What people are saying... What people are saying... Read more
Process was straightforward with most everything online and my contacts were very responsive to answering any of my questions.
Jill P. | May 2020
Michele is fantastic. Always prompt and friendly.
Kevin R. | Apr 2020
You all did an excellent job
Timothy L. | Apr 2020
Michele Richard. She is the reason I am here. This is the second time I've worked with her. I trust her, as she is direct, no nonsense, and her response time is almost immediate. She is a professional, knows what she is doing and made this easy.
BRIAN M. | Apr 2020
Good service, one point of contact, and good rates.
Nicol C. | Feb 2020
Michelle did an amazing job! Could not have worked with a better person
Nathaniel F. | Jan 2020
Great communication and customer service
MATTHEW O. | Jan 2020
Friendly,knowledgeable and quick service
Timothy L. | Oct 2019
Michele was very personal and was always there
Joseph F. | Oct 2019
Michele Richard has been fantastic to work with and I would recommend her to anyone.
Michael S. | Sep 2019
Great work by Michelle and appreciated the quick communication. We had some house issues that were identified and resolved timely. Underwriting was quick and likes having the online portal to upload my information.
Matthew O. | April 2019
Our Loan Officer, Michele Richard, was simply outstanding. She stayed on top of the whole process professionally and in a timely manner. She made the whole process simple and pain-free. I would gladly recommend her! Thank you, Michele!!
Robert W. | March 2019
Michele Richard is very knowledgeable and professional. We felt very confident in the entire process with Michele's guidance. Guaranteed Rate is great - and we would highly recommend it and Michele!!
Meredith B. | March 2019
Michele has always looked out for us and has gone above and beyond to make sure we get the best rate! She takes the time to explain everything!
Laura Z., October 2018
Michele Richard was BEYOND phenomenal to work with. She is a professional of the utmost knowledge and character. When we were stressed during the loan underwriting process, the closing procedure docs, and with the new monthly mortgage payments we would soon have to pay, Michele quelled our worries immediately. She Showed us EXACTLY the itemized breakdown of what each and all of the costs were specifically being applied to. Having the amortization schedule, knowing the PI payment breakout, and all of the other specific details she provided us was so valuable. Also, she was just a calming source for my husband and I during the stressful time. She called us the night before the closing just to "check in and see how we were doing". We needed that... I would and will refer Michele again in a heartbeat.
Kara G. | September 2018
Michele Richard was BEYOND phenomenal to work with. She is a professional of the utmost knowledge and character. When we were stressed during the loan underwriting process, the closing procedure docs, and with the new monthly mortgage payments we would soon have to pay, Michele quelled our worries immediately. She Showed us EXACTLY the itemized breakdown of what each and all of the costs were specifically being applied to. Having the amortization schedule, knowing the PI payment breakout, and all of the other specific details she provided us was so valuable. Also, she was just a calming source for my husband and I during the stressful time. She called us the night before the closing just to "check in and see how we were doing". We needed that.. :) I would and will refer Michele again in a heartbeat.
Kara G. - September | 2018
I've never met my loan officer,but I had to come back to her to refinance. She is prompt , sharp and most of all a gifted people person. She is excellent at her job and she never lose sight of customers best interests.You will always get best advice and honest answer from Michele Richard and that's rare in her field.
Hamidou T. - July | 2018
Michele Richard and her team were fantastic to work with. We felt comfortable throughout the entire process and were very impressed with the level of customer service we received. I have recommended Guaranteed Rate, specifically Michele Richard, to friends and they have had a great experiences as well. Overall, this experience was stress-free and very easy. I accredit this to Michele and her team. Thanks for making our first home buying experience so wonderful!
Kaitlin M. | July 2018
Michele did a great job! As a first time homebuyer I highly recommend her. She was very dedicated and extremely thorough in explaining the entire process to me. Michele was always available when I had questions and her response time was great.
Casey M. | March 2018
Michele Richard did an outstanding job! She was always available for questions and worked tirelessly to get my rather complicated Re-Fi completed. I would highly recommend Michele and will be referring her to anyone looking for a mortgage or a Re-Fi in the future. Thanks for the hard work Michele!
James R. - Funded 3/9/18
Michele Richard made the entire process so quick and easy for me. She was readily available to answer all of my questions and so upbeat, friendly and fun to work with. I would absolutely recommend Michele and the entire Guaranteed Rate team to anyone looking for a mortgage or refinance.
Ryan S. | 02/13/2018
The loan process from beginning to closing was handled with professionalism & clarity. We were always in the "loop" and we were very confident that Michele Richard, Mark Rosenberg & Carrie Goldstein had our best interests in mind, with regard to the mortgage process. The whole procedure was "painless" and completed to our satisfaction. Thank you.
Terrence M. | February 2018
I do not have words to express how outstanding and helpful Michele Richard was. Michele kept me posted every step of the way. I am very thankful for all her help. Guaranteed rate is very fortunate to have such a dedicated employee. Thank you!
Baneond C. | July 2017
Just want to say Michele Richard was amazing and we will use her again in the future.
Joy B. | October 2017
Michele Richard made the nearly impossible happen when we needed to close quickly. She was incredibly responsive, always available for me, and generous with her time and insight. Can’t recommend her enough - wonderful to work with!
Alaina H. | October 2017
I recently worked with Michele on a deal with a mutual client and Michele was outstanding in all aspects, and such a pleasure to work with. Very responsive and communicative, always available for her clients and our firm, and extremely knowledgeable. We only gave her 2 weeks to get our client approved and we still closed on time! Many lenders will promise you the world but rarely can they deliver -- Michele can absolutely deliver. I highly recommend Michele to any home buyer
Alaina H. 10-26-17
Michele is a great person and great at her job. She's very honest and trustworthy. If she can't help you at the moment she will guide you with tips and tell you what to do to help you in the future. Her team are the best people to work with. They are always on top of things. Always very helpful and have a great response time to questions.
Robert K. - August | 2017
I really appreciated all Michele did, and how ready she was to help us.
Griselda S. - Adkins, TX | JUL 2016
Michele was on top of our financing and was able to ensure we met all deadlines for our transaction. She is a great loan officer and extremely responsible. 10 / 10. I would borrow again.
Azim M. - Atlanta, GA | JUL 2016
It was smooth sailing. The loan officer and her staff made it really easy for me despite the fact that I was in another state.
PAUL L. - Chelsea, MI | JUL 2016
Michelle is absolutely the greatest most hands on loan agent I have ever had the pleasure to work with. She went above and beyond for my wife and I and kept us posted constantly.
Anthony N. - Norwood Park, IL | JUL 2016