeable and a good communicator.
Ademuyiwa A. - Oakland, CA | Apr 2022
Extreme professionalism, prompt replies, detailed instructions provided, Melissa Milton was always available by phone or email.
Mary K. - Berkeley, CA | Nov 2021
My mortgage broker, Melissa Milton, went above and beyond to get me across the finish line.
Lisbet T. - Oakland, CA | Oct 2021
Melissa and her team were attendant knowledgeable
Emily D. - El Cerrito, CA | Oct 2021
Communication was exemplary
Shelley D. - El Cerrito, CA | Sep 2021
Melissa Milton was an absolute dream to work with. As first time home buyers she made what could have been an intimidating, stressful process incredibly easy. She was so patient, thorough and incredibly kind as we navigated a home purchase in a very competitive market. We could not have done it without her.
Allison R. - San Francisco, CA | Sep 2021
They were very helpful and quite clear about what we needed to do.
Hossein K. - El Cerrito, CA | Sep 2021
extremely easy to work with and everyone was very quick to respond or answer our questions
Maryann S. - Oakland, CA | Aug 2021
Very responsive and helpful
Daniel P. - Oakland, CA | Jun 2021
Great all around, except for a small delay
Mikaela H. - Berkeley, CA | Jun 2021
Melissa was great to work with, creative and effective in approach, and got the job done even when I had little faith.
William C. - Emeryville, CA | Jun 2021
Melissa Milton got us preapproved extremely quickly when we needed it and came up with a creative but very practical solution to an issue no other lender offered. Everything went smoothly through escrow.
Felicity R. - Oakland, CA | May 2021
The entire process was fast and easy -- plus any questions I had were answered immediately.
Carolyn G. - San Anselmo, CA | Apr 2021
The whole process was very smooth
Maria S. - Berkeley, CA | Apr 2021
Excellent service by VP Melissa Milton and her team
Donna R. | Mar 2021
Because Melissa is awesome.
Eric S. - Westminster, CA | Apr 2021
It was a smooth, no hassle experience.
Russell K. | Mar 2021
The entire process went smoothly and I felt like I was in very capable hands with Melissa Milton.
Anthony B. | Jan 2021
It was such an easy process with great communication. Melissa and her team were awesome!
Diane G. | Aug 2020
The refinance was stressfree and straightforward.
Colleen R. | Sep 2020
Excellent response time and customer service
Roxanne N. | Oct 2020
Melissa is fantastic. This is our second refi with her and it’s been a positive experience (and we are anxious people) every time.
Olivia C. | Jan 2021
Efficient, knowledgeable & customer focused.
Maria A. | Sep 2020
Melissa is INCREDIBLE! She's knowledgeable, a great problem solver, explains the process very well and she's personable and professional. I loved the automated process. It was effortless and seamless.
Nicole F. | Oct 2020
My broker—Melissa Milton and her team are honest and communicative and easy to work with.
Alice R. | Nov 2020
Melissa Milton was very helpful in providing information about the loan and answering questions to help move along the loan application. She is awesome!
Charles S. | Jan 2021
They've always done a good job for me.
Caitlin Y. | Jul 2020
Knowledgeable and helpful agent, fast work!
Karen S. | Jul 2020
Melissa and her team were super! Professional, prompt, informed.
Nicholas H. | Jul 2020
Prompt follow-up, clear instructions, multiple team members
David G. | Jun 2020
The process went really smoothly and we got a great rate. Melissa, Justin & Amy were responsive, thorough and a pleasure to work with!
Eugene S. | Jun 2020
Timely responses, helpful and comprehensive information, and good rates.
Daniel P. | Jun 2020
I had a pretty much stress free experience during the refi process.
David L. | May 2020
We have worked with Melissa Milton for years, so the 10 rating is mostly for her. Otherwise the Guaranteed Rate system works fairly well for online/digital uploading and communication.
Daniel R. | May 2020
the entire refi process was so easy and everyone involved was quick to reply and resolve any issues
Rachel R. | Apr 2020
Immediate contact and information with both mortgage broker and title company.
Elizabeth B. | Apr 2020
Top tier service the entire way through, and quick turnarounds on all questions and e-mails. I really felt that Melissa had my back through the entire process.
Alexander H. | Apr 2020
Low rates, great customer service.
Christopher K. | Apr 2020
They are very responsive and easy to talk to. The prices is straightforward and efficient.
Jennifer R. | Apr 2020
Melissa is an amazing person, she is responsive to my requests and is outstanding at educating me when I have questions. I am a financial advisor and I send all my clients to Melissa for their mortgage needs.
Pamela S. | Mar 2020
Quick response Easy to use UI Secured portal
Avimanyu M. | Mar 2020
Excellent customer service. I am extremely happy with the service
Cecilia Z. | Mar 2020
Great rate and very timely service
AnnieJae F. | Feb 2020
Thank you for being such an outstanding help throughout this whole process, Melissa! You really helped walk us through a scary and complicated situation, and as first-time home buyers, we couldn't have asked for a better lender.
Andrew S. | February 2020
Very responsive, fast service. knowledgeable. Melissa was amazing. Would definitely recommend. She also got me the best rate as I compared multiple companies.
Kevin T. | Dec 2019
It was an easy and efficient process
Rebecca P. | Nov 2019
Melissa was very responsive
Julia D. | Oct 2019
Melissa Milton had us hooked within the first 60 seconds of our very first call with her! Not only was Melissa extremely knowledgeable about the home buy process, she made difficult/confusing home buying concepts easily digestible for first time home buyers. We loved how Melissa proactively answered our questions before we even thought of them. Melissa listened to our concerns and equipped us with the information we needed make decisions or consider things in a different perspective. We felt comforted and comfortable in a very difficult home buyer market with Melissa's guidance. Applying for pre-approval was very easy and any time we had a question, Melissa provided a prompt and articulate response. After our offer was accepted, the entire Guaranteed Rate team we worked with was great; not one dip in service! Everyone was extremely helpful and really made the process as easy as it could be for us. We really could not imagine partnering with any other lender and we are truly grateful for Melissa Milton!
Jennifer M. | August 2019
My husband and I really enjoyed working with Melissa Milton. She responded to our initial query quickly and continued to help us through our first-time home buying experience with promptness and candor. It was a pleasure!
Kevin R. | Aug 2019
Our loan officer Melissa Milton was incredible . She was always so helpful, her knowledge and ability to explain questions was wonderful. She always responded to our questions so quickly.
Nicole M. | August 2019
Melissa Milton was extremely helpful, always accessible, and went out of her way to give me a ton of context and detail on everything that was happening, which was great because this was my first property purchase in California. There were a few hiccups/missed details along the way, but they were very minor, and I really felt like she was my advocate at every step.
Evelin N. | July 2019
My experience was amazing. Solid team reporting in to Melissa Milton.
Rhonda B. | May 2019
Melissa Milton went above and beyond for myself and my fiance. She was always available to answer all of our questions and concerns, no matter what time of day. Melissa and her team made us feel comfortable and they alleviated any stress related to the financial side of buying our first home. We highly recommend Guaranteed Rate and Melissa, and we have already shared her contact info with friends.
Zachary S. | April 2019
I loved working with Melissa Milton! The loan approval process can be tedious and frustrating (this is the 4th property I have purchased), and this was about as painless as the process can be. I am also very appreciative of how fast Melissa was able to make things happen. In this crazy California Bay Area market where there are all cash buyers, it’s critical to be able to commit to fast processing/close, and without that, I might not have won the bid. I am a very grateful, very happy customer. Thank you!
Amy D. | April 2019
Melissa Milton was warm and reassuring every step of the way. She explained everything I asked about in a way I could understand. I felt she had my best interest at heart the whole time. Thank you very much for supporting me through a very stressful period. As a single woman I felt worried about who to use for this process. I needed to trust who I was working with. Melissa gained my trust immediately.
Rebecca P. | February 2019
Melissa was great, have worked with her before and would again in the future!
Robert A. | December 2018
I so appreciate the wonderful work of Melissa Milton and her team (Jacob Dubravec, Amy Brevick) at Guaranteed Rate's San Francisco office. Melissa and her team were always super responsive and helpful. Melissa made the process very easy and kept me in the loop every step of the way. This was my first time through the home-buying process, and I was never made to feel ignorant or like a slacker for having questions. Thank you, Melissa!
Erich M. | October 2018
Melissa Milton and everyone else we worked with. They were friendly, knowledgable, and professional.
Mario P. - Oakland, CA | May 2022
Melissa was a great partner
Samuel B. - Berkeley, CA | Jul 2022