What people are saying... What people are saying... Back to profile
I have never seen a mortgage process that was so smooth and easy. Awesome experience.
Robert G. - Longs, SC | Sep 2021
easy to work with. very nice staff
Anthony W. - Erwin, TN | Aug 2021
Because everyone I worked with went above and beyond to make sure I bought the home that I wanted.
Andrea L. - Johnson City, TN | Aug 2021
They gave me great service and extra help when needed.
Mary B. - Johnson City, TN | Jul 2021
They did an awesome job! I really Appreciate their help! They answered all my questions pretty quickly! Deanna, Jodene and Michael all did an amazing job!
Devyon W. - Foley, AL | Jul 2021
Michael and his team were outstanding.
Sidney M. - Johnson City, TN | Jul 2021
Ease of the process and support of the staff were amazing!
Amanda S. - Bluff City, TN | Jun 2021
That made the loan and home buying process very easy
Luthien B. - Johnson City, TN | Jun 2021
The entire team was awesome—they put up with all my questions, phone calls, let me talk about stressing—very patient kind knowledgeable—wonderful people
Randall W. - Johnson City, TN | Jun 2021
Everyone was very polite and helpful
Hilary R. - Abingdon, VA | Jun 2021
Very professional and very helpful at explaining on what needed to done.
Richard M. - Jonesborough, TN | Jun 2021
I had an awesome experience with them! My first time go around trying to buy a home wasn’t so pleasant. Michael made my 2nd go around fantastic and I’m glad I choose to work with him! His team had awesome communication with through out the whole process it was awesome!
Madison L. - Johnson City, TN | Apr 2021
This is my second time with Guaranteed Rate and Michael Worley and his team were awesome. Had zero issues.
Patti R. - Elizabethton, TN | Apr 2021
Excellent service from Mike and his team.
Jonathan B. - Abingdon, VA | Apr 2021
Staff is more than helpful, they guide and explain each step of the process.
Michael S. - Sacramento, CA | Apr 2021
They were amazing. So helpful! We got our loan and closed in less than a month.
Sierra T. - Johnson City, TN | Apr 2021
Guaranteed Rate worked with my credit score and I especially liked all the fast electronic communications and signing. It saved me time!
Sherry V. | Mar 2021
Processing went very smoothly
Susan O. - Erwin, TN | Apr 2021
Everyone was professional and kind. Always answered or returned my calls in a timely manner. Very knowledgeable staff and they kept me updated throughout the entire process.
Brittany F. | Mar 2021
Excellent service all the way through the process
Arthur H. | Mar 2021
The whole team was efficient and friendly
Zully M. | Mar 2021
The whole experience was stress free and well handled.
Stephen W. | Mar 2021
Everything went smoothly. The customer service/loan department personnel was fantastic!
Michael H. | Mar 2021
The staff made everything very easy for us to understand. I was always kept informed and the progress and status of my application. Very friendly and always responded back to all of my emails with questions in a timely manner.
Guillermo M. | Feb 2021
Michael and his team did a fantastic job. Great rates, great service and great people.
Keith J. | Feb 2021
It was a great experience. Kept us well informed and answered any questions we had.
Timothy R. | Feb 2021
Very professional, curtious, knowledgeable and all around wonderful rates and people to work with.
Ramiro S. | Oct 2020
Friendly and easy to work with.
Lindsey H. | Feb 2021
The prompt returned calls, the professional and niceness of each person we got to talk to.
Keith S. | Oct 2020
great customer service, always available to answer any questions
Kathleen G. | Oct 2020
They were awesome on almost everything.
Gustina L. | Sep 2020
I loved working with Michael and Deanna. Anytime we had an issue, which we had many due to COVID, they were right there ready to help.
Joshua F. | Oct 2020
Very nice and easy to work with, always helpful
Judeth C. | Dec 2020
Michael and Deanna were amazing. They kept me updated all the way through the process. I would recommend them to anyone!
Terry R. | Sep 2020
Our realtor recommended we check your rates against the one we already had in our pre-approval letter. Rate was significantly lower than one we had with other lender (who of course offered to match it, but we would much rather work with local lender who offered great rate up front). Michael, Deanna, Alyssa, you were all so very helpful! Answered all of our questions and so easy to work with. We could not be any happier with the process and will definitely recommend to anyone buying a home.
William B. | Oct 2020
Michael and his team we fantastic to work with. They walked me through the entire process. Michael and Guaranteed Rate made it so easy and stress free. Not to mention my rate was way lower than any other bank or mortgage lender around. If I ever purchase a home again he will be the first call I make.
Leon K. | Nov 2020
The people, Michael Worley, Sheridan Nichols etc were great!
Bernard T. | Dec 2020
By far the easiest buying experience I’ve ever had.
James T. | Jan 2021
They were always on top of things
James J. | Aug 2020
Because they took away a lot of the stress during a stressful event. Buying a home isn’t easy but they assured me the whole time and kept me in the loop.
Justin P. | Sep 2020
Excellent customer service. Very professional throughout the process and updated me constantly on the progress.
Theodore R. | Oct 2020
Really enjoyed working with everyone, especially Deanna!
Samantha F. | Nov 2020
Michael Worley’s team was awesome. Great communication and process was easy. Great interest rate.
Mary Ann C. | Dec 2020
I had such great service, awesome communication with everyone involved in my loan, and such a speedy and smooth approval process that I’ve already recommended people and referred them to guaranteed rate!
Karen A. | Jan 2021
Everyone was helpful and responded quickly to my requests.
James J. | Jul 2020
Michael Worley's team was awesome!
Daniel A. | Jul 2020
They was very supportive in this journey. They always had a answer when we called. They always answered the phone when we called
Caleb G. | Jun 2020
They worked fast to get loan done
Alfred F. | May 2020
Michael Worley and his team were honest and courteous from the front end of the mortgage to closing! Kind and Patient !
Brenda M. | May 2020
Pleased with the process & timely attention given
Allen W. | Apr 2020
The team working on my loan was awesome. They cared, communicated, and made the process of going through obtaining the loan very easy.
Patti R. | Mar 2020
They were very helpful and able to answer our many questions.
Samuel C. | Mar 2020
Communication was the key factor. Quick and easy online procedures. Friendly staff.
Beverly M. | Mar 2020
They did a great job and were very responsive to all our messages. We were first time home buyers so we had a million questions and they were always there to help!
Nathaniel H. | Feb 2020